Buzzsprout

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Kanal • 6 Şov

Teknoloji Haberleri

Teknoloji Haberleri

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Güncelleme: 06.11.2023
Teknoloji Haberleri

Teknoloji Haberleri

Her Hafta

11.03.2025

Communicating Effectively with Developers and Tech Support

Text the show! We're diving into the complex dynamics between customer support teams and developers. Buzzsprout Co-Founder, Tom Rossi, joins us to explain how strong communication between these groups significantly impacts product quality and customer experience. In this episode, you’ll learn how strong communication between customer support and product development fosters better teamwork, ensuring support teams stay informed and confident when changes roll out. Discover strategies for improving collaboration, from setting clear expectations and sharing positive feedback to involving support in feature planning and aligning release schedules. We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com! To learn more about Buzzsprout visit Buzzsprout.com. Thanks for listening!

11.03.2025

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1sa 5dk
08.04.2025

How to Build and Maintain an Effective Knowledge Base with Mat Patterson

Text the show! A great knowledge base can make life easier for your customers and your support team—but where do you start? In this episode, we're joined by Mat Patterson from Help Scout to talk about building helpful, well-maintained articles that can actually eliminate repetitive support questions. Whether you’re a support team of one or leading a larger team, this episode is packed with practical advice you can put to work today! Mentioned in this episode: The Supportive Podcast & BlogHelp Scout - Creating a Customer Knowledge BaseHelp Scout - Best Customer Service Software in 2025Support in Real Life: Tech Recommendations Help ScoutCleanshotObsidianGet in touch with Mat: Help Scout NewsletterLinkedInBlueskyWe want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com! To learn more about Buzzsprout visit Buzzsprout.com. Thanks for listening!

08.04.2025

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46 dk.
11.02.2025

5 Easy Ways to Instantly Improve Your Customer Service in 2025

Text the show! Want to take your customer service to the next level in 2025? In this episode of Happy to Help, we’re breaking down five simple yet powerful strategies you can start using today to improve your customer service—no expensive tools or complex workflows required! Tips for leveling up your customer service: 1. Humanize Your Emails – Treat customers like real people, not ticket numbers. A little personalization goes a long way! 2. Shift Your Mindset on Problem-Solving – See customer issues as exciting challenges to tackle, not just tasks to complete. 3. Optimize Your Time Out of the Queue – Use slow periods to sharpen your skills and expand your product knowledge. 4. Empower Customers with Self-Service – Proactively provide resources so customers can solve issues faster on their own. 5. Celebrate Remarkable Service – Recognize great customer interactions to build a culture of support excellence. Whether you’re answering emails, leading a team, or building customer relationships, these five strategies will instantly improve your approach to support—making customers (and your team) happier along the way! We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com! To learn more about Buzzsprout visit Buzzsprout.com. Thanks for listening!

11.02.2025

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41 dk.
9 OCA

Behind The 2025 Playbacks + Buzzsprout Ads Giveaway!

Send us a text This episode is a behind-the-scenes look at Buzzsprout’s most ambitious yearly recap yet! Learn how it was built, why it’s animated, and how it’s designed to help podcasters celebrate their work and share it easily. We dig into favorite stats, surprising listener data, and creative ways podcasters are using playback on social media. Podcast Playback Breakdown We're doing a giveaway for $4,000 in Buzzsprout Ad credits! Find out how to participate: Playback Giveaway Contact Buzzcast Send us a text message Tweet us at @buzzcastpodcast, @albanbrooke, @kfinn, and @JordanPods Thanks for listening and Keep Podcasting!

9 Oca

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17 dk.
03.10.2025

Creating Original Podcast Names For Discovery

Send us a text We debut our podcast name generator and share a simple method for choosing names that pass the say-spell-search test. We explain why renaming won’t hurt your audience and how to avoid name collisions that kill discovery. If you try the podcast name generator, send us your favorites! Contact Buzzcast Send us a text message Tweet us at @buzzcastpodcast, @albanbrooke, @kfinn, and @JordanPods Thanks for listening and Keep Podcasting!

