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06/09/2025

The Three Pillars of Sitecore’s Agentic AI Strategy

In this episode I sit down with Mo Cherif, Vice President of AI Innovation at Sitecore, to explore one of the biggest shifts in business today: the rise of agentic AI. Unlike traditional AI models that focus on narrow tasks, agentic AI brings autonomy, reasoning, and collaboration between specialized agents. It is changing the conversation from automation to transformation. Mo explains how agentic AI is reshaping marketing, customer engagement, and creativity. From hyper-personalized chat-driven discovery to removing repetitive project management tasks, we look at how AI can free marketers to focus on strategy, storytelling, and innovation. He also shares why success depends on three foundations: context, mindset, and governance. We dig into Sitecore’s three pillars of brand-aware AI, co-pilots, and agentic orchestration, and how the company’s AI Innovation Lab, launched with Microsoft, helps brands experiment, co-innovate, and apply these ideas in practice. Mo also reflects on lessons from real projects such as Nestlé’s brand assistant and looks ahead to a future where personal AI agents interact directly with others on our behalf. If you want to understand how agentic AI is moving from hype to real business impact, this episode will give you practical insight into what is already happening and what comes next. ********* Visit the Sponsor of Tech Talks Network: Land your first job in tech in 6 months as a Software QA Engineering Bootcamp with Careerist https://crst.co/OGCLA

06/09/2025

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25 min
06/05/2025

EY Assurance Shares Its Vision for the Future of Work and Technology

How does a firm with over a century of audit history stay ahead in a world shaped by exponential technologies? In this episode of Consulting the Future, we spotlight how EY is reinventing the audit profession from the inside out. Joining the conversation are Marc Jeschonneck, EY's Global Assurance Digital Leader, and Paul Goodhew, EY's Global Assurance Innovation and Emerging Technology Leader. Recorded against the backdrop of rapid change in the assurance industry, this conversation unpacks the strategy behind EY’s $1 billion investment in audit technology. Marc and Paul offer a behind-the-scenes look at how EY is integrating AI, blockchain, and cloud-native tools to transform complex, high-volume audit processes into more streamlined, intelligent systems. Whether it’s using machine learning to surface anomalies or applying blockchain to verify digital asset transactions, the goal is clear: higher audit quality with greater efficiency and trust. But innovation isn’t just a tech play—it’s also about people. The episode explores EY’s focus on user experience, microlearning, and its federated development model that empowers teams to build tools tailored to their specific needs. We also discuss how intuitive design is helping auditors embrace new systems faster, and why fostering a culture of continuous learning is key to keeping pace with technological disruption. Looking ahead, Marc and Paul share how quantum computing, AI agents, and smart contracts could influence the next chapter of the profession. This episode offers valuable insights for anyone involved in risk, compliance, digital transformation, or professional services, providing a clear view of how large consultancies are adapting to—and shaping—the future. Are traditional audit models compatible with tomorrow’s technology landscape? Tune in to find out, and join the conversation on what’s next for assurance in the digital age.

06/05/2025

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50 min
17/05/2025

Gartner on the Future of Endpoint Security and the Strategic Role of the OS Layer

What does enterprise security really look like in 2025, especially as AI, cloud-first architecture, and hybrid work models converge to reshape the perimeter? In this episode of Consulting the Future, recorded live at IGEL Now & Next 2025 in Miami, I am joined by Marissa Schmidt, Senior Director Analyst at Gartner, for a grounded conversation that cuts through the noise. Marissa brings deep insight into the evolving role of endpoint security in today’s distributed enterprise. With responsibilities spanning cloud networking, application security, and generative AI, she offers a rare vantage point into how these threads are coming together and where businesses need to refocus. Together, they explore the growing complexity of multi-cloud environments, the operational challenges of managing dozens of disconnected security tools, and why visibility, segmentation, and zero trust architecture are no longer optional. Marissa explains how the operating system layer is quickly becoming a strategic linchpin in endpoint resilience and why preventive security needs to move closer to the edge. The discussion also covers how AI is being used not just for threat detection, but for integrating disparate security signals and automating next-step actions in complex environments. Marissa shares what Gartner is seeing in the field, from the practical challenges of implementation to the cultural shifts required to adopt scalable security strategies. Beyond the technology, we hear about her keynote reflections, the importance of authenticity and adaptability in leadership, and how research-backed guidance can empower IT decision-makers to move from theory to execution. For business and technology leaders navigating cloud transformation, endpoint strategy, or zero trust implementation, this episode offers clear, research-informed direction. Are your endpoint and cloud strategies designed for the future or still solving yesterday’s problems?

