27 episodes

Voice Mail is the official podcast of the Universal Postal Union (UPU).

Voice Mail UPU - Voice Mail

    • Business

Voice Mail is the official podcast of the Universal Postal Union (UPU).

    Ep 27: Gender equality, a right and smart thing to do

    Ep 27: Gender equality, a right and smart thing to do

    For its annual International Women’s Day special, Voice Mail has invited Stephanie Copus Campbell, Australia’s Ambassador for Gender Equality, to talk about her wide-ranging portfolio and how the postal sector plays into it.

    • 21 min
    Ep 26: The forerunner of connectivity – UPU 150th anniversary special edition

    Ep 26: The forerunner of connectivity – UPU 150th anniversary special edition

    Dr Léonard Laborie, Historian at the National Center for Scientific Research (CNRS), UMR SIRICE, discusses how and why the UPU emerged as a forerunner of global connectivity, how it shaped and was shaped by international politics, and why cooperation among postal operators will remain the key to the organisation’s lasting vitality.

    • 30 min
    Ep 25: Blueprints for lasting innovation

    Ep 25: Blueprints for lasting innovation

    Technology and integration are redefining the postal market. In quest of ways to diversify their services and remain competitive, posts, big and small, are forging new partnerships and adopting unconventional, high-tech solutions which help them generate new revenue streams and improve customer experience.
    In October 2023, the UPU brought together seasoned postal experts and senior executives within a new format of its World Leaders Forum to get a first-hand account of this new postal reality, the solutions that work and the challenges that remain. On the sidelines of the Forum, UPU Voice Mail host, Ian Kerr, spoke to postal CEOs and UPU Consultative Committee members about the future of logistics and how public-private collaboration can make it brighter for everyone.
    On this special podcast edition, Tawnee Steinke, Head of Global Strategic Partnerships at Zonos, identifies three main trends that are going to change cross-border logistics; Charles Brewer, CEO of Pos Malaysia, shares his experience of pioneering green technologies in the country and driving change in the broader market; and Mariella Buisson, CEO of Seychelles Postal Services, explains how small postal operators can use technology to become a one-stop shop for citizens.

    • 17 min
    Ep 24: Pioneering philately – Bringing to life the world’s first crypto stamp

    Ep 24: Pioneering philately – Bringing to life the world’s first crypto stamp

    Patricia Lieberman, Head of Philately at Austrian Post, and Michael Dorner, CEO of a crypto stamp manufacturer and UPU Consultative Committee member, Stampfinity, recount the story behind the production of Austrian Post’s famous unicorn crypto stamp.

    • 31 min
    Ep 23: Saudi Post – Customers’ touchpoint with the future

    Ep 23: Saudi Post – Customers’ touchpoint with the future

    H.E. Anef Abanomi, President of Saudi Post, explains how the postal operator is turning into a touchpoint between government agencies, businesses and their customers, what digitalization has to do with it, and what hosting the global postal community means to the country.

    • 35 min
    Ep 22: Shifting paradigms – Posts-Customs cooperation in the era of e-commerce

    Ep 22: Shifting paradigms – Posts-Customs cooperation in the era of e-commerce

    The World Customs Organization (WCO) represents 185 Customs administrations that collectively process approximately 98% of world trade.
    In the era of digitalization, these border authorities find themselves in the epicentre of global e-commerce, influencing the country’s economic competitiveness, defining the ability of its small businesses to reach global markets, and protecting its citizens from illicit trade.
    With the level of national Customs development becoming the touchstone of overall socioeconomic performance, it is imperative to ensure that this development is speedy, harmonized and coordinated. This is where the WCO, with its mandate to build capacities and promote cooperation, comes in to fill in the gaps.
    A few days ahead of the WCO-UPU Global Conference 2023, dedicated to cross-border e-commerce, Ian Kerr spoke to Dr Kunio Mikuriya, WCO Secretary-General, about the evolving role of Customs, the challenges and opportunities they have in common with the postal sector, the importance of trust for the smooth movement of goods across borders, and why cooperation, specifically with the Post, is in Customs’ DNA. 

    • 22 min

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