Management Blueprint | Steve Preda

Steve Preda

Interviews with CEOs and Entrepreneurs about the frameworks they are using to build and scale their businesses.

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    310: 5 Steps to Better Listening with Alana Dobbins

    https://youtu.be/l5fLRKRgpQc Alana Dobbins, Executive Director of the Business Owner Success Alliance (BOSA) and Business Development Specialist at W.G. Nielsen & Co., shares how servant leadership and active listening help advisors and entrepreneurs make smarter, faster, and more aligned business decisions. Alana introduces the 5-Step Listening Framework she developed through her extensive experience in investment banking and business development: Mandate, Plan, Team, Execution, and Self-Awareness. This framework helps leaders build trust, uncover risks, and strengthen alignment between vision and execution. She also discusses BOSA, an upcoming mentorship platform connecting business owners with trusted advisors through short, video-based guidance — creating an accessible way to get sound advice at the right time. From building chemistry with clients to balancing empathy with accountability, Alana shares how genuine listening and mentorship drive growth and confidence in the world of M&A. — 5 Steps to Better Listening with Alana Dobbins Good day, dear listener. Steve Preda here with the Management Blueprint podcast.  I’m the founder of the Summit OS Group, which developed the Summit OS Business Operating System. And today my guest is Alana Dobbins, the executive Director of the Business Owner Success Alliance and The Business development specialist at W.G. Nielsen and Company and Mid-Market Investment Bank in Denver, Colorado. Alana, welcome to the show.  Hi, Steve. It’s such a pleasure to see you again. I enjoy every time I get to share a conversation with you.  Yes, you’re referring to me being a guest on your podcast, which I very much enjoyed, and I’m sure this one is even gonna be better than that one. So let’s get into it. And, you know, I’m very interested in what drives people, and I always ask on this podcast, what is your personal why and what are you doing to manifest it in your professional life?  I love that question. I’ve seen you ask that on the podcast I’ve watched yours. Gosh, everything is different when you get older and over the years you realize what is important to you, and I wanna live a good life. And I don’t wanna walk by somebody that needs help and not help them. I don’t wanna over promise and under deliver like I have in the past. So I think that would be my why, and manifesting that in my career, it's every day we're serving business owners every single day in some capacity we're showing up Share on X and we’re utilizing skill that we’ve built over my 25 year career, your wonderfully distinguished career, but we bring that to the table. So I think manifesting living a good life is to really utilize everything that I’ve honed and I’ve developed, and that can be put to make someone else’s life better.  Yeah, it is so true. And when I was younger, even not that much younger, even a few years ago, like 10 years ago, I wasn’t really aware of this whole idea of why it’s important to think about who you are serving and how we are helping people, but it’s really a huge tool to empower ourselves to do our best work. And also to be able to have a long-term perspective, which helps iron out some of those rollercoasters that we all face. So yeah. You love your servant philosophy. You have developed an organization called the Business Owner Success Alliance. So what made you want to be involved with this organization and what is the mission of this organization? What I’ve seen and witnessed over my career are the business owners who are in growth mode, the business owners who are looking to exit the business owners who are leaning on others for sound advice, to make business decisions. And I’ve been very fortunate to have been exposed to this environment since I was 19. I was very fortunate for that and in seeing so many different types of business owners. The mission around BOSA is to bring together advisors and mentors that have sound advice that can very easily address something that might change the trajectory of a business owner's decision and having that advice at the right time along with it… Share on X We wanted to bring that in a way that was digestible. Connections can be made on BOSA where if an advisor and a business owner want to establish some sort of ongoing relationship, that’s completely up to them. But we wanted to bring an opportunity to have a business owner pop a question out and get a response, a 15, 22-second video response from someone that has valuable advice that can possibly help them make that decision at that moment so they can position themselves to do the best they can do in leading their companies.  Wow, okay, so this is a unique format. It sounds like, that you’re not bringing the peer groups together live, but it’s more about communicating through asynchronous video. And giving them a platform where they can look at other questions that have been posed and review other content as short video snippets that they can easily digest and go, ‘Oh, I need more information on that. Maybe I’ll reach out to that advisor’. But having that video library of other things, business owners in their realm, so questions that mom and pop business owners have are going to be different than established businesses in growth mode. So we have a dynamic way of allowing the person that owns the company in growth mode to see relevant contact and vice versa for the other stages of growth.  I love it. This is very interesting. And how many members are there in this alliance?  So we haven’t launched our platform yet. We are taking pre-registration via our website, and so we have quite a list of business owners and we’re building up our business advisors. When we want to launch, we want it to really add the value that we’ve built it for. So, we’re looking for additional mentors and advisors. We have quite a few business owners who are waiting. So we’re in the process. So if you’re a business advisor with an excellent career that you think you might be able to donate a little bit of your time. Mentors that are leaders in various different spaces, that’s what we’re looking for.  