17/05/2025

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17 min
29/04/2025

Lessons from the PwC Trends in Digital Operations Survey

In today’s episode of Consulting the Future, we welcome Carla DeSantis, Partner in Operations Transformation at PwC, for a timely and thought-provoking conversation. Carla unpacks the key findings from PwC’s latest Trends in Digital Operations Survey, offering a rare, inside-out view of why so many companies are still struggling to achieve returns on their technology investments in supply chain and operations. Among the findings, one statistic looms large: 69% of companies report they are not seeing the expected benefits from their tech investments. Carla explores the underlying reasons, including the complexity of integrating new solutions with legacy systems, persistent data quality challenges, and a narrow focus on isolated pain points instead of holistic transformation strategies. She urges leaders to rethink how they approach operational change, emphasizing the need for systemic, end-to-end thinking that moves beyond siloed initiatives. A particularly fascinating part of our discussion centers around AI integration. While nearly all respondents to the survey are experimenting with generative AI, only 20% report widespread operational use. Carla shares what differentiates successful AI adoption efforts: clear, specific use cases that augment human capabilities rather than seeking to replace them. She addresses common misconceptions about AI, particularly the dangerous notion of AI as a silver bullet or a tool for workforce reduction, and highlights the risks that come with misaligned expectations. Carla also stresses the human element behind digital transformation. She advocates for reimagining workforce training as an ongoing journey of continuous learning rather than a one-off event. By involving detractors early and balancing encouragement with accountability, leaders can build a workforce that embraces, rather than resists, new technologies. Finally, Carla looks ahead, discussing how sustainability and evolving regulatory frameworks are becoming increasingly pivotal in shaping operations strategies. She invites listeners to explore PwC’s Digital Operations Report, which provides industry-specific insights and actionable recommendations for companies navigating today's digital complexities. How is your organization approaching digital operations transformation? Are you creating real, sustainable change or chasing short-term fixes? Tune in to gain deeper insights from Carla DeSantis and explore new ways to align technology, people, and strategy for lasting impact.

29/04/2025

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28 min
23/06/2025

Fixing Legacy Data: How Quesma Reinvents Database Migrations and Insights

On this episode of IT Infrastructure as a Conversation, I explore a fresh approach to one of the oldest headaches in enterprise IT: migrating legacy databases without breaking everything. My guest is Jacek Migdał, co-founder and CEO of Quesma, a startup tackling the messy reality of old data stacks, rigid licensing, and costly, high-risk migration projects. Jacek shares how Quesma’s database gateway acts as a smart proxy, allowing companies to switch data stacks gradually, test changes safely, and avoid the dreaded “big bang” migration that so often fails. We unpack how Quesma blends pragmatic engineering with AI-driven automation, from SQL extensions that enrich data inside the database to “smart charts” that generate meaningful visualizations without complex BI tools. Jacek also explains why even modern industries like telecom and travel still wrestle with legacy systems and how a flexible, proxy-based approach keeps critical operations online while modernising behind the scenes. If your team is wrestling with outdated data infrastructure but cannot afford downtime, you will want to hear how Quesma turns risky transitions into manageable, incremental improvements. This is a candid look at the reality behind today’s data stack promises and a reminder that when it comes to enterprise infrastructure, practical steps often beat grand plans.

