Knowledgebase Ninjas

Gowri Ramkumar
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Knowledgebase Ninjas

Gowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space.

  1. Customer-First Documentation in the Age of AI with Kirsti Wall, Everi

    5 DAYS AGO

    Customer-First Documentation in the Age of AI with Kirsti Wall, Everi

    In this episode of Knowledge Base Ninjas Podcast we have Kirsti Wall, the Technical Documentation Manager from Everi. She emphasizes how to make documentation scannable and organized, keeping the users in mind. She adds that effective design elements will direct the users in visual ways. Whereas simplification of content is called for, she also says about oversimplification and the focus on what truly sets the product apart in the documentation. She also discusses actual-world research using the assistance of guides, user interactions to enhance writing, and other tools in this era of AI. Catch the full conversation on the Knowledge Base Ninjas podcast for valuable takeaways and pro tips. Stay tuned for expert insights and actionable strategies you don’t want to miss out on.

    13 min
  2. The Manager’s Lens: Christie Gera, Appfire on Leading Writers, Measuring Value, and Embracing AI

    24 JUN

    The Manager’s Lens: Christie Gera, Appfire on Leading Writers, Measuring Value, and Embracing AI

    In this episode, Christie Gera, Manager of Technical Writing at Appfire, shares how her team of technical writers is navigating the fast-evolving landscape of AI in documentation. She breaks down exactly how they use AI - leveraging it for tasks like generating test data and simulating SME input using tools like Notebook LM - while strictly avoiding AI-generated content in official docs. Christie also talks about performance metrics that matter and their work is tied directly to product trial conversions, proving that documentation drives business impact. She shares how she leads a diverse, remote team with support, and why skills like prompt engineering, video editing, and AI voiceovers are becoming essential for modern technical writers. Packed with practical advice and real-world workflows, this episode is a must-listen for documentation leaders and writers looking to integrate AI the right way, without losing quality or trust. Catch the full conversation on the Knowledge Base Ninjas podcast for valuable takeaways and pro tips. Stay tuned for expert insights and actionable strategies you don’t want to miss out on.

    12 min
  3. Why Documentation Deserves a Role in Business Strategy: Insights from Nikhar Sawhney, Cisco

    18 JUN

    Why Documentation Deserves a Role in Business Strategy: Insights from Nikhar Sawhney, Cisco

    In this episode of Knowledge Base Ninjas podcast, we talk with Nikhar Sawhney, senior technical writer at Cisco and hear why documentation must come into focus as a wise business initiative. Having 16+ years of experience, Nikhar shares how the process of how excellent documentation can reveal the product potential, achieve better user satisfaction and facilitate product adoption. He emphasizes the role of cross-functional cooperation with engineering and product teams to create the content that would meet the user needs in the real-life context. This discussion talks about the way clear organization, logical navigation and user centralized thinking enables users to quickly locate whatever they are searching. Nikhar also refers to the topic of how nice documentation is more than figuring out how to reduce support tickets to uncover value, to encourage discoverability, and to gain trust. Catch the full conversation on the Knowledge Base Ninjas podcast for valuable takeaways and pro tips. Stay tuned for expert insights and actionable strategies you don’t want to miss out on.

    19 min
  4. Accessibility as a Core Writing Principle with Stacy Reed, Wavelo

    10 JUN

    Accessibility as a Core Writing Principle with Stacy Reed, Wavelo

    In this episode of the Knowledge Base Ninjas podcast, we speak with Stacy Reed, Senior Technical Writer at Wavelo. Stacy focuses on creating accessible, user-friendly documentation for both internal developers and customers. With 28 years in related fields and three years in technical writing, Stacy has expanded Wavelo’s Dev Portal from a handful to over 100 endpoints. She’s also a key driver behind the Neurodiversity ERG at Tucows. Stacy emphasizes that accessibility is not an afterthought, it's core to documentation. Discoverability and ease of navigation are equally vital, as documentation only serves its purpose when users can both find and understand it. She encourages avoiding jargon, using clear formatting, labelling visuals meaningfully, and aligning with the 7 Cs of communication, placing courtesy first. Her approach is built on empathy, structure, and the intent to help all users, especially those with disabilities or neurodivergence, access and benefit from documentation equally. Catch the full conversation on the Knowledge Base Ninjas podcast for valuable takeaways and pro tips. Stay tuned for expert insights and actionable strategies you don’t want to miss out on.