It’s so important. I actually was asked to do a keynote last week and there were only very short time, I only have 20 minutes and I picked three topics. One of the topics was mentorship and how important it is and actually looked through my life and I realized that I used a lot of mentorship, but I also missed out on a lot of mentorship. And I think the better mentors you find, the faster we can grow our businesses. So I allowed this initiative. I think this is very smart and very useful.  We’ve been exposed to so many in our careers. I know you and I have talked offline and so many in our careers have taken the time to lift us up and help us through things and, and teach us. So this is an— it’s giving back, but it’s also allowing an avenue where the newest and greatest tools, you know, forget AI. I love AI. But this is one-on-one real advice from experienced people.  Yeah. And the couple of things there I’d like to mention. So, you know, AI is very useful. It really helps with productivity, but a couple of things AI cannot do. So AI is not always able to filter information. It can create a lot of information, which is sometimes overwhelming. But you need wisdom, not just information, and you need to filter this. And mentors are able to bring that wisdom to the table. Mentors can also give you validation sometimes, you know, because as entrepreneurs we don’t just need good advice. Sometimes we need someone who actually gives us some encouragement so that we are doing good work, even though we are struggling. And the third thing is accountability. So again, it’s not possible to be accountable to a machine, right? But it is to a human being. So AI, ChatGPT is not replacing mentors. For sure.  Well, and when you mention all of those, it’s, you know, the failures that we learn the most from. I don’t think AI can draw from its failure in business. You know, there’s going to be triggers in our mentors and our business advisors history that something that triggers something that they failed on, that they had to really learn the hard way. And, helping business owners avoid that. That’s our mission really.  And really, you are not gonna learn big things without failing big, I believe, because that is the forcing function to push you to be creative, find a solution, and then it could be a unique solution, which then gives you a competitive edge. So it is huge and mentors can help with that. Alright, so obviously the reason you are putting this together, because you are, and I experienced this when I was on your podcast and you were asking the questions. You’re a really good listener.  Thank you.  And I think that’s why you have utilized a five step listening framework that you talked about in, on the pre-call to this interview. I’d love you to share it with our listeners what those five steps are and how do you go about, you know, actively listening with this framework.  And you know, when we talk about framework, we all make whatever we’re doing specific to our world, our universe who we’re helping. And as an investment banker and someone that’s been doing mergers and acquisitions for a very long time, I've found that this process of listening, it not only applies to my industry, but every single person that is running a business that has a specific job, it's helped me immensely for years and years. Share on X I wasn’t the best listener. And when you come, everyone says, well, know your audience. Know your audience. It’s not just about knowing who you’re talking to, it’s about understanding what you’re trying to get. What is the mandate of this conversation? Why am I here? So the first part of active listening for me is really taking a minute and going, okay, what

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    309: Give Helpful Legal Advice with Pál Jalsovszky

    https://youtu.be/76GQZb8nj_Q Pál Jalsovszky, founder of Jalsovszky Law Firm — Hungary’s fastest-growing commercial law firm — shares how he built a top-tier legal practice by challenging tradition and creating a firm that reflects his values of professionalism, creativity, and clarity. We explore Pál’s journey from international firms to founding his own, and how his Straightforward Legal Advice Framework—being Practical, Specific, and Risk-Weighted—reshaped the client–lawyer relationship. Instead of theoretical opinions, Pál believes lawyers must take responsibility, quantify risk, and give actionable answers that empower clients to decide with confidence. He also discusses building a culture of collaboration, training lawyers to think like business partners, and how AI will transform the legal profession—from due diligence and analysis to redefining what young lawyers should focus on next. — Give Helpful Legal Advice with Pál Jalsovszky Good day, dear listeners. Steve Preda here with the Management Blueprint Podcast, and my guest today is Pal Jalsovszky, the owner of the Jálsovszky Law Firm in Budapest, Hungary, which is the fastest growing commercial law firm there, with a special focus on tax and the mergers and acquisition law. Pal, welcome to the show. Thank you. Nice to speak to you.  Yes. We go way back with Polly, 20 years probably. We were one of your first clients when you started the law firm in 2005 and we’ve worked together on many ideas and I, we met recently and I thought that would be a great guest on our podcast, sharing your journey of how you built up this very successful market leading law firm in Budapest. But before we go there, I like to ask my favorite question, what is your personal why and how are you manifesting it in your practice upon it?  