Tech Talks Network в Apple Podcasts

-1 ДН.

Aeris and The Future of IoT Security

In this episode of Tech Talks Daily, I speak with Syed Zaeem Hosain, Founder and Chief Evangelist at Aeris. This conversation comes at a critical moment. Deloitte’s 2024 Cyber Threat Trends Report reported a 400 percent surge in IoT malware attacks across industries. Forrester has gone further, warning that a major IoT breach could disrupt a large class of devices by 2025. With the stakes higher than ever, Aziz shares his vision for protecting a hyperconnected world. We explore the growing risks in sectors like healthcare, energy and transportation, where compromised devices could have serious real-world impact. Aziz explains why IoT security can no longer be treated as an afterthought and how Aeris is tackling the problem with AI-powered solutions like IoT Watchtower, designed to detect and respond to threats at scale. He also addresses the shifting regulatory landscape, from the EU's NIS2 Directive to the upcoming Cyber Resilience Act. These frameworks are beginning to push organisations toward stronger protections and greater accountability. But are they moving fast enough? My guest outlines where he believes the future of IoT security is heading and what enterprises need to do now to avoid being caught off guard. From embedded AI to next-generation cellular infrastructure, this is a conversation that connects the dots between innovation, risk and responsibility. So how prepared is your organisation for the coming wave of IoT threats? Are we securing what matters most, or sleepwalking into a preventable crisis? Let me know what you think. Is IoT security finally getting the attention it deserves, or are we still too focused on convenience over caution? Join the conversation and share your thoughts. Check out the Internet of Things for Business book.

-1 дн.

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28 мин.

-6 ДН.

https://techtalksnetwork.com/

As AI continues to dominate headlines and crypto continues to evolve behind the scenes, the real story may lie in their convergence. In this episode of Tech Talks Daily, I sat down with Dan Kim from Coinbase to discuss how these two technologies are shaping the future of digital commerce and development. Dan leads the Coinbase Developer Platform, a project focused on simplifying blockchain development for millions of developers worldwide. He shared how the platform abstracts away complexity through familiar SDKs and APIs, removing the need for deep blockchain expertise. This isn’t just about making it easier to code on-chain. It’s about opening the door for new kinds of applications, many of which are being driven by AI. We dug into the emerging concept of "agentic commerce," where AI agents can autonomously carry out transactions using blockchain infrastructure. These agents are now capable of acting on our behalf, making purchases and managing digital assets within defined parameters. This shift is already changing how developers think about building tools for e-commerce, travel, and digital services. Dan also discussed the evolving role of creators in this new landscape. Blockchain technology combined with AI is creating new ways to monetize content, build applications, and launch experiences without relying on traditional platforms. He even shared a personal example—his own AI-powered music project that turns complex crypto topics into relatable Top 40 tracks. From the reawakening of HTTP’s long-forgotten 402 payment code to the real-world implications of AI agents handling financial transactions, this conversation revealed just how quickly things are moving. For developers and business leaders alike, the fusion of AI and crypto is no longer speculative. It’s here, and it’s changing how we interact, build, and pay.

-6 дн.

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29 мин.

-5 ДН.

The Human + AI Equation: How Zendesk is Building the Future of Customer Experience

In a candid conversation with Zendesk CTO Adrian McDermott, it's become clear that enterprise AI has reached a pivotal moment. We're witnessing the end of AI theater and the emergence of practical platforms delivering real business value. "We're moving from chapter one to chapter two of the application of generative AI," McDermott explains. "It's not just party tricks anymore - it's platforms. And we're really building things that have value and meaning." The Rise of Platform Thinking The shift from isolated AI features to comprehensive platforms marks a significant evolution in enterprise technology. Companies are no longer satisfied with flashy demonstrations - they demand measurable outcomes and clear ROI. This transformation is evident in Zendesk's new resolution platform, which integrates multiple AI capabilities into a cohesive system. The New Economics of AI Implementation Zendesk has pioneered outcome-based pricing for AI agents in the customer experience industry - a significant departure from traditional seat-based pricing models. This approach aligns vendor success directly with customer outcomes. "You should really be able to run a model that would prove and predict the ROI upfront," McDermott notes, highlighting the increasing sophistication of AI implementation. Customers now expect vendors to demonstrate clear business value before deployment. Voice: The Critical Escalation Channel Despite predictions of voice's decline, it remains crucial in an AI-first world. McDermott explains: "In a world of automation, the escalation channel is voice, and you need it to be tightly integrated." The future of voice in customer service is being reimagined through: Seamless integration with AI systems Warm handoffs between digital and voice channels Enhanced context preservation across interactions Real-time analytics and support The Resolution Platform Framework Zendesk's resolution platform represents a comprehensive approach to customer service, incorporating: Customer-facing AI agents Agent copilot systems Automated content generation Continuous analysis and quality assurance Unified governance and measurement Looking Ahead: The iPhone Moment? McDermott poses a crucial question: "Are we building Windows Mobile on top of generative AI, or is there innovation and disruption to come?" This reflection suggests we're still in early stages, with significant disruption ahead. Key Takeaways Enterprise AI has matured beyond demonstrations to delivering measurable outcomes Platform approaches are replacing point solutions Voice remains critical in an AI-first service strategy Economic alignment between vendors and customers is essential Continuous innovation and adaptation are necessary The shift from AI theater to practical platforms marks a new era in enterprise technology. Organizations must now focus on building comprehensive, outcome-driven AI strategies rather than chasing individual features or capabilities.

