The Working With... Podcast Carl Pullein

Setting up a structured day makes sense. It reduces decision-making and helps you prioritise your work. But how strict should you be with this structure? That’s the question I answer this week.
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Script | 320
Hello, and welcome to episode 320 of the Working With Podcast. A podcast to answer all your questions about productivity, time management, self-development and goal planning. My name is Carl Pullein, and I am your host of this show.
The change that has given me the biggest productivity benefit over the years was giving my calendar priority over every other productivity tool. This means that if my calendar tells me it’s time to buckle down and do some focused work, I will do that. If a customer or boss asks for a meeting when I have scheduled time to work on a project, I will always suggest an alternative time. 
This single change has meant I get all my work done (with time to spare), I can plan my days and weeks with a reasonable amount of confidence, and I rarely, if ever, get backlogs. 
However, when you adopt this method, the temptation is to adhere to it rigidly. And that is where things begin to go wrong. 
This week’s question is on this very question. How strict should you be with the plan you have for the week? So, with that said, literally, let me hand you over to the Mystery Podcast Voice for this week’s question. 
This week’s question comes from Lucas. Lucas asks, hi Carl, I love your idea of blocking time out for your core work each week. The problem I have is I feel guilty now whenever I ignore a message or refuse to meet someone when I have a time block. What do you do to overcome this feeling of guilt? 
Hi Lucas, thank you for your question. 
Having structure in your day (and week) lets you know with a strong degree of confidence that you have sufficient time each day to do your work. 
Let me give you an example. Pretty much all of us get email each day. It’s just one of those inevitable parts of life. Now, if you are a typical knowledge worker, you will be getting upwards of 80 emails each day. Let’s say, of those 80 emails, half of them are non-actionable, 10 of them are for reference, and the remaining emails (thirty) require a response of some sort from you. 
How long will it take for you to respond to thirty emails? An hour? An hour-and-a-half? However, how long it will take you is rather less important. What matters is that at some point in the day, you will need to deal with those emails. If you don’t allocate some time, you will require double the amount of time tomorrow because you will have to deal with all the emails you didn’t deal with today. 
That’s how backlogs build: by being unrealistic about the amount of time you need to protect to stay on top of things like email and your admin. 
It would be easy for me to sit here and tell you to find an hour a day and dedicate it to responding to your emails. In theory, this sounds great. In practice, life will get in the way. It always does. 
And even if life doesn’t get in the way, you may be exhausted, or something could be worrying you. All of which will conspire to slow you down and make you less efficient. 
Instead of strictly sticking to a plan, you will find it better to work on the principle that one is greater than zero. In other words, while you may like to have an hour to manage your emails, on those days that you don’t, give yourself twenty or thirty minutes instead.
The goal is not necessarily to clear your actionable email each day. The goal is to stay on top of it. This means that if you are unable to clear all your actionable emails today when you come to

So, your calendar and task manager are organised, and you have enough time to complete your important work. But how do you define what your individual tasks are? That’s what I’m answering this week.
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Script | 319
Hello, and welcome to episode 319 of the Working With Podcast. A podcast to answer all your questions about productivity, time management, self-development and goal planning. My name is Carl Pullein, and I am your host of this show.
One of the most powerful ways to improve your effectiveness is to ensure you have sufficient time each day protected for your important work. Some of these tasks will be obvious. If you’re a salesperson and one of your customers asks you to send them a quote for a new product you are selling, that will come under the general category of “customers”. As this is an important part of your work as a salesperson, your “customer” category will have time protected each day. Well, I hope it does. 
Then there will be your general communications and admin to deal with. We all have these categories of tasks to do each day. There’s no point in sticking your head in the sand, as it were, and hoping they will go away. Emails demanding a reply do not disappear. Ignore these for one day, and you’ll have double the amount to do tomorrow. This means you will need double the amount of time, too—time you likely do not have. 
What this all means is that if your task manager supports tags or labels (and most do), you can use these for your categories. 
This week’s question is about how you choose which category for your tasks. 
So, with that, let me hand you over to the Mystery Podcast Voice for this week’s question.
