Commerce Innovators

Salesforce Commerce Cloud

Brought to you by the most complete, connected, agentic ecommerce platform, the Commerce Innovators podcast gives you a seat at the table with industry luminaries who've cracked the commerce code. Hear from brand leaders who are turning AI ambition into real-world agents and actions. Tune in for conversations about making your teams more productive and your customers more satisfied. As AI agents rewrite the rules of engagement, we'll help you navigate this new territory — so you can claim your space in tomorrow's marketplace.

  1. 9月10日

    124: Achieving Success with Salesforce and Collaborative Partnerships, Featuring Becky Simmons and Becky Wright

    How is the landscape of B2B commerce transforming in the digital age? Becky Simmons from CONA Services and Becky Wright from Cloudgaia discuss the significant changes in B2B commerce facilitated by Salesforce's platform. They explore the implementation of a seamless self-service platform that enables nearly 300,000 end customers to manage orders and inquiries efficiently.  The conversation highlights the unique dynamics of B2B commerce, focusing on account-specific pricing and managing large order volumes while delivering a B2C-like experience. Emphasizing a collaborative 'one team' approach, the episode underscores the importance of partnerships in achieving customer-centric digital transformations and ensuring operational efficiency. Show Highlights: Creation of a seamless self-service digital account management platform for nearly 300,000 end customers Differences between B2B and B2C commerce, focusing on account-specific pricing and large order volumes Importance of a 'one team' approach in executing large-scale B2B projects successfully Role of Salesforce as a single source of truth, enhancing data security and customer satisfaction Cloudgaia's strategic partnership with Salesforce and CONA Services to ensure project success Follow and Review: We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review,” then a quick line with your favorite part of the episode. It only takes a second, and it helps spread the word about the podcast. *** Episode Credits If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.

    23 分钟

  2. 9月3日

    123: Future-Proofing Ecommerce With Amazon Buy With Prime, Featuring Derek Majewski

    Discover how a powerful alliance is reshaping the e-commerce world. In this episode, we have Derek Majewski, Senior Partner Development Manager at Amazon, to discuss the impact of the strategic partnership between Salesforce Commerce Cloud and Amazon's Buy With Prime. The episode delves into how this collaboration enhances the e-commerce experience by leveraging Amazon's trusted fulfillment services and Salesforce's robust capabilities.  The discussion highlights the potential for brands to drive revenue growth and operational efficiency through Amazon's Demand Side Platform, offering insights into how brands can thrive in a rapidly evolving e-commerce landscape. Show Highlights: The strategic partnership between Salesforce Commerce Cloud and Amazon's Buy With Prime How the Prime logo enhances consumer trust and boosts e-commerce conversion rates Amazon's Multi-Channel Fulfillment (MCF) and its impact on logistics and customer engagement The role of AI, like ChatGPT, in shaping the consumer journey and aiding decision-making How Amazon's Demand Side Platform aids in precise advertising and connecting with ready-to-buy audiences Follow and Review: We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review,” then a quick line with your favorite part of the episode. It only takes a second, and it helps spread the word about the podcast. Supporting Resources: Derek Majewski: LinkedIn - https://www.linkedin.com/in/derekmajewski/ | Amazon Buy With Prime - https://buywithprime.amazon.com/  Learn more about Agentforce for Commerce: https://www.salesforce.com/commerce/ai/  Join the Commerce Cloud Community Unofficial Slack: https://sforce.co/commercecrew *** Episode Credits If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.

    40 分钟

  3. 8月27日

    122: How to Think About AI as a Business Process Optimizer, Featuring Rob Smith, Global VP of Technology, OSF Digital

    Rob Smith, Global VP of Tech at OSF Digital, is with us to discuss the innovative concept of agentic commerce. This episode delves into how AI is reshaping customer experiences, highlighting OSF Digital's partnership with Salesforce to push boundaries in the retail space. From the bold move to overhaul their chatbot with an AI agent to the challenges and opportunities presented by AI in e-commerce, Rob offers insights into how platforms like Amazon and Shopify are adapting to these changes.  Learn about the critical role of business analysis and automation in leveraging AI effectively and explore success stories from brands like North Collective and Absa Bank, which demonstrate AI's potential to enhance customer interactions and generate revenue. Show Highlights: The partnership between OSF and Salesforce Examination of emerging trends in e-commerce The importance of business analysis and process optimization for successful AI integration AI's potential to enhance commerce at every touchpoint, including customer service, product returns, and personalized consumer experiences The necessity for brands to quickly adapt to AI advancements to remain competitive in the fast-paced digital commerce landscape Follow and Review: We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review,” then a quick line with your favorite part of the episode. It only takes a second, and it helps spread the word about the podcast. Supporting Resources: Rob Smith: LinkedIn - https://www.linkedin.com/in/robdsmith/ | OSF Digital - https://www.linkedin.com/company/osf-digital/  Learn more about Agentforce for Commerce: https://www.salesforce.com/commerce/ai/  Join the Commerce Cloud Community Unofficial Slack: https://sforce.co/commercecrew *** Episode Credits If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.

