265: Scaling Customer Experience Through Cross-Functional Collaboration with Ellie Hutton

This week’s guest taught me truly the importance of always providing an exceptional customer experience and having that front in mind all the time. She studied History and Geography prior to beginning her career as a Research Manager. She later went on to expand her skills in Business Development, relationship selling, consulting, as well as communications research and satisfaction. 

This week’s guest also spend almost 13 years at Vision Critical, where she held roles in business development, account management and enablement, working her way up to Sr Director of Product Marketing where she continued to shine a spotlight on customer stories. 

Following Vision Critical, she went to Dooly, where I was so fortunate to work hand and hand with her and the Customer Success team to drive adoption, renewals, and expansion. Learning from a leader like her truly taught me the importance of Cross-Functional collaboration, a skill that I now consider one of my core strengths. Now, she continues to help customers lay a strong foundation to successfully scale startups. Without further ado, I couldn’t be more excited to introduce one of my career mentors - Ellie Hutton. In this episode, we discussed:

• Great service skills from hospitality to SaaS

• Tackling post-sales business challenges

• Lessons from McDonald’s on process optimization

• Understanding customers through research

• The role of a GTM ring leader

• Being customer-ready

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Please enjoy this week’s episode with Ellie Hutton. ____________________________________________________________________________

I am now in the early stages of writing my first book! In this book, I will be telling my story of getting into sales and the lessons I have learned so far, and intertwine stories, tips, and advice from the Top Sales Professionals In The World! As a first time author, I want to share these interviews with you all, and take you on this book writing journey with me! 

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