The Recurring Value Podcast

Bret Siers

Recurring Value: Deep dive into the critical post-sale journey in B2B SaaS.Each episode features insights from the teams who play a pivotal role in ensuring success in the customer journey: Onboarding SpecialistsCustomer SupportSuccess ManagersProduct DevelopersRenewal Experts.Join us as we uncover how these professionals enhance user experiences, integrate successful strategies, tackle challenges, and significantly impact revenue through each stage of the adoption funnel—from onboarding to expansion, leading to retention. Discover the collective efforts that transform customer engagement into lasting loyalty.

Episodes

  1. 24/09/2024

    8: Kevin Maufer

    THE GUEST Kevin is a seasoned Customer Success leader with over 25 years of experience in customer-facing roles across various industries, including SaaS, healthcare staffing, and technology. As a Principal Consultant and Fractional Leader, Kevin specializes in building and growing customer success teams and practices. His mission is to help companies deliver quality experiences for their customers while driving adoption, improving retention, and accelerating revenue growth. THE SHOW Weekly conversations about post-sales success in the SaaS industry because recurring revenue requires recurring value. THE LINKS Kevin Maufer LinkedIn: https://www.linkedin.com/in/kevinmaufer/ My links LinkedIn: https://www.linkedin.com/in/bret-siers-%E2%96%B6 adoptIQ: https://www.traininglayers.com/

    29 min

  2. 18/09/2024

    7: Rachel Kozen

    THE GUEST Rachel Kozun is an accomplished executive in the tech industry with a proven track record of driving growth, retention, and outcomes for leading companies. She has built her career on developing high-performing teams and creating client success strategies that generate both revenue and value. Her expertise spans across cybersecurity, IT monitoring, and analytics software, where she's worked with some of the world's largest organizations to ensure their IT services and applications are always running smoothly. With a background in customer success, account management, and strategic planning, Rachel brings a wealth of knowledge in process development, data-driven decision making, and building strong partnerships. She's known for her ability to lead teams to meet and exceed challenging KPIs, making her a valuable asset in the fast-paced world of technology. THE SHOW Weekly conversations about post-sales success in the SaaS industry because recurring revenue requires recurring value. THE LINKS Rachel Kozen LinkedIn: https://www.linkedin.com/in/rachelkozun/ My links LinkedIn: https://www.linkedin.com/in/bret-siers-%E2%96%B6 adoptIQ: https://www.traininglayers.com/

    42 min

  3. 10/09/2024

    6: Charles Whiteman

    THE GUEST Charles Whiteman is a customer success expert with a wealth of experience in scaling SaaS businesses. As the former Executive Vice President of Customer Experience and Strategy at MotionPoint he implemented innovative customer experience strategies, including a voice of the customer program and in-person customer events. His approach to customer success has consistently driven profitability while maintaining high levels of customer satisfaction. Now, as the Co-Founder and CEO of Lamatic.ai, Charles is applying his customer-centric philosophy to the world of AI.  THE SHOW Weekly conversations about post-sales success in the SaaS industry because recurring revenue requires recurring value. THE LINKS Charles Whiteman LinkedIn: https://www.linkedin.com/in/chuckwhiteman/ Website: https://lamatic.ai/ My links LinkedIn: https://www.linkedin.com/in/bret-siers-%E2%96%B6 adoptIQ: https://www.traininglayers.com/

    38 min

  4. 03/09/2024

    5: Himaanshu Sharma

    THE GUEST Himaanshu Sharma is an expert consultant in the Product Design and UI/UX space. THE SHOW Weekly conversations about post-sales success in the SaaS industry because recurring revenue requires recurring value. THE LINKS Himaanshu Sharma LinkedIn: https://www.linkedin.com/in/productdesigneronboardingux/ Website: https://www.himanshuuiux.com/ My links LinkedIn: ⁠https://www.linkedin.com/in/bret-siers-%E2%96%B6/ adoptIQ: https://www.traininglayers.com/

    22 min

  5. 27/08/2024

    4: Yaakov Carno

    THE GUEST Yaakov Carno is the Founder & CEO at Valubyl. THE SHOW Weekly conversations about post-sales success in the SaaS industry because recurring revenue requires recurring value. THE LINKS Yaakov Carno LinkedIn: https://www.linkedin.com/in/yaakov-carno/ Valubyl: https://www.valubyl.com/ My links LinkedIn: ⁠https://www.linkedin.com/in/bret-siers-%E2%96%B6/ adoptIQ: https://www.traininglayers.com/

    26 min

  6. 20/08/2024

    3: Rob Zambito

    THE GUEST Rob Zambito is the Founder & CEO at Success Scaled. THE SHOW Weekly conversations about post-sales success in the SaaS industry because recurring revenue requires recurring value. THE LINKS Rob Zambito LinkedIn: https://www.linkedin.com/in/rob-zambito/  My links LinkedIn: ⁠https://www.linkedin.com/in/bret-siers-%E2%96%B6/ adoptIQ: https://www.traininglayers.com/

    33 min

  7. 13/08/2024

    2: Joel Di Trapani

    THE GUEST Joel Di Trapani is the Co-Founder & Co-CEO at Vygo and the host of the DO AS I SAY podcast. THE SHOW Weekly conversations about post-sales success in the SaaS industry because recurring revenue requires recurring value. THE LINKS Joel Di Trapani LinkedIn: https://www.linkedin.com/in/joel-ditrapani/ Youtube: https://youtube.com/@joelditrapani  Spotify: ⁠⁠https://open.spotify.com/show/5CVikUi4KcITAB4F15n5tZ⁠⁠  Calendar: https://cal.com/joelditrapani  Vygo: https://vygoapp.com  Email: ⁠podcast@joelditrapani.com⁠⁠ Other stuff: https://joelditrapani.com/  My links LinkedIn: ⁠https://www.linkedin.com/in/bret-siers-%E2%96%B6/ adoptIQ: https://www.traininglayers.com/

    21 min

  8. 01/08/2024

    1: Alex Bakula-Davis

    THE GUEST Alex Bakula-Davis is the Vice President of Customer Success at Clearstory. THE SHOW Weekly conversations about post-sales success in the SaaS industry because recurring revenue requires recurring value. THE LINKS Alex Bakula-Davis LinkedIn: https://www.linkedin.com/in/alex-bakula-davis-97014b25/ My links LinkedIn: ⁠https://www.linkedin.com/in/bret-siers-%E2%96%B6/ adoptIQ: https://www.traininglayers.com/

    18 min
  9. The intro of the Recurring Value Podcast

    31/05/2024

    The intro of the Recurring Value Podcast

    Introducing the Recurring Value Podcast.

    1 min

Trailer

About

Recurring Value: Deep dive into the critical post-sale journey in B2B SaaS.Each episode features insights from the teams who play a pivotal role in ensuring success in the customer journey: Onboarding SpecialistsCustomer SupportSuccess ManagersProduct DevelopersRenewal Experts.Join us as we uncover how these professionals enhance user experiences, integrate successful strategies, tackle challenges, and significantly impact revenue through each stage of the adoption funnel—from onboarding to expansion, leading to retention. Discover the collective efforts that transform customer engagement into lasting loyalty.

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