23/06/2025

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23 min
04/09/2025

Building a Support Ecosystem That Drives Startup Growth

What if you could accelerate your startup’s growth with the combined power of AI, targeted mentorship, and a connected community? In this episode of Startup Builders and Backers, I speak with serial entrepreneur, investor, and technologist Paul Pluschkell, the founder of StartupOS, to unpack how their Launchpad platform is reshaping the way early-stage companies find their footing and scale. Paul shares lessons from his own entrepreneurial journey and explains how StartupOS helps founders refine their pitch decks, reach product-market fit, and assemble strong teams. We discuss how AI-powered tools can streamline investor readiness, surface strategic insights, and guide decision-making in ways that were previously out of reach for most startups. The conversation also explores the importance of surrounding founders with the right ecosystem — one that blends mentorship, investor access, and collaborative networks — and how accelerators, enterprises, and even universities can plug into the StartupOS model. Paul offers his view on where the venture space is heading over the next year and what that means for early-stage founders looking to break through. If you are building a startup and seeking practical, tech-driven ways to accelerate growth, this episode provides a blueprint for leveraging AI and community to drive success. ********* Visit the Sponsor of Tech Talks Network: Land your first job in tech in 6 months as a Software QA Engineering Bootcamp with Careerist https://crst.co/OGCLA

04/09/2025

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30 min
10/11/2025

The Future of Endpoint Security: Insights from IGEL’s Darren Fields

What does it take to lead one of the fastest growing regions in enterprise security while spending your year hopping between Sydney, Tokyo, Singapore, and London? At IGEL’s Now & Next event in Frankfurt, I caught up with Darren Fields, Senior Vice President for UK and Asia Pacific, to find out. From rebuilding the partner ecosystem across continents to forging new alliances with industry giants like Lenovo, Palo Alto Networks, and CrowdStrike, Darren has been at the center of IGEL’s global expansion. He shared how regional differences shape technology adoption, why prevention first security is resonating with customers everywhere, and how business continuity has shifted from being a safety net to a core design principle for modern IT. In our conversation, Darren explained how the endpoint has become the new control point for everything from zero trust to AI driven automation, and why so many organizations are rethinking old assumptions about bring your own strategies. He also opened up about the mindset shift he’s witnessing among IT leaders, one that moves from reacting to threats toward proactively preventing them. We also discussed how cultural differences influence the pace of digital transformation, with regions like Japan preferring careful evaluation, while Australia and New Zealand have embraced rapid innovation. Darren’s global perspective highlighted how security maturity looks different around the world, yet the ultimate goal remains the same: empowering organizations to build trust, resilience, and operational continuity. As we approach another year defined by AI, cybersecurity, and digital resilience, Darren’s reflections offer a rare window into how global teams are turning complexity into simplicity and scaling trust in every region. What does a truly prevention first future look like, and how can enterprises across the world prepare for it? Useful Links Connect with Darren Fields, on LinkedInLearn more about IGELFollow on LinkedIn, Twitter and YouTube Tech Talks Network is Sponsored by NordLayer: Get the exclusive Black Friday offer: 28% off NordLayer yearly plans with the coupon code: techdaily-28. Valid until December 10th, 2025. Try it risk-free with a 14-day money-back guarantee.

10/11/2025

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20 min
05/05/2025

From Insight to Impact at Qualtrics X4: The $860B AI Opportunity

Recorded live at the X4 Summit in Salt Lake City, this episode features a compelling conversation with Isabelle Zdatny, Head of Thought Leadership at the Qualtrics XM Institute. With a deep background in experience management and a passion for helping organizations translate strategy into results, Isabelle shares new insights from recent research in partnership with McKinsey, revealing how AI could unlock as much as $860 billion in customer experience (CX) impact—possibly more. We unpack why just 12 percent of organizations have a company-wide AI strategy and explore the very real gap between potential and implementation. Isabelle describes the common trap of "pilot purgatory," where teams experiment with AI in isolated silos but fail to scale efforts across the business. Her message is clear: companies must shift from scattered tests to strategic, outcome-driven action. Throughout the conversation, we explore how AI can drive measurable business improvements in three key areas: workforce productivity, revenue generation, and operational efficiency. Isabelle also introduces the concept of Agentic AI, a new phase of automation where AI takes on full workflows instead of just assisting humans. She offers real-world examples of companies like Fiserv that are already applying AI to reduce churn, personalize experiences, and generate new revenue streams. From debunking myths about needing perfect data to outlining how AI success depends on leadership support, governance, and imagination, this episode provides both strategic direction and practical takeaways. As regulatory pressure grows and competition accelerates, organizations that move decisively will gain the most ground. What will it take to stop running pilots and start delivering impact? Tune in to find out.