Well, to tell you honestly, I didn’t have a personal why for quite a long time because if we just go back to my history, I worked for international law firms and 10 years ago I made the decision to separate from the international law firms and start up my own venture. It was an incidental decision at that time, and it was not a well thought and well elaborated, decision and step. I can tell you the story. The story is quite short that  I worked for Linklaters and I was working for the legal industry for seven years and eight years, mainly in the tax department, and I still believe that I need some more improvement in tax, so I wanted to go to an international advisor firm. And then I started my interviews and one of them was very positive to me. And we finalized the deal or this early we said that, okay, I would start working with them. So I was just leaving Linklaters, and, I believe that I would join that firm but there was a turning point when that firm started with the new head of a department who didn’t want to increase the number of employees. And then from one day to another, they said that they are not able to offer me a job. It was actually 20 years ago. And then, from one day to another, I quit a law firm and I didn’t have a new job. So it was just a decision what to do with myself. I start my own career. So it was not a very, well thought and well elaborated decision to start my career. So I didn’t have ‘why’ at that time. So I was just going with the flow. I was giving advice, I was trying to attract clients, and it came up that I’m valuable and I was needed by the client. So I just had one more client and one more employee, one more colleague. So I broadened my spectrum. I broadened my expertise. So when I started my law firm, I didn’t have any such type of a goal or specific vision. But since then, so I’ve been doing this firm for 20 years now. So in the meantime, such type of wise and such type of impact or answers have in fact elaborated in my life and in my way of thinking. And now just starting, so preparing for this discussion, I just put together all the things that I have in the back of my mind that really just may be the idea or the drive  to come to this point. And one was actually to be the law firm that on one hand is professional, but which is also out of box, which is actually reflect my own personality, which is on one hand, services clients in the highest professional manner. On the other hand,  a law firm that is creative, that is exceptional, that is unique, that is actually the corporate myself. Share on X So how I behave, how I work, how I think, how I manage my own personal life, which is not definitely the mainstream, which is a bit unique, a bit out of the box way of thinking. So one hand to create a law firm on my image. Yeah.  The other is to build a community, because a law firm is a bunch of people and the most important asset of a law firm are the people. And, it was so lovely to see that I started to hire people under my own methodology. I wouldn’t say that I have a very good sense of creating personal relationships and in my private life I had some problems with that, but it turned out to be that I had quite a good sense of feeling to select those people around me who fit together each other and who can work in a combined manner and who can cooperate efficiently and who can create a society, can create  a common workshop. And creating a set of people, just the community became a very important part of my goal and my achievement. And then third came the market impact so that it’s not only an impact that I can create for 20-30, and now we are 60 people, but we can create something for the society, for the community, for the country, for professional community so that to create something which can also add something in a bigger manner. Share on X Either university students, we started our academy three years ago, which targets university students, providing them with practical knowledge and practical expertise, and also with the legal community. And also making a footprint, making a type of a brand, an image on how to run a law firm in the modern time, in the 21st century and how to a bit, adopt a new manner in old fashioned and very traditional industry.  Yeah, yeah. No, I love it. And, when we first met, it was actually an interesting story because the building where we met turned out to be located on a plot of land, which was owned by my great-grandfather. So that was kind of a very interesting realization. But what really struck me when we first met was that you were a really good listener and you were very thoughtful how you gave advice and you had some really good out of the box ideas at the time. It was the tech structuring for an M and A transaction. And I was very impressed with your creativity there. And then we started working together on different projects and I remember you were hiring some people who were kind of picking things up and tell, and really following the style that you introduced. So what I’d like you talk more about at this point is your process. So, how is your approach different and what is it that you do differently? And you talk about being, providing straightforward legal advice. Maybe you can call it the straightforward legal advice framework. So what does that framework look like and what are the elements.  So if you speak to lawyers in many countries and also for Hungary, lawyers tend to avoid giving you a straight answer. So in most of the cases, you receive an ambiguous answer from a lawyer telling to you that if you see from this angle you can get to this result. Come and other angle you can get to another result. And then nothing is black and white. Everything is great. And, I don’t believe that it helps the client in any way. I’m sure that you need to give a comprehensive answer to the client, so not just saying yes or no, but I believe that when you give advice, the advice is that what the client should do. So you need to assume the responsibility of providing clear guidance to the clients that in a certain situation where he should go. And, in doing so, it’s not only your gut feeling or your internal belief that you’ll need to take into account, but also the perception of the client because a certain advice is valid for one client, but it’s not valid for another client. I believe that there’s an art in that when you understand the problem of the client, you have the legal reasoning behind, you come to an understanding of what are the risks what are the circumstances, what are the legal aspect of a certain case, and then you dare to go to the client. Tell him that in your situation, I would do this, or I advise you to this, or I would advise you to do that. And, this is very rarely done in