Press Ganey

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Channel • 2 Shows

Business

Business

Updated Biweekly
Marketing

Marketing

Updated Biweekly

FEB 20

You don’t win Stars during survey season

In this episode of Rising Stars, Jessica Assefa and Phil Collins of Press Ganey unpack what health plans can still control right now, especially during HEDIS medical record review season, and why strategy matters more than effort. Guest LaTonya Augustine (Director of CAHPS & Stars Programs at Clever Care) shares how Clever Care sustained growth while improving Stars performance, including achieving 5 stars in both GSD and CBP. The conversation connects the “last levers” (hybrid chart chase, TTY/translation operations, vendor oversight, and CAHPS readiness) to a single throughline: member-first + provider-as-partner, executed prospectively and retrospectively with disciplined data capture. Topics include: Maximizing hybrid HEDIS during chart chase Owning controllable operational measures Turning provider partnership into 5-star performance

Feb 20

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39 min
1D AGO

Zero harm 24/7: High reliability lessons from Mayo Clinic

For organizations serious about safety, the question isn’t whether zero harm is possible, but instead how to make it operational every day. In this episode of PG Pulse, Dr. Tejal Gandhi, Press Ganey’s Chief Safety and Transformation Officer speaks with Mayo Clinic leaders, Subashnie Devkaran, Chief Quality Officer, and Sean Dowdy, Chief Value Officer, about what it takes to sustain Zero Harm 24/7 in a complex, high-performing health system. Together, they explore how safety culture, transparency, and disciplined daily management systems create reliability at scale and why small behaviors reinforce trust in high-risk environments. This conversation covers: - What Zero-Harm 24/7 requires from leaders - How social capital reinforces reliability - Designing systems that surface risk early - Engaging patients and families as partners in safety - Why safety, value, and the Human Experience are inseparable

1d ago

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44 min
06/12/2024

Redefining nurse resilience in the age of innovation

The nursing workforce is the backbone of healthcare. Beyond serving as front-line clinicians, they deliver holistic care by providing emotional support and connection alongside their medical expertise—all essential components of optimal outcomes. Hosted by Jeff Doucette, Press Ganey's Chief Nursing Officer, this episode dives into the real, raw, and inspiring realities of nursing today. He’s joined by Orlando Health’s David Willis and Cedars Sinai’s Annie Azor-OCampo—the two winners of the peer-nominated HX24 Nursing Excellence Award—to explore what ignites nurses’ passion, how to cultivate resilient teams, how to forge human connections in the digital age, and the art of self-care in the face of uncertainty. These nursing leaders got together at HX24 to discuss: - How nurses can reclaim a sense of self and build resilience amid the relentless daily pressures on the job, and the importance of celebrating wins big and small. - The undeniable power of active listening, open communication, and collaborative problem-solving—not just to minimize burnout, but to build truly thriving teams. - How to leverage technology for efficiency, while safeguarding the human connection so essential for exceptional patient care. - Opportunities on the horizon, and how nursing leaders can reignite the flame of hope for long-tenured nurses as well as the next generation.

06/12/2024

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29 min

Welcome to the Press Ganey Podcast Channel, home to PG Pulse and Rising Stars. This channel brings together the voices driving meaningful change across healthcare — from patient and member experience to workforce engagement, safety, quality, and Medicare Advantage performance. PG Pulse explores healthcare innovation and the Human Experience, featuring celebrated leaders who examine the dynamic interplay between people, processes, and technology shaping the future of care. Rising Stars – Presented by Press Ganey and hosted by Mick Twomey and Jessica Assefa — spotlights the innovators, leaders, and changemakers transforming Medicare Advantage and healthcare quality. Each episode delivers practical, actionable insights to help health plans improve member experience and raise Stars performance. Whether you're leading a health system or a health plan, this channel delivers the thought leadership and real-world strategies needed to drive measurable, sustainable impact.

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Press Ganey

Top Shows

You don’t win Stars during survey season

Zero harm 24/7: High reliability lessons from Mayo Clinic

Redefining nurse resilience in the age of innovation

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