The Modern Hotelier

David Millili & Steve Carran
  • 4.9 (44)
  • 旅行与地方文化
  • 一周一更

Each episode we discuss industry trends, talk about new technologies, and speak to industry experts. All so that you, The Modern Hotelier, can succeed in a new age of hospitality.

  1. 1天前

    #233: Improving the Front Desk Experience for Guests & Staff at Noble House | with Steven Marais

    Join Steve Carran and David Millili as they sit down with Steven Marais, Vice President of Rooms at Noble House Resorts, to discuss how AI-driven technology is revolutionizing the guest experience and easing staff challenges at high-end resorts like the Argonaut in San Francisco.  In this episode, we cover: The front desk challenges at luxury resorts, including high phone call volume and guest service expectations.Why traditional AI solutions failed to meet authentic guest interaction standards.How Steven discovered EHVA through The Modern Hotelier podcast and why it stood out from other automation tools.Integration of EHVA with existing hotel systems like Actabl and Core Park, and the importance of technology partnerships.Implementation process and staff adoption of EHVA, making it easier to maintain Forbes-level service standards Watch the FULL EPISODE on YouTube: https://youtu.be/m4ncSX5P6v0 Links:Steven on LinkedIn: https://www.linkedin.com/in/smaraisnoblehouse/Noble House Hotels & Resorts: https://www.noblehousehotels.com/ For full show notes head to: https://themodernhotelier.com/episode/233 Follow on LinkedIn: https://www.linkedin.com/company/the-... Join the conversation on today's episode on The Modern Hotelier LinkedIn page Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

    11 分钟

  2. 2天前

    #232: One System to Capitalize on Data & Provide Better Guest Experiences | with Tim Hansen

    Join us on this episode of The Modern Hotelier as we go live from the Hospitality Show in Denver, Colorado! We sit down with Tim Hansen, VP of Sales for hotels, resorts, and cruise ships at Agilysys, to explore how modern technology is transforming the hospitality industry. Tim shares his journey from a California upbringing and college basketball dreams to leading a sales team that’s revolutionizing hotel operations. We dive into how Agilysys’ integrated software solutions are helping hotels, resorts, and cruise lines understand their guests like never before—turning data into personalized experiences, improving operations, and driving revenue. In this episode, we cover: How integrated software is revolutionizing hotels, resorts, and cruise operations.The importance of knowing guest intent and creating personalized experiences.Leveraging data to improve service, staff efficiency, and revenue.How modern software is driving repeat visits, guest satisfaction, and operational insightsWatch the FULL EPISODE on YouTube: https://youtu.be/jQcdKVgc-Tg Links:Tim on LinkedIn: https://www.linkedin.com/in/tim-hansen-6489095b/Agilysys: https://www.agilysys.com/en/ For full show notes head to: https://themodernhotelier.com/episode/232 Follow on LinkedIn: https://www.linkedin.com/company/the-... Join the conversation on today's episode on The Modern Hotelier LinkedIn page Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

    25 分钟

  3. 3天前

    #231: Streamlining Hotel Security & Operations with Smart Access Control | with Gabriella Forss

    In this episode, we’re live from the trade show floor at The Hospitality Show in Denver, Colorado! Steve and David are joined by Gabriella Forss, Hospitality Engagement Leader of North America for SALTO Systems — one of the leading providers of electronic access control in hotels around the world. Gabriella shares her journey from Cornell’s Hotel School to over eight years with SALTO, and explains how the company is helping hotels modernize access control while keeping the guest experience seamless. She breaks down how SALTO’s connected ecosystem reaches far beyond guestroom locks — spanning back-of-house access, lockers, padlocks, parking gates, and more, all within one scalable platform. We dive into major topics shaping the future of hotel technology: Mobile keys & how SALTO balances frictionless access with high-level encryptionIntegrations with PMS, POS, and guest apps to create a cohesive hotel tech ecosystemThe expansion into facial recognition and smart energy solutionsSALTO’s commitment to sustainability, carbon neutrality, and eco-friendly credentialWatch the FULL EPISODE on YouTube: https://youtu.be/Kr1_Javur7Y Links:Gabriella on LinkedIn: https://www.linkedin.com/in/gabriellaforss/SALTO Systems: https://saltosystems.com/en/ For full show notes head to: https://themodernhotelier.com/episode/231 Follow on LinkedIn: https://www.linkedin.com/company/the-... Join the conversation on today's episode on The Modern Hotelier LinkedIn page Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

