Buzzsprout

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8月11日

Podcasting As Proactive Customer Support

Send us Fan Mail What if your support team could answer customers’ questions before they ever submitted a ticket? In this episode, we’re joined by Cara Pacetti, host of Podcasting Q&A and a member of Buzzsprout’s Podcaster Success team, along with Happy to Help producer and longtime podcaster Jordan Blair. Together, we explore how businesses can use podcasting as a proactive customer support strategy for educating customers, answering recurring questions, and building trust at scale. We look at how Buzzsprout transformed Podcasting Q&A from a marketing initiative into a customer education resource, why support inboxes are full of potential episode ideas, and how a branded podcast can give customers more than step-by-step instructions. It can also teach the strategies behind a product, service, or feature. We also discuss the unique ability of podcasting to create authentic relationships and brand loyalty. When customers regularly hear the voices of the people behind a company, support begins to feel more personal, familiar, and approachable. Over time, listeners can even become super fans who help educate and encourage other customers. In this episode, we cover: How podcasting creates proactive and scalable customer supportTurning frequently asked questions into evergreen contentUsing educational content to prevent customer frustrationBuilding customer trust and brand loyalty through audioAdding support elements to an existing branded podcastGiving support professionals creative opportunities beyond the inboxChoosing topics, hosts, equipment, and production rolesUsing AI to identify recurring questions and brainstorm episodesStarting a podcast without overthinking the technologyWhy even a limited 10-episode series can become a valuable customer resourceResources mentioned: Listen to Podcasting Q&AFollow BuzzcastListen to Buzzsprout’s How to Start a Podcast seriesLearn more about Buzzsprout Fan MailIf this episode inspires your support team to experiment with podcasting, send us Fan Mail and tell us about it! We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com! To learn more about Buzzsprout visit Buzzsprout.com. Thanks for listening!
第 1 季第 4 集

Podcast software: best recording and editing software

In Episode 04 of How to Start a Podcast, we cover the best recording and editing software for new podcasters. Next Steps: How to Record a Podcast on Zoom [Best Settings for 2022] (Blog)Best Podcast Recording & Editing Software (Video)Top 3 Transcription Services for Podcasters (Video) Remote Recording Software: ZoomRiversideSquadcast Editing Software: GarageBandAudacityHindenburg Journalist ProDescript Other Software: Otter.aiMagic MasteringAudio Hijack
第 1 季第 2 集

Podcast format: co-hosts, style, and episode length

In Episode 02 of How to Start a Podcast, you'll learn how to pick the best format for your show, how long your podcast episodes should be, and the qualities to look for in a co-host. Next Steps: How to Write a Podcast Script [8 Free Script Templates] (Blog)How Long Should a Podcast Episode Be? (Blog)Top 5 Podcast Interview Questions (Video)
第 1 季第 3 集

Podcast equipment: best mics, mixers, and more

In Episode 03 of How to Start a Podcast, you'll learn how to choose a good microphone and which accessories we recommend for 1-person, 2-person, and 4-person podcast setups. Next Steps: How to Record a Podcast on Zoom [Best Settings for 2022] (Blog)Long Distance Podcast Recording on a Budget with Zoom (Video)Samson Q2U Review: Best Mic for New Podcasters (Video)Can a Samson Q2U sound like a Shure SM7B? MIC BATTLE! (Video)Blue Yeti Review: Is it a good choice for podcasters? (Video) Gear We Recommend: Samson Q2U (Microphone)Rode PodMic (Microphone)Samson SM7B (Microphone)Rode PSA1 (Boom Arm)Focusrite Scarlett 2i2 (Audio Interface)Rodecaster Pro (Audio Mixer)
2019/05/08

Jimmy McKay // PT Pintcast

Send us Fan Mail On today's episode of Podcasting in Real Life, I get to sit down with Jimmy McKay, host of "PT Pintcast." Want to be featured on a future episode of Podcasting in Real Life? Click here to submit your application. Check out Jimmy's podcast at linktr.ee/PTPintcast and subscribe wherever you listen to podcasts. Looking to start your podcast or upgrade your podcast host? Sign up for free at Buzzsprout.com Subscribe to Buzzsprout Conversations on Apple Podcasts or your favorite podcast app. Do you know somebody we should interview on Buzzzsprout Conversations? Reach out on Twitter.
2021/09/24

Going Viral on TikTok + Buzzcast's First Game Show

Send us Fan Mail In this episode, Travis is back from paternity leave to discuss the new features rolling out to Buzzsprout customers, Alban breaks down how one podcast leveraged TikTok to 10x their audience, and we play the very first edition of "This or That" Links from this episode: The viral TikTok video that catapulted Marked Safe Podcasts' downloads (mildly explicit)Alban's full breakdown Review Buzzcast in Podchaser or Apple Podcasts to let us know what you think of the show. Contact Buzzcast Send us Fan MailTweet us at @buzzcastpodcast, @albanbrooke, @kfinn, and @JordanPodsThanks for listening and Keep Podcasting!
2019/01/30

Jeff Perkins // Taking the Over

Send us Fan Mail On today's episode of Podcasting in Real Life, I get to sit down with Jeff Perkins, host of "Taking the Over." Want to be featured on a future episode of Podcasting in Real Life? Click here to submit your application. Looking to start your podcast or upgrade your podcast host? Sign up for free at Buzzsprout.com Subscribe to Buzzsprout Conversations on Apple Podcasts or your favorite podcast app. Do you know somebody we should interview on Buzzzsprout Conversations? Reach out on Twitter.
2023/07/21

Should You Promote Your Podcast On Meta's Threads?