This week’s question comes from José. José asks, Hi Carl, I am struggling to define which tasks are admin, consulting, or sales-related. How do you go about choosing categories for your tasks?
Hi José, thank you for your question. 
Let me first explain the different categories of work you may have. 
The concept here is that every task you have will come under a particular category. Those categories could be communications or admin, but they could also be sales activity, writing, designing, or marketing. Your categories will depend on the kind of work you do.
Once you have established your categories, you protect time each day (or week) to work on those categories.
For example, I have a category for “projects.” I block Wednesday mornings for project work. This means that when I plan for the week, the majority of my project tasks will be scheduled for Wednesday. 
The important thing is you do not add too many categories. The less, the better. To give you a benchmark, I have eight categories. Mine are:
Writing
Audio/visual
Clients
Projects
Communications
Admin
Planning
Chores
It can be difficult to establish your categories at first, and the temptation will be to add more categories than you need. This is a mistake because very soon, you will have too many categories, which slows down your processing. 
If you’re familiar with COD (and if you are not, you can take the free course—the link is in the show notes), the purpose of Organising is to get everything in the right place as quickly as possible. If you have too many categories, it will slow you down and involve far too many choices. You may experience the paradox of choice, where too much choice paralyses your thinking. 
So, what are your categories? Well, you will likely have communications and admin. We all have to communicate, and email and Teams/Slack are pernicious and never-ending. Having some time protected each day to deal with your communication

This week, it’s COD week. In a special episode, I’ll walk you through the fundamentals of what all solid productivity and time management systems have. 
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Script | 318
Hello, and welcome to episode 318 of the Working With Podcast. A podcast to answer all your questions about productivity, time management, self-development and goal planning. My name is Carl Pullein, and I am your host of this show.
Now, some of you may be wondering what COD means. Well, it’s not a type of fish. COD stands for Collect, Organise, and Do, and these three parts of a productivity system are the critical foundations you need to develop if you want your system to work effortlessly.
COD came about several years ago following a research project I did. In it, I went back to 1960 (not literally) and looked at all the time management and productivity systems I could find to see if there were any common denominators. 
There were multiple systems and approaches, from Hyrum Smith’s Franklin Planner system to Stephen Covey’s First Things First and Jim Rohn’s notebook and planning method. And, of course, I didn’t neglect to look at GTD (Getting Things Done) and the multiple variations that came from that. 
There were four standout features of all these systems. The first was to collect everything into a trusted place. The second was to organise or process what you collected. The third was to plan the day, and finally, there was doing the work. 
When I developed COD, I wanted to give you a simple framework on which to build your own system. A system based on how you prefer to do your work. Many of you will like routine, others perhaps like flexibility. What COD does is give you a three-step process you can customise to work in the way you want to work. 
Let me begin with collecting. 
Nothing will work if you don’t collect whatever comes your way in a trusted place. Here, there are two key parts. Collect everything and put it somewhere you trust you will see later in the day. 
Scribbling tasks and ideas onto PostIt notes can work, but I have observed that they often get stuck on computer monitors, whiteboards, and many other places, which means you don’t trust that you will see them later in the day.
What works best is having a central place for all these tasks, appointments, and ideas. That could be a task manager on your phone and computer or a pocket notebook you carry with you everywhere you go. 
What matters is you use it consistently, and you trust it. This may mean you need to practice to develop the right habits. But this practice is well worth it. 
The second thing about your collecting tool (or UCT, as I call it, Universal Collecting Tool) is that it should be fast. If there are too many buttons to press or you keep a notebook in your bag and you have to retrieve your bag to get your notebook, you will resist and start to believe you will remember whatever you were going to collect in your head. And that will never serve you. It will forget to remind you to add it to your inbox. 
The second part of the process is organising what you collected. Here, you want to choose something that works for you. I recommend using the Time Sector System, but you may find organising things by project works better for you. 
What matters when it comes to organising is that you can quickly organise what you collected that day into their appropriate places. For instance, a task would go into your task manager, an event would go to your calendar, and an idea would go into your notes app. Where you put them will depend on how you have each of these tools set up. 
With your task manager, what mat

Do you feel your digital notes are not giving you what you want? And, is there a right and wrong way to manage all these notes? That’s what we are looking at today. 
