Get Reworked

Siobhan Fagan

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Forget the status quo — Get Reworked. Join the editors of Reworked, your guide to the r/evolution of work, as they interview business leaders transforming the way work gets done today. Have a question, comment, idea or guest suggestion? Drop us a line at editors@simplermedia.com.

23 juni

The CIO Who Bet Her Job on Her Team — and Won

Julie Averill has been a CIO at some of retail's biggest names: Nordstrom, REI, Lululemon. At each, she combined big technology bets with a deep commitment to team culture and psychological safety. She's also the author of the recently published book, "Chief Impact Officer." In this episode of Get Reworked, Julie discusses why her bet on her team built lasting trust, why she thinks psychological safety is a prerequisite to high performance and how the biggest risk around AI isn't the technology, it's how leaders are treating their people.
27 maj

Why This HR Leader Cut Surveys to Build Better Culture

Katie Turner-Carr is a big believer in the power of data. By reshaping how her organization gathered, interpreted and acted on data, she helped strengthen workplace culture while delivering on business goals, work that earned her recognition as Reworked's Workplace Culture Leader of 2026 in the IMPACT Awards. In this episode of Get Reworked, Katie discusses her award-winning work and explains how her team balanced analytics, storytelling and human insight to help leaders make better people decisions. In Brief: Employee listening works best as an ongoing system, not a one-time survey event — Katie Turner-Carr shifted her firm from disconnected annual surveys and a "thousand action plans" toward a more intentional listening strategy built around trust, context and continuous dialogue. HR becomes more strategic when people data is connected directly to business outcomes — The creation of a people analytics function and executive culture forum helped leadership move from anecdotal decision-making to enterprise-wide insight. AI is most effective in HR when it accelerates insight while keeping humans in control — Katie's team used AI for sentiment analysis, trend detection, communication personalization and identifying potential attrition risks, but maintained strong human oversight for judgment, privacy, governance and interpretation.
2025-06-09

Anti-Fragile Companies Turn Stress Into Strength

Innovation is a word that's often used but rarely understood. But research out of the Upwork Research Institute sheds light on what innovative companies have in common. Upwork Research Institute's Kelly Monahan joins Get Reworked to discuss her research into how innovative companies approach hiring, AI use and distributed work as a cohesive business operating model — and why that helps them deliver change under tight budget restrictions. "The three things we all need in a job is we need autonomy, we need to feel like we're learning and mastering, and we also need to feel connected to community. And those three things I think are in really rare regard today for the ways we think about innovation. I would rather ask, well, do you have autonomy? Do you feel connected to your colleagues? Do you feel like you're contributing to something bigger than yourself than necessarily perks? Again, in a perfect world, you'd have both firing on all cylinders, but I think we overlook at the intrinsic side," said Kelly. Highlights of the conversation include: How workplace innovators maintain culture across a blended organization. Why Kelly doesn't see innovation and efficiency as being at odds. How self-determination theory applies to workplace motivation and satisfaction.
2025-04-15

Rolling Out Dynamics Copilot in the Financial Industry

The more technology changes, the more things stay the same. That's one takeaway from my conversation with Northern Trust Asset Servicing's Shaelyn Otikor-Miller. She joins Get Reworked to discuss the journey the company went on to launch Dynamics Copilot and how closely — as big a change AI may be — the rollout resembles previous technology launches. "It does make you question what's the next phase we're about to go through? What's the next corner we're painting ourselves into? What I'm noticing is that there's a lot of passion and concerns around AI and where all the technology is going. I think we just need to slow down the mindset a bit and realize it's just another phase. It's another part of the journey," said Shaelyn. Highlights of the conversation include: The hurdles Shaelyn's team tackled to prepare for the Dynamics Copilot rollout. How they handles the change management side of the rollout. An overview of how 25+ years of technological changes have changed the workplace — and what things stay the same.
2025-03-03

Building a Knowledge Sharing Practice at HKS, Inc.

