In this episode of "Spill the Ink," Steven Gallo talks with Barbara Stiles, FSMPS, CPSM, senior consultant in the Strategic Growth Advisory practice at Stambaugh Ness, about why institutional knowledge is one of the most valuable — and most vulnerable — assets an AEC firm has, and what marketing and business development leaders can do to capture it before it walks out the door. Here's a Glimpse of What You'll Learn What gets lost when an experienced employee leaves an AEC firm — and why it goes beyond technical knowledge The difference between explicit and tacit knowledge, and why tacit knowledge is where competitive advantage lives How marketing and BD teams can make the business case for a knowledge transfer initiative to firm leadership Practical first steps for firms that want to start capturing institutional knowledge before it becomes a crisis About Our Featured Guest Barbara Stiles, FSMPS, CPSM, is a Senior Consultant in the Strategic Growth Advisory practice at Stambaugh Ness. With more than 35 years of experience in the AEC industry, she is a proven leader in strategic planning, business development and marketing. A former vice president and shareholder at WGI, Inc., she has worked with firms ranging from 200 to 80,000 employees. Barbara has been presenting on business development, leadership, communication and strategic planning topics for more than 20 years at the local, regional and national levels. She is a longtime member of SMPS, has served on the SMPS National board and the SMPS Foundation board, and was recognized as a Fellow of SMPS in 2016. She also holds the Certified Professional Services Marketer (CPSM) designation. Resources Mentioned in This Episode Check out Stambaugh Ness Follow Stambaugh Ness on LinkedIn, Facebook and Instagram Connect with Barbara Stiles on LinkedIn Say hello to Steven Gallo on LinkedIn Sponsor For This Episode This episode is brought to you by Reputation Ink. Founded by Michelle Calcote King, Reputation Ink is a marketing and public relations agency that serves B2B professional services firms of all shapes and sizes across the United States, including corporate law firms and architecture, engineering and construction (AEC) firms. Reputation Ink understands how sophisticated corporate buyers find and select professional services firms. For more than a decade, they have helped firms grow through thought leadership-fueled strategies, including public relations, content marketing, video marketing, social media, podcasting, marketing strategy services, creative services and more. To learn more, visit www.rep-ink.com or email them at info@rep-ink.com today.
