2 - “We don’t know how to run projects in AV” (and other revelations) with Brad Malone

Brad Malone helps AV companies take a good, hard look at their processes so they can fix what’s broken.

[04:47] Brad explains the “Four P’s” business principles, including the losing battle most PMs have to deal with.

[07:01] Heroes & Martyrs

[11:51] How “special people” in a company can get in the way of growth

[13:39] Brad shares a huge disappointment early in his career...and how it forged his resolve to go from employee to business owner.

[20:00] Brad’s surprising adventurist hobby.

[21:16] How much does 5 minutes cost?

[25:24] The 3 compounding costs of quality (or lack thereof)

[28:42] Why integrators struggle w/ designing systems accurately and reliably.

[35:49] Why Engineers tend to develop ADD

[36:21] Which products get most overlooked during design, and what’s the cost in labor hours for your install crew to fix?

[39:13] The cost of forgotten parts that your installers CAN’T pick up at Home Depot/Fry’s.

[40:07] Done vs. “Done-Done”

[43:42] Need a better site survey form? Brad offers one they’ve refined over many years working with AV Integrators.

Contact Brad via

Brad’s article: How Much Does 5 Minutes Cost?

If you're curious about the software I'm building for Pro AV Integrators, check out the video here: www.jeremybirch.com

The original video interview can be found on YouTube here: https://youtu.be/kHBaQHv0V6Q

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