Our online tools facilitate learning new practices and exchanging information at the same time they interrupt our focus and fracture our attention. Finding that balance is a motivation for Laura Pike Seeley, knowledge program leader at global architecture firm HKS, Inc. She joins Get Reworked to discuss how the firm strikes that balance through a blend of knowledge sharing practices and approaches. "Digital workplace design is critical here, right? Most of us spend an enormous part of our day working within the digital workplace and the tools that it connects us to. So this environment can be full of flashing lights and distractions, or it can be an environment that guides you through the noise to find the connections and the ideas that matter most to you," said Laura. Highlights of the conversation include: How HKS Inc balances live knowledge sharing lessons and static knowledge hubs to account for employee needs. The differences between knowledge management practices in a consumer packaged goods firm vs. an architecture firm. How she finds the balance between information overload and open exploration and knowledge sharing.
2024-11-05

An Inside Look at CVS Health's Experience Management Office

For anyone who's ever had an application reboot in the middle of a meeting, who waited days before they received access to a business critical application, whose computer shuts down whenever they try to upload software — this episode is for you. Frank McAloon, VP of digital workplace and security delivery at CVS Health joins Get Reworked to discuss the cross-departmental coalition he built to improve the digital employee experience for their 300,000 colleagues. By moving these IT tasks under a bigger umbrella of leaders, he's connecting IT efforts to business results and speeding time to resolution. "Overall, the success that we're trying to have with the XMO is to reduce stress on our colleagues, making them more productive, making sure they are more streamlined in what they're doing and ultimately helping our clients and customers across everyone that works with CVS. The happier our colleagues can be and the more efficient they can be, the better it is for everyone," said Frank. Highlights of the conversation include: How he and the XMO office approach prioritization in an organization with more than 300,000 employees. How CVS Health is using AI to identify potential problem areas for colleagues. Why Frank sees a future where IT help desks are no longer needed.
2024-10-07

A Look Inside BlackRock's Award-Winning Digital HQ

Seven years. That's how long BlackRock spent bringing its new global headquarters from vision to life. In this episode of Get Reworked, Jen Schettino, head of digital workplace and control at BlackRock, shares the seven year journey the company undertook to reinvent not only its physical headquarters, but its digital. The team persevered through the pandemic and other setbacks to bring the headquarters to life in 2022 — which resulted in their recognition as a Reworked Impact Award winner for innovative use of workplace technology. "Change management was the key to our success and really helping people to understand before they ever stepped foot in that building what they were getting, I think really helped us in the weeks and months that followed. And that has been a huge lesson for us as we think about other technologies we roll out, as we tackle other moves like this," said Jen. Highlights of the conversation include: A discussion of the before and after of BlackRock's workplace. Why Jen credits change management for the success of the initiative. The employee response to the new face of BlackRock.
2024-09-03

Why Design Thinking Matters

If someone asked you to define design thinking, would you be able to do it? In this episode of Get Reworked, Andrew Lindsay, global head of enterprise design at KraftHeinz, discusses why that lack of a clear definition is in part why design thinking has been called into question and advocates for why it's more important than ever. "In the absence of a design practice and design strategist and user researchers, engineers and product teams and business stakeholders are the hippo — the highest paid person's opinion — who drive those types of decisions. And so having that third-party perspective, that nonpartisan view coming from the design team really helps the teams take a step back, lead with data and insights, and then make more informed decisions," Andrew said. Highlights of the conversation include: What critics of design thinking got right and where they missed the mark. Why Andrew views design thinking is one form of business development. What goes into choosing which problem to solve when with design thinking. Have a suggestion, comment or topic for a future episode? Drop us a line at editors@reworked.co.

Forget the status quo — Get Reworked. Join the editors of Reworked, your guide to the r/evolution of work, as they interview business leaders transforming the way work gets done today. Have a question, comment, idea or guest suggestion? Drop us a line at editors@simplermedia.com.

Skapad av

Siobhan Fagan
Aktiva år

2020 - 2026
Avsnitt

75
Åldersgräns

Vuxet innehåll
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Get Reworked