-5 дн.

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31 мин.

30 ИЮН.

Beyond the Helpdesk: How Zendesk Is Reshaping CX with AI

What happens when a customer service platform stops thinking like a vendor and starts operating like a partner? In this episode of Tech Talks Daily, I sit down with Andrew Lawson, EVP and GM for Zendesk Europe, to explore how the company is redefining the future of customer experience through AI, innovation, and a customer-first mindset. Zendesk may be a global name, but its European roots and strategic growth across the continent tell a story of evolution. From its founding in Copenhagen to becoming a powerhouse that supports over 100,000 customers globally, Zendesk has remained focused on one thing: being the best in customer service. Andrew and I unpack how this commitment translates into real-world outcomes, from faster resolution times to dynamic partnerships with top UK brands like Tesco, Next, and Liberty London. One of the standout themes of our discussion is the company’s investment in Agentic AI, designed to handle up to 80 percent of customer interactions while leaving high-touch cases to human agents. We also dive into Zendesk’s outcome-based pricing model, a shift that aligns success with resolution rather than licenses or agent seats. Andrew offers insights into why this change reflects a broader market expectation for ROI-driven platforms. We also touch on the company’s five acquisitions over the last 18 months, including Local Measure, and how these moves strengthen Zendesk’s capabilities in the CCAS space and deepen integrations with platforms like AWS Connect. As AI continues to shape customer and employee experiences, the conversation explores not just the technology but also the challenges, especially around execution, platform stability, and cybersecurity. So, what should business leaders be doing right now to balance rapid AI adoption with responsible deployment? How are enterprise expectations evolving in the face of economic pressure and customer demand? And what does it mean to lead in customer service when the rules are changing fast? Tune in to hear Zendesk’s perspective from the frontlines of transformation.

30 июн.

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23 мин.

16 АПР.

How Trello is Tackling Task Overload with AI and Design Thinking

What happens when one of the world’s most loved productivity tools decides to reinvent itself for the age of AI? At Team 25 in Anaheim, I sat down with Gaurav Kataria, Head of Product for Trello at Atlassian, to unpack the biggest release in Trello’s history and what it means for individuals and teams navigating the chaos of modern work. Gaurav describes the new Trello as “an AI-powered to-do list,” built not to replace project management tools like Jira but to complement them—especially for those personal tasks, scattered action items, and mental notes that get lost in a sea of email, Slack messages, and SaaS app notifications. With half a million users opting into the beta within 48 hours of launch, it's clear that the new direction is resonating. In our conversation, we explore how Atlassian is using AI to enhance, not overwhelm, individual productivity—by capturing inputs from everywhere, organizing them intelligently, and helping users block time visually with integrations into Google and Microsoft calendars. This isn’t about automating your life; it’s about giving you clarity and control without friction. We also talk about how Trello remains deeply personal. From list colors to card covers and mobile widgets, the design philosophy centers on reducing cognitive load and sparking focus. Trello isn’t trying to be a super app. It’s trying to be the app that respects your mental model, works the way your brain works, and empowers you to get meaningful work done on your own terms. If you’re overwhelmed by task sprawl or skeptical of AI’s growing role in daily workflows, this episode offers a grounded look at what thoughtful, user-centered innovation looks like in action. How do you strike the balance between simplicity, automation, and human creativity? Let’s explore that together.

16 апр.

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29 мин.

-3 ДН.

