22 episodes

Hello and Welcome,

We run a couple of podcast series which are jammed-packed with insights and hidden gems which we think you will love.

We also enjoy reading your thoughts, comments and feedback, so do get involved. like, comment and share with others as well.

We live our values of doing IT differently with a cup of tea and some Rock n Roll. - We also drink coffee and listen to other music too

Reach out and connect with us.

Why not comment, like and share what we do as we look to help support as many people and businesses as possible. We even have a Voice link HERE - https://anchor.fm/u

18iT Presents 18iT Presents ...

    • Technology

Hello and Welcome,

We run a couple of podcast series which are jammed-packed with insights and hidden gems which we think you will love.

We also enjoy reading your thoughts, comments and feedback, so do get involved. like, comment and share with others as well.

We live our values of doing IT differently with a cup of tea and some Rock n Roll. - We also drink coffee and listen to other music too

Reach out and connect with us.

Why not comment, like and share what we do as we look to help support as many people and businesses as possible. We even have a Voice link HERE - https://anchor.fm/u

    Shootin' the Breeze with MSPs - Chris Pottrell

    Shootin' the Breeze with MSPs - Chris Pottrell

    Summary

    In this episode of Shootin' the Breeze with MSPs, Paul
    Croker interviews Chris Pottrell, the Managing Director of Nebula IT. They
    discuss topics such as AI, IT strategy, and the importance of cybersecurity in
    growing a business. Chris shares his journey in the MSP industry and emphasizes
    the value of IT communities and peer groups. The conversation concludes with
    Chris recommending the song 'Unfinished Sympathy' by Massive Attack for the
    podcast's Spotify playlist.



    Takeaways


    AI can be used to strengthen a business's offering and
    improve efficiency, particularly in the areas of automation and security.


    IT strategy should go beyond offering IT support and focus
    on delivering value and results to customers.


    Building a strong team and aligning them with the company's
    vision and values is crucial for success.


    IT communities and peer groups provide valuable support,
    knowledge sharing, and networking opportunities for MSPs.


    Cybersecurity should be a top priority for businesses, and
    compliance with standards like Cyber Essentials is essential.


    The journey of an MSP involves constant learning,
    adaptation, and planning for growth and future challenges.

     

    Chapters

    00:00 Introduction and Background

    01:56 Preparing Clients for AI

    04:16 The Role of AI in Security

    08:19 Building a Strong Team and Company Culture

    13:19 The Evolution of IT Strategy

    21:20 Future Plans and Growth Opportunities

    24:07 The Importance of Cybersecurity

    27:21 The Value of IT Communities

    29:04 Adding a Track to the Spotify Playlist

    • 31 min
    Shootin the Breeze with MSPs - Ian Groves

    Shootin the Breeze with MSPs - Ian Groves

    In this new podcast series I talk with Ian Groves of Start Tech.



    We talk about what is happening in Ian's MSP and find out a bit more about him and how he has set up his MSP, moving over the years to where they are now today.



    Maybe there are some soundbites that you can take into your MSP business. Get involved and be part of the story and community.

    • 38 min
    18iT Popup Podcast - CompTIA UK&I Community Meet-up 5th March 2024

    18iT Popup Podcast - CompTIA UK&I Community Meet-up 5th March 2024

    Be part of the story, join us for our first meet-up of 2024


    Join the CompTIA Community at the Lowry Hotel in Manchester for a full day of content and educational sessions designed to help you grow and improve your business. MSPs can book sessions in our Genius Café to get tailored 1:1 business advice from several leading industry experts, and everyone is invited to network over drinks and dinner in the evening.

    Meeting Date & Time:Tuesday, 5 March 20249.30am – 5pm   Meeting12:15pm -1:45pm   Lunch12:45pm-1:45pm   Genius Cafe5.30pm – 9pm   Networking drinks and dinner

    Location:The Lowry Hotel50 Dearmans PlaceChapel WharfSalford, ManchesterM3 5LH

    • 16 min
    Business Insights Podcast with Paul Lloyd "Everyone is selling"

    Business Insights Podcast with Paul Lloyd "Everyone is selling"

    So in this episode of the Business Insights Podcast we talk on a number of topics, from Swimming Pool Attendants to Sales Directors to Floppy disk drives.

    Paul Lloyd talks to us in his straight forward manner showing us how he does it "my way"

    We cover,


    Helping organisations that aren't performing or are struggling with sales and business development
    Hear how Paul has created a sales manager as a service for MSPs and vendors.
    Hear how Paul is helping Vendors sell, showing them what its like from the end user perspective as opposed to channel sales.
    Conferences and networking are great ways to help you locate and strike up a conversation with possible leads.
    Moving away from being transactional with your sales, look to add value in other ways.
    See how to broaden the conversations with possible clients.
    We want the end client to outsource their IT to us, so why don't we look to outsource our challenges, Sales, Book Keeping, accounting.

    • 31 min
    Business Insights Podcast with Chris Burn of CSRB talking about GDPR

    Business Insights Podcast with Chris Burn of CSRB talking about GDPR

    Do you know enough about GDPR for your business?

    In this episode of the Business Insights Podcast, I have an open and relaxed chat with business owner Chris Burn about the elephant in the room topic of GDPR.



    Chris shares some insights to get us thinking about this often dry topic which is often misunderstood or grazed over altogether.



    So grab a cup of tea or coffee, sit back and listen to this 20-minute session which will, I'm sure spark some questions from you the listener.



    Find out what music track Chris added to our #Spotify Playlist as well

    18iT Presents - Business Insights Podcast Playlist

    • 27 min
    The Vendor Blender Podcast with Kelvin Wetherill of SupportWave

    The Vendor Blender Podcast with Kelvin Wetherill of SupportWave

    Wouldn't it be cool to "flex" up our IT team at the drop of a hat and get hold of technical people when we need them?

    That wish has been answered by Kelvin and the team over at Supportwave. They have a different approach to helping the modern-day MSP meet the ever-changing demands of clients.



    Kelvin joins Paul on this episode and talks about how Supportwave has been set up by Techs for the techs.

    Kelvin told us how one client needed 2 tech people in London for 9 am the following day and their solution allowed the MSP to meet this challenge head-on. - Bingo!



    Even allowing your own IT tech to earn you money when it's quiet in your MSP.

    Keep your techs in your MSP but have them working on exciting new projects - Staff retention sorted!

    This is just to start, listen to see which track Kelvin adds to our Spotify playlist - > Click here



    Any questions please do reach out to us and we can put you in contact with Kelvin.

    • 24 min

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