b Cause Work Doesn't Have to Suck

Erin Hatzikostas

A podcast for GenX(ish) leaders who are exhausted from the suck and are looking for new, more authentic ways to kick butt. The Because Work Doesn't Have to Suck podcast isn't another boring, stuffy leadership podcast. And it doesn't bring you a gazillion guests who had the guts to "ef" the 9-5, seemingly the only answer to truly being happy in your career. Instead, this podcast is focused on helping you continue to rise in your career, but doing it without compromising everything else - your family, your health, or maybe even who you are. Erin, a former corporate CEO turned Authentic Leadership expert, teams up with her good friend, Nicole, an ivy league grad and professional do-gooder. Nicole lays it all on the line to share her real-time work highs, lows, contemplations, and sometimes barely believable stories. And Erin coaches and cajoles her (really, you) along the way...all in the name of helping you feel less insane, more inspired. Erin also interviews authentic leaders and experts who are focused on giving you the stories, advice, and tips that will have you making small, creative changes that will help you contend with and catapult your career. Grab a drink, put your feet up, and come along for a journey that will involve career advice, unsanitized thoughts, leadership lessons, important guests, and who the hell knows what else. Because work DOESN'T have to suck.

  1. 313:  The Hidden Ways We Survive, Stand Out, and Stay Sane at Work

    30 Jun

    313: The Hidden Ways We Survive, Stand Out, and Stay Sane at Work

    Modern work is getting weird. In this episode, Erin and Nicole talk about career envy, AI "bot sitting," Gen Z's job search chaos, parents overstepping in the hiring process, airport drama, bathroom hideouts, and the deeply human ways people are trying to stand out, stay sane, and survive work right now. They also unpack one of Erin's favorite new questions for killing comparison: "Would I actually want their life?" Because chasing someone else's version of success only works if you're willing to take the whole life that comes with it. In this episode you'll hear: Why career envy gets a lot less powerful when you zoom out How AI slop is changing resumes, hiring, and the way we try to stand out What "bot sitting" says about the strange new reality of work Why parents need to step away from the hiring manager The hilarious and slightly unhinged ways people cope at work This one is part workplace commentary, part group therapy, part "what the hell is happening out there?" And honestly? We need all three.   Anya Roodnitsky Video: https://www.instagram.com/p/DU6VPHhEgGn/ Book Erin to speak Ready to modernize your culture, liberate your leadership, and differentiate your business without sounding like every other company on LinkedIn? Bring Erin Hatzikostas in to show your team how authenticity can become an actual strategic advantage, not just another corporate buzzword. Book Erin to Speak If you'd like quick tangible tips and practical corporate career advice to level up your authentic leadership, download the 10 simple "plays" to stop selling out and start standing out at https://bauthenticinc.mykajabi.com/freebie If you like jammin' with us on the podcast, b sure to join us for more fun and inspiration! Follow Erin on LinkedIn or Instagram Take our simple, fun and insightful "What's your workplace superhero name?" quiz Unleash your Authentic Superpower with Erin's book, You Do You-ish Throw out half the playbook and start competing in a league of your own. Check out Erin's book, The 50% Rule. Work with Us Or just buy some fun, authentic, kick-ars merch here To connect with Erin and/or Nicole, email: hello@bauthenticinc.com DISCLAIMER: This episode is not explicit, though contains mild swearing that may be unsuitable for younger audiences. Tweetable Comments "You cannot compare yourself to somebody else without first asking: would I actually want their life?" "We do make shit up all the time. It's just usually bad shit about us and good shit about other people. You have the right to flip that." "You're creating an entire life you don't have to escape from." "If you want to be heard, stand out, picked, chosen, or done business with, AI slop is going to kill you." Editor's note: This transcript has been lightly edited for clarity, readability, and flow while preserving the core conversation and strongest takeaways. In this episode, Erin Hatzikostas and Nicole Licata unpack the weird, wild, and deeply human ways people are surviving modern work. From career envy and AI "bot sitting" to Gen Z's job search chaos, parents overstepping in hiring, airport drama, bathroom hideouts, and the pressure to stand out in a world full of sameness, this conversation is part workplace commentary, part group therapy, and part "what the hell is happening out there?" Women, Work, and the Underground Network Erin: I have some updates. The first one is related to something you just said. I have to laugh at how freaking amazing working women are at multitasking. This morning, I drove 45 minutes to Southington for an 8:30 coffee meeting with a former client who is now a current client because they're bringing me back again. But before that, I had placed a BJ's Warehouse order at the Southington location because we have a graduation party coming up. So I had the coffee meeting, got gas under $4, picked up a ridiculous amount of party supplies, came home, sweated my ass off putting it all away, and thought, this is how women work. People underestimate not only how efficient we are, but also how connected we are. That reminded me of something else. A few weeks ago, our financial advisors decided to move to another