How SoundExchange Is Rewiring the Music Industry With Tech, Data, and Advocacy

What if the songs we love and the artists behind them could finally be compensated fairly, across every platform, every play, and every country? In today’s episode, I sit down with Michael Huppe, President and CEO of SoundExchange, to unpack how this music tech nonprofit is challenging the very foundations of how royalties are calculated and distributed. Michael shares how SoundExchange, which has now distributed over $12 billion to artists and rights holders, is not just administering royalties but actively shaping the policies and technologies that govern the future of music. We explore their groundbreaking use of AI for fraud detection and royalty matching, as well as the advocacy behind the American Music Fairness Act, a long-overdue effort to ensure artists are paid for terrestrial radio plays, a right still denied in the US but granted nearly everywhere else. The conversation turns toward the growing tension between innovation and creator protection in the age of generative AI. Michael discusses how SoundExchange is balancing these forces by backing ethical standards like the Human Artistry Campaign and lobbying for policies that prioritize consent, credit, and compensation. He also touches on fascinating use cases for AI in music, such as voice localization, signature sound licensing, and even resurrecting voices of beloved artists like Randy Travis. We also discuss SoundExchange’s vision for the future, one where its expertise in large-scale, data-driven payouts could help solve the thorny question of compensating artists whose works are used to train generative AI models. From indie musicians to global superstars, the impact of this work is vast, nuanced, and increasingly urgent. So, how do we build a future where technology and creativity can coexist and both thrive? And who’s making sure the voices behind our favourite tracks aren’t lost in the noise of innovation? I’d love to hear your thoughts. Are we doing enough to protect artists in the digital era? Let me know

-3 дн.

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25 мин.

10.07.2024

Inside Asana: The Role of AI in Modern Work Management

Are IT leaders prepared to harness the full potential of AI in today’s fast-paced business environment? In this episode of the Tech Talks Daily Podcast, I sit down with Paige Costello from Asana to explore this intriguing question. Paige, who leads AI strategy at Asana, shares her insights on the evolving role of IT leaders and how Asana's new AI-powered product features are shaping the future of work. As the enterprise work management platform of choice for many Fortune 100 companies, Asana is at the forefront of connecting strategy to execution for cross-functional team collaboration. Paige discusses the significant responsibilities IT leaders now bear, with 77% feeling personally accountable for driving IT transformation and 90% believing AI is crucial for overcoming future business challenges. Yet, a surprising 31% of executives and employees report a lack of a strategic plan for deploying AI within their organizations. We delve into Asana’s innovative approach to AI with the introduction of "AI Teammates," a feature designed to seamlessly integrate AI into workflows. This development leverages Asana’s unique data model, providing contextual accuracy that enhances productivity and decision-making. Paige also shares the future roadmap for Asana, which includes AI-powered reporting, visibility, and goal tracking. Our conversation also highlights the changing dynamics within IT leadership. As AI becomes more integral, IT leaders find themselves increasingly consulted on AI strategy, a shift that brings both opportunities and challenges, such as the need for careful budgeting and managing the pace of AI adoption. Despite the enthusiasm among employees for AI, there remains a disconnect with cautious executives, often due to low AI literacy and a lack of strategic vision. Throughout the discussion, Paige emphasizes the concept of collective intelligence—blending human and AI expertise to achieve superior outcomes. She notes that individuals can be up to 33% more productive when collaborating with AI as a teammate, enabling teams to tackle more complex tasks effectively. Join me in this insightful episode as we unpack the transformative power of AI in IT leadership and explore how tools like Asana are paving the way for smarter, more efficient workflows. How do you see AI reshaping the role of IT leaders in your organization? Share your thoughts and let's continue the conversation.

10.07.2024

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28 мин.

5 ФЕВР.

Dynatrace Perform: AI Observability, and the Future of Autonomous IT

What does the future of observability, AI, and security look like in an increasingly complex digital world? In this episode, I’m joined by Steve Tack, Chief Product Officer at Dynatrace, live from Dynatrace Perform in Las Vegas. Steve has been a frequent guest on the show, but this time, we’re finally sitting down in person at one of the industry’s most anticipated events. Steve shares insights into how Dynatrace is expanding its AI-driven observability and automation capabilities to help businesses move from a reactive to a proactive IT strategy. We discuss the company’s latest product announcements, including advancements in AIOps, cloud security posture management, and predictive AI for optimizing enterprise performance. With AI dominating conversations in every industry, Steve explains how enterprises are evolving their IT operations to harness AI-powered automation while ensuring security and scalability. He also shares key trends from the conference floor, including how businesses are restructuring teams for agility and resilience in the era of cloud-native and AI-driven services. Tune in to hear how AI, observability, and security are converging to shape the future of enterprise IT—and what it means for your business. Are we truly on the verge of fully autonomous IT operations? Join the conversation and share your thoughts.

