Buzzsprout

•

Канал • 6 шоу

Практичні поради

Практичні поради

Щотижня
Новини зі світу технологій

Новини зі світу технологій

Щотижня
Бізнес

Бізнес

Кожні два тижні
Практичні поради

Практичні поради

Завершена серія
Новини зі світу технологій

Новини зі світу технологій

Щотижня
Практичні поради

Практичні поради

20 серп.

08.05.2019

Jimmy McKay // PT Pintcast

Send us Fan Mail On today's episode of Podcasting in Real Life, I get to sit down with Jimmy McKay, host of "PT Pintcast." Want to be featured on a future episode of Podcasting in Real Life? Click here to submit your application. Check out Jimmy's podcast at linktr.ee/PTPintcast and subscribe wherever you listen to podcasts. Looking to start your podcast or upgrade your podcast host? Sign up for free at Buzzsprout.com Subscribe to Buzzsprout Conversations on Apple Podcasts or your favorite podcast app. Do you know somebody we should interview on Buzzzsprout Conversations? Reach out on Twitter.
30.01.2019

Jeff Perkins // Taking the Over

Send us Fan Mail On today's episode of Podcasting in Real Life, I get to sit down with Jeff Perkins, host of "Taking the Over." Want to be featured on a future episode of Podcasting in Real Life? Click here to submit your application. Looking to start your podcast or upgrade your podcast host? Sign up for free at Buzzsprout.com Subscribe to Buzzsprout Conversations on Apple Podcasts or your favorite podcast app. Do you know somebody we should interview on Buzzzsprout Conversations? Reach out on Twitter.
20.08.2024

Customer Support Scheduling: How to Balance Inbox Coverage & Deep-Work Time

Send us Fan Mail Balancing real-time customer support with deeper, project-based work can feel like an impossible scheduling puzzle, but it doesn’t have to be. In this episode, we break down practical, real-world strategies for optimizing your customer support workflows and scheduling process. We explore how customer support teams can streamline inbox coverage using tools like employee scheduling software and online scheduling tools, allowing team members to self-schedule time for outbox projects and deep work. You’ll hear how Buzzsprout’s support team uses internal calendars and transparent expectations to improve response times, enhance the customer experience, and protect long-term customer success. We also discuss how service scheduling impacts customer satisfaction, team functionality, and retention, and why setting boundaries is a key feature of a thriving support culture. Whether you’re managing a call center, leading a remote team, or just looking to improve your support scheduling process, this episode is full of actionable ideas you can start implementing right away. We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com! To learn more about Buzzsprout visit Buzzsprout.com. Thanks for listening!
03.09.2024

The Importance of Finding Your Community with Sarah Hatter

Send us Fan Mail We’re thrilled to have Sarah Hatter, the brilliant mind behind ElevateCX, on today's episode to discuss the importance of community in customer support and give us a sneak peek into ElevateCX's upcoming events! We discuss all things community, from the importance of finding your people to ways to get connected virtually! Sarah shares why she decided to start ElevateCX over a decade ago, and how it has evolved over the years. Plus, she gives us a glimpse into the upcoming Denver and London ElevateCX events. As a support professional, finding a community, especially when working remotely, is vital to a healthy work life. This episode will give you a jump-start on finding the community that is right for you! To learn more about Sarah, find her on LinkedIn and at ElevateCX.co! Join the ElevateCX Slack Channel to get connected right now! Then get your tickets for the ElevateCX Denver and London events! Books Mentioned: • The Customer Support Handbook • 11 Kinds of Loneliness • CXOXO: Building a Support Team Your Customers Will Love We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com! To learn more about Buzzsprout visit Buzzsprout.com. Thanks for listening!
10.12.2024

Cultivating a Healthy Support Team with Suneet Bhatt

Send us Fan Mail In this episode of Happy to Help, we dive into the essentials of building a thriving customer support team that’s both happy and productive! We sit down with special guest Suneet Bhatt, a leadership expert dedicated to helping people and organizations reach their full potential. Suneet shares actionable insights from his “Happy, Proud, Not Yet Satisfied” workshop, offering powerful strategies for preventing burnout, encouraging personal growth, and empowering customer support teams to be their best. Learn why fostering empathy, promoting healthy work-life boundaries, and supporting personal well-being are crucial to long-term success for any support specialist. Whether you’re a manager seeking ways to uplift your team or a customer support professional looking to create sustainable work habits, this episode will provide you with practical tips to build resilience, boost morale, and ensure your team feels truly supported. We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com! To learn more about Buzzsprout visit Buzzsprout.com. Thanks for listening!
14.02.2025

Top Podcasters Aren't Bothering With Video—And Neither Should You

Send us Fan Mail Everywhere we turn, someone’s saying that video is essential for podcast growth. But most of the top podcasters in the world aren’t bothering with video. So why are others being pressured to? In this episode, we break down the reality behind the video podcasting hype, why platforms and marketers are so desperate to push it, and the reason you shouldn't feel guilty about staying audio-only. Links mentioned in this episode: r/Buzzsprout unique marketing ideas threadSpotify music podcast takedownsSpotify's Push into Video is Missing Some of the Biggest PodcastsJoe Rogan Isn't A Podcast (Unpopular Thoughts about Video and Podcasting)Sound-Off Question: What keeps you motivated to keep podcasting? Contact Buzzcast Send us Fan MailTweet us at @buzzcastpodcast, @albanbrooke, @kfinn, and @JordanPodsThanks for listening and Keep Podcasting!
01.11.2024

Say Hello To The New Buzzsprout Home Dashboard!

