Fraud Forward

Hailey Windham
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Fraud Forward is a banking-focused podcast bringing together fraud fighters, risk leaders, and financial crime experts to explore how fraud is evolving, and how financial institutions must adapt. Each episode features practical, candid conversations with teams in the trenches, covering strategy, governance, prevention, and recovery. Rather than chasing headlines, Fraud Forward focuses on what’s working, what’s changing, and what fraud leaders need to prepare for as financial crime accelerates. This is where banking comes together to challenge assumptions, pressure-test controls, and move fraud forward.

  1. Advanced Fraud Solutions Leadership with Ted Josephson Pt.1

    23 HR AGO

    Advanced Fraud Solutions Leadership with Ted Josephson Pt.1

    What is up fraud fighters and welcome to Fraud Forward. In this episode we sit down with Ted Josephson, VP of Bank Fraud and Credit Strategy at Synchrony Financial, to talk about what advanced fraud solutions leadership really looks like when fraud prevention moves beyond reacting to threats and becomes part of enterprise strategy. Ted’s path into the fraud space did not start in a fraud department. It started in banking operations working branches, call centers, and digital systems. That kind of experience shapes how leaders approach fraud prevention because they understand how financial institutions actually function day to day. And that perspective matters. Because strong fraud leadership is not just about stopping bad transactions. It is about building resilient teams, aligning fraud prevention with credit strategy leadership, and making strategic fraud decisions that protect both customers and institutions at scale. Throughout the conversation we explore how enterprise fraud teams evolve as institutions grow and why fraud leaders must shift from tactical problem solving to long term strategy. In this episode we discuss • How fraud leaders transition from investigators to strategic decision makers • Why enterprise fraud solutions require strong collaboration across fraud, credit, and risk teams • What changes when organizations scale fraud prevention across millions of accounts • Why the language fraud leaders use internally can shape executive decisions • How modern fraud threats require both advanced technology and human judgment This episode is for you if • You lead banking fraud prevention teams and want to strengthen your fraud leadership strategies • You work in credit risk, compliance, or financial crime teams navigating enterprise fraud decisions • You support credit union fraud prevention programs and want insights from large scale fraud organizations • You are building advanced fraud prevention programs and want to understand how leadership drives fraud prevention innovation Fraud leadership today requires more than tools and alerts. It requires strategy, communication, and the ability to guide teams through uncertainty while fraud threats continue to evolve. If you enjoy the conversation, make sure to subscribe to Fraud Forward on Spotify, Apple Podcasts, YouTube, or wherever you listen. Stay vigilant, stay informed, and keep moving fraud forward.

    43 min
  2. Your Fraud Team Is Leaking the Playbook — and LinkedIn Is the Attack Surface

    25 FEB

    Your Fraud Team Is Leaking the Playbook — and LinkedIn Is the Attack Surface

    Fraudsters aren’t only targeting customers anymore. They’re targeting fraud teams. In this episode of Fraud Forward, Hailey Windham sits down with Jared Gruenberg to explain how fake LinkedIn companies are using Easy Apply and “pre-interview” screening emails to harvest operational intelligence; the exact tools, signals, and investigation workflows that fraud, AML, and compliance teams use to stop bad actors. Jared shares the real-world pattern he found across multiple impersonated companies, including suspicious hiring volume, fake employee profiles, brand-new domains, and fast follow-ups that push candidates to answer detailed technical questions. The goal isn’t just personal data, it’s industry mapping. When attackers collect hundreds of answers from experienced candidates, they can tune their tactics, probe specific vendor controls, and even train themselves to pass recruiter screens. Hailey and Jared also dig into why this works: LinkedIn’s trust factor, the low-friction nature of Easy Apply, and the human reality of burnout, layoffs, and career pressure that makes “two taps on your phone” feel worth it. Topics covered: • How fake LinkedIn companies use Easy Apply as an attack surface • The signals that reveal impersonation and resume-harvesting rings • Why fraud, AML, and compliance resumes are especially valuable • How “technical screening” emails turn into playbook extraction • What attackers can do with aggregated investigator responses • Why burnout and layoffs increase vulnerability, even for experts • Practical steps to protect fraud knowledge and share intelligence safely 🎙 Guest lineup: Jared Gruenberg — Fraud investigator and author of “Your Fraud Team Is Leaking Your Defense Playbook Right Now” Hailey Windham — Host of Fraud Forward & Community Banking Lead, Sardine 👉 Subscribe for more real-world fraud insights from the people closest to the risk.