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Script | 317
Hello, and welcome to episode 317 of the Working With Podcast. A podcast to answer all your questions about productivity, time management, self-development and goal planning. My name is Carl Pullein, and I am your host of this show.
Over the last few years, there’s been a lot of discussion around how we manage our digital notes. There have been hundreds, if not thousands of new notes apps promising to do wonderful things for us and there have been numerous ways to organise all these notes from Tiago Forte’s PARA and the Second Brain to the Zettelkasten system. 
The question is do any of these apps and systems work? 
I feel qualified to answer this question as I have been down every rabbit hole possible when it comes to digital notes. I’ve tried Michael Hyatt’s Evernote tagging system, Tiago’s PARA and I even developed my own system, GAPRA. But, ultimately do any of these work ? 
And asking that question; do any of these systems give you what you need? Perhaps is the right place to start. What do you want from a notes app? What do you want to see and how? 
Before we get to the answers here, let me hand you over to the Mystery Podcast Voice for this week’s question. 
This week’s question comes from Susan. Susan asks, Hi Carl, I’m having difficulties trying to understand how best to use Evernote. I just do not know how to organise my notes. I have thousands of notes in there going back at least five years and it’s a mess. Do you have any suggestions on how best to clean all these notes up? 
Hi Susan, thank you for your question. 
I don’t think you are alone. The popularity of books like Building A Second Brain and the number of YouTube videos on this subject suggests many people are struggling to know how best to organise their digital notes.
But, I wonder if what we are doing is over-complicating something that should be very simple. 
I’ve recently been reading Walter Isaacson’s brilliant biography of Leonardo Da Vinci and on the chapter about his notebooks Isaacson points out that Leonardo Da Vinci instilled the habit of carrying around a notebook into all is students and apprentices. It was something Leonardo did himself and everything he collected, wrote and sketched was random in order.
We are very fortunate that many of these notebooks survive today and what we get to see is the complete randomness of what he collected. In these notebooks there are designs, sketches, thoughts and to-do lists all on the same page. It was this randomness that led to Leonardo discovering new ways to connect ideas to solve difficult problems and to paint in a way no one else had ever done. 
And, I think, this is where we have gone wrong with our digital notes. It’s the randomness of your notes that will lead you to discover new ways of doing things. It will help you to be more creative and help you develop your ideas. If you try and strictly organise your notes—something a digital notes app will do—you lose those random connections. Everything will be organised by topic, thought or idea. 
That does not mean that you want complete randomness. There will be projects, goals and areas of interest that you will want to keep together. A large project works best when all related notes, emails and thoughts are kept together. After all, they are connected by a common desired outcome. This is where your digital notes will excel—everything together in one

This week, I’m answering a question about the basics of building your very own time management and productivity system. 
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Script | 316
Hello, and welcome to episode 316 of the Working With Podcast. A podcast to answer all your questions about productivity, time management, self-development and goal planning. My name is Carl Pullein, and I am your host of this show.
Do you ever feel there is too much conflicting advice on productivity and time management? There are those who tell you never to look at your email first thing in the morning and others who do (me included). Then there are those who advocate time blocking and many who don’t. And there are the proponents of the Getting Things Done system or, as I discovered recently, people who swear by their Franklin Planners. 
It’s a confusing landscape, yet if you look at almost any way of doing things, there will always be conflicting advice. That’s because humans have different ways of doing things and varied tastes. There are those who say a stick-shift car is better than an automatic; others will give you different advice on how to raise your children. 
So, how do you navigate all the advice on time management and productivity? That’s what we’re looking at this week. 
This week’s question comes from Meg. Meg asks, Hi Carl, I’m a recent convert to your YouTube channel, and I wanted to ask if you have any recommendations for time management systems. There’s a lot of different advice, and I just want something I can use and stick to. 
Hi Meg, thank you for your question. 
I’ve always felt when it comes to time management and, by extension, productivity, the best place to start is with what you want to know and when. 
