Buzzsprout

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Kanal • Broj emisija: 6

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Vijesti o tehnologiji

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Praktični savjeti

Praktični savjeti

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Praktični savjeti

Praktični savjeti

Ažurirano 06. 11. 2023.
Vijesti o tehnologiji

Vijesti o tehnologiji

Svakog tjedna
Praktični savjeti

Praktični savjeti

Svakog tjedna

14. 10. 2025.

The High Cost of Urgency: Mistakes, Burnout, and Bad Customer Experiences

Send us Fan Mail In this episode of Happy to Help, we dive into the pressure-filled world of customer support and why it’s time to shift from frantic reaction to intentional response. Learn how operating from a place of calm not only reduces mistakes but leads to better customer experiences, stronger team morale, and reduced burnout. With real-world examples of how urgency can derail even the best support intentions, this episode is packed with strategies to help you: Recognize the hidden costs of urgency in the inboxBuild a calm support culture even when customers are in crisisTrain your team to slow down without sacrificing serviceModel healthy leadership that prioritizes quality over speedRecommended reading: It Doesn't Have to Be Crazy at Work Whether you’re leading a support team or answering tickets yourself, this is your permission slip to breathe, slow down, and serve better! We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com! To learn more about Buzzsprout visit Buzzsprout.com. Thanks for listening!

14. 10. 2025.

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43 min
08. 05. 2019.

Jimmy McKay // PT Pintcast

Send us Fan Mail On today's episode of Podcasting in Real Life, I get to sit down with Jimmy McKay, host of "PT Pintcast." Want to be featured on a future episode of Podcasting in Real Life? Click here to submit your application. Check out Jimmy's podcast at linktr.ee/PTPintcast and subscribe wherever you listen to podcasts. Looking to start your podcast or upgrade your podcast host? Sign up for free at Buzzsprout.com Subscribe to Buzzsprout Conversations on Apple Podcasts or your favorite podcast app. Do you know somebody we should interview on Buzzzsprout Conversations? Reach out on Twitter.

08. 05. 2019.

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46 min
02. 02. 2024.

Best online courses for podcasters

Send us Fan Mail Today on 5 Minute Mondays, you'll learn why an online course may be the key to your podcast's next breakthrough. Courses we recommend: Gimlet AcademyHow to Start a PodcastAmp'd Up PodcastingPodcast Production Course Fill out this short questionnaire to submit a question or topic for a future episode. Need some help with your podcast? Join the Buzzsprout Podcast Community on Facebook to get the help you need from podcasters just like you. Have a topic or question we should address on a future episode? Text us or email the Buzzsprout Podcaster Success Team at support@buzzsprout.com. Keep podcasting!

02. 02. 2024.

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5 min
30. 01. 2019.

Jeff Perkins // Taking the Over

Send us Fan Mail On today's episode of Podcasting in Real Life, I get to sit down with Jeff Perkins, host of "Taking the Over." Want to be featured on a future episode of Podcasting in Real Life? Click here to submit your application. Looking to start your podcast or upgrade your podcast host? Sign up for free at Buzzsprout.com Subscribe to Buzzsprout Conversations on Apple Podcasts or your favorite podcast app. Do you know somebody we should interview on Buzzzsprout Conversations? Reach out on Twitter.

30. 01. 2019.

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40 min
20. 08. 2024.

Customer Support Scheduling: How to Balance Inbox Coverage & Deep-Work Time

Send us Fan Mail Balancing real-time customer support with deeper, project-based work can feel like an impossible scheduling puzzle, but it doesn’t have to be. In this episode, we break down practical, real-world strategies for optimizing your customer support workflows and scheduling process. We explore how customer support teams can streamline inbox coverage using tools like employee scheduling software and online scheduling tools, allowing team members to self-schedule time for outbox projects and deep work. You’ll hear how Buzzsprout’s support team uses internal calendars and transparent expectations to improve response times, enhance the customer experience, and protect long-term customer success. We also discuss how service scheduling impacts customer satisfaction, team functionality, and retention, and why setting boundaries is a key feature of a thriving support culture. Whether you’re managing a call center, leading a remote team, or just looking to improve your support scheduling process, this episode is full of actionable ideas you can start implementing right away. We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com! To learn more about Buzzsprout visit Buzzsprout.com. Thanks for listening!

20. 08. 2024.

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48 min
03. 09. 2024.