the legal profession. And most of the lawyers, they believe that this is an excessive responsibility. That if you say something to the client, then you assume bigger responsibility. If you just described the social situation and leave it to the client what to do, I don’t believe this is the case, especially if you tell the client that he or she should go probably to this direction, but okay, it has this type of, or this amount of risk, you do not just propose the client to take one road or one direction, but also tell him that, if he just opts for this decision that, what consequences it can have. Whether those consequences, they are deep, they are risky or they are negligible. Actually, I’m not only a lawyer but also an economist. And I have a very good mathematical background. And, what I just elaborated is to giving the percentage to the client that what is the percentage of the risk, or what is the percentage of the negative outcome, which is very rarely done by lawyers. Lawyers tend to say it is a significant risk or low risk or medium risk. So they tend to use certain words or certain objectives, which I hate because this really just a type of direction which can be open to many interpretation I like to give percentages. Sorry, I stop you. So how would you describe the right kind

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    308: 4 Secrets to Growing Leaders with Adam Joseph

    https://youtu.be/Da2JjKuwqiI Adam Joseph, entrepreneur, 5-time PE-funded CEO, two-time Fortune 100 executive, and Summit OS Guide™, shares how developing people through ownership, mentorship, and trust drives leadership growth and organizational success. We explore Adam’s journey from first-time founder to leading multiple private equity–backed companies, and how his Leadership Growth Framework—Identify Talent, Launch Careers, Mentor, and Allow Them Room to Fail—has helped him build empowered, high-performing teams. Adam explains why potential matters more than experience, why CEOs must coach forward instead of managing backward, and how giving people space to fail builds resilience and confidence. He also discusses the “Burn the Boats” mindset—what it means to go all in as a leader—and shares how to balance ambition with purpose, family, and fulfillment. — 4 Secrets to Growing Leaders with Adam Joseph  Good day. Dear listeners. Steve Preda here with the Management Blueprint podcast, and my guest today is Adam Joseph, who’s an entrepreneur, a five time private equity funded CEO. A two time Fortune 100 executive and the Summit OS Guide. Adam, welcome to the show,  Steve. Thank you. It’s been a long wait. I’m thrilled to be a part of blueprint. It’s good to have you here on the show and, you know, let’s dig in. I always ask guests about their personal why and how they manifest it in their professional life, in their business, in the practice. So what is yours?  So, I know this sounds cliche, but you know me a little bit, so I think you can validate that. I really try to live life to its fullest when it comes to my career. I love to fill my days with people that share my passion for building. When I come home, I wanna be with people I love, and when I have time off, I want to enjoy the adrenaline sports that give me energy, whether it’s skiing or biking or hiking. Or climbing, whether it’s with other experts or newcomers who wanna learn. For me, that’s what energizes me. And I have found in my career that it’s possible to do this in business as well. I can remember as a young entrepreneur, building my first company, trying to get my very small team to be as productive as possible and to work as hard as possible. And part of the magic with that was to get the most out of them. I bought two cheap hockey goals at a Costco, and every day at lunch we play a little roller blade hockey. Not only did it make them more fit, but they, we really got to know one another and, and enjoy one another aside from sling and code. And I, not only rewarded them with a little bit of fitness, but we were fortunate to get a trade sale just a few years later.  Wow.  I truly believe in all things you need to savor the journey, not grind to the finish line. It’s true in a bike race, it’s true over dinner, and it’s certainly true with a business. Yeah, I like to say also that it’s so hard to make a business successful if you don’t at least enjoy the ride and you don’t have fun along the way.  Absolutely. I mean, and there was absolutely times in my business career where it was nearly impossible for me to come up with that right balance and it impacted my family, it impacted my personal wellbeing. I would argue that many of the management skills I developed as an operator were so that I could make the time to recover that balance between work and everything else.  So what does it take to create the time? What does it take to have this balanced life as a top executive? It’s not something that CEOs brag about, that they are having balanced lives. Well. A lot of it is being part of or building a great team. To me, the best thing you can do is have people that you know and trust, that you can not only delegate things to, but know that they'll be done as well or better than you can. Share on X ‘Cause quite honestly, particularly as a growth stage, CEO, a lot of your time is spent either doing other people’s jobs that you may not do nearly as well as they do or worrying about how well they’re doing it and, and sometimes sticking your nose in places where it’s just not helpful and oftentimes counterproductive. So what does it take to be at a team, such a team around you? How, how do you attract these people?  Great question. So important and rewarding. One of the things I’m most proud of in my career, you know, are some of the people that I brought along the way and certainly appreciate others doing the same for me, the first piece, and again, this is one of the parts I also really enjoy, is identifying talent. Share on X If you’re in a bigger company, finding people in the organization, if you’re not looking in your network, your friend’s network, right? Good people stand out and I strongly advise to select for potential, what they could be, not their performance in their last job. I assure you, your top seller does not often make the best chief sales officer, I’ve made that mistake.  