The Quiet Work

Matt Wis

Welcome to The Quiet Work — where I sit down with founders, operators, and quiet builders to explore what it really takes. Honest conversation about the work that matters. If you’re building something of your own, you’re in the right place.

  1. 2 天前

    EP. 89 | From State Championship Coach to Leadership Consultant (Nick Reich)

    https://www.linkedin.com/in/nick-reich05/ https://www.abundantempowerment.com/ Nick Reich built a state championship basketball team at a school that had never played a home game. Then he walked away from coaching forever. What he took with him was a question that's driven the last 15 years of his career: what actually makes a team great — and why do most leaders never figure it out? Today Nick is the co-founder of Abundant Empowerment and the author of an upcoming book, Every Player Is Bigger Than the Program. We talk about why leadership development takes 6 to 12 months (not a ChatGPT prompt), what the People-First Playbook actually looks like in practice, why most people have had 3 toxic leaders for every 1 great one, and what it means to be a full circle leader. If you lead people — or want to — this one's for you. Timestamps: 0:00 – Welcome + Nick introduces himself and Abundant Empowerment 0:58 – Who they serve and how the work is structured 1:49 – Can AI replace 6-12 months of leadership development? 2:20 – Why EQ and empathy are more in demand than ever in the age of AI 3:54 – Three paths to work with Abundant Empowerment 5:07 – Online, in-person, or hybrid — how the model works 6:28 – How the company name was born: a GoDaddy domain bought in 2007 8:51 – How leaders and organizations find them 9:06 – The Full Circle Leader framework: 5 characteristics 11:04 – Community-rooted leadership and the Blue Zone connection 13:18 – How they assess leaders before starting a program 14:43 – The People First Leadership Assessment (free, 5 minutes) 15:35 – Nick's story: from school social worker to basketball coach 16:00 – Winning Indiana's state championship without ever playing a home game 17:38 – What he learned from that team that now drives everything he does 18:30 – 3 toxic leaders for every 1 great one — why that ratio matters 19:17 – Great leaders know their personnel and put people in the right roles 20:03 – Leaders are readers — but it's not a knowledge problem 20:30 – The real challenge: taking what you learn and actually implementing it 21:51 – Book recommendations: Leadership Challenge, Patrick Lencioni, Simon Sinek 23:13 – His book: Every Player Is Bigger Than the Program — out September 8 24:13 – What gives Nick the most fulfillment 25:40 – Everyone in your organization is a leader — why that framing matters 26:23 – What's coming next at Abundant Empowerment 28:12 – Why every organization should invest in leadership development now

    31 分鐘
  2. 4 天前

    EP. 88 | You're Not Selling Software. You're Selling Trust. (Chordify CEO, Silicon Valley)

    https://chordify.com/ https://www.linkedin.com/in/kenmorris/ Ken Morris left India, landed in Silicon Valley in 2000, and has spent the last 12 years building Chordify — a software engineering firm that helps startups and funded companies build products without burning through their runway. But what I found most interesting wasn't the technical side. It was how Ken thinks about trust, relationships, and what it actually takes to build a services business in one of the most competitive markets in the world. We talk about how AI has changed startup development timelines, what happens after Series A when a company needs to scale engineering fast, how offshore teams actually work when done right, and why Ken is now training engineers at a 125-year-old university in Uganda. Timestamps: 0:00 – Intro: What Chordify does 0:41 – Welcome + Ken introduces himself 1:05 – From India to the Middle East to Silicon Valley 2:24 – How software development has changed over the last two decades 3:05 – Java, mobile, cloud, big data, AI — the evolution in one answer 5:36 – Don't let AI control you — keep the human in the loop 6:04 – Who Chordify works with and at what stage 6:24 – How Chordify was founded: from solo consultant to offshore operation 8:07 – Their offshore development center in Trivandrum Technopark, India 8:30 – Two customer profiles: early-stage startups vs. post-Series A companies 9:44 – MVP timelines pre-AI vs. today 13:05 – Do they work with European companies? 14:58 – Startup success rates: the real numbers 16:12 – A customer who's been with them for 10 years and pivoted twice 19:34 – How they find clients — and why references are the whole game 20:16 – "You're not selling software. You're selling trust." 21:50 – The trust gap in offshore development and how to avoid getting burned 24:00 – The 6-step deal process — and why references skip you to step 5 28:13 – Trust, consistency, and what it looks like in practice 30:01 – Why Ken co-sponsors events for years before expecting anything in return 31:42 – The joy of working with startups vs. enterprise 33:30 – "If you want a nine to five job, this is not the place" 34:06 – Ken reads Matt's mind (seriously) 36:45 – Expanding into Central Asia and East Africa 37:49 – Training 10 engineering students at Uganda's oldest university 39:39 – Building a development center in Mexico in 2026 40:40 – Closing thoughts

    42 分鐘
  3. 4月10日

    EP. 87 | From $70M to $9M in One Quarter — Then Back. The Tigo Energy Comeback Story (CMO)

    LinkedIn: https://www.linkedin.com/in/jd-dillon/ Website: https://www.tigoenergy.com/ In Q2 of 2023, Tigo Energy hit almost $70 million in revenue. By Q4, it was under $9 million. JD Dillon, their Chief Marketing and Customer Experience Officer, was in the room for all of it — the IPO, the collapse, and eight straight quarters of growth since. We talk about what actually caused the crash, how they rebuilt, what a real B2B marketing system looks like at a publicly traded company, why JD combined marketing with customer experience, the pricing secrets behind the $.99 you see everywhere, and why the solar industry still has a long way to go on quality. JD is a West Point grad, a former Army officer, a pricing obsessive, and one of the most structured thinkers I've had on the show. Timestamps: 0:00 – Intro: What Tigo Energy does 1:14 – Welcome + JD introduces himself 1:36 – Optimizers, inverters, batteries — and Antarctica 2:58 – 101 countries, including Antarctica 3:51 – How JD went from the Army to semiconductors to solar 4:52 – Why he combined marketing with customer experience 7:01 – The solar industry is immature — and it costs everyone 8:29 – Total Quality Solar: what it is and why it matters 11:31 – Self-policing the industry before the government does it 13:47 – JD wakes up at 3:30 AM and drives 54 miles to the office every day 14:33 – 62% of revenue comes from Europe — why early mornings make sense 15:32 – Why he won't use Tesla Autopilot 17:40 – The turnaround: $70M to $9M in two quarters 19:00 – How they rebuilt — eight straight quarters of growth 19:54 – Four strategic pillars: Thunder, Lightning, Roots, and Balance 20:59 – 45 metrics tracked across four areas (yes, in Excel) 22:32 – Four active AI use cases at Tigo — translations, battle cards, routing, and agents 25:26 – Why they're being careful about replacing humans with AI in tech support 27:05 – What gives JD the most fulfillment after 30 years in business 28:48 – His plan to become a college professor (pricing is his favorite topic) 30:22 – The real reason everything is priced at $.99 (not what you think) 31:59 – Book recommendations: Sales Pitch by April Dunford + Lead With No 33:42 – Reading three books at a time — always 36:00 – A plug for his local bookstore in Danville, California

    38 分鐘

簡介

Welcome to The Quiet Work — where I sit down with founders, operators, and quiet builders to explore what it really takes. Honest conversation about the work that matters. If you’re building something of your own, you’re in the right place.