Send us Fan Mail We’re thrilled to introduce the brand-new Buzzsprout Home Dashboard! After 15 years of landing on the familiar Episodes screen, it’s time for a big upgrade. We’ll dive into how our native apps inspired this new experience and what the Home Dashboard brings to the table for all Buzzsprout users. From instant access to recent episodes and new pacing charts to curated resources to help you grow as a podcaster, this dashboard is designed to make daily podcasting easier. Share your thoughts on these updates through the fan mail link! Contact Buzzcast Send us Fan MailTweet us at @buzzcastpodcast, @albanbrooke, @kfinn, and @JordanPodsThanks for listening and Keep Podcasting!
14.10.2025

The High Cost of Urgency: Mistakes, Burnout, and Bad Customer Experiences

Send us Fan Mail In this episode of Happy to Help, we dive into the pressure-filled world of customer support and why it’s time to shift from frantic reaction to intentional response. Learn how operating from a place of calm not only reduces mistakes but leads to better customer experiences, stronger team morale, and reduced burnout. With real-world examples of how urgency can derail even the best support intentions, this episode is packed with strategies to help you: Recognize the hidden costs of urgency in the inboxBuild a calm support culture even when customers are in crisisTrain your team to slow down without sacrificing serviceModel healthy leadership that prioritizes quality over speedRecommended reading: It Doesn't Have to Be Crazy at Work Whether you’re leading a support team or answering tickets yourself, this is your permission slip to breathe, slow down, and serve better! We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com! To learn more about Buzzsprout visit Buzzsprout.com. Thanks for listening!
6 лют.

When To Not Publish An Interview

Send us Fan Mail We talk through the real costs of a bad interview and share when to publish, when to pass and how to protect your feed without burning bridges. From SmartLess canceling a big-name taping to our own not-so-good experiences, we give practical tips for handling awkward recordings. Special thanks to Kevin of Grit, Grace, and Inspiration for our custom Buzzcast song! (Stay until the end to hear it!) If you have any tips or questions about hosting a meetup, let us know before the next episode. Contact Buzzcast Send us Fan MailTweet us at @buzzcastpodcast, @albanbrooke, @kfinn, and @JordanPodsThanks for listening and Keep Podcasting!
21.02.2021

Josh Kaplan: The Secret to Morning Brew's Podcast Success

Send us Fan Mail Want to uncover the secrets behind the success of Morning Brew's podcast? Join us for a riveting conversation with Josh Kaplan, their product manager of audio and podcast producer, sharing the keys to an authentic product and a loyal fan base. He delves into the critical role of understanding your audience and reveals how to leverage the subscription button to enhance loyalty. Get ready to be enlightened on podcast growth strategies, as Josh spills the beans on converting newsletter readers into podcast listeners. Hear his insights on the intricacies of podcast discoverability across different platforms, and the power of marketing collaborations. Find out from Josh how Apple's 'New and Noteworthy' feature and compelling episode titles dramatically boosted Morning Brew's podcast growth. As we wrap up, Josh guides us through the world of SEO, transcription, and cross-promotion strategies. Discover why providing transcripts can enhance your SEO, learn about the potential benefits of hiring a transcriber via Upwork, and get valuable insights on using cross promotions to amplify your podcast's exposure. Josh also sheds light on the importance of understanding your audience through feedback to inform better product decisions. This conversation is packed with incredible insights, whether you're a podcast newbie or looking to level up your podcast game. Subscribe to Buzzsprout Conversations on Apple Podcasts or your favorite podcast app. Do you know somebody we should interview on Buzzzsprout Conversations? Reach out on Twitter.

Your one stop shop for all things podcasting! Learn the basics of starting your first podcast, effective marketing strategies, and even how to monetize your podcast as an independent creator.

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Buzzsprout

Найпопулярніші шоу

Jimmy McKay // PT Pintcast

Jeff Perkins // Taking the Over

Customer Support Scheduling: How to Balance Inbox Coverage & Deep-Work Time

The Importance of Finding Your Community with Sarah Hatter

Cultivating a Healthy Support Team with Suneet Bhatt

Top Podcasters Aren't Bothering With Video—And Neither Should You

Say Hello To The New Buzzsprout Home Dashboard!

The High Cost of Urgency: Mistakes, Burnout, and Bad Customer Experiences

When To Not Publish An Interview

Josh Kaplan: The Secret to Morning Brew's Podcast Success

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Buzzsprout

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