bank for the second time in six years. The first time, we followed them. The second time, we paused. I happen to use the same financial advisor as my woman work crush, Jean LaTour, who is a former chief investment officer for CBS and Aetna. She is a big deal, authentic as hell, and I'm proud to call her a friend. When we both got the news, we immediately started texting. I told her the deal Morgan Stanley offered us to incentivize us to stay, which was different from hers. We were sent to different people. We've had lunch. We've compared notes on how the transition has gone. So story number one is this: do not underestimate women and our ability to get all the things done, whether it's picking up BJ's after a business meeting or quietly sharing information behind the scenes to make sure we get the best deal possible. Nicole: That reminds me of one of our early episodes about the things women don't talk about. One of the big ones was finances. It's a mistake I still make sometimes. When things are changing, it can feel overwhelming. You want to trust what's happening. You get comfortable. But these are businesses. These are deal makers. You're their client, and you're paying them. The more information you have, the better. I applaud you for asking, "Who else is in this with me? Let's have some conversations," instead of blindly going along with a deal that sounded good enough. Erin: Exactly. And I know we have a lot of male listeners, so I'm not saying women are better. But get women into leadership positions because we are doing this at work too. We're multitasking, sharing information, and doing business differently. Sometimes that women's network is working under the covers more than people think. And I mean that in the least weird way possible. The Question That Kills Career Envy Erin: My second thought is something that has been helping me a lot lately. I've been feeling really good about a mindset shift I've made around jealousy, comparison, and chasing things I don't actually want. The speaking business can be ego-driven. I'm not selling widgets. I'm selling myself. So it's easy to get caught up in the idea that more bookings equal more validation. But I don't want to be a speaker who does 40, 60, or 80 gigs a year. I used to think that was mostly because I didn't want to be on the road that much or because it was too much to balance with family. But it's also because I can't give fully to clients if I'm doing that much. I have eight gigs between June and September, and I'm at capacity in terms of my ability to customize, understand each client, and not come in with a cookie-cutter talk. So here's the question that has helped me when I see another speaker's amazing new reel or big event announcement: Would I want their life? And I don't mean, "That probably sucks because they're on the road so much." I mean literally: would I want their whole life? Sometimes I know these people and their backgrounds, and sometimes I don't. But I ask myself, would I want the entire life that comes with that thing I'm jealous of? The answer is almost always no. I want my life. I want time with my husband. I want time with my kids. I want breathing room on a Friday. I don't want to take one thing and give up everything else. You cannot compare yourself to somebody else without first asking, "Would I actually want their life?" Maybe once in a while the answer will be yes. But even with celebrities, ask yourself: would I want their life? You don't get to have the thing you're jealous of and keep everything you already have. You can't say, "I want that event with 3,000 people on a stage in Hawaii," without also taking the number of gigs, sacrifices, relationships, lifestyle, location, and everything else that comes with it. You cannot pick and choose. That has put me in this place of gratitude for the holistic picture of my life. When speaker friends ask, "How's it going?" there is often this undertone of, "How many bookings are you doing?" And I've started answering differently. I say, "I really fucking love my life." Yes, this is the busiest summer I've had speaking. But when you ask how I'm doing, I'm thinking about my daughter having the time of her life in her senior year, my husband and I getting along great, the weather being beautiful, visiting family, and building a life I actually want. Nicole: What you're saying is interesting because you're not saying don't change or don't evolve. You're saying look at the landscape, the tools, the opportunities, and the framework you actually have. Don't look at someone else's life with no context about who they are, how they got there, or what sacrifices they made, and assume you can just import one piece of it. Erin: Yes. And I'm also giving people permission to make shit up. Let's say someone's title comes across your feed and you think, "I always thought I wanted that role." You don't know that person. So you have the right to create a different narrative. We make shit up all the time. It's just usually bad shit about us and good shit about other people. You have the right to flip that. If you're going to tell stories in your head, tell great stories about yourself too. Nicole: As long as the narrative gives you balance and helps you dig into where you are instead of making you feel terrible about yourself, it can create growth. Erin: Exactly. Because when you stop spending so much energy being depressed about where you are, you can actually grow. And this is where the 50% Rule helps too. Once you do things half-normal, half-you, it becomes almost impossible to compare because you're not trying to do it the same way anyway. I've told the universe something different. I've said I want around 25 gigs a year. I want balance. I