Send us Fan Mail In this episode, we explore Cohost AI's newest features and how these tools can help you become a more efficient podcaster. We dive into Meta's new social media app, Threads, examining its features and considering its potential as a promotional tool. Then, we take a look at Pocket Cast's Wear OS app for Android watches. Lastly, we discuss the Huberman Lab podcast and its interesting effect on Americans' obsession with health. Join us in this exciting episode as we navigate through the worlds of tech, podcasting, and outdoor adventures. One thing's for sure - you're in for a treat! View the DISCUSSION THREAD on Twitter! NEW COHOST AI TOOLS Cohost AI now helps with your podcast marketing workflow! It creates three tweets and writes a draft blog post. THREADS Meta's newest venture, Threads, is generating a lot of excitement. But that might not mean you should add it to your promo channels. POCKET CASTS WEAR OS APP Pocket Casts has announced the release of its Wear OS app. It has loads of great features and requires a Pocket Casts Plus subscription to use. HOW HUBERMAN GOT AMERICA TO CARE ABOUT SCIENCE Read the full article by Time. 📣 SOUND-OFF QUESTION: Have you ever been to a podcast conference? If so, was it worth it? If not, what is keeping you from attending one? To have your response featured on our next episode, leave a 30-second voice message at podinbox.com/buzzsprout, send a boostagram, or tweet the answer @BuzzcastPodcast! PODCAST MOVEMENT DENVER Here are the conference details. We'd love to see you there! Contact Buzzcast Send us Fan MailTweet us at @buzzcastpodcast, @albanbrooke, @kfinn, and @JordanPodsThanks for listening and Keep Podcasting!
2023/04/14

Buzzcast 100: Trivia, Tech, and Podcaster Dating Tips!

Send us Fan Mail On this special 100th episode of Buzzcast, the hosts take a trip down memory lane with trivia and a look back at how the show started and progressed over time. They also discuss the latest in podcasting technology with a location-based audio app and creative ways AI can help improve your podcast workflow. And for all the podcasters looking for love, the hosts share some dating advice based on a recent New York Times article. View the DISCUSSION THREAD on Twitter! 📣 SOUND-OFF QUESTION: What is the biggest mistake you've ever made in podcasting, and what did you learn from it? To have your response featured on our next episode, leave a voice message at podinbox.com/buzzsprout, send a boostagram, or tweet the answer @BuzzcastPodcast! AUTIO Location-based audio app, Autio, uses GPS to narrate stories of landmarks, cities, and towns. Now, iHeart has partnered with the app, so maybe podcasts will be included in the future? CLIPPED: PODCASTING 2.0 Adam Curry called out Alban on a recent Podcasting 2.0 episode We loved having our show discussed, but it led to the question: Is it legal to play clips from other podcasts on your podcast? WOULD YOU DATE A PODCAST BRO? The New York Times wrote an article titled "Would You Date a Podcast Bro?". Kevin (38%), Alban (37%), Jordan (17%), Tom (4%), Roger (3%), Travis (1%) Contact Buzzcast Send us Fan MailTweet us at @buzzcastpodcast, @albanbrooke, @kfinn, and @JordanPodsThanks for listening and Keep Podcasting!
2024/08/20

Customer Support Scheduling: How to Balance Inbox Coverage & Deep-Work Time

Send us Fan Mail Balancing real-time customer support with deeper, project-based work can feel like an impossible scheduling puzzle, but it doesn’t have to be. In this episode, we break down practical, real-world strategies for optimizing your customer support workflows and scheduling process. We explore how customer support teams can streamline inbox coverage using tools like employee scheduling software and online scheduling tools, allowing team members to self-schedule time for outbox projects and deep work. You’ll hear how Buzzsprout’s support team uses internal calendars and transparent expectations to improve response times, enhance the customer experience, and protect long-term customer success. We also discuss how service scheduling impacts customer satisfaction, team functionality, and retention, and why setting boundaries is a key feature of a thriving support culture. Whether you’re managing a call center, leading a remote team, or just looking to improve your support scheduling process, this episode is full of actionable ideas you can start implementing right away. We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com! To learn more about Buzzsprout visit Buzzsprout.com. Thanks for listening!

Your one stop shop for all things podcasting! Learn the basics of starting your first podcast, effective marketing strategies, and even how to monetize your podcast as an independent creator.