Here are the top 5 takeaways from this episode with Nicole Loughlin of Loughlin Law P.A.: * Ditching the Billable Hour for Predictable Fees: Nicole transitioned her estate planning and probate practice away from hourly billing to a hybrid model with flat fees and a sliding scale based on statutory guidelines. This approach provides clients with predictability, reduces billing disputes, and aligns incentives for efficiency. * Automation and Efficient Client Management: Nicole has heavily automated her law firm’s intake, lead management, and client follow-up processes using tools like Kanban boards and practice management software (Lawcus). This ensures a consistent client experience, improves conversion rates, and keeps cases moving efficiently. * Customer Service as a Differentiator: Exceptional customer service is central to Nicole’s practice. She offers proactive check-ins, regular follow-ups, and responsive communication, often surprising clients with the level of attention and support—much of which could be packaged as a subscription offering in the future. * Work-Life Integration and Flexibility: Nicole built her practice to accommodate her role as a mother, prioritizing flexibility and work-life integration. She challenges the traditional law firm model, demonstrating that it’s possible to have a successful legal career while being present for family, and encourages others—especially women—to do the same. * Openness to Technology and Continuous Improvement: While Nicole has automated many aspects of her practice, she remains open to further streamlining, especially as new tools become available. She balances automation with personalized service, ensuring high-quality work product and client satisfaction, and sees room for future enhancements as her practice evolves. __________________________ Learn more about Nicole Loughlin. Want to maximize your law firm? Get your ticket to MaxLawCon! Sign up for Paxton, my all-in-one AI legal assistant, helping me with legal research, analysis, drafting, and enhancing existing legal work product. Here's a link to purchase lifetime access to the recordings of My Shingle's AI Teach-In if you couldn't make it live. I’ve partnered with Pii to make it easy for you to purchase the hardware I use in my law firm: (1) Studio Setup; (2) Midrange Setup; (3) Highrange Setup. Sign up for Paxton, my all-in-one AI legal assistant, helping me with legal research, analysis, drafting, and enhancing existing legal work product. Get Connected with SixFifty, a business and employment legal document automation tool. Sign up for Gavel, an automation platform for law firms. Check out my other show, the Law for Kids Podcast. Visit Law Subscribed to subscribe to the weekly newsletter to listen from your web browser. Prefer monthly updates? Sign up for the Law Subscribed Monthly Digest on LinkedIn. Want to use the subscription model for your law firm? Sign up for the Subscription Seminar waitlist at subscriptionseminar.com. Check out Mathew Kerbis' law firm Subscription Attorney LLC. Get full access to Law Subscribed at www.lawsubscribed.com/subscribe