    55 min
  2. 312: The 7 Trust Languages Every Leader Should Know with Minda Harts

    16 Jun

    312: The 7 Trust Languages Every Leader Should Know with Minda Harts

    Trust at work isn't built through big promises or polished corporate statements. It's built in the tiny moments. In this episode, Erin sits down with bestselling author, speaker, professor, and filmmaker Minda Harts to talk about her framework for the 7 Trust Languages and why trust is really a communication issue hiding in plain sight.   In this episode, you'll hear: -Why leaders need to stop pretending employees don't see what's happening -How the 7 Trust Languages can help leaders build stronger relationships -How to rebuild trust after a mistake without rushing the repair This episode is for anyone who wants to lead with more honesty, communicate with more humanity, and make work suck a whole lot less. https://www.mindaharts.com/">Minda's Website: https://www.mindaharts.com/ https://www.linkedin.com/in/mindaharts/">Connect with Minda on LinkedIn: https://www.linkedin.com/in/mindaharts/   *]:pointer-events-auto [content-visibility:auto] supports-[content-visibility:auto]:[contain-intrinsic-size:auto_100lvh] R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" dir="auto" data-turn-id= "request-WEB:1413613f-d4e9-447b-a6c6-34b45367f7be-25" data-turn-id-container= "request-WEB:1413613f-d4e9-447b-a6c6-34b45367f7be-25" data-testid= "conversation-turn-2" data-scroll-anchor="false" data-turn= "assistant"> Book Erin to speak Ready to modernize your culture, liberate your leadership, and differentiate your business without sounding like every other company on LinkedIn? Bring Erin Hatzikostas in to show your team how authenticity can become an actual strategic advantage, not just another corporate buzzword. Book Erin to Speak If you'd like quick tangible tips and practical corporate career advice to level up your authentic leadership, download the 10 simple "plays" to stop selling out and start standing out at https://bauthenticinc.mykajabi.com/freebie   If you like jammin' with us on the podcast, b sure to join us for more fun and inspiration!   - Follow Erin on LinkedIn or Instagram    - Take our simple, fun and insightful"What's your workplace superhero name?"quiz - Unleash your Authentic Superpower with Erin's book,"You Do You (ish)"  -Throw out half the playbook and start competing in a league of your own. Check out Erin's book, The 50% Rule.    -Work with Us -Or just buy some fun, authentic, kick-ars merch here To connect with Erin and/or Nicole, email: hello@bauthenticinc.com  DISCLAIMER: This episode is not explicit, though contains mild swearing that may be unsustainable for younger audiences. Tweetable Comments "Don't outsource your humanity." "People are human first and colleagues second." "Trust is a noun and a verb." "We can solve for respect, right? We can solve for trust." Intro Note: This transcript has been edited for clarity, readability, and length while preserving the core conversation and key insights from the episode. In this episode of b Cause Work Doesn't Have to Suck, Erin Hatzikostas talks with Minda Harts about workplace trust, the seven trust languages, leadership communication, rebuilding trust after mistakes, giving better feedback, psychological safety, and why leaders need to stop outsourcing their humanity. Why Trust Is the Real Workplace Issue Erin: I'm fascinated by your background because I'm like, "Oh yeah, she's all about trust. She's a speaker." And then I'm like, "Oh wait, she's a professor. Oh wait, she's a filmmaker. Oh wait, she wrote books." I'm curious about trust. It's not exactly the sexiest topic, but there must have been a moment or story that made you obsessed with it. Minda: The obsession actually started during COVID. I was living in New York City at the time, and I woke up around three o'clock in the morning. I kept hearing this voice saying, "The issue is always trust." I didn't think too much about it in the moment, but I wrote "trust languages" in my notes app. Over time, I kept coming back to it. The more I thought about all the writing I'd done over the years, I realized the real problem I was trying to solve was trust. In the workplace, when certain things happen, there's usually an expectation underneath that isn't being met. That erodes trust. But often, people don't even know they're doing it. So I started to see that it's not just a trust issue. It's also a communication issue. If the other person knew what you needed, could that get trust back on the tracks? In personal relationships, trust is a no-brainer. If I can't trust you, I don't know if this relationship is going to work. But in the workplace, we give people a pass for doing things that aren't trustworthy, and we never have conversations about it. The Seven Trust Languages Erin: I love the idea of trust languages because everybody thinks of love languages. You have seven trust languages. Where does it start? Do you need to understand the other person, or are these seven things everyone needs to do? Minda: My thesis is that we all have a primary, secondary, and tertiary trust language. There may be a time when we're speaking all of them, but if I'm a leader and you report to me, and I want to get the most productivity out of my entire team, not just my go-to people, then in our next one-on-one, I'm going to ask, "What does trust look like to you?" I want to make sure we have the most harmonious working relationship possible. I want to make sure you get the most out of being on this team. So what does trust look like to you? When someone answers that question, they'll usually tell you two or three of their trust languages without even knowing the labels. If I know feedback is important to you, or transparency is important to you, I can make note of that. Then when we're working together, I remember, "Erin values transparency. She values when I'm not being ambiguous. She values feedback that's meaningful and insightful." I tell people it's about the double E's. We're either enhancing trust or eroding trust. Erin: Always up or down. Minda: Exactly. We may not be able to solve everything at work, but we can solve for respect. We can solve for trust. The Question Every Leader Should Ask Erin: That question is so powerful. I used to lead a lot of employees, and I'm thinking, "Crap, if I could've simply said in one meeting, 'Trust is important. What does trust look like for you?'" Minda: I never had a manager ask me that. Not because they didn't want trust with me, but because we're all moving so fast in the workday that we forget there's a human on the other end. The data shows that if we have more trust, we're more productive and less anxious. I don't want to be the reason someone is spiraling through the day and not even know it. Erin: Imagine asking that in an interview when you're trying to attract the best talent. You think people aren't going to flock to that? They're going to be like, "Wow, I've never heard that before." Minda: Yes. And I write about that in the book. If you know acknowledgement is important to you, ask questions in the interview process that help you see whether that environment can provide it. Some people don't naturally say, "Great job. Thank you for delivering that project. I don't know where we'd be without it." That may not be the language they're most comfortable giving. But you may need that to survive and thrive at work. So tell people what's important to you. Advocate for yourself. We're not always going to work for the person who asks, "What does trust look like?" Sometimes you have to take the bull by the horns. Erin: And by sometimes, we mean most of the time. How to Ask for the Trust You Need Erin: Most of our listeners are leaders, but let's be honest, they're also employees. Everybody wants to be a great leader, but they also want to know how to be led better. Can you give an example of how someone might use the trust languages in an interview to understand what kind of manager they'd be working for? Minda: One trust language that is really important right now is sensitivity, which is about empathy and being mindful of our actions, tone, and behaviors. If I were interviewing, I might say, "Many people work together in the workplace, but they experience the workplace differently. If I reported to you and there was a natural disaster where I live, and I couldn't get into the office three or five days a week, how would we handle that?" That question tells me a lot about the manager. If they say, "Absolutely. Were you impacted by the fires? I know that must have been tough," that tells me something. But if they say, "Maybe you should move somewhere else because we need someone in the office five days a week," that tells me something too. You start to see how people humanize you, or whether they're robotic. Sensitivity, Security, and Psychological Safety Minda: Another example is what happens in meetings. We've all been in a situation where someone says a joke that isn't funny to everyone. Does the leader sweep it under the rug and let that person keep saying inappropriate things in team meetings? Or, if I have an issue, can I bring it to you without fear of retribution? A lot of trust is eroded in big team meetings. People speak over each other. People say things that are inappropriate, not necessarily because they woke up deciding to be inappropriate, but because they're used to talking any kind of way. That's where psychological safety comes in, which is connected to the trust language of security. Even if we have a difference of opinion, there should still be enough respect for me to have a good conversation with you. And if someone gives feedback, how do you receive it? Do you say, "I've never heard that before," an

    40 min
  3. 311: The Secret to Tough Conversations (From a C-Suite Whisperer) with Paru Radia

    2 Jun

    311: The Secret to Tough Conversations (From a C-Suite Whisperer) with Paru Radia

