Nightlife Security Podcast | The Nightlife and Bar Security Resource for Security Professionals, Owners, & Operators

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The Nightlife and Bar Security Industry Resource for Hospitality Security Professionals, Owners, & Operators - with Industry Expert Robert C. Smith & Host Manny Marquez and Guests.

  1. Ep. 029 - Hospitality Security Customer Service

    4月28日

    Ep. 029 - Hospitality Security Customer Service

    In this episode of the Nightlife Security Podcast, host Manny Marquez and Dr. Richard Bistline discuss the critical role of customer service in security operations. They explore how security personnel can enhance guest experiences by shifting from a traditional "command and control" approach to a more welcoming, proactive strategy. The conversation covers hiring diverse teams, training staff, creating a positive workplace vibe, and the importance of communication in preventing conflicts. Key insights include the value of women in security roles, the need for psychological safety, and how a positive staff environment directly impacts guest satisfaction.

    29 分钟
  2. Ep. 028 5 - Simple Steps to Improve Your Report Writing

    2023/06/23

    Ep. 028 5 - Simple Steps to Improve Your Report Writing

    Security report writing is often a challenging task for security team members. In this episode expert Robert C. Smith and host Manny Marquez discuss five simple steps you can take to greatly improve your report writing skills.

    48 分钟
  3. Ep. 027 - Limit Your Personal Liability

    2023/04/27

    Ep. 027 - Limit Your Personal Liability

    As a security guard, you may have asked yourself, “Can I be personally liable if _________(fill in the blank)”? “Can I be sued if ….?” The answer is always “YES.” Learn how to limit your personal liability by listening to this episode of The Nightlife Security Podcast. In this episode, expert Robert C. Smith and host Manny Marquez discuss what liability guards are exposed to and how to limit potential unwanted liability issues. Every security guard needs to listen.

    48 分钟
  4. Ep. 026 - "Last Call' - Best Practices

    2023/02/17

    Ep. 026 - "Last Call' - Best Practices

    The conclusion of a night of revelry is often signaled by the "last call," a critical juncture for both hospitality staff and patrons. While it marks the end of the workday for employees, for customers, it is the last opportunity to indulge in the evening's festivities. However, if not managed correctly, it can also be a time of heightened risk, leading to potential legal issues and liability. In this informative podcast, experts Robert C. Smith and Manny Marquez explore the best practices for ensuring a safe and seamless conclusion to the evening's activities. Their insightful discussion offers valuable advice and strategies for effective communication with customers, managing patron behavior, and promoting responsible consumption. If you have recommendations or insights on this crucial subject, we invite you to share them with us in the comments section below.

    35 分钟
  5. Ep. 025 - Active Shooter In Your Venue? Plan on it Happening!

    2022/11/26

    Ep. 025 - Active Shooter In Your Venue? Plan on it Happening!

    The time to plan and train for an active shooter situation in your venue is now! Listen to NSC's team of Robert C. Smith and Manny Marquez discuss the mass shooting in Colorado Springs Club Q and how venue operators should use this event as one more lesson to train your team today. While it is highly unlikely your venue will ever experience an active or mass shooter situation, why not plan and prepare for it? Your hospitality team and your guests will thank you...and it could save lives one day.

    29 分钟

  6. 2022/09/11

    Ep. 024 - Overcoming Security Hiring Challenges

    Hiring hospitality security guards can be challenging, especially in a post-COVID era. Listen to NSC's team members Richard Bistline, Ph.D., and Manny Marquez discuss how to find, retain, and maintain hospitality security professionals.

    37 分钟
  7. Ep. 023 - Responsible Alcohol Beverage Service | The Cornerstone to a Successful Hospitality Security Program

    2021/03/13

    Ep. 023 - Responsible Alcohol Beverage Service | The Cornerstone to a Successful Hospitality Security Program

    Responsible Alcohol Service is an ongoing effort for many hospitality operators. It requires constant attention, a solid training program, and sound policies and procedures. Listen as Manny interviews Robert Pomplun, Chief Learning Officer & Founder of Serving Alcohol Inc. Serving Alcohol Inc offers comprehensive online training solutions for hospitality operators.

    40 分钟
  8. Ep. 022 - COVID-19 Edition | Enforcing Face Masks and Non-compliant Guests

    2020/07/25

    Ep. 022 - COVID-19 Edition | Enforcing Face Masks and Non-compliant Guests

    Operating a hospitality venue during COVID-19 and mandating patrons wear face masks creates many challenges for operators, especially when some of our guests refuse to abide by the rules. As operators, it is our responsibility to protect our team members and our guests against the spread of COVID-19. Having clear guidelines, policies, and operating procedures in place is a must. Then, we must train up our team members who are charged to enforce those guidelines. This episode covers what you need to know about your rights as an operator and how to safely enforce the wearing of face masks in your venue and avoid unnecessary guest confrontations and, ultimately, unwanted liability.

    35 分钟
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The Nightlife and Bar Security Industry Resource for Hospitality Security Professionals, Owners, & Operators - with Industry Expert Robert C. Smith & Host Manny Marquez and Guests.

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