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Welcome to Awkward Silences by User Interviews, where we interview the people who interview people. Listen as we geek out on all things UX research, qualitative data, and the craft of understanding people to build better products and businesses. Hosted by Erin May and JH Forster, VPs of growth/marketing and product at User Interviews.

Awkward Silences User Interviews

    • Teknologi

Welcome to Awkward Silences by User Interviews, where we interview the people who interview people. Listen as we geek out on all things UX research, qualitative data, and the craft of understanding people to build better products and businesses. Hosted by Erin May and JH Forster, VPs of growth/marketing and product at User Interviews.

    Debunking UX Research Myths with Zach Schendel of DoorDash

    Debunking UX Research Myths with Zach Schendel of DoorDash

    As a seasoned researcher who has led teams at Unilever, Netflix, and DoorDash,  Zach Schendel has come up against every type of skeptical stakeholder you can imagine.

    He joined us to chat about the research myths he runs into most often, how he debunks them, and why he wants to banish “let’s do a qual” from everyone’s vocabulary forever.

    Zach talked about…


    The 4 UX research myths he’d like to debunk once and for all.
    Stories from his time at Unilever, Netflix, and DoorDash.
    How he gets stubborn stakeholders onboard, even if they’re hesitant about the merits of research.

    Get the transcript: https://bit.ly/zach-doordash


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    • 47 min
    Building a Product Vision with Rajesh Nerlikar of Prodify

    Building a Product Vision with Rajesh Nerlikar of Prodify

    Rajesh Nerlikar works with companies to help them build great products. As the CEO of Prodify, he and his team advise startups on how to build impactful, vision-led products that get customers excited. In his experience, the best way to get teams on the same page is with a compelling product vision that’s easy to understand.

    In this episode, Rajesh joins Erin and JH to chat about why great product visions are like comic strips, the hard work of actually putting those visions into action, and how to get stakeholders on board with it all.



    Get the transcript on the blog: https://bit.ly/rajesh-pod


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    • 40 min
    #73 - Getting Stakeholder Buy-In at a Large Organization with Meg Pullis Roebling of BNY Mellon

    #73 - Getting Stakeholder Buy-In at a Large Organization with Meg Pullis Roebling of BNY Mellon

    Meg Pullis Roebling, Head of CX Research, Data & Analytics Solutions at BNY Mellon, talks us through her approach to building relationships with stakeholders, finding people to support her research efforts, and making research visible to the whole organization.

    Meg discussed...


    How she convinces relationship managers to get clients involved in research.
    What metrics she uses to make the case for research.
    How to know when research is weaving its way into the fabric of your organization.



    Get the transcript: https://bit.ly/awkward-meg


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    • 33 min
    #72 - How to Ask Great UX Research Questions with Amy Chess of Amazon

    #72 - How to Ask Great UX Research Questions with Amy Chess of Amazon

    Great user research projects start with great research questions.

    This week on the podcast, Amy Chess, UX Researcher at Amazon, explains why you can’t do great user research without the asking right research questions. She also talked about the difference between interview and research questions, building trust with stakeholders, and why you definitely can’t choose a methodology before you establish a research question.



    Get the transcript on the User Interviews blog: https://bit.ly/a-chess


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    • 39 min
    #71 - Running a Blended Research Team with Dave Chen of Flipp

    #71 - Running a Blended Research Team with Dave Chen of Flipp

    Insights can come from a lot of different places. Dave Chen, Director of Consumer Insights at Flipp, talks about how he streamlines insights with a blended UX, CX, and market research team. His team takes feedback from CX, large survey studies from market research, and qualitative insights from the UX research team to get a more complete view of their customers and their product.

    Transcript and episode notes available on the User Interviews Blog: https://bit.ly/ux-cx-mktg 


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    • 28 min
    #70 - Radical Listening and Practical Empathy with Babz Jewell of Variant

    #70 - Radical Listening and Practical Empathy with Babz Jewell of Variant

    What the heck is empathy, anyway? What does empathetic research really look like in practice? Babz Jewell—an ethnographic sociologist and Principal UX Researcher at Variant—joined Erin and JH to share her practical approach to empathy and active listening and how these skills have transformed her UX research process.

    Babz talked about…


    How active listening can help UX researchers improve their entire research process.
    Building better relationships with stakeholders.
    Using notetaking to be a better active listener.


    Visit the blog for the full transcript and links to resources mentioned in this episode: https://bit.ly/babz-jewell


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    • 31 min

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