    6 分钟

  4. 4天前

    #230: How You Can Create More Magic for Guests By Taking Care of Yourself | with Randy Haveson

    In this episode, David Millili and Steve Carran sit down with Randy Haveson, Founder & President of Worth@Work, to explore how personal empowerment and team culture can transform the hospitality industry. Randy shares his journey from psychology and counseling to speaking, coaching, and consulting in hospitality. Discover how his unique approach—focusing on staff energy, self-esteem, and communication—helps hotels improve morale, reduce turnover, and deliver exceptional guest experiences. What you'll learn in this episode: The philosophy behind Worth@Work and empowering hotel staffHow to create a positive workplace culture that increases guest satisfactionHow Randy uses personalized programs and follow-ups to create lasting changeThe importance of listening to your “best friend voice” over the “bully voice”Watch the FULL EPISODE on YouTube: https://youtu.be/Jpsa495idYU Links:Randy on LinkedIn: https://www.linkedin.com/in/randy-haveson/ WORTH@WORK: https://worthatwork.com/ For full show notes head to: https://themodernhotelier.com/episode/230 Follow on LinkedIn: https://www.linkedin.com/company/the-... Join the conversation on today's episode on The Modern Hotelier LinkedIn page Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

    22 分钟

  5. 5天前

    #229: 100% Guest Satisfaction Through Smart Hospitality Operations | with Will Gilbert

    In this episode, hosts Steve Carran chat with Will Gilbert, Co-Founder of Bodhi, live from the trade show floor at The Hospitality Show in Denver, Colorado. Will shares the original “aha moment” behind creating Bodhi — a platform born from 25+ years of systems integration and a real-world need for hotels and mixed-use properties to manage smart devices under one pane of glass. What began as one-off software has evolved into a global solution trusted by integrators, manufacturers, resorts, and hotels worldwide. In this episode, we cover: How a single high-end property inspired the creation of BodhiWhy being manufacturer agnostic is Bodhi’s biggest competitive advantageThe tech behind predicting and preventing guest experience issuesHow BodhiGPT, GuestGPT, and their AI Super-Agent enhance operations and 5-star reviewsExpansion into the multifamily & residential marketFrom AI-powered automation to quarter-million data messages per second, Bodhi is transforming how properties manage systems, respond to guest needs, and create unforgettable stays. Whether you're running luxury hotels, select-service properties, or multifamily communities — this episode is packed with insight into the future of smart operations. Watch the FULL EPISODE on YouTube: https://youtu.be/NeThDs6pbbs Links:Will on LinkedIn: https://www.linkedin.com/in/will-gilbert-0348586/Bodhi: https://www.gobodhi.com/ For full show notes head to: https://themodernhotelier.com/episode/229 Follow on LinkedIn: https://www.linkedin.com/company/the-... Join the conversation on today's episode on The Modern Hotelier LinkedIn page Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