05/05/2025

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22 min
07/06/2025

Zscaler on Building Cyber Resilience from the Ground Up

When I spoke with Mark Lluic, CEO in Residence at Zscaler, on the Business of Cybersecurity podcast, we didn't spend time rehashing the basics. We looked at how leadership thinking must evolve. If your security posture is still built for light rain, what happens when a hurricane hits? Mark has spent years helping organizations rethink security from the ground up. Instead of chasing alerts or layering new tools onto outdated systems, he advocates for a proactive, systems-first approach. One that prioritizes architecture and continuity over quick fixes. Zero Trust Isn't Just for Remote Work Zero Trust started as a security fix for remote access, but that's just one piece of the puzzle. Mark made a sharp observation: many companies still trust users more when they're sitting in the office. That's a dangerous assumption. Modern Zero Trust means treating all traffic with the same level of scrutiny, regardless of its origin. Every access request should be evaluated based on its context: who is making the request, what device they're using, what they're trying to do, and whether that behavior fits a known pattern. The Problem with the Patch-and-Pray Model Security teams often react to new threats by throwing more tools into the mix. Over time, this patchwork creates more problems than it solves. Complexity grows, visibility shrinks, and attackers exploit the gaps. Mark pointed to research showing that many teams are overwhelmed by the tools they already have in place. Others are held back by outdated systems or a lack of staff with the right skills. That creates a situation where attackers need to succeed once, while defenders must stop everything every time. A Better Way Forward: Resilient by Design So, what does a stronger strategy look like? Mark recommends starting with architecture. Build systems that expect disruption. Apply continuous risk assessment. Incorporate business continuity from the start rather than as an afterthought. And don't limit Zero Trust to a single use case. Make it your foundation. For leaders looking to take action, Mark laid out some clear first steps: Start by reviewing where Trust is currently assumed. Challenge those defaults. Apply the same standards inside your network as you do for external traffic. Think about context every time you evaluate access. Ensure that your legacy systems are also included in this effort. But remember, you don't need to replace everything overnight. Resilience is about ensuring your organization remains standing, regardless of what challenges it faces. That means planning, testing your response, and building security into your infrastructure not bolting it on later. Listen to the full episode to hear why this shift is a leadership decision that defines how your organization faces tomorrow's threats.

07/06/2025

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26 min
16/04/2025

SAP Discusses the Intersection of Sustainability, Compliance, and Innovation

In this episode of Business Technology Perspectives, I’m joined by Sandeep Bhattarai, Utilities Value Advisor at SAP UKI, to unpack the growing challenges facing the sector, and whether digital transformation can offer a sustainable way forward. Recorded remotely but rooted in shared local ties—we discovered we’re both based in the West Midlands—this discussion covers the real pressures weighing on the water industry right now. From cost increases and regulatory demands to a public that’s watching more closely than ever, the sector is under intense scrutiny. SAP’s recent research paints a stark picture: 94 percent of industry leaders believe that investment will need to increase significantly in the years ahead to meet growing demand. Sandeep shares what’s driving these pressures and highlights how gaps in digital infrastructure are making it harder to meet expectations. Together, we explore how technologies such as real-time data analytics, AI, automation, and IoT could help modernize aging water networks, enhance operational visibility, and improve regulatory compliance. With AMP 8 set to reshape the industry from 2025 to 2030, we also ask whether digital transformation is a genuine route to progress—or whether deeper structural changes must come first. Is the sector ready to embrace the investment needed to futureproof its operations? And can lessons from global utilities help drive smarter strategies in the UK? Tune in to find out—and let me know: Do you believe technology is the path forward, or just one piece of a much larger puzzle?

16/04/2025

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27 min

The Tech Talks Network is a curated ecosystem of podcasts designed to inform, challenge, and inspire business and technology leaders navigating digital transformation. With a growing portfolio of specialized shows, the network brings together diverse voices from across the enterprise technology space—offering nuanced perspectives on the trends shaping our digital future. Whether you're exploring AI integration, cybersecurity strategy, IT infrastructure, or startup innovation, the Tech Talks Network connects you to the insights that matter, from the people making it happen.