Windshield Time

Chris Elmore
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Windshield Time, formerly known as The Service Contractor Radio Show is a podcast dedicated to home service technicians and salespeople. Your host, Chris Elmore will be there for you during your windshield time (or whenever you have time to listen!) to give advice on managing customer expectations, obliterating objections and connecting with your customers on a deeper level in the home.

  1. How Top Technicians Produce Revenue without Losing Integrity

    5 DAYS AGO

    How Top Technicians Produce Revenue without Losing Integrity

    What’s the difference between a good technician and a complete professional? In this episode of Windshield Time, Chris Elmore and Jesse Olson break down the final role in the Four Technician Roles framework: the Revenue Producer. Most techs think revenue means “selling.” It doesn’t. As Jesse says: “Revenue without excellence is the grind. Excellence without revenue is a hobby.” Being a Revenue Producer means owning your time, your results, and your responsibility to the company and the customer. It’s not about pressure — it’s about stewardship. You’ll learn: What it really means to be a Revenue Producer How discipline connects excellence to results Why performance pay is a reflection of stewardship, not sales pressure How to communicate value without sounding like a salesperson Why being a professional means caring about both service and revenue If you’re an HVAC, plumbing, or electrical tech who wants to grow beyond just fixing, this is the mindset shift that creates long-term career success. 📥 Download the FREE Objection Handling Playbook — loaded with scripts and strategies to help techs close more calls: https://www.servextra.com/objection-handling-playbook-download/ FOLLOW + REVIEW Enjoyed this episode? Follow us and leave us a review. Then share it with a teammate who needs to hear it.

    32 min
  2. Good Techs Fix. Great Techs Solve and Communicate.

    8 OCT

    Good Techs Fix. Great Techs Solve and Communicate.

    Every service technician can fix things...but not every tech is a true problem solver. In this episode of Windshield Time, Chris Elmore and Jesse Olson break down what problem solving really means in the trades. It’s not just diagnosing and repairing — it’s about translation, communication, and trust. Too many techs either exaggerate the danger or minimize the value of their work. Both erode trust. Customers don’t just want something fixed — they want to understand the problem, the risks, the options, and why your solution is worth it. Chris and Jesse explain why translation (not just explanation) is the technician’s most overlooked skill, how to use analogies without cheapening your value, and why presenting clear options helps customers make the right decision without pressure or manipulation. If you’re in HVAC, plumbing, or electrical, this episode will sharpen your communication skills and show you how to go from just fixing problems to building customer confidence for life. What You’ll Learn in This Episode: Why technical excellence is the foundation of problem-solving How to set expectations and build trust with customers The dangers of exaggerating or minimizing repairs Why translation—not just explanation—is the real technician’s edge How to use analogies wisely (and avoid ones that kill trust) Why presenting clear options helps customers choose with confidence How permanent solutions rely on both skill and communication 📥 Download the FREE Objection Handling Playbook — loaded with scripts and strategies to help techs close more calls: https://www.servextra.com/objection-handling-playbook-download/ FOLLOW + REVIEW Enjoyed this episode? Follow us and leave us a review. Then share it with a teammate who needs to hear it.

    40 min
  3. The Overlooked Skills That Make Great Service Technicians

    1 OCT

    The Overlooked Skills That Make Great Service Technicians

    What separates an average technician from one customers love and leaders promote? It’s not just technical skill — it’s the discipline and soft skills that build trust. In this episode of Windshield Time, Chris Elmore sits down with Jesse Olson and David Grennel. David shares his personal transformation — losing 70 pounds, reshaping his habits, and sharpening his communication — and how that discipline turned him into a stronger technician and leader. Jesse and Chris highlight why appearance, preparation, and confidence shape customer trust, and how great technicians go beyond fixing problems to become true client delighters, problem solvers, and revenue producers. If you’re in HVAC, plumbing, or electrical — or you’re a manager training the next generation of techs — this episode shows why discipline and soft skills are the difference between being just a “fixer” and becoming unforgettable. What You’ll Learn in This Episode: Why discipline is the foundation of technician success How appearance and preparation impact customer trust Why customers buy confidence as much as technical skill The Technician Triangle: client delighter, solver, producer How personal growth creates professional opportunities 📥 Download the FREE Objection Handling Playbook — loaded with scripts and strategies to help techs close more calls: https://www.servextra.com/objection-handling-playbook-download/ FOLLOW + REVIEW Enjoyed this episode? Follow us and leave us a review. Then share it with a teammate who needs to hear it.

    50 min
  4. The 3 Roles Every Service Technician Must Master (And Why Skills Alone Won’t Cut It)

    24 SEPT

    The 3 Roles Every Service Technician Must Master (And Why Skills Alone Won’t Cut It)

    Every service technician learns the trade, but not every tech becomes great. Why? Because technical skills alone won’t cut it. In this episode of Windshield Time, Chris Elmore and Jesse Olson (owner of The Happy Outlet) break down the 3 roles that separate great technicians from average ones: Client Delighter: Customers remember the experience more than the repair. Problem Solver: Clear communication and long-term solutions matter as much as technical fixes. Revenue Producer: Stewardship, efficiency, and profitability fuel growth for both the company and the tech. You’ll also learn why practice and preparation matter as much in the trades as they do in pro sports or medicine — and how techs can apply discipline to build lasting careers. If you’re in HVAC, plumbing, or electrical and want to move from “good” to “great,” this episode gives you the roadmap. 📥 Download the FREE Objection Handling Playbook — loaded with scripts and strategies to help techs close more calls: https://www.servextra.com/objection-handling-playbook-download/ FOLLOW + REVIEW Enjoyed this episode? Follow us and leave us a review. Then share it with a teammate who needs to hear it.

