Buzzsprout

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2023-11-06

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Why 2025 Was A Great Year For Podcast Listeners

Send us a text In this quick episode, we take a step back to appreciate how much podcast listening apps have improved and why that’s such a win for listeners and independent podcasters. Updates from Apple Podcasts, Spotify, Pocket Casts, Overcast, and Fountain, had three big themes: Discoverability: making it easier to find new shows you’ll actually want to listen toInteractivity: likes, comments, and recommendations that help great episodes spreadQuality of life: smarter playback controls, enhanced dialogue, chapters, and fewer accidental tapsIt feels like podcast apps are finally competing on listening experience and we think that’s a really good sign for the future of podcasting! Don't forget to send in your tips as we start planning an episode on how to start a podcast in 2026. If there’s something you wish you’d known when you started, send it our way! Contact Buzzcast Send us a text message Tweet us at @buzzcastpodcast, @albanbrooke, @kfinn, and @JordanPods Thanks for listening and Keep Podcasting!

−1 d

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16 min
28 FEB.

Top 5 Motivations To Keep Podcasting

Send us a text In podcasting, it's not just about downloads—it's about connection, creativity, and the community you build along the way! We're diving into stories of inspiration and practical advice from our listeners that you can implement in your own podcasting journey. Links mentioned in the episode: Small P PodcastingSound-Off: Challenge us to do something just so we can talk about it on the podcast! Contact Buzzcast Send us a text message Tweet us at @buzzcastpodcast, @albanbrooke, @kfinn, and @JordanPods Thanks for listening and Keep Podcasting!

28 feb.

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1 tim 7 min
2024-09-27

How To Use Google's NotebookLM For Podcast Research

Send us a text We cover a wide range of topics designed to help podcasters stay ahead in the ever-evolving podcasting industry. We kick things off with some major Buzzsprout updates, including our latest IAB 2.2 certification and Buzzsprout’s newly redesigned website customizer. Check out the websites created by Sparkling Life Coach, The Kids' Code Podcast, The Late Bloomer Actor, and The Writing Worship Podcast! We then take a look at Google’s Notebook LM, how Acquired filled an arena with thousands of fans, and the growing trend of niche podcasts making big waves, like the HVAC School podcast. Sound-Off Question: What is a podcast episode that is so undeniably good you could recommend it to anyone? (Based off the Something Large and Wild episode Kevin recommended to Alban) Links mentioned in this episode: Buzzsprout Stats are IAB v2.2 CertifiedGoogle's NotebookLMAcquired LiveSubstack Decoder InterviewHVAC School Tom's Episode on Micro-PlasticsRead Something WonderfulContact Buzzcast Send us a text message Tweet us at @buzzcastpodcast, @albanbrooke, @kfinn, and @JordanPods Thanks for listening and Keep Podcasting!

2024-09-27

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1 tim 13 min
7 NOV.

How To Rank Higher And Get Discovered On Apple Podcasts

Send us a text We break down exactly how Apple's search, charts, and editorial features work. This episode dives deep into podcast SEO, metadata strategy, episode titling, user behavior, and how momentum affects your rankings. You’ll also learn what Apple looks for when featuring shows and how to pitch your podcast for a chance at that front-page spotlight! Read How to Rank Higher on Apple Podcasts (Data-Backed Guide)For SEO Keywords, try using the Ahrefs Keyword GeneratorApple Podcasts Marketing Page for CreatorsApple Podcast's Tips for Getting Featured on Apple PodcastsContact Buzzcast Send us a text message Tweet us at @buzzcastpodcast, @albanbrooke, @kfinn, and @JordanPods Thanks for listening and Keep Podcasting!

7 nov.

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1 tim 5 min
2024-04-02

The Transformative Power of Empathy in Customer Support

Text the show! Empathy isn't just a buzzword within customer support—it's a vital tool that we can use as customer support specialists to connect with your customers. On this episode of Happy to Help, Brian Johnson from the Buzzsprout Support team joins Priscilla to talk about the power that Empathy has when supporting customers. Brian's hospitality background at Chick-fil-A gives him some great insight into how personal connection can build brand loyalty. During this episode, we discuss empathy's critical role in customer interactions and discuss why it's a soft skill that is not only hard to teach but also essential to seek out during the hiring process. We take some time to look at how empathy can help turn a frustrated customer into a happy one and we walk through some practical uses of empathy in our support communication. Plus, we discuss a Support in Real Life story from a listener! We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com! To learn more about Buzzsprout visit Buzzsprout.com. Thanks for listening!

2024-04-02

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49 min
2024-12-06

25+ Creative Podcast Marketing Ideas

Send us a text We're sharing over 25 innovative and practical podcast marketing ideas designed to help established podcasters and beginners alike. From guerrilla marketing tactics and in-person event strategies to creative online promotion tips, these ideas are perfect for podcasters on any budget. Learn how to tap into your niche, stand out from the crowd, and turn casual listeners into devoted fans. 2025 PodGoals Survey: Let us know how we can help you achieve your podcasting goals! Join Buzzsprout at Podfest 2025: We're going to Podfest in January and want you to come with us! Sound-Off Question: Go back and critically listen to an older episode of your podcast. What is one thing you think you should work on? View the discussion thread on Twitter Contact Buzzcast Send us a text message Tweet us at @buzzcastpodcast, @albanbrooke, @kfinn, and @JordanPods Thanks for listening and Keep Podcasting!