    After years of advising CEOs and senior leaders, she's learned that the higher you climb, the more the same human stuff shows up: insecurity, miscommunication, fear of failure, and avoiding the conversations nobody wants to have. In this episode, Erin sits down with the self-proclaimed "C-Suite Whisperer" , Paru Radia, to talk about tough conversations, turning adversity into an advantage, and why standing still might be the riskiest thing you can do. Along the way, Paru shares lessons from her own journey and her no-BS coaching style. Some of the things you'll hear are: -Why Paru actually loves tough conversations (and how to stop dreading them) -How being bullied, underestimated, and treated like an outsider became her superpower -Why "magic happens in momentum" If you've ever felt stuck, overlooked, or unsure of your next move, this episode will challenge how you think about growth, leadership, and success. Check out Paru's Website   https://www.linkedin.com/in/paruradia/">Connect with Paru on LinkedIn   Book Erin to speak Ready to modernize your culture, liberate your leadership, and differentiate your business without sounding like every other company on LinkedIn? Bring Erin Hatzikostas in to show your team how authenticity can become an actual strategic advantage, not just another corporate buzzword. Book Erin to Speak If you'd like quick tangible tips and practical corporate career advice to level up your authentic leadership, download the 10 simple "plays" to stop selling out and start standing out at https://bauthenticinc.mykajabi.com/freebie   If you like jammin' with us on the podcast, b sure to join us for more fun and inspiration!   - Follow Erin on LinkedIn or Instagram    - Take our simple, fun and insightful"What's your workplace superhero name?"quiz - Unleash your Authentic Superpower with Erin's book,"You Do You (ish)"  -Throw out half the playbook and start competing in a league of your own. Check out Erin's book, The 50% Rule.    -Work with Us -Or just buy some fun, authentic, kick-ars merch here To connect with Erin and/or Nicole, email: hello@bauthenticinc.com    DISCLAIMER: This episode is not explicit, though contains mild swearing that may be unsustainable for younger audiences. Tweetable Comments "Don't self-filter and be apologetic about something. It is what it is.  "If you are not confident about the things that you don't like about yourself, you are giving people ammunition to also dislike you. Just own it." "Magic happens in momentum." "The magic won't happen if something is standing still. You need other things to happen for the reaction to happen, which equates to magic." Editor's note: This transcript has been edited for clarity, readability, and length while preserving the core conversation and key teaching moments. In this episode, Erin talks with executive strategist Paru Radia about how to navigate tough conversations at work, communicate with more clarity, own the messy parts of your story, and use momentum to create real career growth. Their conversation covers executive coaching, leadership communication, performance reviews, workplace conflict, career transitions, and the real-life messes behind success. Transcript Why Paru Calls Herself the C-Suite Whisperer Erin: You call yourself the C-Suite Whisperer. If I saw that on a page without knowing you, I might side-eye it. But after meeting you, I thought, "Oh my gosh, she totally is." Where did that come from? Paru: I was talking to a client a few years ago, describing what I do without making it sound too prescriptive. I was explaining how I listen, question, translate, and help executives understand what is really happening. I thought of the show Ghost Whisperer, where someone translates what ghosts are saying to the people who cannot hear them. I realized, "I do what she does, but for executives." So I said, "I'm a C-Suite whisperer." She completely got it. A week later, she told someone she had hired a C-Suite whisperer, then wrote about me on LinkedIn using that phrase. So I thought, "I guess that's what I am." Erin: I love that idea of translating between what someone says and what people actually hear. What gets mistranslated the most when you are working with executives? Paru: Intention. And that applies to everyone. People are often so busy thinking about themselves, what they mean, and what they think other people are hearing that they miss how the message is actually landing. I do not mean that in an arrogant way. No matter how senior you get, it is the same stuff with more at stake. It is the same insecurity, the same miscommunication, the same desire for the business to be successful, the same desire to look good, be liked, be understood, be seen, and be heard. We are all human. The stakes just get higher. How Childhood Shaped Her Ability to Read People Erin: I saw in another interview that when you were asked what time in your life you would change, you mentioned primary school and high school. What were those years like, and how did they shape the bold person you are now? Paru: I want to be careful with that answer. I am really happy in my life now, and I know I would not be where I am today without everything I experienced. But if I could still be where I am today and remove some of the pain from those years, I would. I grew up in a very conservative, traditional Indian household in the seventies and early eighties in racist Britain. We had bricks thrown through our window. We had racial slurs shouted at us. As a child, I had people on the street threaten me because I was Indian. It was scary. Some of that racism translated to school. I was made fun of for being Indian. I was also a chubby kid, so I was made fun of for that too. What happened was that it became safer for me to observe than to participate. It was safer to figure out where the next landmine was or where the next grenade might be thrown. That has worked in my favor now. I observe closely. I have a very keen eye and a very keen ear. I think some of that came from life circumstances that forced me to develop those skills. Erin: That makes so much sense. For people listening who have gone through challenges, trauma, or difficult experiences, how do they start to turn those things into a strength? Paru: First, be kind to yourself. And I do not mean that in a fluffy way. I mean dig deep and own everything about yourself. I am a big advocate of owning all of it. When I work with clients, I am their biggest fan, but I am also very direct. I often say that when you work with me, you will be punched and hugged at the same time. I am not soft. I will tell you things other people are too scared to tell you. I will tell you things you may not want to hear. But I am also there to catch you. I am not doing it to be mean. I am doing it to be real, so we can actually address what is happening. The first step is not self-filtering or apologizing for what is true. If something happened, it happened. If you messed something up, own it. If you do not like something about yourself, name it. Many people start to malfunction when they are not being who they really are. When you try to cover something up or perform as someone else, it creates friction. It is what it is. Own it. If you are not confident about the things you dislike about yourself, you give other people ammunition to dislike those things too. Own them. There are things about me I do not think are fantastic, but I love them anyway. It has taken me a long time to get here. Why Tough Conversations Matter Erin: One thing I wanted to talk to you about is tough conversations at work. The employee who is not performing. The job elimination. The numbers that are not hitting forecast. A lot of smart, capable people want to crawl under their desk when it is time to have those conversations. What advice do you give them? Paru: I love tough conversations. Erin: Why? Paru: Because they are the beginning of something different. Once you have the tough conversation, something is going to change. It might be an action, a perception, or a mindset, but something shifts. I am all for change. I challenge the status quo all the time. I am always looking to be better, do better, and grow. I want that for my clients too. When it comes to tough conversations, language is incredibly important. If I were giving general advice, I would say: get out of your own head and be factual. Avoid making everything about "you," because that can sound aggressive. Keep it business-focused. Ask questions. Do not go straight into the conversation without understanding the other person. Be genuinely curious. I start many difficult conversations by asking for the person's understanding of the topic first. That way, we are on the same page. Then I can share my definition or perspective. That moves me from being opposite them to being next to them. It becomes, "This is how I am looking at it. How are you looking at it?" Then I stay factual. I might say, "The business needs this. The problem we have is this. What do you think we could do about that?" If their answer is not feasible, I might say, "Here is what I am thinking. What are your thoughts on that?" Behavioral issues are different and need more specific examples, but in general, curiosity, clarity, and facts matter. How to Approach a Performance Conversation Erin: Let's use an example. Joe is a project manager. He has moments of brilliance, but he is inconsistent. Sometimes he solves a big problem. Other times, he makes promises he cannot deliver, or his work is not good. How would you coach someone to have that conversation? Paru: There is a lot I would want to understand first. I would want to know what is going through Joe's mind when he performs well, and what is going through his mind when