03.10.2025

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15 dk.
28.11.2025

How To Reduce Filler Words And Calm Your Nerves

Send us a text We explore why filler words exist, when they help, and how to replace the noisy ones with breath, pause, and clean sentence endings. We share fast tools to calm nerves, better mic habits, and a pacing strategy that makes you sound confident without rushing. Watch the full Huberman Labs episode: How to Speak Clearly & With Confidence | Matt Abrahams Contact Buzzcast Send us a text message Tweet us at @buzzcastpodcast, @albanbrooke, @kfinn, and @JordanPods Thanks for listening and Keep Podcasting!

28.11.2025

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20 dk.
13.05.2025

Balancing Inbox Coverage and Support Projects with Chase Clemons

Text the show! We’re exploring how to balance inbox work with long-term projects on a support team! Chase Clemons from 37signals returns to share how his team uses six-week cycles to manage support coverage, build new initiatives, and avoid burnout while still delivering exceptional customer service. In this episode, you’ll learn how 37signals structures their support team to thrive in both reactive and proactive work. Discover how they balance daily inbox demands with meaningful project work, the benefits of hiring “managers of one,” and why project days are key to team longevity. Chase also shares how cycles promote clarity, protect focus time, and allow support pros to contribute far beyond the queue We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com! To learn more about Buzzsprout visit Buzzsprout.com. Thanks for listening!

13.05.2025

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58 dk.
01.12.2025

Tips for Nailing Your Next Interview

Send us a text Nervous to start interviewing guests on your podcast? Join Priscilla and me as we share simple and reliable interview strategies that give you the confidence to prepare for, navigate, and execute a great guest interview! If you have questions about preparing for your next interview, email us at support@buzzsprout.com. Have a topic or question we should address on a future episode? Text us or email the Buzzsprout Podcaster Success Team at support@buzzsprout.com. Keep podcasting!

01.12.2025

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12 dk.
05.12.2025

Streamline Your Podcasting Workflow From Start To Finish

Send us a text Whether you’re producing your first episode or your 300th, a smooth, sustainable workflow is the key to a long-lasting podcast. In today’s episode, we’re breaking down the full podcasting process: from capturing ideas and outlining, to recording, editing, and finally publishing! We share the practical habits, tools, and systems that keep Buzzsprout podcasts running week after week. We cover how to avoid bottlenecks, the most common places creators waste time, how to protect your recording schedule, and why templates, quick-capture idea systems, and consistent team habits make all the difference. We’re also discussing recording setups, triple-ender workflows, remote guest tips, calendar discipline, how to streamline episode prep using AI tools, and the biggest workflow mistakes that lead to burnout or podfade. Shoutout to 2025 ARKAST Award winners, Tiger Talk! We hope they inspire more kids to start podcasting! Don't forget to take part in our Buzzcast holiday help desk! Send in something that is a pain point in your podcasting journey and we'll try to find a fix! Contact Buzzcast Send us a text message Tweet us at @buzzcastpodcast, @albanbrooke, @kfinn, and @JordanPods Thanks for listening and Keep Podcasting!

05.12.2025

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1sa 2dk
02.01.2024

Podcast format: co-hosts, style, and episode length

In Episode 02 of How to Start a Podcast, you'll learn how to pick the best format for your show, how long your podcast episodes should be, and the qualities to look for in a co-host. Next Steps: How to Write a Podcast Script [8 Free Script Templates] (Blog)How Long Should a Podcast Episode Be? (Blog)Top 5 Podcast Interview Questions (Video)

02.01.2024

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21 dk.

Your one stop shop for all things podcasting! Learn the basics of starting your first podcast, effective marketing strategies, and even how to monetize your podcast as an independent creator.