Buzzsprout

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Chaîne • 6 émissions

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06/11/2023
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08/05/2019

Jimmy McKay // PT Pintcast

Send us Fan Mail On today's episode of Podcasting in Real Life, I get to sit down with Jimmy McKay, host of "PT Pintcast." Want to be featured on a future episode of Podcasting in Real Life? Click here to submit your application. Check out Jimmy's podcast at linktr.ee/PTPintcast and subscribe wherever you listen to podcasts. Looking to start your podcast or upgrade your podcast host? Sign up for free at Buzzsprout.com Subscribe to Buzzsprout Conversations on Apple Podcasts or your favorite podcast app. Do you know somebody we should interview on Buzzzsprout Conversations? Reach out on Twitter.

08/05/2019

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46 min
02/02/2024

Best online courses for podcasters

Send us Fan Mail Today on 5 Minute Mondays, you'll learn why an online course may be the key to your podcast's next breakthrough. Courses we recommend: Gimlet AcademyHow to Start a PodcastAmp'd Up PodcastingPodcast Production Course Fill out this short questionnaire to submit a question or topic for a future episode. Need some help with your podcast? Join the Buzzsprout Podcast Community on Facebook to get the help you need from podcasters just like you. Have a topic or question we should address on a future episode? Text us or email the Buzzsprout Podcaster Success Team at support@buzzsprout.com. Keep podcasting!

02/02/2024

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5 min
30/01/2019

Jeff Perkins // Taking the Over

Send us Fan Mail On today's episode of Podcasting in Real Life, I get to sit down with Jeff Perkins, host of "Taking the Over." Want to be featured on a future episode of Podcasting in Real Life? Click here to submit your application. Looking to start your podcast or upgrade your podcast host? Sign up for free at Buzzsprout.com Subscribe to Buzzsprout Conversations on Apple Podcasts or your favorite podcast app. Do you know somebody we should interview on Buzzzsprout Conversations? Reach out on Twitter.

30/01/2019

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40 min
20/08/2024

Customer Support Scheduling: How to Balance Inbox Coverage & Deep-Work Time

Send us Fan Mail Balancing real-time customer support with deeper, project-based work can feel like an impossible scheduling puzzle, but it doesn’t have to be. In this episode, we break down practical, real-world strategies for optimizing your customer support workflows and scheduling process. We explore how customer support teams can streamline inbox coverage using tools like employee scheduling software and online scheduling tools, allowing team members to self-schedule time for outbox projects and deep work. You’ll hear how Buzzsprout’s support team uses internal calendars and transparent expectations to improve response times, enhance the customer experience, and protect long-term customer success. We also discuss how service scheduling impacts customer satisfaction, team functionality, and retention, and why setting boundaries is a key feature of a thriving support culture. Whether you’re managing a call center, leading a remote team, or just looking to improve your support scheduling process, this episode is full of actionable ideas you can start implementing right away. We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com! To learn more about Buzzsprout visit Buzzsprout.com. Thanks for listening!

20/08/2024

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48 min
03/09/2024

The Importance of Finding Your Community with Sarah Hatter

Send us Fan Mail We’re thrilled to have Sarah Hatter, the brilliant mind behind ElevateCX, on today's episode to discuss the importance of community in customer support and give us a sneak peek into ElevateCX's upcoming events! We discuss all things community, from the importance of finding your people to ways to get connected virtually! Sarah shares why she decided to start ElevateCX over a decade ago, and how it has evolved over the years. Plus, she gives us a glimpse into the upcoming Denver and London ElevateCX events. As a support professional, finding a community, especially when working remotely, is vital to a healthy work life. This episode will give you a jump-start on finding the community that is right for you! To learn more about Sarah, find her on LinkedIn and at ElevateCX.co! Join the ElevateCX Slack Channel to get connected right now! Then get your tickets for the ElevateCX Denver and London events! Books Mentioned: • The Customer Support Handbook • 11 Kinds of Loneliness • CXOXO: Building a Support Team Your Customers Will Love We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com! To learn more about Buzzsprout visit Buzzsprout.com. Thanks for listening!