    38 min
  4. 310: The Former BBC Journalist Who Refuses to Hate Humanity with Melanie Marshall

    19 May

    310: The Former BBC Journalist Who Refuses to Hate Humanity with Melanie Marshall

    This episode is part journalism, part therapy, part "girl WHAT?!" Today's guest, Melanie Marshall, is a former BBC foreign journalist turned filmmaker, speaker, and coach who has reported from some of the most intense places on earth. And somehow… despite seeing humanity at its messiest, she still believes people are mostly good.  Some of the things you'll hear: -The wildly unexpected way radicalized followers of Osama Bin Laden welcomed her into an interview shortly after his death -What actually creates human connection when people disagree on literally everything -Why she repeatedly ignored her boss's instructions, chased stories anyway, and somehow ended up with life-changing moments… and a goat -Stories that prove women across the world are a lot more alike than we think, even in radically different circumstances -The time she got smacked repeatedly with a feather duster by a man, plus the moment she relied on her single greatest survival skill to get herself out of danger Melanie tells stories the way your funniest friend would if your funniest friend also casually wandered through war zones, political unrest, and deeply human moments while carrying BBC equipment. It's equal parts hilarious, eye-opening, uncomfortable, hopeful, and "HOW IS THIS A REAL STORY?" energy. How you can use Human Connection to drive change | Melanie Marshall | TEDx LinkedIn: https://www.linkedin.com/in/melanie-marshall-237a641/   Substack: https://imrama.substack.com/ Website:http://melaniemarshall.com Book Erin to speak Ready to modernize your culture, liberate your leadership, and differentiate your business without sounding like every other company on LinkedIn? Bring Erin Hatzikostas in to show your team how authenticity can become an actual strategic advantage, not just another corporate buzzword. Book Erin to Speak If you'd like quick tangible tips and practical corporate career advice to level up your authentic leadership, download the 10 simple "plays" to stop selling out and start standing out at https://bauthenticinc.mykajabi.com/freebie   If you like jammin' with us on the podcast, b sure to join us for more fun and inspiration!   - Follow Erin on LinkedIn or Instagram    - Take our simple, fun and insightful"What's your workplace superhero name?"quiz - Unleash your Authentic Superpower with Erin's book,"You Do You (ish)"  -Throw out half the playbook and start competing in a league of your own. Check out Erin's book, The 50% Rule.    -Work with Us -Or just buy some fun, authentic, kick-ars merch here To connect with Erin and/or Nicole, email: hello@bauthenticinc.com  DISCLAIMER: This episode is not explicit, though contains mild swearing that may be unsustainable for younger audiences. Tweetable Comments  "She impacted me, she impacted my friend, she impacted all of these people with her goodness and her fiery spirit. She lived." "If you think about the different stages that you get to in your career and  when you reach a new one, you realize, 'oh, they're all people'" "I am grateful that I have let myself be impacted so much by the people I have met because I feel a gift and a responsibility to let what I have learned from them go forward." "I am not the lady in a sheet. I am the boss." "The story wasn't over. It wasn't easy, but it wasn't over. And that's where I get hope."   Note: This transcript has been edited and condensed for clarity, readability, and length.  In this episode of Because Work Doesn't Have to Suck, Erin sits down with former BBC foreign journalist Melanie Marshall to talk about leadership, courage, connection, resilience, and why she still believes humanity is fundamentally good after reporting from some of the world's most dangerous places. From interviewing extremists in Pakistan to reporting in Afghanistan, Iraq, Libya, and the Philippines, Melanie shares unforgettable stories about human connection, optimism, fear, and what really helps people survive difficult moments.          Why Melanie Marshall Still Believes in Humanity     Erin: You've seen some of the worst parts of the world, yet your message is still rooted in hope and optimism. That feels almost impossible right now.     Melanie: I know optimism gets eye rolls these days. But what I've learned traveling the world is this: if you let it, the world will humble you. It'll break your heart. But it also teaches you that people are far more complicated, funny, resilient, and loving than headlines make them seem.     I've spent years in places like Afghanistan, Iraq, and Gaza. Even in places under terrible oppression, people still laugh. They still flirt. They still joke. They still find joy behind closed doors. Human beings don't stop being human just because circumstances become horrific.     That's where my optimism comes from. The story is hard, but it's not over.          Meeting Followers of Osama Bin Laden     Erin: Tell us about the experience you had just after Osama Bin Laden was killed.     Melanie: We went to Pakistan shortly after his death because I wanted audiences to understand something important: Bin Laden wasn't just a man. He represented a movement.     We arranged to meet with radicalized followers of his in Karachi. I was nervous. Deeply nervous. Externally, I looked calm. Internally, I was thinking, "Am I completely insane for doing this?"     As we drove up, I heard children playing. We were meeting at a school.     That immediately lowered my fear level because they had intentionally chosen a setting they knew would make us feel safer. Then we walked in and the welcoming committee was wearing USA baseball caps.     These were people whose ideology I completely rejected, but they were trying to communicate something human: "You're safe here."     That moment changed how I think about connection. Even in situations where people fundamentally disagree, humans still look for ways to create understanding.          "Be As Normal As Possible"     Melanie: One phrase I've used throughout my career is: "Be as normal as possible."     I used it walking into Taliban prisons. I used it in war zones. And honestly, it applies to corporate life too.     If you're about to walk into a terrifying meeting with a VP or ask for a raise, don't pressure yourself to be perfectly poised or fearless. It's not a normal situation.     Just be as normal as possible. A little awkwardness is fine.          The Currency Everyone Wants     Melanie: I met a young woman in Gaza who created art sculptures out of sand because that was the only material available to her.     What she wanted most wasn't pity. She wanted to be seen.     I told her her work reminded me of art I'd seen in California. That mattered to her because it acknowledged she belonged in the same conversation as artists everywhere else in the world.     Erin: I always say everyone has a currency. Usually it's much smaller and simpler than we think.     Melanie: Exactly. Most people just want acknowledgment, respect, or connection.          The Woman Who Changed Her Life     Melanie: One of the people who impacted me most was a woman named Ghada in Mosul, Iraq.     She was funny, independent, ambitious, and full of life. We instantly connected. We joked about men, talked about work, laughed constantly.     She was also exactly the kind of woman extremists hated: outspoken, educated, joyful, politically active.     At one point she escaped Mosul, but she went back because she didn't want to leave her father behind.     ISIS killed her.     What stays with me is that even while living under horrific conditions, she remained hopeful. Loving. Funny. Fully alive.     That changed me forever.          Why Connection Matters More Than Status     Melanie: I've interviewed celebrities, billionaires, world leaders, and people no one has ever heard of.     The people who changed me most were usually the latter.     Connection matters more than status. Once you really sit down with someone, the hierarchy starts disappearing. They're just people.     And I think we forget that constantly.          The Feather Duster Incident     Melanie: I once visited an extremely conservative shrine near the Iranian border where modesty rules were intensely enforced.     I was trying to manage my reporting team while also wearing a chador that kept slipping off my head. Every time even the tiniest strand of hair showed, a man would smack me with a feather duster.     Eventually I was furious. Absolutely furious.     And then a group of women saw what was happening.     They didn't confront the man directly. Instead, they surrounded me, fixed my chador, sat me down, and pulled out snacks.     That moment stuck with me forever.     Women see each other. They protect each other. Sometimes survival looks like forming a circle around someone and handing them food.          Bravery Isn't What People Think     Erin: People constantly describe you as brave.     Melanie: I honestly don't think I'm brave. I think I'm good at functioning during chaos.     There's a difference.     I've run from airstrikes in Ukraine. I've dropped to the ground while bullets flew overhead in Libya. I assure you: I was not standing there heroically.     Most people aren't fearless. They simply have a purpose bigger than their fear.     Families survive war zones because protecting their children matters more than panic. I kept reporting because I believed it mattered to connect people with the truth of what was happening.     Purpose propel