    40 分钟

  4. 8月20日

    121: Launching Next Gen Composable Storefronts for Vans, The North Face, and Timberland, Featuring Adam Bezemek, Director of Experience Engineering at VF Corporation

    E-commerce is being revolutionized through AI and technology integration in this episode. Adam Bezemek, Director of Experience Engineering at VF Corp, discusses the transformation of iconic brands like Vans, The North Face, and Timberland using headless commerce and composable storefronts. Dive into the challenges of internationalization, the role of AI in product discovery, and the importance of data-driven decision-making.  Learn about VF Corp's collaboration with industry leaders like Netlify, Bloomreach, and Salesforce Commerce Cloud, and how embedding engineers within brand teams enhances consumer journeys. This episode emphasizes the balance between maintaining brand heritage and leveraging modern technology for a seamless shopping experience. Show Highlights: The implementation of headless commerce and composable storefronts to create customizable, brand-specific digital experiences The integration of AI in e-commerce to revolutionize product discovery and enhance consumer shopping experiences The strategy of embedding engineers within brand teams to align technology solutions with consumer journeys and ensure data-driven decision-making The importance of maintaining consistency and optimizing performance in e-commerce to enable breakthrough innovations Techniques for leveraging data, A/B testing, and feature flagging to refine strategies and drive retail innovation Follow and Review: We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review,” then a quick line with your favorite part of the episode. It only takes a second, and it helps spread the word about the podcast. Supporting Resources: Adam Bezemek: LinkedIn - https://www.linkedin.com/in/adam-bezemek/ | VF Corporation - https://www.vfc.com/  Learn more about Agentforce for Commerce: https://www.salesforce.com/commerce/ai/  Join the Commerce Cloud Community Unofficial Slack: https://sforce.co/commercecrew *** Episode Credits If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.

    43 分钟

  5. 8月13日

    120: The Four Pillars of Ecommerce, Featuring Jon Luciano, Director of Ecommerce at Lumen Technologies

    In a rapidly transforming telecom landscape, what does it take to stay ahead of the curve? In this episode, Jon Luciano, Director of Ecommerce at Lumen Technologies, delves into the evolving world of telecommunications ecommerce. The conversation highlights the shift from limited provider options to a competitive market driven by regulatory changes and advancements in fiber technology. Jon explores how data-driven strategies are essential in enhancing customer experiences and personalizing services. The episode discusses the role of AI and conversational agents in revolutionizing customer service and acquisition strategies, emphasizing the importance of using data to inform decisions and improve the overall consumer experience in the telecom industry. Show Highlights: The shift to subscription-based billing models and enhancing customer experiences in a regulated industry Importance of data-driven strategies to personalize consumer interactions Role of artificial intelligence in refining customer experiences and driving decision-making processes at Lumen Technologies Conversational commerce and the use of AI and conversational agents to facilitate personalized interactions The necessity-driven customer acquisition strategies unique to telecom compared to traditional retail ecommerce Follow and Review: We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review,” then a quick line with your favorite part of the episode. It only takes a second, and it helps spread the word about the podcast. Supporting Resources: Jon Luciano: LinkedIn - https://www.linkedin.com/in/jonluciano/ | Lumen Technologies - https://www.lumen.com/en-us/home.html  Learn more about Agentforce for Commerce: https://www.salesforce.com/commerce/ai/   Join the Commerce Cloud Community Unofficial Slack: https://sforce.co/commercecrew  *** Episode Credits If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.

    35 分钟

  6. 8月6日

    119: Predictions for the 2025 Holiday Shopping Season, Featuring Caila Schwartz

    In this episode, Caila Schwartz from Salesforce Commerce Cloud joins us to discuss holiday shopping predictions for 2025. The conversation covers how AI is transforming retail, particularly in product discovery and research, with a focus on Gen Z and millennials. The episode also delves into economic challenges like inflation and tariffs, and how these factors influence consumer behavior and the rise of resale markets. Caila shares insights on the evolving shopping habits of younger generations, the importance of trust and authenticity in AI-driven marketplaces, and strategies for building consumer loyalty amidst changing retail landscapes. Show Highlights: AI's role in retail, with 39% of shoppers using AI tools for product discovery The evolving retail landscape Gen Z's preference for in-store shopping experiences and the importance of a unified shopping experience The rise of the resale market as a sustainable and cost-effective option Trust and authenticity in AI-driven marketplaces Consumer loyalty trends, with a focus on value through pricing, free delivery, and product quality Follow and Review: We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review,” then a quick line with your favorite part of the episode. It only takes a second, and it helps spread the word about the podcast. Supporting Resources: Caila Schwartz: LinkedIn Holiday Insights Learn more about Agentforce for Commerce: https://www.salesforce.com/commerce/ai/  Join the Commerce Cloud Community Unofficial Slack: https://sforce.co/commercecrew Holiday Predictions Webinar: https://www.salesforce.com/form/events/webinars/form-rss/4988425/ *** Episode Credits If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.