    8 分钟

  6. 11月6日

    #228: Leading the Way in Hotel Laundry Appliances | with Zach Yaeger

    How do you keep hotel laundry running when every minute counts?  In today’s episode, Steve Carran sits down on the trade show floor with Zach Yaeger, Business Development Manager at LaundryLux — a company making major waves in the hotel laundry and commercial laundry space. Zach shares how he went from college intern to spending 12+ years growing with LaundryLux, why their European-engineered Electrolux equipment is changing the game for hotels, and the biggest challenges they solve for hoteliers — especially fast lead times, reliability, and utility savings. What you’ll learn in this episode:  How LaundryLux stands out from other laundry companiesWhy technology and efficiency are becoming critical in hotel laundry roomsHow fast lead times and stocked equipment protect hotels from downtimeThe future of laundry in hospitality and growing demand nationwideWatch the FULL EPISODE on YouTube: https://youtu.be/WxkMXOo7Y2w Links:Zach on LinkedIn: https://www.linkedin.com/in/zach-yaeger-77ab9499/LaundryLux: https://laundrylux.com/ For full show notes head to: https://themodernhotelier.com/episode/228 Follow on LinkedIn: https://www.linkedin.com/company/the-... Join the conversation on today's episode on The Modern Hotelier LinkedIn page Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

    8 分钟

  7. 11月5日

    #227: Making Great Guest-Facing Technology Seamless | with WorldVue

    In this episode, we’re coming to you live from the bustling show floor of The Hospitality Show in Denver, Colorado, inside the WorldVue booth.  Steve Carran sits down with four of WorldVue’s top leaders to uncover how the company has evolved into one of the most trusted hotel technology partners in the world — and where guest experience technology is headed next. Tune in for real talk on global rollout, partnership criteria, AI & IoT personalization, and making hotel tech “invisible” for better stays. What you’ll hear in this episode The WorldVue origin story and growth mindset How WorldVue evaluates partners and technologyBalancing global consistency with local execution and guest expectationsDeep dive on Compass — extending the guest experience beyond the room using AI & IoT Practical examples of guest personalization and why “people first” still winsWatch the FULL EPISODE on YouTube: https://youtu.be/gLK3KQZSGBE Links:WorldVue: https://www.worldvue.com/ Robert Grosz: https://www.linkedin.com/in/robert-g-9806552/ Chris Guthery: https://www.linkedin.com/in/chrisguthery/ Scott Jamison: https://www.linkedin.com/in/scott-jamison-yyz28/ Mark Schaps: https://www.linkedin.com/in/mschaps/ For full show notes head to: https://themodernhotelier.com/episode/227 Follow on LinkedIn: https://www.linkedin.com/company/the-... Join the conversation on today's episode on The Modern Hotelier LinkedIn page Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

    11 分钟

  8. 11月4日

    #226: Navigating Trust, Innovation, & Partnerships in Hotel Tech | with Wendy Zapach

    In this episode, we’re live on the trade show floor at The Hospitality Show in Denver, Colorado, sitting down with Wendy Zapach, Chief Revenue Officer at Optii. We dive into the major shifts happening in hotel technology, why mergers and acquisitions are shaking up the industry, and what hoteliers should be demanding from their tech partners moving forward. Key Topics Discussed: Why consolidation in hotel tech is creating innovation gapsHow tech mergers affect operators, guest experience & trustWhat hoteliers should ask when a tech partner changes ownershipHow to tell real AI solutions from AI “fluff”Why bigger tech ecosystems don’t always mean better outcomesWendy shares insider insights on predictive intelligence, machine learning, open APIs, data transparency, and how hotel teams can protect guest experience while modernizing operations. Watch the FULL EPISODE on YouTube: https://youtu.be/BRH7_W6sVZs Links:Wendy on LinkedIn: https://www.linkedin.com/in/wendyzapach/Optii: https://www.optiisolutions.com/ For full show notes head to: https://themodernhotelier.com/episode/226 Follow on LinkedIn: https://www.linkedin.com/company/the-... Join the conversation on today's episode on The Modern Hotelier LinkedIn page Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

    13 分钟
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关于

Each episode we discuss industry trends, talk about new technologies, and speak to industry experts. All so that you, The Modern Hotelier, can succeed in a new age of hospitality.

信息

  • 创作者
    David Millili & Steve Carran
  • 活跃年份
    2022年 - 2025年
  • 单集
    234
  • 分级
    儿童适宜
  • 版权
    © David Millili & Steve Carran
  • 节目网站
    The Modern Hotelier

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