Sorry Adam. So how do you know who has potential? How does it show up?  So some of it is just, you know, understanding what drives them, understand how they interact with you, how they interact with others that, you know, get, oftentimes you’re finding out about them because of a reputation, because of something they’ve done. Peel under the covers, understand, you know, where they want to go with this, how they got these skills, et cetera, and so forth. And in many cases, it’s giving them a test drive, taking people that have never managed anyone in their lives and saying, today you’re not gonna manage people. You’re gonna manage a project, a blueprint, what have you. And maybe that becomes a business and you get to read it or lead it, or maybe it doesn’t. That the main thing to me, whether you’re developing a leader or an individual contributor, is work with them on an idea that they can own with plenty of wiggle room for them to grow and innovate within that idea, right? The concept of a business within a business or an entrepreneur, working for an entrepreneur makes absolute sense and really gets you to exploit the best of that person, the things that they're passionate about. Share on X   I like what you said about ownership. You  mentioned, you used the word ownership. You’re looking for people who are willing to own their function. What do you mean exactly by owning their function?  Owning their function. So again, it begins with you as their leader, giving them lots of rope saying, we have a problem. Right? We’re trying to, I can look at my, think back to my experience with Dan Grom at Concur. Dan was a star collections manager at Concur. He was collecting millions of dollars from some stingy CFOs who didn’t want to pay us. He came to me and said, I want to be part of your customer success organization. I wanna touch customers on the positive side not take their money after they’re already onboarded. So we came up with some ideas on things he could help me with on a fledgling business that was auditing customer expense reports. I said, Dan, figure out a way to do this less expensively and more effectively than we do today. It took months and months just to come up with the scheme, eventually resulting in us creating a thousand person global operation that Dan, who managed, you know, five collection agents when he joined me, was overseeing and generating over a hundred million in revenue. We applied his ability to connect with people. The idea that we could automate a service that we were previously doing with people to create a business that represented roughly 10% of our company’s revenue before we sold it.  Okay. So, that’s ownership. He had an idea and you let him run with it. And he created a business within the business, kind of an entrepreneur type of situation. So, when you identify the talent, what’s the next step? What do you need to do with the talent that you identified? You give them ownership. What’s the next step?  Oftentimes, when, before giving them ownership, getting them hired means really enticing them, right? And leveraging, you know, their own entrepreneurial spirit. For me, as a grower, right, and someone who’s building businesses, having someone with that passion is important and convincing them. That joining our team, being part of a, a bigger function and taking on a meaningful role is something they really wanna do. You know, once I bring them on board, once we give them that challenge, it certainly requires a great deal of investment in them. Training, mentoring, et cetera and so forth. You know, when it comes to mentoring, my guidance is really think about coaching people forwards, not backwards. Spending a lot of time on the things they should, or could or would’ve done isn’t gonna help them scale, you know, instead provide a framework that allows them to make mistakes. I mean, let’s face it, we’re not surgeons or nuclear scientists. So if a mistake is made, no one’s going to die. But oftentimes, that leader or potential leader learns more from making that mistake and getting collective feedback on how they could have handled it differently than watching someone else do it or telling them how to do it. Share on X Yeah, yeah. Just an aside, so I just got off the call with a client. And he told me that he was very frustrated because one of his team members made a $50,000 mistake. And I said, okay, and what did you do? He said, the first thing I did was I called that person and I told her that her job is safe. This is not gonna count against her, and we are going to figure out how to solve this. And just don’t panic. Do your job and you’ll figure this out. So I think this is super important. Even Jack Welch tells a story when he blew up a factory and then he got a promotion afterwards.  No, I think that’s great. All right. As an entrepreneur, you gotta be in it for the

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    307: Squash Limiting Beliefs in 4 Steps with Tinsley Galyean

    https://youtu.be/7Gq4_nY3n_Q Tinsley Galyean, CEO of Curious Learning, is on a mission to eradicate illiteracy worldwide by helping people reframe how they think, learn, and lead through curiosity. We explore Tinsley’s journey from the MIT Media Lab to co-founding Curious Learning, a non-profit transforming education for children in over 200 countries. He introduces his Eliminate Limiting Beliefs Framework, which guides leaders to let go of defensiveness, open up to curiosity, ask questions to understand, and create awareness of their assumptions. Tinsley explains how curiosity dissolves barriers to change, why awareness precedes transformation, and how these principles can drive both personal growth and global literacy. He also shares stories of communities teaching themselves to read and offers a surprising belief that 90% of leaders would disagree with—challenging traditional notions of control and leadership. — Squash Limiting Beliefs in 4 Steps with Tinsley Galyean Good day, dear followers of the Management Blueprint Podcast. My name is Steve Preda. I’m the host and my guest today is Tinsley Galyean, the CEO of Curious Learning, a nonprofit that is working to eradicate illiteracy around the word. And Tinsley received an Emmy nomination for his work on the Discovery Channel and has recently authored Reframe: How Curiosity and Literacy Can Define Us. So please, welcome Tinsley Galyean to our show.  