62 episodes

The world's first podcast that captures people transforming the finance industry.

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    • Business
    • 5.0 • 1 Rating

The world's first podcast that captures people transforming the finance industry.

    Vietnam’s Digital Transformation Journey – Rethinking Disruption In A Hyper-Connected World

    Vietnam’s Digital Transformation Journey – Rethinking Disruption In A Hyper-Connected World

    Vietnam’s Digital Transformation Journey – Rethinking Disruption In A Hyper-Connected World by RadioFinance

    • 2 hrs 37 min
    Accelerated adoption of digital payments necessitates rethink of card proposition

    Accelerated adoption of digital payments necessitates rethink of card proposition

    Heads of digital banking, cards and lending from leading financial institutions and technology companies in Asia Pacific discussed the evolution of cards as alternative types of digital payments become prevalent in 2022.
    Vipin Agrawal of CIMB Bank Berhad, Calvin Wong of RHB Banking Group, Frans Verdinan of PT. Bank Tabungan Negara (Persero) Tbk, Vishal Gupta of Mastercard, Albert Naranjo of Tonik Digital Bank and William Cheong of Entrust discussed the rapid rise of digital payments and their potential to disrupt card usage. Various initiatives introduced by issuers in navigating this fast-changing digital payments landscape were also considered to re-imagine the positioning of cards.
    Agrawal described the growth of debit cards in Malaysia where the chip and pin security feature is considered an important driver for usage as it facilitates the safety of transactions. Debit card-based transactions have continued to grow in the country to offset the widening market share of various digital payment alternatives. Verdinan added that issuers need to be cognizant of customers’ payment experience and the value-added benefits that can be realised. Naranjo explained that different ways of catering to the needs of customers require effective engagement through product/service enhancements and robust assessment of risks. Gupta highlighted that convenience was a central feature of cards-based payment experience and that incentive and reward schemes such as cashback, loyalty points and frequent flier miles were effective tools in maintaining customer loyalty. Wong underscored the need to exploit the synergies across the digital payment landscape, given that superior customer service was built on understanding customer pain points. Cheong proposed a “hybrid model” where the interplay of digital and physical cards would enable customers to transact in real-time through online or physical stores using contactless mobile or card payments.
    Mobasher Zein Kazmi, head of Research of The Asian Banker, in summary said that cards still have a role to play within the remit of digital payments. Re-imagining its positioning has become an imperative for the digital banking and card business teams across banks and card schemes, working to ensure that customer pain points are being meaningfully addressed. He added that consumer adoption of digital has transformed expectations over the last decade and card issuers will need to keep up pace by leveraging digital innovations to provide a seamless, interactive and intuitive payments experience.
    The following key points were discussed:

    • The shift to digital and growth of e-wallet transactions started well before the pandemic
    • The relevance of card as a payment instrument is predicated on its ability to adapt to and offer new use cases amid the emergence of new payment schemes
    • Effective issuer and customer engagement is essential for improvement in the overall payment experience
    • Embedded card security features provide customers with reassurance on safety of transactions
    • Card retention and usage are key determinants of card portfolio profitability

    • 1 hr 2 min
    Coinhouse's Louvet: "A global crypto bank is impossible"

    Coinhouse's Louvet: "A global crypto bank is impossible"

    Nicolas Louvet, CEO, Coinhouse explores the idea of a crypto bank, discusses the steps the company is taking to apply for a banking license in France and Luxembourg, and argues that while a cryptocurrency bank is feasible, they can never operate on a global level because of state intervention, regulatory requirements, and issues of taxation.

    • 45 min
    Lombard Odier’s Vincent Magnenat: “Future of private banking in Asia is onshore”

    Lombard Odier’s Vincent Magnenat: “Future of private banking in Asia is onshore”

    Vincent Magnenat, CEO for Asia at Lombard Odier shared how as a seven-generation family business, the 225-year old institution continues to drive innovation in the wealth management industry with tailored offerings for global clients and partnerships with local incumbents to deepen its presence in the region.

    • 23 min
    APAC banks can expect a more stable outlook despite persistent significant risks

    APAC banks can expect a more stable outlook despite persistent significant risks

    At the Asia Pacific Banking Industry 2022 Outlook virtual session, chief economists and industry experts discussed key challenges and risks confronting the banking sector in the region. The dialogue covered the state of the global economy and financial systems, impact of the COVID-19 pandemic resurgence, and how banks in APAC will perform in 2022.

    • 1 hr 28 min
    GCEX's Holst wants to replicate Saxo model for crypto brokers

    GCEX's Holst wants to replicate Saxo model for crypto brokers

    Lars Holst, founder and CEO of GCEX, and Dusan Stojanovic, founding partner of TGV, recently discussed with me the business model of the UK based FCA regulated digital brokerage, how it works with institutional and professional clients on crypto assets, and expansion into Europe, Middle East and Asia.

    • 39 min

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