03/09/2024

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1 h 13 min
17/09/2024

Strategies for Understanding and Implementing Customer Feedback with Chase Clemons

Send us Fan Mail We are diving deep into the tricky topic of customer feedback with special guest, Chase Clemons! Chase is the Head of Customer Support at 37signals and has over 15 years of experience in customer support! In this episode, Chase shares tips on effectively understanding and translating customer feedback and feature requests. You'll discover how 37signals approaches customer-driven product development, the best ways to identify the real needs behind feature requests, and the importance of open, honest communication with customers—even when the answer is “no.” Chase also offers insights into the importance of balancing customer desires with company vision, and the role of support teams in relaying valuable feedback to product teams. Whether you’re leading a small support team or working at the front lines, this episode is packed with actionable advice on improving customer interactions, turning feedback into actionable insights, and building a stronger relationship with your customers! Check out 37signals' products: Basecamp, HEY, and ONCE! Links mentioned in this episode: Rework by Jason Fried and David Heinemeier HanssonJobs To Be Done with Bob MoestaShape Up: Stop Running in Circles and Ship Work that MattersWe want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com! To learn more about Buzzsprout visit Buzzsprout.com. Thanks for listening!

17/09/2024

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51 min
10/12/2024

Cultivating a Healthy Support Team with Suneet Bhatt

Send us Fan Mail In this episode of Happy to Help, we dive into the essentials of building a thriving customer support team that’s both happy and productive! We sit down with special guest Suneet Bhatt, a leadership expert dedicated to helping people and organizations reach their full potential. Suneet shares actionable insights from his “Happy, Proud, Not Yet Satisfied” workshop, offering powerful strategies for preventing burnout, encouraging personal growth, and empowering customer support teams to be their best. Learn why fostering empathy, promoting healthy work-life boundaries, and supporting personal well-being are crucial to long-term success for any support specialist. Whether you’re a manager seeking ways to uplift your team or a customer support professional looking to create sustainable work habits, this episode will provide you with practical tips to build resilience, boost morale, and ensure your team feels truly supported. We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com! To learn more about Buzzsprout visit Buzzsprout.com. Thanks for listening!

10/12/2024

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48 min
31/07/2019

Marilyn Ball // Speaking of Travel

Send us Fan Mail On today's episode of Podcasting in Real Life, I get to sit down with Marilyn Ball, host of "Speaking of Travel." We talk about what it's like recording your podcast in an iHeartMedia professional recording studio and Marilyn's secret to securing 1-year podcast sponsorship deals! If you find yourself dreaming of visiting far off places and love listening to people’s travel stories, make sure to check out “Speaking of Travel” at speakingoftravel.net and subscribe wherever you listen to podcasts. Want to be featured on a future episode of Podcasting in Real Life? Click here to submit your application. Subscribe to Buzzsprout Conversations on Apple Podcasts or your favorite podcast app. Do you know somebody we should interview on Buzzzsprout Conversations? Reach out on Twitter.

31/07/2019

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43 min
01/05/2019

Elmi Dahir // L-ME SPEAKS

Send us Fan Mail On today's episode of Podcasting in Real Life, I get to sit down with Elmi Dahir, host of "L-ME SPEAKS." Want to be featured on a future episode of Podcasting in Real Life? Click here to submit your application. Check out Elmi's podcast at elevenelevenltd.org and subscribe wherever you listen to podcasts. Looking to start your podcast or upgrade your podcast host? Sign up for free at Buzzsprout.com Subscribe to Buzzsprout Conversations on Apple Podcasts or your favorite podcast app. Do you know somebody we should interview on Buzzzsprout Conversations? Reach out on Twitter.

01/05/2019

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44 min
09/07/2021

Evo Terra: Lessons From 17 Years of Podcasting

Send us Fan Mail Evo Terra discusses the changes he's seen in the podcasting industry over the last 17 years, advice for independent podcasters, whether or not your mic makes a difference, and why you should totally go to a podcast conference. Listen to Evo's show, "Podcast Pontifications" Subscribe to Buzzsprout Conversations on Apple Podcasts or your favorite podcast app. Do you know somebody we should interview on Buzzzsprout Conversations? Reach out on Twitter.

09/07/2021

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1 h 7 min

Your one stop shop for all things podcasting! Learn the basics of starting your first podcast, effective marketing strategies, and even how to monetize your podcast as an independent creator.

Site web

Buzzsprout

Meilleures émissions

Jimmy McKay // PT Pintcast

Best online courses for podcasters

Jeff Perkins // Taking the Over

Customer Support Scheduling: How to Balance Inbox Coverage & Deep-Work Time

The Importance of Finding Your Community with Sarah Hatter

Strategies for Understanding and Implementing Customer Feedback with Chase Clemons

Cultivating a Healthy Support Team with Suneet Bhatt

Marilyn Ball // Speaking of Travel

Elmi Dahir // L-ME SPEAKS

Evo Terra: Lessons From 17 Years of Podcasting

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Buzzsprout

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