Thank you, Steve. Thank you for having me here.  Yeah. It’s great to have you and you have a really inspiring nonprofit.  Thank you.  Normally, I don’t have  nonprofits on the show, but yours was an exception because I really like what you’re trying to achieve here. So let’s start with my favorite question, which is, what is your personal why and how are you manifesting it with Curious Learning?  That’s always a good question. Thank you. I’ll take a quick moment to do a little bit of background to lead up to that because I think like most people, my personal why has evolved over time. So I, my background is in computer science, electrical engineering, as well as design and media. I ended up doing my PhD work at the MIT media lab in the early nineties. Then was in the world of technology and media, mostly kids, space, and often had an educational component for a couple decades as a result of that. And then shifted my work more towards kind of nonprofit philanthropic work and was asked to work with the Dalai Lama to start the Dalai Lama Center for Ethics and Transformative Values at MIT. From there, asked to come back to MIT and teach and start to get involved in research projects. One of those research projects was asking whether children could learn to read if the only resource they had was a tablet with some curated apps on it and left to their own devices. This kind of skunks work research project was done in remote Ethiopia and gave kids that had no access to school and no one in the village that were literate that access to these tablets and left them alone for a year. And after a year, they were roughly at the same place. They would’ve been in a well-resourced US kindergarten, which was an astonishing realization. And I was kind of at the right time, at the right place with the right history and the right skills to say, you know, what does this mean? Can we replicate this? Can we scale it? What could the impact be globally if we could make it a reality? And you know, that kind of became the birth of Curious Learning, you know, in terms of getting back to your real question, which is the personal why during that journey I came to believe and understand that a big part of what we're doing as humans in our lifetime is learning and growing. Share on X That’s one of the most rewarding things we can do, and when we can do it for ourselves and we can promote that and encourage that in others, that that’s at the core of our being. I’ve come to a place where I’m working on an entity that not only allows me to personally grow and learn from the process of working on this kind of global stage. But also help my, all the people within my organization learn and grow during their careers and their process and their connections. And we have people throughout the world working with us. And then I also use that as a  platform for helping as many children in the world learn and grow as well. So I can’t think of a kind of better way to feel like I’m doing the work of the greater good. Yeah. That’s amazing. So how is, how can you achieve that, these kids with a tablet that they even know what to do with it and keep it charged? I mean, you see people who are highly educated, forget to charge their mobile phones. I wonder how can you get this who come from very disadvantaged backgrounds to actually be organized enough to even do this? And I think there’s a distinction between kids, and adults too. Right? You know, when we handed out the devices in those first remote villages and we replicated this experiment in a number of places around the world, we don’t even tell the kids how to turn them on. We just give them. And then, you know, if they ask what they should do, we said, you figure it out. And it usually takes about four minutes at a maximum before some kids figured out how to turn it on. And it usually is not more than 20 minutes before every kid has it turned on, and they’re sharing and collaborating and talking to each other and working. It’s, there’s this innate curiosity that when you facilitate it and enable it. Just kind of takes over. And there is something magic about the touchscreen. The touchscreen is unlike a traditional computer interface where you have a keyboard and you have to know your letters. This, the touchscreen is something you really can’t engage with as a pre literate person. So that kind of innate person curiosity is part of the magic that makes it happen. Yeah, that I mean, curiosity is such a huge motivator of people and it’s a huge, huge driver of progress. So this is amazing. So tell me a little bit about Curious Learning as it is in the name of your company as well, and how do you help people grow in a broader terms, maybe in a, you know, 30,000 view. What is blocking people from growing in general, and how do you help them get envelope?  Yeah. So, I talk about this a lot in the book and we can kind of touch on the high levels of it here and there’s a lot more depth in the book, but a big part of what we’ve kind of discovered over our journey over these last 10 years is that we all have beliefs that we hold about how things should work and how things should operate. And that’s certainly true in the educational system around the world, right? Those beliefs can be very helpful for us. They can frame how we act and what we do and help us make decisions about whether something is appropriate or good to engage with or not. Share on X But when we hang on to those beliefs past the time, past, what I would call their expiration date, which is a date when that belief no longer or is inhibiting us from seeing some new possibilities, I tend to refer to them at that point in time as a limiting belief. So one of the things we try to encourage an organization, whether we’re talking to each other within the organization or talking to prospective partners, is to identify those moments when we feel like the conversation is starting to get shut down and kind of dive into it to better understand what’s at play there and what’s going on. And it’s often what we would call a limiting belief. And we have a kind of framework for doing that.  