    39 min
  3. It’s Always Day One: Rethinking Financial Crime in a Converged World w/ Ari Redbord

    18 FEB

    It’s Always Day One: Rethinking Financial Crime in a Converged World w/ Ari Redbord

    “It’s always Day One” sounds like a startup cliché… until you hear it from someone who’s spent his career on the front lines of threat finance. In this episode of Fraud Forward, host Hailey Windham sits down with Ari Redbord (Global Head of Policy & Government Affairs at TRM Labs) to unpack how financial crime prevention is evolving as crypto, traditional finance, and AI-driven scams collide. Ari’s path spans federal prosecution in D.C., the U.S. Treasury, sanctions and terrorism financing, giving him a rare view of where policy, investigations, and technology actually meet. Hailey and Ari get real about what “public–private partnership” should mean in practice (spoiler: not more roundtables), and why real-time disruption networks are the model forward. They break down why “crypto crime” is a misleading label, how blockchain transparency changes investigations, and what TradFi still does better when it comes to governance and mature controls. They also dig into the operational reality teams are wrestling with right now: AI moving faster than regulation, scams scaling with generative tooling, and the risk of falling behind if fraud and compliance don’t learn how to harness new tech without losing human judgment. The core takeaway is simple: the threats are moving faster, across more rails, and complacency is the real risk, so the mindset has to stay Day One. Guest lineup: Ari Redbord: Global Head of Policy & Government Affairs at TRM LabsHailey Windham: Host of Fraud Forward and Community Banking Lead at Sardine

    40 min
  4. KYC Isn’t Broken — We Just Keep Asking It to Do the Wrong Job (with Steve Lenderman)

    11 FEB

    KYC Isn’t Broken — We Just Keep Asking It to Do the Wrong Job (with Steve Lenderman)

    Know your customer (KYC) was never designed to be fraud control, yet fraud programs across the industry treat it like one. In this episode of Fraud Forward, host Hailey Windham sits down with Steve Lenderman, Head of Fraud Prevention at iSolve, for a necessary conversation about what KYC actually does, what it can't do, and why that distinction matters more than ever. Steve and Hailey challenge the assumption that passing KYC means an identity is safe to trust. They explore why every fraud eventually passes KYC, how synthetic identities exploit static verification, and what AI has revealed about the limitations of one-time checks. From the gap between identity existence and identity ownership to the behavioral signals that matter after onboarding, this episode reframes KYC as a starting point, not a solution. The highlights: Why every fraud eventually passes KYCThe gap between identity existence and identity ownershipBehavioral signals that matter after onboardingWhy AI didn't break KYC, rather how it just exposed what was already broken Guest lineup: Steve Lenderman: Head of Fraud Prevention at iSolveHailey Windham: Host of Fraud Forward and Community Banking Lead at Sardine

    43 min
  5. Agentic Commerce: The Fraud Hotbed No One’s Ready For (with Chen Zamir)

    4 FEB

    Agentic Commerce: The Fraud Hotbed No One’s Ready For (with Chen Zamir)

    Agentic commerce sounds futuristic, until it starts hitting your auth flows, your dispute queues, and your monitoring pipelines. In this episode of Fraud Forward, host Hailey Windham sits down with Chen Zamir, Head of Fraud Strategy at Sardine and Founder of Native Risk, to unpack what happens when AI agents don’t just recommend, they act. They browse, click, checkout, retry, and optimize at machine speed, sometimes with no human in the loop. Hailey and Chen break down the two flavors of agentic commerce (API/MCP-based vs. in-browser agents), then get direct about the fraud pressure that follows any new payment-adjacent product. They dig into the first typologies likely to spike, why “secure protocols” won’t solve the real problems, and the OTP timing trap that makes step-up friction feel irrelevant when the customer is asleep, offline, or busy on purpose. They also cover the downstream damage teams aren’t modeling yet: rising abandonment, risk scores inflated by failed challenges, messier proof of intent, and a stack that struggles to separate agentic flows from everything else. The core takeaway is simple: fraud teams need to identify, route, and manage agent-driven transactions as a distinct channel before the ecosystem forces the issue. Guest lineup: Chen Zamir: Head of Fraud Strategy at Sardine, founder of NativeRiskHailey Windham: Host of Fraud Forward and Community Banking Lead at Sardine

