Learn more about Michael Wenderoth, Executive Coach: www.changwenderoth.com Most leaders were taught to leave their emotions at the door. Today’s guest says that advice isn’t just outdated — it’s costly. In this episode of 97% Effective, host Michael Wenderoth sits down with Dina Denham Smith, executive coach and bestselling author of Emotionally Charged, to unpack why emotional skill is now a core leadership capability, not a “soft” add-on. Drawing on behavioral science and her work as an executive coach and strategic advisor, Dina explains why emotions are data, how leaders unknowingly perform massive emotional labor, and what it really takes to manage triggers, prevent burnout, and unlock performance. As Dina puts it: “Emotions are money.” By the end of this conversation, you’ll see why ignoring emotions is bad for you and bad for business – and what to do instead. SHOW NOTES Dina’s story — and why this work matters One surprising thing about Dina you won’t find on the internetHow Emotionally Charged would have helped Dina earlier in her own careerWhat sparked Dina’s interest in the science of emotionsHow the pandemic and technology shifts dramatically increased the emotional demands placed on leaders Core ideas from Emotionally Charged The key takeaway: Emotions are information“Emotions are money”: how feelings directly translate into performance, retention, and resultsThe biggest myth Dina wants to retire: that emotions get in the way of good business decisionsWhat “emotional labor” really means — and why research shows leaders perform as much of it as customer service professionals (and in more complex ways)The three layers of every emotion: physiology, cognition, and behaviorWhy suppressing emotions is like trying to hold beach balls underwater Practical tools you can use immediately Beach balls, masks, and “letting it all hang out”: finding the right balance at workWhy expanding your emotional vocabulary dramatically improves self-regulationDina’s BRAVE framework for managing triggers in real time: Breathe, Refocus, Accept, Verbalize, Engage Restoration (not “self-care”): four evidence-based ways leaders recover from emotional strain: Detachment, Relaxation, Mastery, Control Power, leadership, and team culture Why leaders consistently underestimate their emotional impactHow power amplifies everything you feel and showWhy everyone cues off their leader’s emotional signals (often unconsciously)How leaders can normalize emotional expression on their teams — without turning meetings into complaint sessionsSimple ways managers can reset emotional culture inside their own sphere of influenceDina’s reminder: emotional skills are learnable — and improvable at any stage of your career. BIO AND LINKS Dina Denham Smith is an executive coach and strategic advisor who helps senior leaders build their capacity, scale their impact, and thrive in complexity. For more than a decade, she has partnered with executives at some of the world’s most successful companies, helping them navigate the demands of operating at the highest levels. Dina holds an MS in Industrial/Organizational Psychology and an MBA from the Ross School of Business at the University of Michigan, and she is credentialed by both the ICF and EMCC as an executive and team coach. A prolific thought leader, Dina has published more than 60 articles on leadership for Harvard Business Review, Fast Company, Forbes, and other premium outlets. She is the lead author of Emotionally Charged: How to Lead in the New World of Work (Oxford University Press, 2025). Connect with Dina Website: https://dinadsmith.comLinkedIn: https://www.linkedin.com/in/dina-denham-smith/Her book: https://dinadsmith.com/book/ People and Books Referenced Dr. Alicia Grandey — Dina’s co-author https://psych.la.psu.edu/people/aag6/Why We Sleep by Matthew Walker https://a.co/d/07CbSJAY More from 97% Effective Michael’s Award-winning Book: Get Promoted: What You’re Really Missing at Work That’s Holding You Back: https://tinyurl.com/453txk74Watch this episode on YouTube: https://www.youtube.com/@97PercentEffective Advertising Inquiries: https://redcircle.com/brands Privacy & Opt-Out: https://redcircle.com/privacy