The Importance of Finding Your Community with Sarah Hatter

Send us Fan Mail We’re thrilled to have Sarah Hatter, the brilliant mind behind ElevateCX, on today's episode to discuss the importance of community in customer support and give us a sneak peek into ElevateCX's upcoming events! We discuss all things community, from the importance of finding your people to ways to get connected virtually! Sarah shares why she decided to start ElevateCX over a decade ago, and how it has evolved over the years. Plus, she gives us a glimpse into the upcoming Denver and London ElevateCX events. As a support professional, finding a community, especially when working remotely, is vital to a healthy work life. This episode will give you a jump-start on finding the community that is right for you! To learn more about Sarah, find her on LinkedIn and at ElevateCX.co! Join the ElevateCX Slack Channel to get connected right now! Then get your tickets for the ElevateCX Denver and London events! Books Mentioned: • The Customer Support Handbook • 11 Kinds of Loneliness • CXOXO: Building a Support Team Your Customers Will Love We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com! To learn more about Buzzsprout visit Buzzsprout.com. Thanks for listening!

03. 09. 2024.

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1 h 13 min
17. 09. 2024.

Strategies for Understanding and Implementing Customer Feedback with Chase Clemons

Send us Fan Mail We are diving deep into the tricky topic of customer feedback with special guest, Chase Clemons! Chase is the Head of Customer Support at 37signals and has over 15 years of experience in customer support! In this episode, Chase shares tips on effectively understanding and translating customer feedback and feature requests. You'll discover how 37signals approaches customer-driven product development, the best ways to identify the real needs behind feature requests, and the importance of open, honest communication with customers—even when the answer is “no.” Chase also offers insights into the importance of balancing customer desires with company vision, and the role of support teams in relaying valuable feedback to product teams. Whether you’re leading a small support team or working at the front lines, this episode is packed with actionable advice on improving customer interactions, turning feedback into actionable insights, and building a stronger relationship with your customers! Check out 37signals' products: Basecamp, HEY, and ONCE! Links mentioned in this episode: Rework by Jason Fried and David Heinemeier HanssonJobs To Be Done with Bob MoestaShape Up: Stop Running in Circles and Ship Work that MattersWe want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com! To learn more about Buzzsprout visit Buzzsprout.com. Thanks for listening!

17. 09. 2024.

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51 min
10. 12. 2024.

Cultivating a Healthy Support Team with Suneet Bhatt

Send us Fan Mail In this episode of Happy to Help, we dive into the essentials of building a thriving customer support team that’s both happy and productive! We sit down with special guest Suneet Bhatt, a leadership expert dedicated to helping people and organizations reach their full potential. Suneet shares actionable insights from his “Happy, Proud, Not Yet Satisfied” workshop, offering powerful strategies for preventing burnout, encouraging personal growth, and empowering customer support teams to be their best. Learn why fostering empathy, promoting healthy work-life boundaries, and supporting personal well-being are crucial to long-term success for any support specialist. Whether you’re a manager seeking ways to uplift your team or a customer support professional looking to create sustainable work habits, this episode will provide you with practical tips to build resilience, boost morale, and ensure your team feels truly supported. We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com! To learn more about Buzzsprout visit Buzzsprout.com. Thanks for listening!

10. 12. 2024.

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48 min
13. 05. 2025.

Balancing Inbox Coverage and Support Projects with Chase Clemons

Send us Fan Mail We’re exploring how to balance inbox work with long-term projects on a support team! Chase Clemons from 37signals returns to share how his team uses six-week cycles to manage support coverage, build new initiatives, and avoid burnout while still delivering exceptional customer service. In this episode, you’ll learn how 37signals structures their support team to thrive in both reactive and proactive work. Discover how they balance daily inbox demands with meaningful project work, the benefits of hiring “managers of one,” and why project days are key to team longevity. Chase also shares how cycles promote clarity, protect focus time, and allow support pros to contribute far beyond the queue We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com! To learn more about Buzzsprout visit Buzzsprout.com. Thanks for listening!

13. 05. 2025.

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58 min
06. 11. 2020.

2021 Podcast Predictions + Visual Soundbites Just Got a Whole Lot Better

Send us Fan Mail In this episode, we discuss our new "one click" Podcast Index submission, custom artwork for Visual Soundbites, an easier way to use custom domains for your Buzzsprout podcast website, and answer listener questions about everything from guest release forms to predicting what will happen in podcasting in 2021. Click here to download a simple guest release form if you want to start using one for your podcast guests. Check out our new Buzzsprout merch store on Cotton Bureau. Subscribe to the Buzzsprout YouTube channel to watch gear reviews, software tutorials, and podcast strategy videos. Review Buzzcast in Podchaser to let us know what you think of the show. Contact Buzzcast Send us Fan MailTweet us at @buzzcastpodcast, @albanbrooke, @kfinn, and @JordanPodsThanks for listening and Keep Podcasting!

06. 11. 2020.

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57 min

Your one stop shop for all things podcasting! Learn the basics of starting your first podcast, effective marketing strategies, and even how to monetize your podcast as an independent creator.