Redefine Hospitality Podcast

Alexander Novicov
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Redefine Hospitality Podcast

Redefine Hospitality Podcast is a weekly podcast about learning new perspectives and rethinking how we do business. In this podcast we interview people who are challenging the status quo and making change happen. Our goal is to push ourselves and rethink how we do business, rethink how we operate, rethink how we market, rethink how we communicate and rethink how we move forward. In this podcast you will listen to interesting stories, case studies, fresh ideas that will help your hotel go beyond. This podcast is hosted by Alexander Novicov, he believes that we can all have a better tomorrow if we focus on the present moment and become better today by learning, reading, listening and pushing the status quo. Alexander creates brand stories, engages in running, speaks at events, lives with his beautiful dog Chanel and is the CEO of a storytelling agency called Way Boutique.

  1. 05/11/2020

    Episode 84: Creating A Community With Nina Taylor

    In this episode I had the pleasure to chat with Nina Taylor, the hospitality director at Layers. Nina shared with us the importance of creating partnerships, how to be community-focused and how she and her team managed to have 100% occupancy rate during a pandemic.

    36 min

  2. 04/11/2020

    Episode 83: A Lighthouse Hotel With Erik Nissen Johansen At Pater Noster

    In this episode I had a very interesting conversation with Erik Nissen about his new lighthouse hotel. Erik shared with us his thoughts on how hoteliers should navigate throughout the pandemic, how hoteliers can find an interesting angle to differentiate and how they can even grow the hotel.

    36 min

  3. 22/10/2020

    Episode 82: Strategies Hoteliers Can Implement Right Now With Sally Beck

    In this episode we visited the Royal Lancaster Hotel in London and had a very interesting conversation with Sally Beck, General Manager at the property. Sally shared with us strategies that she and her team are using to drive revenue to the property. In this episode you will be able to learn new strategies you can implement for your own property, what new measures you need to take to reassure potential guests that your hotel is Covid Safe and much more.

    27 min

  4. 15/10/2020

    Episode 81: How Serviced Apartments Are Adopting With Peter Heule

    In today's episode, we had the pleasure to interview Peter Heule and speak about how serviced apartments are adopting during this period. Peter shared with us strategies hoteliers can use today to attract people to book. He also shared with us how Yays (Concierged Boutique Apartments) are doing and expanding this year.

    36 min

  5. 08/10/2020

    Episode 80: How Hotels Can Build Strength Through Adversity With Nadia Pendleton

    In today's episode, Nadia Pendleton shared with us what are the most common mistakes hoteliers make, how we can improve our customer service and how hoteliers can navigate through today's challenges.

    35 min

  6. 24/09/2020

    Episode 79: How To Create The World's Highest Guest Satisfaction Hotel With Adele Gutman

    In this episode, Adele Gutman shared with us how she and her team managed to create the world's highest guest satisfaction hotel in the world. She shared with us ideas, strategies and things we can do to improve our guest's experience, guest satisfaction and simultaneously increase our bottom line.

    53 min

  7. 18/09/2020

    Episode 78: Five Things People Want To Hear from Hotels Right Now

    In this episode, I shared with you five things that guests expect to hear from a hotel right now. If you want to increase confidence and increase trust, these five things will definitely help you.

    21 min

  8. 10/09/2020

    Episode 77: How Hotels Should Market After The Lockdown

    In this episode I talked about what hoteliers should do right now and how they should market their property. I shared some data about recent research and how consumer behavior is changing.

    29 min
See All (84)

About

Redefine Hospitality Podcast is a weekly podcast about learning new perspectives and rethinking how we do business. In this podcast we interview people who are challenging the status quo and making change happen. Our goal is to push ourselves and rethink how we do business, rethink how we operate, rethink how we market, rethink how we communicate and rethink how we move forward. In this podcast you will listen to interesting stories, case studies, fresh ideas that will help your hotel go beyond. This podcast is hosted by Alexander Novicov, he believes that we can all have a better tomorrow if we focus on the present moment and become better today by learning, reading, listening and pushing the status quo. Alexander creates brand stories, engages in running, speaks at events, lives with his beautiful dog Chanel and is the CEO of a storytelling agency called Way Boutique.

Information

  • Creator
    Alexander Novicov
  • Years Active
    2018 - 2020
  • Episodes
    84
  • Rating
    Explicit
  • Copyright
    © Copyright Alexander Novicov
  • Show Website
    Redefine Hospitality Podcast

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