Omni Talk Retail

Omni Talk Retail
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Omni Talk Retail provides news, analysis, and commentary on the latest trends and issues in the retail industry. It covers a wide range of topics related to retail, including e-commerce, technology, marketing, and consumer behavior. The podcast regularly features industry experts, Chris Walton and Anne Mezzenga, as well as retail thought leaders who all share their insights and perspectives on the latest developments in retail. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

  1. Lightning Round: Ulta Discounts, Andy Garcia & Italian Pasta Crisis | Fast Five Shorts

    1 DAY AGO

    Lightning Round: Ulta Discounts, Andy Garcia & Italian Pasta Crisis | Fast Five Shorts

    The lightning round gets personal as Kelly reveals she'd trade her data to Ulta for holiday discounts (with three sisters and multiple gift exchanges, who can blame her?), Waqas picks "Things to Do in Denver When You're Dead" as his favorite Andy Garcia film, and the panel mourns the potential disappearance of Italian pasta from US shelves. Plus: middle-aged men are revealed as the biggest holiday spenders, Waqas's dishwasher crisis becomes his entire holiday budget (German vs. Korean appliance debate included), and passionate discussions about the superiority of rigatoni and pappardelle over simple spaghetti. Sponsored A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso. For the full episode head here #HolidayShopping #RetailTrends #LightningRound #ConsumerBehavior #RetailPodcast This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

    4 min
  2. Dollar General's AI Leadership Move | Fast Five Shorts

    1 DAY AGO

    Dollar General's AI Leadership Move | Fast Five Shorts

    Dollar General has appointed Travis Nixon as SVP of Artificial Intelligence, tasking him with using AI to optimize supply chain, store operations, and merchandising. But how long before every retailer has a Chief AI Officer—and is this even the right approach? Waqas Khan delivers a masterclass on why standalone AI roles may follow the same fate as Chief Digital Officers, most of whom lasted less than two years before the role dissolved. The panel discusses why Dollar General's SVP approach (rather than C-suite) may be smarter, which executive should oversee AI transformation, and why AI needs to be embedded across all functions rather than siloed. Sponsored A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso. For the full episode head here #DollarGeneral #AILeadership #RetailTransformation #ChiefAIOfficer #RetailStrategy This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

    8 min
  3. Target's "10-4" Service Controversy | Fast Five Shorts

    1 DAY AGO

    Target's "10-4" Service Controversy | Fast Five Shorts

    Target's new "10-4" policy requires employees to smile and wave at customers within 10 feet, and personally greet them within 4 feet. Is this explicit instruction necessary for today's workforce, or a forced, performative approach that signals deeper cultural problems? Former Target store manager Chris Walton shares insider perspective on why this policy reveals how far store culture has declined, while Anne argues that explicit direction is needed for first-time workers entering the retail job market. Kelly calls it "firmly over and out," while Waqas warns it could give employees an excuse to avoid customers entirely. Sponsored A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso. For the full episode head here #Target #CustomerService #RetailOperations #StoreManagement #RetailCulture This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

    8 min
  4. Bath & Body Works Scents the Holidays | Fast Five Shorts

    1 DAY AGO

    Bath & Body Works Scents the Holidays | Fast Five Shorts

    Bath & Body Works is bringing Fresh Balsam to Grand Central Terminal, movie theaters, and interactive mall kiosks in what beauty expert Kelly Carey calls "my favorite marketing campaign of the year." But is piping fragrance into public spaces genius brand awareness or an invasive marketing tactic? Kelly breaks down why this campaign is perfectly timed to recapture awareness in a booming fragrance market, while the panel debates the opt-in vs. opt-out question when scent is thrust upon consumers. From middle school Cherry Blossom memories to concerns about sensory overload in movie theaters, this discussion covers the full spectrum of experiential marketing. Sponsored A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso. For the full episode head here #BathAndBodyWorks #ExperientialMarketing #HolidayMarketing #FragranceRetail #RetailInnovation This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

    6 min
  5. Amazon vs. Perplexity Legal Showdown | Fast Five Shorts

    1 DAY AGO

    Amazon vs. Perplexity Legal Showdown | Fast Five Shorts

    Amazon is suing Perplexity AI over its Comet shopping agent, claiming it "covertly accesses Amazon customer accounts" and interferes with the curated shopping experience Amazon built over decades. But is this defensive move from the e-commerce giant actually a sign of things to come? Waqas Khan from A&M breaks down the technology protocols at stake, why this feels like a classic incumbent vs. disruptor battle, and how advertising revenue is driving Amazon's aggressive response. Chris argues this is Amazon playing the role of the 1990s brick-and-mortar retailer fighting e-commerce, while the panel debates whether this lawsuit is a negotiation tactic or the first salvo in a long legal war over agentic commerce. Sponsored A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso. For the full episode head here #Amazon #Perplexity #AgenticAI #RetailLawsuit #ShoppingAgents #RetailTech This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