2024-12-06

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1 tim 16 min
28 MARS

Podcast Listening Has Crossed Into The Mainstream

Send us a text Podcasting has officially gone mainstream according to Edison Research's Infinite Dial, with 55% of Americans now consuming podcasts monthly. Does this mean we never have to explain what a podcast is again? Let's hope! Mentioned in this episode: Rory McIlroy's club switch during tournamentBuzzsprout Hang Out at Podcast Movement EvolutionsNetflix exploring video podcasts as potential content on their platform Bulksprout: New bulk upload tool released for Buzzsprout usersKeith Morrison's storytelling techniques and how to apply them to podcasting2025 Infinite Dial ReportBuzzcast 121: Spotify's New Podcast Strategy Sound-Off: Have you ever had an embarrassing foot-in-mouth experience? Contact Buzzcast Send us a text message Tweet us at @buzzcastpodcast, @albanbrooke, @kfinn, and @JordanPods Thanks for listening and Keep Podcasting!

28 mars

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1 tim 2 min
2024-05-14

Setting Brand-Aligned Support Tone That Turns Customers into Fans

Text the show! In this episode of Happy to Help, we explore how your brand’s tone of voice can shape the customer experience and strengthen customer relationships. Whether you’re replying in a help desk ticket, drafting a social reply, or building an automation, tone is everything. Priscilla and Jordan walk through real-world examples and behind-the-scenes strategies from the Buzzsprout customer support team, breaking down how to define a consistent tone of voice across communication channels, especially in written formats where actual words, punctuation, and even emojis matter. You’ll learn when to use a formal tone vs. something more casual, how to tailor a specific tone for different scenarios, and how tone can build trust, improve customer satisfaction, and reflect your brand personality and brand values. Plus, we discuss the role of active listening, how to adjust your communication style in tense moments, and why tone might matter even more in the absence of body language. We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com! To learn more about Buzzsprout visit Buzzsprout.com. Thanks for listening!

2024-05-14

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42 min
2024-04-16

From Perfectionism to Mastery: How Real Mistakes Build Customer Loyalty

Text the show! When perfectionism runs the show, the customer experience pays the price. In this episode, Priscilla Brooke sits down with Buzzsprout co-founder (and former frontline customer service rep) Tom Rossi to unpack why chasing “perfect” customer interactions can block great customer service, slow problem-solving, and erode customer satisfaction and what to aim for instead: mastery. You’ll hear how admitting mistakes, practicing active listening, and following up in real-time build customer loyalty and trust. Tom shares how a customer support team can balance speed with thoroughness, design a customer service strategy that empowers team members, and stay customer-centric without hiding behind automation or rigid policies. We also dive into onboarding new reps, sharpening customer service skills, and using metrics for optimization. Not to obsess over “perfect” emails, but to improve every service interaction and touchpoint along the customer journey. Plus: a wild social media case study with a viral restaurant tweet to illustrate empathy, pricing policies, and the bottom line for small business customer care. Learn how to handle customer feedback, meet customer needs, and retain customers even when things go sideways. Whether you’re a customer service representative, a support lead building exceptional customer service, or a founder protecting retention, this convo delivers the know-how to create effective customer service without burning out your team or your relationships. We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com! To learn more about Buzzsprout visit Buzzsprout.com. Thanks for listening!

2024-04-16

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43 min
2024-08-20

Customer Support Scheduling: How to Balance Inbox Coverage & Deep-Work Time

Text the show! Balancing real-time customer support with deeper, project-based work can feel like an impossible scheduling puzzle, but it doesn’t have to be. In this episode, we break down practical, real-world strategies for optimizing your customer support workflows and scheduling process. We explore how customer support teams can streamline inbox coverage using tools like employee scheduling software and online scheduling tools, allowing team members to self-schedule time for outbox projects and deep work. You’ll hear how Buzzsprout’s support team uses internal calendars and transparent expectations to improve response times, enhance the customer experience, and protect long-term customer success. We also discuss how service scheduling impacts customer satisfaction, team functionality, and retention, and why setting boundaries is a key feature of a thriving support culture. Whether you’re managing a call center, leading a remote team, or just looking to improve your support scheduling process, this episode is full of actionable ideas you can start implementing right away. We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com! To learn more about Buzzsprout visit Buzzsprout.com. Thanks for listening!

2024-08-20

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48 min

Your one stop shop for all things podcasting! Learn the basics of starting your first podcast, effective marketing strategies, and even how to monetize your podcast as an independent creator.

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Buzzsprout

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Why 2025 Was A Great Year For Podcast Listeners

Top 5 Motivations To Keep Podcasting

How To Use Google's NotebookLM For Podcast Research

How To Rank Higher And Get Discovered On Apple Podcasts

The Transformative Power of Empathy in Customer Support

25+ Creative Podcast Marketing Ideas

Podcast Listening Has Crossed Into The Mainstream

Setting Brand-Aligned Support Tone That Turns Customers into Fans

From Perfectionism to Mastery: How Real Mistakes Build Customer Loyalty

Customer Support Scheduling: How to Balance Inbox Coverage & Deep-Work Time

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