    44 分钟

  7. 7月30日

    118: AI Agents as an Accelerant for Commerce, Featuring Superpilot's Nathan Marcus

    In this episode, we talk with Nathan Marcus, co-founder of Superpilot and former builder of Salesforce Commerce Cloud, about the role of AI agents in e-commerce. Nathan discusses how Superpilot is revolutionizing the industry by integrating AI agents with Salesforce Commerce Cloud to enhance operational efficiency and growth. The conversation explores the concept of persona-based AI agents that support human teams by automating tasks such as competitive analysis and product launches.  The episode also introduces the "context lake" concept, which helps AI agents make informed decisions based on a company's unique business environment. Nathan highlights the potential for AI to optimize revenue and customer acquisition, emphasizing the importance of integrating AI solutions into commerce strategies to remain competitive in challenging economic times. Show Highlights: How Superpilot integrates with Salesforce Commerce Cloud to enhance operations through persona-based AI agents Agent Engine Optimization (AEO) and its impact on SEO and e-commerce discoverability The symbiotic relationship between AI agents and human teams to maximize operational efficiency The future potential and collaboration opportunities between Superpilot and Salesforce Commerce Cloud Follow and Review: We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review,” then a quick line with your favorite part of the episode. It only takes a second, and it helps spread the word about the podcast. Supporting Resources: Nathan Marcus - LinkedIn: https://www.linkedin.com/in/marcustechnologies/ | Superpilot: https://www.Superpilot.com/  Learn more about Agentforce for Commerce: https://www.salesforce.com/commerce/ai/  Join the Commerce Cloud Community Unofficial Slack: https://sforce.co/commercecrew *** Episode Credits If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.

    41 分钟

  8. 7月23日

    117: Commerce Cloud's Future and Storied Past, Featuring Red Van CEO, Harvey Bierman

    From the peaks of Breckenridge to the streets of Chicago, Harvey Bierman, CEO of Red Van and a pivotal force in the Salesforce Commerce Cloud ecosystem, shares his insights at the Connections 2025 event. He discusses Salesforce's ambitious plans to revolutionize B2C commerce with integrated customer experiences. The conversation goes into the evolution from Demandware to Salesforce, the importance of order management systems in cross-channel orchestration, and Red Van's strategic approach to building a specialized order management practice.  Harvey also highlights the enduring community spirit within the Demandware ecosystem and reflects on the technological advancements that have shaped modern commerce. Show Highlights: Salesforce's plans to enhance the B2C customer experience by integrating front-end engagements with back-end order management. Highlights from the Connections 2025 event in Chicago and its significance for the B2C commerce strategy. The importance of community events and partnerships. The role of order management systems in cross-channel orchestration. Redvan's Audubon platform's role in integrating B2C and order management systems with marketing clouds. The evolution of technology in commerce and the emphasis on operational empathy and trust within the ecosystem. Follow and Review: We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review,” then a quick line with your favorite part of the episode. It only takes a second, and it helps spread the word about the podcast. Supporting Resources: Harvey Bierman - LinkedIn: https://www.linkedin.com/in/hlbierman/ | Red Van: https://www.redvanworkshop.com/  Learn more about Agentforce for Commerce: https://www.salesforce.com/commerce/ai/  Join the Commerce Cloud Community Unofficial Slack: https://sforce.co/commercecrew *** Episode Credits If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.

    34 分钟
查看全部 125 集

预告

4.9
共 5 分
38 个评分

关于

Brought to you by the most complete, connected, agentic ecommerce platform, the Commerce Innovators podcast gives you a seat at the table with industry luminaries who've cracked the commerce code. Hear from brand leaders who are turning AI ambition into real-world agents and actions. Tune in for conversations about making your teams more productive and your customers more satisfied. As AI agents rewrite the rules of engagement, we'll help you navigate this new territory — so you can claim your space in tomorrow's marketplace.

信息

  • 创作者
    Salesforce Commerce Cloud
  • 活跃年份
    2022年 - 2025年
  • 单集
    125
  • 分级
    儿童适宜
  • 版权
    © 2025
  • 节目网站
    Commerce Innovators

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