5 февр.

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20 мин.

26 ИЮН.

MetricStream - How AI Is Reshaping Governance, Risk and Compliance (GRC)

When I last spoke with Gaurav Kapoor five years ago, we were in the thick of a global pandemic. Remote work was still a novelty for many, AI was a distant concept for most businesses, and regulatory frameworks were trying to keep pace with the speed of technological change. Fast forward to today, and the conversation around AI and governance, risk, and compliance (GRC) has shifted dramatically. This made it the perfect time for a long-overdue catch-up. In this episode, I welcomed back Gaurav, Vice Chairman and Co-founder of MetricStream, to discuss the changing face of GRC in an AI-driven world. AI has now reached a level of ubiquity that places it alongside electricity and Wi-Fi as a foundational layer of both business and everyday life. But with that integration comes risk, and with risk comes the need for smarter, more adaptive governance. Gaurav shared how AI is no longer just about efficiency gains. It is becoming embedded into the fabric of enterprise risk frameworks, from real-time regulatory monitoring to predictive analytics and risk forecasting. We talked about the impact of the current political climate, including policy shifts following President Trump’s return to office and how deregulation narratives are colliding with the complexity of global compliance expectations. This was not just a theoretical discussion. Gaurav broke down real-world use cases that show how large enterprises are navigating everything from redundant compliance testing to emerging threats discovered through AI-driven analysis. He also spoke candidly about the challenges ahead, how companies can fall behind if they wait too long to modernize their frameworks, and what is at stake when they fail to build trust into their AI systems. So how do you evolve GRC in an age where the pace of change is relentless? What role does AI really play in risk leadership today? And how can companies move from reactive to proactive without losing control? Join me as we explore the next chapter of GRC with one of its leading voices.

26 июн.

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33 мин.

24 АПР.

3254: Inside the Accenture Tech Vision 2025 Report and and the Future of AI-Driven Business

In today's episode, I sat down with Mary Hamilton, Global Lead for Accenture's Connected Innovation Centers, to explore how the landscape of artificial intelligence is shifting. As we mark the 25th anniversary of Accenture's Technology Vision report, this year's insights reveal a profound transition into an era of AI-powered autonomy—reshaping how enterprises operate and how people and technology work together. Mary took us inside the key findings from the Tech Vision 2025 report, which is centered on the growing role of AI as a true partner rather than just a tool. From acting as a co-developer to becoming a brand ambassador and even powering robotics in the physical world, AI is on a fast trajectory toward becoming a foundational layer across every business function. However, Mary made it clear that technology alone isn't enough. Without trust in the systems being built, none of this innovation will land as intended. As she shared, building confidence in AI must be both cognitive and emotional—leaders must ensure that AI systems behave in expected, transparent ways and that people feel confident in their interactions with them. We also discussed how enterprises can harness what Accenture calls "cognitive digital brains" through multi-agent systems that enable intent-driven rather than instruction-led technology. Mary unpacked how these architectures, combined with AI platforms like GenWizard and SynOps are already transforming how companies create, operate, and innovate. We explored how brands can differentiate themselves in an AI-first world, where intelligent systems increasingly mediate customer interactions. She explained that one of the most significant risks is that ever sounds sound the same unless companies inject their values and personality into their AI experiences. We also touched on the rise of general-purpose robots, which have gained specialist capabilities and brought flexibility to logistics and manufacturing. Through examples with companies like KION and Schaeffler, Mary described a future where AI-enhanced robots work alongside humans in more agile, adaptive ways Finally, we tackled the human side of adoption. Mary shared why upskilling employees, giving them time to experiment, and aligning culture with AI goals are vital for lasting impact. Measuring success in this space requires more than cost savings or productivity gains. Ethical compliance, trust-building, and workforce empowerment are also essential signals that businesses are moving in the right direction. So, what does it take to turn AI from a buzzword into a practical driver of reinvention? How can leaders build a digital foundation ready for a future defined by autonomy and intelligence? Tune in to hear how Accenture is answering those questions—and helping the enterprise world do the same.

24 апр.

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27 мин.

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