By this, I mean, what do you want to see on your calendar, and when do you want to see it? You can set up notifications on your calendar to alert you to upcoming events, and you can choose when those notifications appear. For instance, if you work from home, perhaps you may only need a fifteen-minute alert before a meeting. If you work in an office or travel to meet clients, you may prefer to see when your next appointment is thirty minutes or an hour before. 
Getting fundamentals like this right for you would be a great place to begin. 
Next would be how you manage your calendars. You will likely have a work and personal calendar. I know many people also have shared calendars with their families. The question here is how you want to be able to see all these calendars. 
Separating them by keeping your work calendar only on your work devices and your personal calendars on your personal devices can give you a nice clean edge between your work and personal life but can also create conflicts. 
If you were sent on a one-day training course, you may need to leave home a little early to arrive at the training site. If you were also committed to taking your kids to school on that day without seeing them all on the same calendar, it would be easy to double-book yourself. 
Think of it this way: you live one life, not multiple. Yes, you may have different roles in your life—a parent, a brother or sister, a son or daughter and an employee, for instance, but all those roles are just a part of your one life. When thought of that way, would it not make sense to keep that one life on one calendar?
You could separate your roles by creating different calendars within your calendar app. Each role could be allocated a different colour on a single calendar. This way, you would see everything on one calendar and easily manage conflicts, such as attending a training course and

This week’s question is all about how I use the technology I have to be more productive and better manage my time. 
You can subscribe to this podcast on:
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Carl Pullein Learning Centre
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Script | 315
Hello, and welcome to episode 315 of the Working With Podcast. A podcast to answer all your questions about productivity, time management, self-development and goal planning. My name is Carl Pullein, and I am your host of this show.
There’s a lot of technology today that helps us be more productive. Our computers make producing work easy compared to twenty-five years ago. It’s also made producing some kinds of work a lot cheaper. Imagine the cost of studio time if you wanted to record an album in 1999. Today, all you need is a laptop and a microphone, and you are good to go. 
However, with all that wonderful technology, it’s likely we have a lot of devices lying around gathering dust. I have a camera with four or five lenses sitting in a gorgeous canvas camera bag I haven’t used in over five years. Now, all I take with me when we go on a trip is my phone. I’m not a professional photographer; I don’t need all that equipment. 
And don’t get me started on all the apps I find I need to purge every once in a while because I don’t use them anymore. Then, there are all the subscriptions you may be paying for that you are not using. 
As an example, I recently discovered I had a Fantastical subscription. I used to use Fantastical. It was a cool calendar app that allowed me to have all my Todoist tasks and events in one place. Shortly after seeing what that did to my calendar, I stopped that integration (it was horrible. It made it look like I had no time at all for anything but work and meetings). Why was I paying for a service I was not using? I don’t know, but it did cause me to go through all my app subscriptions to see if there were any more. (I found four more services I was paying for I was no longer using).
This week’s question addresses the heart of this technology overwhelm, so let me hand you over to the Mystery Podcast Voice.
This week’s question comes from Mark. Mark asks, hi Carl, I was wondering what digital tools you use to get your work done. You seem to be using a lot of tools, and I thought it must be very confusing to decide what to use.
 Hi Mark, thank you for your question.
I remember hearing an interview with Craig Federighi in which he explained Apple’s thinking on its products. He talked about how sometimes you work on your laptop, and other times, you may find the environment more suitable for an iPad. A good example of this would be when working at your desk, you may prefer the laptop, and if you attended a meeting, the form factor and mobility of an iPad might work better. It certainly did for me when I was teaching.
I would create all my teaching materials from my computer, but when I went to the classroom I took only my iPad. That was all I needed to teach with. 
Today, I no longer teach in classrooms; I work from home. However, I do like to step away from my desk and work somewhere else occasionally, and when I do that, I will only take my iPad with me. It’s great for writing and fits nicely into a small shoulder bag I carry when I go out. 
But let’s look at how I use each individual device, and I will explain why.
My phone is always with me, which means it’s the perfect UCT (Universal Collection Tool). I have my phone set up so I can quickly collect tasks, ideas and articles I would like to read later. 
I use Drafts, an amazing little app that connects with Todoist and Evernote. With Evernote, I have it set up so that if I have a blog post or YouTube video