Okay. So that leads us to the theme of our podcast, which is frameworks that any entrepreneur or business leader can apply to their own business and their own situation. So what is the framework here? What is the framework for alleviating limiting beliefs?  Okay, so I’ll give you the high level one, the starting point. There’s a lot more depth in the book and there are a lot of examples, kind of global examples too that are very helpful to see in here as you go through it. But the general premise is that anytime you’re in a conversation with a prospective customer or a client, even somebody within your own organization, you can usually feel into that moment when there’s some resistance. Where either resistance in yourself or in the other person you’re talking to or both and you bumped up against something where people wanna kind of shut down that conversation and often they say something that does feel like it’s an end of the conversation and you know, it’s at those moments we tend to, we have to kind of fight our internal nature to just kind of say, it’s over. Let’s move on. Right. And the question is how do we do two primary things. One is that if there’s any kind of resistance or defensiveness that builds up in ourselves from that having happened, let go of that, make a conscious effort to let go of that in turn. On the other side of that coin is curiosity that we were just talking about, which is get very curious about what’s behind this without judgment, you know, start asking questions. Now questions like, tell me more about what you’re, what you’re thinking, or what kind of experience are you drawing upon that made you think that way or feel that way? And as you ask these questions, you can start to get down to what is the belief that person is holding or even for yourself, what belief you’re holding that’s creating that resistance. Can you give an example?  Well, I’ll give you an example from our World of Curious Learning. We’ll be in a conversation with, say, a Ministry of Education in an African country, and they’ll put forward the idea of using mobile devices to help the kids learn to read. They’ll be like, you know, that’s, that’s not possible. We’re not interested in it. Right. And there’s, we will start probing. Okay, so w

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    306: Create a Culture of Curiosity with Bill Ryan

    https://youtu.be/GAHLR_NnQz8 Bill Ryan, Founder of Ryan Consulting, helps organizations maximize their investment in technology and people by ensuring they work together efficiently and effectively, regardless of location. We explore Bill’s journey from technologist to consultant and his mission to connect people “over time and distance” by giving them what they need at the time of need. Bill introduces his Culture of Curiosity Framework, a leadership model designed to foster innovation, engagement, and problem-solving inside organizations. The framework emphasizes being willing to say “I don’t know”, making it safe to ask “why”, encouraging employees to figure out solutions, and provoking thoughtful conversation that sparks collaboration. Bill also shares why curiosity is the foundation of leadership, how leaders can model vulnerability to build trust, and why he views learning and development not as an expense but as a strategic investment in long-term performance and retention. — Create a Culture of Curiosity with Bill Ryan Good day. Dear listeners, Steve Preda here with the Management Blueprint Podcast, and my guest today is Bill Ryan, the founder of Ryan Consulting, helping organizations maximize their investment in technology and people by ensuring they work together efficiently, effectively, regardless of location. Bill, welcome to the show. Thanks, Steve. Glad to be here.  Well, I’m excited to have you and, to hear about your personal why and how you are manifesting it in your practice and activities.  I love that question. You told me you were gonna ask it. It made me think for a little bit and it took me back to like my very, very beginning part of my, of my career and it was all about how to use technology to send the message across time and distance. And I think that’s my fascination is my focus has really been centered on how to connect people over time and distance to the things that they need to support their performance at the time of need. And it’s kind of guided me through the various levels of technology of the various boxes we needed, the various places we stored information. But the way I kind of manifested is that it's all about centered on the person and making sure we meet their need at the time of need so that they can be successful. Share on X   That’s fascinating because ultimately you have to meet your clients where they are, and you can’t just put them in a box or put them on a cookie cutter framework and just hope that it’ll do the job you need to figure out what they need and how you adjust to that. Now, this is a good segue because you developed a framework called Strategy On A Page. It’s really a five step process and you call it SOAP. And other than the acronym I’m trying to still figure out what the connection of SOAP and this process is. Maybe you can enlighten me and also tell me about this process that you have come up with.  