    10 min
  5. How Consistency Builds Trust in Docs: A Talk with Kylee Thornton, Blue White Industries

    3 JUN

    How Consistency Builds Trust in Docs: A Talk with Kylee Thornton, Blue White Industries

    In this episode of the Knowledge Base Ninjas podcast, we speak with Kylee Thornton, Technical Writer at Blue White Industries. With less than a year of experience in the field, Kylee shares how she stepped into technical writing through an internship and quickly embraced the fast-paced challenges of the manufacturing industry. She talks about how important it is to stay consistent in your writing, from tone to structure, to build trust and clarity for the reader. Kylee also explains the value of setting urgency protocols so high-priority tasks don’t overwhelm the team, and how keeping documents user-focused, not writer-focused, makes information more accessible when it matters most. She stresses that good documentation is not just about writing, it’s about proactive communication, staying updated, and recognizing that one change in a system can ripple across many documents. Kylee also shares how she uses AI as a helpful assistant, not a replacement, for her work. Catch the full conversation on the Knowledge Base Ninjas podcast for valuable takeaways and pro tips. Stay tuned for expert insights and actionable strategies you don’t want to miss out on.

    9 min
  6. Building a Documentation Team from Scratch with Paul Taylor, Anaplan

    27 MAY

    Building a Documentation Team from Scratch with Paul Taylor, Anaplan

    In this episode of the Knowledge Base Ninjas podcast, we speak with Paul Taylor, Technical Content Manager at Anaplan. Paul shares his non-traditional path from journalism and corporate communications into technical writing. Paul discusses how his varied background influenced his strategic mindset for documentation, highlighting that good content begins with the user. He advises on creating a technical writing team from scratch, the need to balance junior and senior talent, and why integrating with company culture is essential. Paul also talks about the changing role of documentation in business and how AI can be used as a facilitator and not a destroyer. His view on documentation is clear: it’s not just a requirement, but a critical tool for enabling users and reducing support load. He shares more on content clarity, team collaboration, and smarter working with AI. Catch the full conversation on the Knowledge Base Ninjas podcast for valuable takeaways and pro tips. Stay tuned for expert insights and actionable strategies you don’t want to miss out on.

    20 min
  7. Information Architecture Is the Future of Tech Writing by Rina G, ContentMaster

    20 MAY

    Information Architecture Is the Future of Tech Writing by Rina G, ContentMaster

    In this episode of the Knowledge Base Ninjas podcast, we speak with Rina Groobman Cassouto, CEO of ContentMaster. Rina shares insights from her 30-year journey in technical writing. Starting with a background in English Literature, Rina transitioned into tech writing through a single course and went on to lead documentation teams and train writers globally. She emphasizes that technical writing today is more than just editing. It's about structuring information effectively. Technical writers who understand information architecture can turn disorganized content into valuable, user-friendly documentation. According to Rina, strong writing and a willingness to learn are more crucial than domain-specific knowledge, and hiring a technical writer should reflect that. She also adds about the role of AI in tech writing, viewing it as a helpful assistant rather than a replacement. Writers who bring strategic thinking and structural clarity to content creation will remain indispensable, even in an AI-driven future. Catch the full conversation on the Knowledge Base Ninjas podcast for valuable takeaways and pro tips. Stay tuned for expert insights and actionable strategies you don’t want to miss out on.

    16 min
  8. Mastering Developer Documentation: A Conversation with Gayathri Krishnaswamy, OutSystems

    13 MAY

    Mastering Developer Documentation: A Conversation with Gayathri Krishnaswamy, OutSystems

    In this episode of the Knowledge Base Ninjas podcast, we speak with Gayathri Krishnaswamy, Senior Content Developer at OutSystems. Gayathri shares her journey from software development to technical writing, finding her passion through roles in business analysis and open-source contributions with the Good Docs Project. She emphasizes the importance of collaboration between developers and documentarians, especially in API documentation, and highlights her approach to documentation alongside product development. Gayathri also discusses how AI tools assist in research and first drafts, while reinforcing the value of human insight in refining content. She views documentation as a core part of the product experience, advocating for user enablement, empathy, and continuous learning as keys to effective technical writing. Catch the full conversation on the Knowledge Base Ninjas podcast for valuable takeaways and pro tips. Stay tuned for expert insights and actionable strategies you don’t want to miss out on.

    15 min
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About

Gowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space.

Information

  • Creator
    Gowri Ramkumar
  • Years Active
    2020 - 2025
  • Episodes
    136
  • Rating
    Clean
  • Copyright
    © 2021 Knowledge Base Ninjas
  • Show Website
    Knowledgebase Ninjas

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