Sarah Knows Support Workers

SUPPORT WORKER STORE
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Sarah Knows Support Workers with Sarah Heriot is the podcast breaking down the NDIS with real talk, hot tips, and zero fluff. Expect interviews with founders, NDIS business owners, and sector leaders — plus the questions support workers actually want answered. From day-to-day challenges to industry changes, drama, rants, and honest insights, this pod helps support workers and NDIS businesses level up fast.

  1. 3 DAYS AGO

    17 Years in the Disability Sector: Lessons Every Support Worker Needs to Hear | Sarah Heriot

    What do you learn after 17 years in the disability sector? In this episode, Sarah Heriot reflects on her journey through support work — from the early days to the major shifts in advocacy, choice, and independent living we see today. Sarah shares real, lived lessons from working directly with people with disability, watching the sector evolve, and learning what truly creates better outcomes. This is an honest conversation about what’s changed, what’s improved, and what support workers need to hold onto as the sector keeps moving forward. This episode is for NDIS support workers, independent support workers, providers, and anyone working in disability support who wants perspective, clarity, and grounding from someone who’s been there. How support work has changed over the past 17 years Why advocacy and real choice matter more than ever The shift toward personalised support and independent living What listening to the people we support actually looks like Why empowerment leads to stronger outcomes The importance of continuous learning in support work The disability sector will keep evolving — but the heart of good support has always stayed the same. 👇 Subscribe for honest, experience-led conversations about support work, the NDIS, and building a sustainable career in care. In this video, we talk about:

    8 min

  2. 16 DEC

    Thriving in 2026 as a Support Worker | Skills, Tech & Confidence in the NDIS

    Support work is changing — fast. In this episode, Sarah Heriot unpacks what it really means to thrive as a support worker in 2026, not just survive the shifts in the NDIS. We talk about how expectations are evolving, why technology now plays a bigger role than ever, and how support workers can stay relevant, confident, and indispensable — without losing their values or burning out. This episode is for NDIS support workers, independent support workers, and anyone working in disability support who wants clarity, confidence, and practical strategies for the future. What’s changing in support work heading into 2026 Why innovation and tech literacy matter in the NDIS How to understand and back your worth as a support worker Staying clear on your role, boundaries, and values Skills that will keep you employable and in demand Why adaptation (not perfection) is the real key to success Support work isn’t disappearing — it’s evolving.And the workers who thrive are the ones who adapt with intention. 👇 Subscribe for honest conversations about support work, the NDIS, and building a sustainable career in care. In this video, we cover:

    8 min

  3. 14 DEC

    How Support Workers Can Use ChatGPT (Without Losing the Human Touch) | Sarah Heriot

    Can ChatGPT actually help NDIS support workers — or is it something we should be wary of? In this episode, Sarah Heriot shares how she uses ChatGPT in everyday NDIS support work to plan meaningful activities, support goal-focused programs, and write clearer professional notes — without replacing the human side of support. With over 17 years in the disability sector, Sarah explains how AI can reduce mental load for support workers, help expand ideas, and support better outcomes — when used intentionally and ethically. This episode is for NDIS support workers, independent support workers, providers, and anyone curious about AI in care — explained in plain English, no tech jargon, no fear-mongering. How ChatGPT can support planning in NDIS work Why AI is a tool, not a replacement for support workers How to use prompts properly to get useful results Ways AI can assist with professional progress notes Where the boundaries are when using AI in support Why human judgement and connection still come first ChatGPT, Sarah Heriot, NDIS support work, AI in disability care, support worker tools, meaningful programs, progress notes, human-centred support, future of support work 👇 Subscribe for more real conversations about support work, the NDIS, and doing this work well. In this video, you’ll learn:Topics covered:

    13 min

  4. 19 NOV

    This Platform Is Changing Independence for People with Disabilities | The Me Plus More Story

    In today’s episode, I sit down with Tara Shekede, founder of Me Plus More — one of Australia’s leading online platforms supporting people with intellectual disability to build real independence, confidence and life skills. We talk about:• The real reason Me Plus More was created• Why easy read, accessible learning and clear language matter• Digital safety, scams and online risks for people with disability• How support workers can use Me Plus More as a toolbox for skills-building• How NDIS participants, families & providers can access the platform Whether you’re an NDIS provider, support worker, or a family member supporting someone with an intellectual disability — this episode is packed with insights, practical advice and real stories of independence. ⭐ Check out Me Plus More:https://meplusmore.com.au/ 👉 Free 5-day trial👉 No credit card needed👉 Easy Read, videos, gamified learning & workbooks👉 Suitable for NDIS participants, support workers and providers