Well, and I wanna be clear, I didn’t invent this somewhere earlier in my career. I ran across this idea of a strategy on a page, and it was really, and it stuck with me, it has stuck with me through all of my years about how we as, as leaders, can convey our strategy to both our stakeholders, but also our leaders in a clear and succinct manner. So at the end of a process that I’ll talk about in just a minute, is this one pager, a strategy on a page. But to collect it, I have found kind of takes five key steps. And the first part really is about talking to the people in the organization and at all levels. And you said something just a moment ago that I think is so important because where I focus this idea of this soap results in is that it’s not a cookie cutter. So you have to really go talk to the people at all organizations, the part-timers, the hourly employees, the front office, the back office, the middle managers, supervisors, leaders, executives. But you have to really go talk to them and ask ’em a lot of questions ’cause they’re living the work. And then the second step is you listen. You know, poll questions. I’m a big fan of the five why’s. There’s a book on that, and I just gave the entire premise away. You ask why five times and you’ll get probably the good basic root cause of a problem, but you listen to the people and you kind of start to see themes. You can start to synthesize what they’re saying, what they’re living, what they’re experiencing. And more importantly, the things that they can see that would help them do their jobs better so that they’re successful. And after that, you kind of pull all that together. You go talk to leadership, but you frame it in the language of their people. I have found more success when I quote the people by using their words. I don’t, you know, put it, you know, I don’t put Joe Smith under the tray, under the truck right away, but I use that words and, and I wanna be very specific to leaders can understand and help kind of create that bridge of the context of the worker and their work back to the leader. So that they can kind of see it and you frame it in their own words and then you kind of help connect the dots. You help them understand that strategy has to be linked back to the tactical applications. So you bring focus into what will help make the organization move forward. You kind of help them identify the needs versus the wants. Share on X And you kind of help them go through the steps that says, you know, good, fast and cheap. What can you do with the resources you have, with the people you have, with the money you have, with the time you have? And then help them identify the things that they can either revise, replace, or remove.  And that I think is a key part because that’s when the plan kind of gels together. You know, we’re not adding something new to workplace because too many idea, too many times. I know in my career we had, oh, the next great idea, well, we just had one two years ago and we had another one and we’ve never taken them away. So part of this strategy that I do is to help the leadership understand that you know, your workers only can do so many things. So let's take this now that we've kind of helped connect all these dots. And go from a plan towards how we can people… Share on X   Identifying the things that they have to measure, the things that matter to the operations, so those metrics that really matter, being clear what can be done, and then kind of being clear about what can be done to the entire community. So communication’s really important here. You know, you might come up with 10 things that people have identified as like, these are really important, but you’ve also found out you’ve only got good, fast, cheap, you know, people, time, money, that you really can only do three or four of them to do them well. Okay, so, let me just zoom out here because sure there’s a lot in there and I’m afraid, I mean, I find it challenging to keep up and maybe the listeners who do something else motor loans or drive their cars, they will also find it. So the first thing that I’m really trying to grasp or,  grasping here, or maybe it’s, it’s talking to me, is this idea of crowdsourcing solutions from the people in the organization. So as a consultant, you know, sometimes we are guilty of coming in and we have preconceived ideas and we think we can fix things and, we just, you know, wanna be the smart, smartest person in the room or whatever it is. And then we just, you know, vomit ideas. But the level of buy-in into our ideas is gonna be a lot lower than level by in the ideas and the people inside the organizations, and then the other thing that struck me was that you talk about the language that the people are using on the front lines and feed that language back in and creating the context of the work worker or the lower level employee in the organization and synthesize, use the word, synthesize it back to the leadership so that they understand it may be in their own language. What those people are saying in their language. So are these critical components of this, this whole process that you crowdsource the ideas and then you synthesize it and transmit it to leadership and basically help to bridge the communication divide between them, help them figure out the strategy. Is this, how you see it as well?  Absolutely. I think the best thing I can, I can bring into an organization sometimes is the willingness to ask questions that some people aren’t. But I think the people within an organization, you know, the majority of the time, a high majority of the time, already have ideas on how to do things better, faster, cheaper, safer. If you just ask them. And I think, yeah, I’m willing to go ask, you know, Mike, I’m driven by curiosity. You know, those, those people are highly skilled. Ask ’em, they’re experts.  Yeah, no,  that’s definitely, and you know, it, it takes some level of humility to ask questions and not lead with answers, but lead with questions and let other people take the credit for the ideas. And that’s often in short supply and. Plus you bring,the objective, they are outsider as well, right?  So you are, you can ask those dumb questions that the inside people would don’t dare ask because of, you know, they might feel being shamed for them. Okay. So you basically connected that. So I think some of the things you mentioned her was talk to the people, listen and synthesize,  give the feedback, help connect the dots and craft a plan. So what does it take to help connect the dots? Is there like an, an approach that you take or some, is it just your experience of several decades of doing this? You kind of do this intuitively or is there a madness to the method or method to the madness, rather, how to connect these dots. You know, I got 25 years plus of doing this, so there was a little bit of, I have done this a few times, but a lot of time

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Interviews with CEOs and Entrepreneurs about the frameworks they are using to build and scale their businesses.