    52 min
  6. Fraud Isn’t a Silo…It’s a Systems Problem (with Frank McKenna)

    28 JAN

    Fraud Isn’t a Silo…It’s a Systems Problem (with Frank McKenna)

    Fraud programs often measure what is easiest, not what’s most important. In this episode of Fraud Forward, host Hailey Windham welcomes back Frank McKenna for an honest, wide-ranging conversation about the realities fraud leaders are facing today. Frank and Hailey dig into where fraud hides in plain sight, why so many losses are misclassified as credit risk, and how institutions consistently overreact to trends while underinvesting in the fraud already hitting their balance sheets. They explore the role AI is truly playing in fraud today, where it adds value, where it falls short, and why humans must remain firmly in the loop. From loan fraud and credit washing to insider threats, identity overinvestment, and the long-term impact of bad fraud decisions on customers and employees, this episode challenges comfortable assumptions and legacy thinking. It is a candid discussion about what fraud teams need to stop doing, what they need to do differently, and how fraud is becoming an existential issue for financial institutions. Guest lineup: Frank McKenna: Chief Fraud Strategist, Co-Founder at Point PredictiveHailey Windham: Host of Fraud Forward and Community Banking Lead at Sardine Links: Frank on FraudNo Brakes, No Limits. Our Fraud Predictions For 2026 - Frank on Fraud

    1 hr
  7. Fraud at Machine Speed: What 2025 Taught Us About 2026

    21 JAN

    Fraud at Machine Speed: What 2025 Taught Us About 2026

    Fraud isn’t slowing down, it’s evolving. The Banking on Fraudology podcast is now Fraud Forward, and we’re kicking off the new era with a no-nonsense look at what financial institutions are actually facing on the front lines. In this premiere episode, host Hailey Windham brings together fraud, risk, and BSA leaders from banks and credit unions to separate real signals from industry noise. No hype. No fear-mongering. Just firsthand insight from teams fighting fraud at machine speed. We unpack: What fraud teams saw escalate over the past yearWhich threats are accelerating into 2026Where banks and credit unions remain most exposedHow digital arrest scams, Ghost Tap fraud, and self-adapting AI attacks are changing the gameWhy in-branch controls are making a comeback If you’re responsible for fraud prevention, BSA, risk, or compliance, this episode offers clear, realistic guidance on what to prioritize now, and what needs to change as fraud keeps moving faster. 🎙 Guest lineup: Karen Boyer, SVP, Financial Crimes - M&T Bank Jen Lamont, BSA & Fraud Manager - America’s Credit Union Angela Diaz, Senior Risk Manager, External Fraud Oversight - TD Hailey Windham, Host of Fraud Forward & Community Banking Lead - Sardine 👉 Subscribe for more real-world fraud insights from the people closest to the risk.

    1h 17m
  8. Leveling Up for Impact: My Big News and the Future of Banking on Fraudology

    17/12/2025

    Leveling Up for Impact: My Big News and the Future of Banking on Fraudology

    This is a legacy episode from Banking on Fraudology, originally published on December 17, 2025. In this episode of Fraud Forward (formerly Banking on Fraudology), Hailey Windham reflects on her journey in the industry by sharing big news and zooming out to address the "seismic shift" this change represents for her career and the community. Hailey officially announces she has joined Sardine as their Community Lead for Banking The conversation dives into the industry's evolution, highlighting how shared learning, cross-institution conversations, and an authentic community are shaping the future of fraud prevention.

    10 min
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About

Fraud Forward is a banking-focused podcast bringing together fraud fighters, risk leaders, and financial crime experts to explore how fraud is evolving, and how financial institutions must adapt. Each episode features practical, candid conversations with teams in the trenches, covering strategy, governance, prevention, and recovery. Rather than chasing headlines, Fraud Forward focuses on what’s working, what’s changing, and what fraud leaders need to prepare for as financial crime accelerates. This is where banking comes together to challenge assumptions, pressure-test controls, and move fraud forward.

Information

  • Creator
    Hailey Windham
  • Years Active
    2K
  • Episodes
    92
  • Rating
    Clean
  • Copyright
    © Copyright 2026 Hailey Windham
  • Show Website
    Fraud Forward