31 avsnitt

This is a podcast series by Prof. Anders Gustafsson and Assoc. Prof. Carlos Velasco, at BI Norwegian Business School, about topics related to customer experience (CX) management.
Hosted on Acast. See acast.com/privacy for more information.

Customer Experience (CX) Management Prof. Anders Gustafsson and Assoc. Prof. Carlos Velasco

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This is a podcast series by Prof. Anders Gustafsson and Assoc. Prof. Carlos Velasco, at BI Norwegian Business School, about topics related to customer experience (CX) management.
Hosted on Acast. See acast.com/privacy for more information.

    E31 - The Ape Society experience

    E31 - The Ape Society experience

    In this episode, Carlos interviews the founders of The Ape Society, a project on the Cardano blockchain that focuses on art, community, ecosystem, and utility. For more information, visit their website: https://www.theapesociety.io/ and their discord: https://discord.com/invite/theapesociety
    The founders that appeared in this podcast can be found on twitter:
    https://twitter.com/therealcardman
    https://twitter.com/ponziratti/

    Hosted on Acast. See acast.com/privacy for more information.

    • 47 min
    E30 - Consulting and VR business experiences

    E30 - Consulting and VR business experiences

    In this podcast, Carlos Velasco interviews consultant Håkon Wik Heltne (https://www.linkedin.com/in/h%C3%A5konwh/) about consulting and VR business experiences.


    Hosted on Acast. See acast.com/privacy for more information.

    • 57 min
    E29 - Aesthetic experiences

    E29 - Aesthetic experiences

    In this podcast, Carlos Velasco interviews PhD student Maria Pombo (https://mariapombo.netlify.app) about her work on aesthetic experiences. The interview is based on these articles:
    Pombo, M., Brielmann, A., & Pelli, D. G. (2022, March 4). The intrinsic variance of beauty judgment. https://doi.org/10.31234/osf.io/jm83e
    Pombo, M., & Pelli, D. G. (2022). Aesthetics: It’s beautiful to me. Current Biology, 32(8), R378-R379.
    Pombo, M., & Velasco, C. (2021). How aesthetic features convey the concept of brand premiumness. Psychology & Marketing, 38(9), 1475-1497.

    Hosted on Acast. See acast.com/privacy for more information.

    • 37 min
    E28 - Customer journey management

    E28 - Customer journey management

    In this episode, Anders interviews Jochem van der Veer (https://www.linkedin.com/in/jochemvanderveer/?originalSubdomain=nl) about customer journey management.
    Hosted on Acast. See acast.com/privacy for more information.

    • 43 min
    E27 - Neuroscience, public health, and customer experiences

    E27 - Neuroscience, public health, and customer experiences

    In this podcast, Carlos Velasco interviews Dr. Olivia Petit (https://student.kedge.edu/faculty-directory/olivia-petit) about her work on neuroscience, public health, and customer experiences. The interview is based on these articles: Petit, O., Merunka, D., Anton, J. L., Nazarian, B., Spence, C., Cheok, A. D., Raccah, D., & Oullier, O. (2016). Health and pleasure in consumers' dietary food choices: Individual differences in the brain's value system. PloS one, 11(7), e0156333 & Basso, F., Petit, O., Le Bellu, S., Lahlou, S., Cancel, A., & Anton, J. L. (2018). Taste at first (person) sight: Visual perspective modulates brain activity implicitly associated with viewing unhealthy but not healthy foods. Appetite, 128, 242-254.
    Hosted on Acast. See acast.com/privacy for more information.

    • 58 min
    E26 - Machine psychology and customer experiences

    E26 - Machine psychology and customer experiences

    In this podcast, Carlos interviews Dr. Alejandro Salgado, experimental psychologist and CEO of Atrianna (https://atrianna.com/en/), about his work on machine psychology and customer experiences. You can see more about him here: https://www.linkedin.com/in/asalgadom
    Hosted on Acast. See acast.com/privacy for more information.

    • 40 min

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