    10 min
  6. AI Shopping Hits Critical Mass | Fast Five Shorts

    1 DAY AGO

    AI Shopping Hits Critical Mass | Fast Five Shorts

    Adobe's October data reveals a game-changing milestone: generative AI traffic is now converting 16% BETTER than traditional sources—a complete 180 from three months ago when AI traffic converted 9% WORSE. This episode breaks down what Kelly Carey and Waqas Khan from the A&M Consumer and Retail Group think retailers need to know about this inflection point. With AI traffic up 1,200% year-over-year and shoppers spending 44% longer on sites when arriving from AI sources, the experts discuss why this shift makes sense, how consumers are using tools like ChatGPT to cut through digital clutter, and what retailers should be doing RIGHT NOW to prepare for an agentic omnichannel future. Sponsored A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso. For the full episode head here #AIcommerce #GenerativeAI #RetailTech #AdobeAnalytics #ChatGPT #ShoppingTrends This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

    8 min
  7. The Way Too Early 2025 Retail Year-in-Review With Ethan Chernofsky | Ask An Expert

    3 DAYS AGO

    The Way Too Early 2025 Retail Year-in-Review With Ethan Chernofsky | Ask An Expert

    Placer.ai’s CMO Ethan Chernofsky is back... revealing why the “convenience above all” mindset is costing retailers millions and what’s actually driving traffic in 2025. Omni Talk and Placer.ai reunite for their annual tradition of reviewing the retail year that was. In this data-packed episode, Chris and Anne dig into Placer.ai’s latest location analytics to uncover: • Why consumers are visiting more stores but spending less time in them • The “consumer preference epiphany” reshaping retail fundamentals • How Sprouts, HEB, and Barnes & Noble are winning by doubling down on identity • Why the retail middle is dying — and what it takes to survive • The surprising suburban opportunity most brands are missing • Which "dead" brands are quietly staging comebacks Plus: Ethan’s bold prediction for the 2025 holiday season that could reshape Q4 planning forever. Featuring real-world traffic data and performance metrics from America’s top retailers, this episode is required viewing for anyone in retail leadership, store operations, or strategic planning. #retailstrategy #locationanalytics #retailtrends #omnichannel #consumerinsights #retailtech This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

    41 min
  8. AI Commerce Surges, Amazon Sues Perplexity & We Are Over And Out On Target 10-4 | Fast Five

    4 DAYS AGO

    AI Commerce Surges, Amazon Sues Perplexity & We Are Over And Out On Target 10-4 | Fast Five

    In this Retail Fast Five episode, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, Anne Mezzenga and Chris Walton are joined by the A&M Consumer and Retail Group's Managing Director Waqas Khan and Director Kelly Carey to unpack the biggest retail headlines of the week—from the AI commerce inflection point to Amazon's legal battle with Perplexity. With Adobe data revealing that AI-driven traffic now converts 16% better than traditional channels, the panel breaks down what this seismic shift means for retailers, why Amazon is fighting back against agentic shopping, and whether Target's new "10-4" service policy will actually work. Plus: Bath & Body Works' genius scent marketing play and the truth about Chief AI Officer roles. 🔑 Topics covered: The AI commerce inflection point: Why generative AI traffic is now converting better (Source)Amazon vs. Perplexity: The battle for first product search (Source)Bath & Body Works' experiential scent campaign across Grand Central and movie theaters (Source)Target's controversial 10-4 customer service policy and what it reveals about retail culture (Source)Why Chief AI Officer roles may follow the same path as Chief Digital Officers (Source) 🎧 Don't forget to like, comment, and subscribe for more retail tech insights! #retailai #generativeai #retailtech #omnitalk #ecommerce #amazonvsperplexity #targetretail #aicommerce #retailinnovation #retailpodcast #bathandbodyworks #agenticai Music by hooksounds.com This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

    56 min
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About

Omni Talk Retail provides news, analysis, and commentary on the latest trends and issues in the retail industry. It covers a wide range of topics related to retail, including e-commerce, technology, marketing, and consumer behavior. The podcast regularly features industry experts, Chris Walton and Anne Mezzenga, as well as retail thought leaders who all share their insights and perspectives on the latest developments in retail. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

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