    1hr 15min
  5. 309: How to Handle Tough Conversations Without Losing Your Cool with Gabe Karp

    5 May

    309: How to Handle Tough Conversations Without Losing Your Cool with Gabe Karp

    Life isn't all smooth conversations and easy people. Sometimes it's messy, uncomfortable, and straight-up frustrating. In this episode, Erin sits down with former trial lawyer turned entrepreneur and conflict expert Gabe Karp to talk about how to handle tough situations without spiraling, avoiding, or blowing things up. Because here's the truth: conflict isn't the problem. How you handle it is. Gabe shares practical strategies to help you stay grounded, take control, and walk away without regret… even when the other person is making it hard. Here's what you'll hear:   -  Why there are always "two tokens" in every situation and how to choose wisely -The 5 traps that quietly sabotage your ability to handle conflict -A simple shift that helps you stay calm when things start going sideways -Gabe's least proud leadership moment and the lesson that stuck -The subtle behavior that might be holding others back (and you don't even realize it)   Website: GabeKarp.com www.linkedin.com/in/gabe-karp-1b772a1b ">LinkedIn: www.linkedin.com/in/gabe-karp-1b772a1b   https://youtu.be/ggOQg6uUV2M?si=nKviXwvHJkGgvLGk ">Check out Gabe's TED Talk, How To Thrive With Difficult People:  https://youtu.be/ggOQg6uUV2M?si=nKviXwvHJkGgvLGk If you'd like quick tangible tips and practical corporate career advice to level up your authentic leadership, download the 10 simple "plays" to stop selling out and start standing out at https://bauthenticinc.mykajabi.com/freebie   To connect with Erin and/or Nicole, email: hello@bauthenticinc.com  If you like jammin' with us on the podcast, b sure to join us for more fun and inspiration!  Follow b Cause on Twitter (really it's mostly Nicole)   Follow Erin on LinkedIn or Instagram  Join the b Cause Podcast Facebook Group    Take our simple, fun and insightful"What's your workplace superhero name?"quiz  Unleash your Authentic Superpower with Erin's book,"You Do You (ish)" Check out our blog for more no-BS career advice Work with Us Or just buy some fun, authentic, kick-ars merch here DISCLAIMER: This episode is not explicit, though contains mild swearing that may be unsustainable for younger audiences. Tweetable Comments "Everyone knows what "better" looks like. They just don't know where to start." "When you really screw something up for a client, that is an opportunity to make the relationship stronger and better." "Mistakes are inevitable and a real true test of character is how we react once we recognize we've made a mistake." "You cannot drive growth and innovation without conflict." "What do you get out of being mad?"     Episode Transcript This transcript has been lightly edited for clarity and readability. In this episode, Erin Hatzikostas talks with conflict expert Gabe Karp about how to handle difficult workplace conversations, give feedback without becoming the bully, manage conflict with bosses and clients, and use practical tools like the "two tokens" theory, the "shopping list voice," and the penguin philosophy. Why Conflict Is So Hard at Work Erin: I'm really excited to talk to you today. I think we can never have too many episodes about tough conversations. Conflict is the word you use, and our audience is working in a very Game of Thrones-type environment — corporate America. Erin: You are a conflict expert. Was there a moment when you realized this was the work you wanted to do? Gabe: There was. I spent ten years as a litigator, mostly in commercial litigation and legal malpractice. If you think a normal lawsuit is contentious, suing lawyers for screwing up is that on steroids. Gabe: I learned a lot about anger and how it flows through a room. For all the wrong reasons, I loved it. Gabe: Then I left private practice and joined a startup. We were growing fast, and whenever there were issues — a client problem, an internal mistake, anything — I wanted to jump in and fix it. But everyone around me was uncomfortable with conflict, and I didn't realize that at first. Gabe: I realized we couldn't fix what needed fixing if everyone was tiptoeing around issues. I had to consciously find ways to help people feel comfortable having difficult conversations. Can People Get Better at Conflict? Erin: Do you think people can transform? A lot of people listening may think, "I just naturally run from conflict." Gabe: Absolutely. I think it's nurture, not nature. We all have the same fight-or-flight instinct. But the ability to pause that instinctive response in the moment is something people can learn. Gabe: The thing I've found most effective is helping people find the right entry point into a difficult conversation. One line I use all the time is, "If I were in your position, I'd want someone to tell me this." Gabe: Once people have that one sentence to break the ice, all the things they need to say can come out in a productive, respectful way. Erin: So one of the most important things