    47 min
  5. Where Profit Slips Away in Home Service Businesses (And How to Fix It)

    17 SEPT

    Where Profit Slips Away in Home Service Businesses (And How to Fix It)

    Most home service owners think about growth in terms of calls booked, revenue, and trucks on the road. But profit often slips away in the small, hidden gaps inside the business. In this episode of Windshield Time, Chris Elmore and James “J-Dub” Walker break down the areas where money leaks out of HVAC, plumbing, and electrical companies — and how leaders can tighten up processes to keep profit in the business. Here’s what you’ll learn: The most common places profit gets lost in service companies Why callbacks and breakdowns in communication eat away at margins How to connect CSRs, techs, and managers so the whole team protects profit Practical systems to reduce waste and strengthen your bottom line Real-world examples from contractors who have turned leaks into growth If you’re growing revenue but not seeing more money in the bank, this episode will help you find the gaps and fix them. 📥 Download the FREE Objection Handling Playbook — loaded with scripts and strategies to help techs close more calls: https://www.servextra.com/objection-handling-playbook-download/ FOLLOW + REVIEW Enjoyed this episode? Follow us and leave us a review. Then share it with a teammate who needs to hear it.

    45 min
  6. Why a “Simple Fix” Costs $400: Showing Customers the Real Value of Service

    10 SEPT

    Why a “Simple Fix” Costs $400: Showing Customers the Real Value of Service

    Every trade faces it — HVAC, plumbing, electrical: You show up, diagnose the problem, replace a part, and 20 minutes later the system is running again. The invoice? $400. And the customer says: “Why am I paying so much for something that looks so quick and simple?” In this episode of Windshield Time, Chris Elmore and James “J Dub” Walker unpack one of the most common challenges in the trades: explaining the true cost of service calls. Here’s what you’ll learn: -Why customers confuse time and parts with value -The real cost of rolling a truck — labor, benefits, overhead, marketing, fuel -How to show customers they’re paying for comfort, safety, expertise, and peace of mind -Why diagnosis and communication matter more than the part itself -The “squeaky floor” story — how one nail can be worth $400 when backed by skill and a guarantee If you’ve ever had a customer push back on pricing, this episode will give you the tools and language to defend your value and protect your professionalism. 📥 Download the FREE Objection Handling Playbook — loaded with scripts and strategies to help techs close more calls: https://www.servextra.com/objection-handling-playbook-download/ FOLLOW + REVIEW Enjoyed this episode? Follow us and leave us a review. Then share it with a teammate who needs to hear it.

    55 min
  7. How Technicians Build Confidence & Stay in Control of Service Calls

    3 SEPT

    How Technicians Build Confidence & Stay in Control of Service Calls

    Every great service technician knows the 3 C’s: competence, confidence, and control. But how do you actually build them? In this episode of Windshield Time, Chris Elmore and James “J Dub” Walker break down how technicians can go from just “knowing the work” to leading conversations with customers and closing calls with confidence. Inside this episode: -Why competence always comes first (skills + knowledge = confidence) -The role of personality profiles (High S & High C) in shaping confidence -Why asking for help is growth, not “faking it” -How to handle customer objections without losing control -The secret to translating technical jargon into customer-friendly language -Why questions restore control when conversations go sideways Whether you’re in HVAC, plumbing, or electrical, this episode will help you turn technical competence into customer trust, stronger communication, and more closed calls. 📥 Download the FREE Objection Handling Playbook — loaded with scripts and strategies to help techs close more calls: https://www.servextra.com/objection-handling-playbook-download/ FOLLOW + REVIEW Enjoyed this episode? Follow us and leave us a review. Then share it with a teammate who needs to hear it.

    50 min
  8. The 3 C’s Every Service Technician Must Master (Confidence, Competence & Control)

    27 AUG

    The 3 C’s Every Service Technician Must Master (Confidence, Competence & Control)

    What makes a great service technician? It’s not just tools or technical knowledge—it’s mastering the 3 C’s: Confidence, Competence, and Control. In this episode of Windshield Time, Chris Elmore and James “J Dub” Walker dive deep into how HVAC, plumbing, and electrical technicians can build the skills and mindset that customers trust. Here’s what you’ll learn in this episode: -Why confidence is contagious and how it builds customer trust -The difference between knowledge, competence, and wisdom in the trades -Why practice and repetition are the keys to mastery -Balancing efficiency, effectiveness, and technology in troubleshooting -How mentorship accelerates growth for young technicians If you’ve ever struggled with imposter syndrome, or wondered how to bridge the gap between knowledge and true competence, this episode will give you the tools to lead every service call with authority. 📥 Download the FREE Objection Handling Playbook — loaded with scripts and strategies to help techs close more calls: https://www.servextra.com/objection-handling-playbook-download/ FOLLOW + REVIEW Enjoyed this episode? Follow us and leave us a review. Then share it with a teammate who needs to hear it.

    46 min
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About

Windshield Time, formerly known as The Service Contractor Radio Show is a podcast dedicated to home service technicians and salespeople. Your host, Chris Elmore will be there for you during your windshield time (or whenever you have time to listen!) to give advice on managing customer expectations, obliterating objections and connecting with your customers on a deeper level in the home.

Information

  • Creator
    Chris Elmore
  • Years Active
    2018 - 2025
  • Episodes
    100
  • Rating
    Clean
  • Copyright
    © Service Excellence Training
  • Show Website
    Windshield Time

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