    42 min

  5. 7 NOV

    From Drama Teacher to Care Trainer: Yvette’s Pivot to Ethical Training

    From Drama Teacher to Care Trainer — meet Yvette “Spaghetti” Salvaris! In this episode, Sarah from the Support Worker Store sits down with Yvette Salvaris, founder of Ethical Training Solutions, to talk about her wild career pivot from teaching drama to transforming the care and training sector. They dive into:💬 How Ethical Training Solutions started (and what “ethical” really means)💡 Why career pivots are booming post-COVID🐶 How volunteering (with therapy dogs!) keeps her grounded👥 Why empathy + real skills matter more than certificates☕ How Yvette’s networking events are creating safe spaces for care professionals🌏 Her plan to expand Ethical Training Solutions nationally If you’re a support worker, educator, or care industry pro thinking about upskilling, pivoting, or growing your network — this chat is your sign. 📌 Timestamps00:00 Meet Yvette “Spaghetti” Salvaris02:41 From Drama to Care Training05:30 Launching Ethical Training Solutions07:37 The Power of Career Pivots10:26 Volunteering & Therapy Dogs12:53 The Truth About Working in Care18:22 How to Make Training Fun (and Not Boring)20:01 Safe Networking for the Care Sector22:48 What’s Next for Ethical Training Solutions ✨ Hit Subscribe for more real convos with changemakers in the care and NDIS space.🎧 Listen to the full podcast: [insert Spotify/Apple link]💻 Find Yvette: https://ethicaltrainingsolutions.com.au💖 Follow Sarah: @SupportWorkerStore #NDIS #CareIndustry #SupportWorkers #CareerPivot #TrainingSolutions #EthicalTraining #Volunteering #PersonalDevelopment #Education #Networking #NDISPodcast #SupportWorkerStore

    45 min

  6. 3 NOV

    From Garage to GOAT: Garth Belic on Building PayCat — Payroll That Actually Works

    From humble garage beginnings to becoming the go-to name in NDIS & aged-care payroll — meet Garth Belic, founder of PayCat 🐱💼 Sarah (aka the Brat) chats with Garth about how PayCat turned the pain of SCHADS payroll into a smooth, automated system that actually makes sense. In this ep, they cover:💥 How PayCat was born in a garage (and built into a 30+-staff powerhouse)💥 The truth about SCHADS — why it’s so messy and how PayCat simplifies it💥 Saving hours (and money) with award-costing + automation💥 The upcoming game-changing API that lets CRMs cost rosters in real time💥 Lessons in balance, health, and building a business that lasts If you’re a small NDIS provider, payroll officer, or support-biz owner who’s ever screamed at an Excel sheet — this one’s your new religion. 👉 Listen now, follow the show, and check out PayCat.com.au for free SCHADS resources + demos. #NDIS #AgedCare #SCHADS #Payroll #PayCat #SupportWorkerStore #BratEnergy

    48 min

  7. 30 OCT

    The All-in-One Care Hub: Matt Cagney on Building ShiftCare’s Legacy

    If you’re tired of juggling apps, emails, and endless admin, this episode’s for you. Sarah sits down with Matt Cagney, CEO of ShiftCare, to unpack how his platform became the one-stop shop for disability and aged care providers across Australia. From client management and rostering to billing, compliance, and communication — ShiftCare’s doing it all (and doing it well). Matt shares his journey from the tech world to the care industry, what it takes to design software that genuinely supports support workers, and how community feedback drives every update. They chat about innovation, automation, and how tech can still have heart in a sector built on people and purpose. Whether you’re running a small NDIS business, managing a large provider, or working 1:1 with participants, this episode gives you a front-row seat to what’s next in care tech.

    59 min

  8. 16 OCT

    💬 “If You’re Going to Be in This Sector — Don’t Be a Dickhead” | Nicole Doherty on Respect, Care & Leadership

    In this episode, I sit down with Nicole Doherty, founder of Empowered Livability, who drops one of the realest lines you’ll ever hear in the NDIS sector: 👉 “If you’re going to be in this sector — don’t be a dickhead.” Nicole has over 25 years of experience in community services and has built Empowered Livability on one core value — treat people like people. We talk about: 🏠 Creating homes that actually feel like home 💬 How emotional intelligence changes everything in care ⚖️ The balance between compliance and compassion 💡 What strong leadership really looks like in the NDIS world Whether you’re a support worker, provider, or just curious about what good care really means — this one’s a must-watch. 🎧 Also available on Spotify + Apple Podcasts under Support Worker Store Podcast #NDIS #SupportWorkers #EmpoweredLivability #NDISLeadership #DisabilitySupport #NDISCommunity #CareWithRespect

    1h 27m
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About

Sarah Knows Support Workers with Sarah Heriot is the podcast breaking down the NDIS with real talk, hot tips, and zero fluff. Expect interviews with founders, NDIS business owners, and sector leaders — plus the questions support workers actually want answered. From day-to-day challenges to industry changes, drama, rants, and honest insights, this pod helps support workers and NDIS businesses level up fast.

Information

  • Creator
    SUPPORT WORKER STORE
  • Years Active
    2024 - 2025
  • Episodes
    79
  • Rating
    Explicit
  • Copyright
    © SUPPORT WORKER STORE
  • Show Website
    Sarah Knows Support Workers