is the entry point into the conversation. Gabe: Exactly. Most people have a sense of what needs to happen. They just don't know how to begin. When Your Boss Keeps Changing Priorities Erin: Let's take a common scenario. Someone's boss keeps changing priorities. One week it's one thing, the next week it's another. The employee is overwhelmed and hasn't said anything. How should they approach that conversation? Gabe: You want to bring awareness to the boss. It's like holding up a mirror and letting them see what their behavior looks like. Gabe: In the moment, you might say, "It sounds like this is important, but two days ago you told me the thing I'm working on now had the same level of urgency. If I drop this, it remains unfinished. If I move to this new thing and then two days from now we switch again, that becomes difficult for me because I don't know what's actually important." Gabe: You're not attacking them. You're helping them see the pattern. Most people don't want to be perceived as the person who creates fire after fire after fire. Erin: I think one of the most important things you said is to address it in the moment. A lot of people wait for the next one-on-one, and by then they're nervous or the meeting gets delayed. The Two Tokens Theory Erin: Let's talk about customer conflict. How do you handle a situation where you have to tell a client that something you promised isn't going to be delivered? Gabe: There's a concept I love called the choice between two tokens. In every customer service complaint, there are two tokens on the table: the "it's not a big deal" token and the "this is the end of the world" token. Gabe: Whoever picks up the first token forces the other side to pick up the only token that's left. Gabe: If a customer has a serious complaint and you minimize it, they are forced into the "end of the world" position. But if you immediately take accountability and say, "This is unacceptable. We failed you. We're going to fix it," the customer often becomes the one to say, "Okay, it's not that bad." Gabe: In business, there is almost no downside to taking accountability first, even if you don't know all the facts yet. If you later learn the other side was also at fault, you'll have more credibility because your default response was accountability. Gabe: When you really screw something up for a client, that can actually become an opportunity to make the relationship stronger. Mistakes are inevitable. The real test is how you respond once you recognize the mistake. Erin: I love that metaphor. I've never heard it explained that way, but I've seen that strategy work. Why Conflict Drives Growth Erin: You say conflict can drive growth and innovation. Tell us more about that. Gabe: You cannot drive growth and innovation without conflict. It's impossible. Gabe: Companies where everyone is a yes person and no one raises their hand when there's a problem will kill innovation. The same is true for careers. People grow when they receive feedback, learn from mistakes, and get better. Gabe: If someone is repeatedly making a mistake and you know exactly what they're doing wrong, but you withhold that information because you don't want them to feel uncomfortable, you're depriving them of the opportunity to become the best version of themselves. Gabe: People often think avoiding feedback is kind. But sometimes it's actually cruel because you're withholding information they need in order to grow. Gabe: You can say something like, "If I were in your position, I'd want to be told this," or, "I think you're being perceived in a way you don't want to be perceived." Then get specific. Gabe: It's not enough to tell someone what they did wrong. You also need to give them something they can take away and use to improve. Feedback as a Leadership Gift Erin: That reminds me of a boss who once gave me feedback after I ran a town hall. I thought I had crushed it, and he told me I said "I" a lot — "I think," "I want," "my vision." It stuck with me because he was right. Erin: If he hadn't told me, he would have deprived me of becoming a better leader. Gabe: That's huge. Whether or not he was your favorite boss, that was a real service he did for you. Don't Get Mad at Penguins Erin: We have to talk about penguins. Your book is called Don't Get Mad at Penguins. Why? Gabe: Don't get mad at penguins because they can't fly. Gabe: It's a lesson in acceptance. We need to accept people, limitations and all, and stop expecting them to do things they are not capable of doing. Gabe: The hard part is that limitations are often hard to see. A penguin is a bird. It has wings and feathers. Everything about it suggests it should be able to fly. But it can't. Flight is literally beyond its ability. Gabe: People often say, "Of course this person is capable of behaving differently. They're smart. They can analyze other people's behavior."

    55 min
  6. 308: She Stopped Planning Perfect and Everything Changed (Nicole Turns 50!)

    21 Apr

    308: She Stopped Planning Perfect and Everything Changed (Nicole Turns 50!)

