Quality Impact

The Chartered Quality Institute
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Quality Impact is a series from the Chartered Quality Institute (CQI) hosted by Rashad Issa featuring interviews with thought leaders offering insights on the challenges, solutions and the future of their industries.   Learn more about the CQI

  1. 16 DEC

    What’s Really Changing in Quality? Insights from the CQI CEO

    Vince Desmond, CEO of the CQI, explores the most significant shifts redefining quality in 2026 – from where AI is delivering real value to growing resilience expectations, global collaboration, and the seven critical gaps organisations must address. A sharp, forward-looking conversation for quality professionals reflecting on 2025 and preparing for what’s next. Key dates for 2026: World Quality Week takes place in the second week of November. September marks Quality Careers Week, while June brings Quality Live and the International Quality Awards.

    30 min

  2. 11 NOV

    This 2-Minute Trick Will Completely Change How You Think at Work

    This World Quality Week, themed 'Quality: think differently’, we explore how leaders and teams can train their minds to toggle between structure and creativity in seconds. Dr Ken Hudson, inventor of Switch Thinking joins Rashad Issa to reveal a simple but powerful way to change how your brain works at work. Learn how to toggle between structure and creativity in just two minutes using techniques like the box vs ball mode, and discover how this mindset shift can boost innovation, agility, and energy across your team and help you think differently every day.

    26 min

  3. 8 OCT

    Think Differently or Fail: Graham Upton on Rethinking Quality

    In this episode of Quality Impact, host Rashad Issa speaks with Graham Upton, Technology & Innovation Director and Chief Architect at Capgemini Engineering. Drawing on experience from aerospace to pharmaceuticals, Graham shares how quality must evolve to keep pace with Industry 4.0. From embedding quality in R&D to balancing bold innovation with rigorous standards, he discusses AI, agile, and future skills that will shape the profession. Discover why quality professionals need to think differently and act earlier to drive trust, resilience, and innovation across industries.

    21 min

  4. 8 SEPT

    Why Your Brain Sabotages Change and What Quality Leaders Can Do About It

    In this episode of Quality Impact, host Rashad Issa sits down with neuroscience expert Hilary Scarlett and Lean Six Sigma specialist Martin Brenig-Jones to explore how understanding the human brain can transform change management. From building trust and psychological safety to navigating uncertainty and embracing AI, they share practical insights for leaders and quality professionals. Discover how neuroscience-backed strategies and empathy-driven leadership can make improvement initiatives more engaging, effective, and sustainable.

    29 min

  5. 5 AUG

    Liberating Data with AI, Lessons from Oakland CEO Richard Corderoy

    Richard Corderoy, CEO of Oakland, a data and AI consultancy, works with some of the UK’s biggest organisations to turn data into a source of competitive advantage. He shares how companies can move beyond AI buzzwords to build processes that are ethical, efficient, and rooted in governance. This episode is a must-listen for quality professionals navigating digital transformation and looking to align innovation with impact.

    31 min

  6. 8 JUL

    Inside the Quality Lab: How Innovation Is Reshaping the Industry

    In this episode of Quality Impact, host Rashad Issa speaks with Benedikt Sommerhoff, Head of QualityLab at the German Association for Quality (DGQ). Benedikt shares insights into how AI, digital transformation and paradigm shifts are disrupting the quality profession. From navigating change to building future-proof careers, this conversation dives deep into the tools, skills, and mindsets quality professionals need to thrive.

    29 min

  7. 9 JUN

    Is Your Business Complicit? Inside the Modern Slavery Crisis in Global Trade

    What does quality have to do with modern slavery? In this eye-opening episode, Rashad Issa speaks with Steve Gibbons, Director at Ergon Associates and expert in human rights due diligence. Steve unpacks how businesses – often unknowingly – contribute to exploitation across global supply chains. From certification blind spots to the real impact of climate-driven migration, this conversation reveals the risks hiding in plain sight, and the bold moves quality professionals can take to lead meaningful change.

    23 min

  8. 14 MAY

    From Factory Floor to Fork: Can Quality Save the Food Industry?

    Is the food industry doing enough to keep us safe? Or is it just ticking boxes? Caitlin MacArthur, Safety Executive at Sodexo with 26 years of frontline experience, joins the show to expose how outdated habits (Friday Pie) are still shaping food safety culture. From her early days scrubbing tins in 1984 to leading national campaigns, Caitlin shares hard-won insights on risk, regulation, and why quality is more than a paper trail. If you've ever questioned what’s really going on behind the kitchen door—this episode is your backstage pass.

    29 min
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About

Quality Impact is a series from the Chartered Quality Institute (CQI) hosted by Rashad Issa featuring interviews with thought leaders offering insights on the challenges, solutions and the future of their industries.   Learn more about the CQI

Information

  • Creator
    The Chartered Quality Institute
  • Years Active
    2024 - 2025
  • Episodes
    19
  • Rating
    Clean
  • Copyright
    © The Chartered Quality Institute
  • Show Website
    Quality Impact