SuccessAF

Customer Success Podcast
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Welcome to SuccessAF! This Customer Success podcast series will explore a variety of Customer Success topics and challenges. In these short, insightful discussions and interviews we will also explore multicultural nuances that influence Customer Success offerings.

  1. 2023-01-30

    SuccessAF Series 3 Episode #5 - Crunching Data For The Best Customer Narrative

    In this episode, we invite Harry Wray, Global CX Strategy Director at Zendesk, to give us insights on data and how they mesh together to point us to the best customer narratives. How do tomatoes, rhinoceroses, and advertising professionals provide a different perspective? Listen to SuccessAF now!

    23 min

  2. 2022-11-20

    SuccessAF Series 3 Episode #3 - Customer Orientation For Your SaaS Business

    In this episode, we invite Jovana, Head of Customer Success for Asia Pacific at Blue Prism, to delve into her learnings on Customer Orientation and how it leads to effective Customer Success.

    23 min

  3. 2022-07-27

    SuccessAF Series 3 Episode #2 - Developing & Honing Your Business Acumen As A CSM

    Business acumen and professional maturity develops during your Customer Success practice. How do professionals develop business acumen to bring value to their roles and customer conversations? In this episode, we discuss how to hone your business acumen, with some tips from Amazon's STAR method of interviewing.

    16 min

  4. 2022-07-13

    SuccessAF Series 3 Episode #1 - Building Trust As A Customer Success Manager

    High trust environments foster increased productivity and output. How do you build trust with customers to elevate relationships and conversations as a Customer Success Manager? In this episode, we discuss about building trust internally and externally as a CSM.

    12 min

  5. 2021-12-21

    SuccessAF Series 2 Finale

    In our series finale, we share our thoughts on learnings from this season, and maybe a Series 3?

    8 min

  6. 2021-12-21

    SuccessAF Series 2 Episode 10 - Technical Customer Success & Account Management

    In our final interview, Jonathan who is a Technical Account Manager at Gitlab discusses the technical aspects of Customer Success Management. We explore aligning business and technical requirements for a customer to achieve their desired goals and objectives. What do Monoliths, Microservices, and Modern Lux have to do with Customer Success? Listen to this episode to find out.

    19 min

  7. 2021-11-15

    SuccessAF Series 2 Episode #9 - Efficient & Successful Customer Health Scoring

    In this episode, Alaina & JD explore similarities and differences across types of customer metrics that make up a Customer Health Score. Are quantitative or qualitative factors better at determining the red-yellow-green's of a health score?

    16 min

  8. 2021-10-26

    SuccessAF Series 2 Episode #8 - Data Storytelling For Customer Success

    In this episode, we invite Steph Owen, Regional Vice President of Customer Success at Zendesk, for her professional take on Data Storytelling for Customer Success. What are some challenges working with data sets and how do we drive valuable conversations with customers from data?

    23 min
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Om

Welcome to SuccessAF! This Customer Success podcast series will explore a variety of Customer Success topics and challenges. In these short, insightful discussions and interviews we will also explore multicultural nuances that influence Customer Success offerings.

Information

  • Skapad av
    Customer Success Podcast
  • Aktiva år
    2020 - 2023
  • Avsnitt
    28
  • Åldersgräns
    Barnvänligt
  • Copyright
    © Customer Success Podcast
  • Programmets webbplats
    SuccessAF