Navigating the Customer Experience

Yanique Grant, Customer Experience Strategist, Entrepreneur
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Navigating the Customer Experience Podcast

Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!

  1. 244: From Service to Software: Creating a Customer-Centric Knowledge Base with KnowledgeOwl with Marybeth Alexander

    25 SEPT

    244: From Service to Software: Creating a Customer-Centric Knowledge Base with KnowledgeOwl with Marybeth Alexander

    Send us a textMarybeth Alexander has been the Knowledge Goddess and Chief Executive Owl at KnowledgeOwl since she co-founded the company with Pete in 2015. As KnowledgeOwl’s CEO, she's responsible for embodying KnowledgeOwl's mission and values, which include using business as a force for good, cultivating a people-first company, giving excellent service to everyone, and creating awesome knowledge based software. Questions · We always like to give our guests an opportunity to...

    23 min
  2. 243: Building Strong Cultures and Empowering CEOs: Insights from Bob Carrothers

    17 SEPT

    243: Building Strong Cultures and Empowering CEOs: Insights from Bob Carrothers

    Send us a textBob Carrothers has 29 years of experience, he facilitates peer-to-peer boards of CEOs and executives, creating environments conducive to skill enhancement, informed decision-making and superior results. Bob is certified as an Emergenetics advisor and Predictive Index practitioner, equipping him with a profound understanding of human behaviour and cognition. Questions · So, we always like to ask our guests, in your own words, could you share a little bit about you...

    19 min
  3. 242: Mastering Geofencing for Small Business Growth with Ernesto Cullari and Barbara Wardell

    11 SEPT

    242: Mastering Geofencing for Small Business Growth with Ernesto Cullari and Barbara Wardell

    Send us a textBarbara Wardell and Ernesto Cullari run an agency that focuses on geofencing. This embraces a growth hacker mindset that strategically focuses on identifying and amplifying their clients’ strengths while pinpointing weaknesses in the competition, utilizing GPS location data. This approach results in a significant and measurable impact on foot traffic and online engagement, making their efforts truly game changing and successful. Questions · Now, we always like to ask ou...

    26 min
  4. 241: Mastering Sales Through Customer-Centric Mindsets: Insights from Alan Versteeg

    3 SEPT

    241: Mastering Sales Through Customer-Centric Mindsets: Insights from Alan Versteeg

    Send us a textAlan Versteeg, an engineer turned sales management expert, initially approached the sales world with skepticism, but soon turned it into a thriving career by applying the engineering principles of cause and effect to sales and sales management. This success led him to co-founding Growth Matters, where Alan and his team have developed over 2,000 sales managers across 45+ countries and diverse industries. Known for his candid and light-hearted approach, Alan's passion for th...

    20 min
  5. 240: Elevating Customer Experience: Neil Leyland on AI, Machine Learning, and Transforming Contact Centers with Neil Leyland

    27 AUG

    240: Elevating Customer Experience: Neil Leyland on AI, Machine Learning, and Transforming Contact Centers with Neil Leyland

    Send us a textNeil Leyland is a Chief Contact Center Strategist at InterVision, and he is an exceptional PMP and six Sigma black belt certified senior-level program leader and a proven problem-solver. A highly motivated achiever with a career history in sales and operations management for international multi-unit retail operations. Possessing excellent interpersonal, presentation, written and verbal communication skills, which are used to solve problems, consult on technology projects a...

    19 min
  6. 239: Navigating Burnout, Building Resilience, and Fostering Relationships for Success with Dr. Eric Recker

    20 AUG

    239: Navigating Burnout, Building Resilience, and Fostering Relationships for Success with Dr. Eric Recker

    Send us a textDr. Eric Recker is a dentist, husband, father, keynote speaker, Elite Success Coach, author, pilot, mountain climber and recovering triathlete. In his second half of life, he is committed to helping people shorten the distance to becoming their best version and learning to #WINtheNOW. Questions · We'd love for you to share in your own words a little bit about how you got from where you were to where you are today. ·  ...

    22 min
  7. 238: Mastering Software Reliability with Daniel Ruby

    13 AUG

    238: Mastering Software Reliability with Daniel Ruby

    Send us a textDaniel Ruby is a VP of Marketing at Nobl9. Ruby is a dynamic marketing executive with a focus on B2B marketing, and has significant experience building teams and driving successful, data-driven programs for a range of startups and mid-sized organizations. As the Director of Online Marketing for Localytics, Ruby was the first marketing hire and scaled his team to a full-fledged marketing department with domain specialists focused on mobile apps. Ruby also has a b...

    23 min
  8. 237: Empathy and Innovation in Customer Success with Irina Vatafu

    7 AUG

    237: Empathy and Innovation in Customer Success with Irina Vatafu

    Send us a textIrina Vatafu has nearly a decade of experience in customer-facing roles, she is deeply passionate about working with people, and dedicated to ensuring every customer feels valued and respected. Currently serving as the Head of Customer Success at Custify, Irina thrives in roles that require effective communication, problem-solving and empathetic engagement. Her commitment to continuous improvement and staying current with industry trends ensures that her approach remains i...

    14 min
See All (100)

About

Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!

Information

  • Creator
    Yanique Grant, Customer Experience Strategist, Entrepreneur
  • Years Active
    2016 - 2024
  • Episodes
    100
  • Rating
    Clean
  • Copyright
    © 2024 Navigating the Customer Experience
  • Show Website
    Navigating the Customer Experience

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