    What happens when you actually step away from work… like really step away? In this episode, Nicole shares what it looked like to take a true 19-day vacation with zero email, zero checking in, and zero control. What started as a milestone birthday trip turned into something much bigger: a reset on how she works, leads, and lives. From skinny dipping under a full moon in Mexico to rethinking perfection, boundaries, and identity at work, this conversation gets real about burnout, control, and what it actually takes to create a life that feels good. Not perfect. Just good.   If you'd like quick tangible tips and practical corporate career advice to level up your authentic leadership, download the 10 simple "plays" to stop selling out and start standing out at https://bauthenticinc.mykajabi.com/freebie   To connect with Erin and/or Nicole, email: hello@bauthenticinc.com  If you like jammin' with us on the podcast, b sure to join us for more fun and inspiration!  Follow b Cause on Twitter (really it's mostly Nicole)   Follow Erin on LinkedIn or Instagram  Join the b Cause Podcast Facebook Group    Take our simple, fun and insightful"What's your workplace superhero name?"quiz  Unleash your Authentic Superpower with Erin's book,"You Do You (ish)" Check out our blog for more no-BS career advice Work with Us Or just buy some fun, authentic, kick-ars merch here DISCLAIMER: This episode is not explicit, though contains mild swearing that may be unsustainable for younger audiences. Tweetable Comments "When you focus on perfection, you lose the moment. When you focus on the vibe, you create connection." "I don't want to do whatever time I have left the same way I've done it up to this point." "It wasn't about the birthday. It was about deciding how I wanted to feel and actually planning for that." "I can't make good decisions when my nervous system is out of whack."

    50 min
  7. 307: Micro Motivator: Why No One Is Listening to You at Work And the Simple Fix

    17 Mar

    307: Micro Motivator: Why No One Is Listening to You at Work And the Simple Fix

    In a world of overflowing inboxes, AI-generated emails, and corporate language that all sounds the same, most messages get ignored. Erin explains how changing just one word, adding an unexpected phrase, or using a little personality can break the pattern and actually get people to pay attention. If you want people to listen to you at work, communicate more authentically, and stand out in workplace conversations, sometimes the fix is surprisingly simple. To connect with Erin and/or Nicole, email: hello@bauthenticinc.com      If you like jammin' with us on the podcast, b sure to join us for more fun and inspiration!    Follow b Cause on Twitter (really it's mostly Nicole)   Follow Erin on LinkedIn or Instagram  Join the b Cause Podcast Facebook Group    Take our simple, fun and insightful"What's your workplace superhero name?"quiz  Unleash your Authentic Superpower with Erin's book,"You Do You (ish)" Check out our blog for more no-BS career advice Work with Us Or just buy some fun, authentic, kick-ars merch here DISCLAIMER: This episode is not explicit, though contains mild swearing that may be unsustainable for younger audiences. Tweetable Comments "The same people you're doing business with are the same humans who can't watch an Instagram video if they're not captured in three seconds." "With this overflow of information and AI-generated emails and blah blah blah, the best thing you can do is pattern interrupt." "Just using those fun little flippant sayings you'd use with your best friend over a quarter glass of wine is enough for people to stop, smile, and read what you have to say." "Change one word and you'll change the game."

    7 min
  8. 306: How to Be Civil in a Workplace (and World) That Isn't with Shola Richards

    3 Mar

    306: How to Be Civil in a Workplace (and World) That Isn't with Shola Richards

    A toxic workplace pushed this week's guest to his breaking point. That moment changed everything for him. In this episode, Erin sits down with Shola Richards, CEO of Go Together Global, bestselling author of Civil Unity, host of the Kindness Extremist Podcast, and a speaker who has taken his message from Google and Microsoft to the TODAY Show, CBS Mornings, and even Congress. But this conversation is not about fluffy kindness. After years of bullying, workplace toxicity, and untreated depression, Shola hit rock bottom and attempted to drive his car off an overpass in Los Angeles. The guardrail held. That moment launched his mission to change the world by changing how we treat each other at work. Here's what you will hear: -The difference between a bad day and workplace bullying and why pattern matters -A practical three-step framework for addressing toxic behavior -Why "kill them with kindness" does not always work -What leaders must start doing immediately to make work suck less If you have ever worked with a bully, tolerated bad behavior, or wondered whether kindness is weakness in leadership, this episode will challenge you in the best way. Connect with Shola: Linkedin: Shola Richards Podcast: The Kindness Extremist Podcast If you'd like quick tangible tips and practical corporate career advice to level up your authentic leadership, download the 10 simple "plays" to stop selling out and start standing out at https://bauthenticinc.mykajabi.com/freebie   To connect with Erin and/or Nicole, email: hello@bauthenticinc.com  If you like jammin' with us on the podcast, b sure to join us for more fun and inspiration!  Follow b Cause on Twitter (really it's mostly Nicole)   Follow Erin on LinkedIn or Instagram  Join the b Cause Podcast Facebook Group    Take our simple, fun and insightful"What's your workplace superhero name?"quiz  Unleash your Authentic Superpower with Erin's book,"You Do You (ish)" Check out our blog for more no-BS career advice Work with Us Or just buy some fun, authentic, kick-ars merch here DISCLAIMER: This episode is not explicit, though contains mild swearing that may be unsustainable for younger audiences. Tweetable Comments "I had reached my capacity for accepting unkindness. I was done." "You can't hold someone accountable to a standard that doesn't exist." "The difference is one word: pattern." "Honeybees don't waste a moment of their time trying to convince houseflies that honey tastes better than shit."

    1 hr

About

A podcast for GenX(ish) leaders who are exhausted from the suck and are looking for new, more authentic ways to kick butt. The Because Work Doesn't Have to Suck podcast isn't another boring, stuffy leadership podcast. And it doesn't bring you a gazillion guests who had the guts to "ef" the 9-5, seemingly the only answer to truly being happy in your career. Instead, this podcast is focused on helping you continue to rise in your career, but doing it without compromising everything else - your family, your health, or maybe even who you are. Erin, a former corporate CEO turned Authentic Leadership expert, teams up with her good friend, Nicole, an ivy league grad and professional do-gooder. Nicole lays it all on the line to share her real-time work highs, lows, contemplations, and sometimes barely believable stories. And Erin coaches and cajoles her (really, you) along the way...all in the name of helping you feel less insane, more inspired. Erin also interviews authentic leaders and experts who are focused on giving you the stories, advice, and tips that will have you making small, creative changes that will help you contend with and catapult your career. Grab a drink, put your feet up, and come along for a journey that will involve career advice, unsanitized thoughts, leadership lessons, important guests, and who the hell knows what else. Because work DOESN'T have to suck.