Eye On A.I.

Craig S. Smith

Eye on A.I. is a biweekly podcast, hosted by longtime New York Times correspondent Craig S. Smith. In each episode, Craig will talk to people making a difference in artificial intelligence. The podcast aims to put incremental advances into a broader context and consider the global implications of the developing technology. AI is about to change your world, so pay attention.

  1. -16 Ч

    #301 Hemant Banavar & Ryan Paulson: The AI Safety System Driving Toward Zero Harm

    How are AI and telematics changing safety for fleets in the real world, and what does it take to get from basic recordings to true accident prevention? In this episode of Eye on AI, host Craig Smith speaks with Hemant, Chief Product Officer at Motive, and Ryan, CIO at Fusion Site Services, to explore how AI powered cameras and telematics are transforming safety, productivity, and profitability across the physical economy, from trucking and construction to field services. We look at what makes safety AI trustworthy at scale, how to reduce false alerts that drivers ignore, and how to combine in cab coaching, human review, and rich telematics data to drive down risky behaviors. Learn how Fusion Site Services cut unsafe events by more than ninety percent while tripling in size, slashed insurance claims and premiums, and used real time insights to tackle idling, under utilized assets, and the hidden costs of unsafe operations. You will also hear how leading fleets run side by side vendor tests, design incentive programs that get drivers on board with cameras, and build a culture around zero preventable accidents. If you are responsible for safety, operations, or risk, this episode will show you how to evaluate AI and telematics platforms, which benchmarks to demand, and how to turn your data into safer roads and stronger unit economics. Stay Updated: Craig Smith on X: https://x.com/craigss  Eye on A.I. on X: https://x.com/EyeOn_AI

    49 мин.

  2. -4 ДН.

    #300 Fred Laluyaux: How Decision Intelligence & AI Agents Are Redefining Enterprise Operations

    How are Decision Intelligence and AI agents reshaping enterprise operations today? In this episode of Eye on AI, host Craig Smith sits down with Fred Laluyaux, CEO of Aera Technology, to unpack how organizations move from dashboards and ad hoc workflows to a system that senses, decides, and acts.  AI is not just about chatbots. At the heart of this transformation is decision intelligence: connecting data, analytics, AI, and automation to optimize decisions across the enterprise. Fred explains why this is becoming the operating backbone of the modern enterprise and how it accelerates the shift toward autonomous, self-driving businesses. We look at how to build a decision intelligence stack end to end, how AI agents collaborate with people, and how to stand up a control room that monitors decisions across supply chain, finance, and customer operations. Learn how leading companies model decisions, govern them safely, and measure impact with clear metrics that matter, including service level, cost to serve, cash flow, inventory turns, and time to resolution. Stay Updated: Craig Smith on X: https://x.com/craigss   Eye on A.I. on X: https://x.com/EyeOn_AI

    57 мин.

  3. 9 НОЯБ.

    #299 Jacob Buckman: Why the Future of AI Won't Be Built on Transformers

    This episode is sponsored by AGNTCY. Unlock agents at scale with an open Internet of Agents.    Visit https://agntcy.org/ and add your support.   Why do today's LLMs forget key details over long context, and what would it take to give them real memory that scales?   In this episode of Eye on AI, host Craig Smith explores Manifest AI's Power Retention architecture and how it rethinks memory, context, and learning for modern models. We look at why transformers struggle with long inputs, how state space and retention models keep context at linear cost, and how scaling state size unlocks reliable recall across lengthy conversations, code, and documents. We also cover practical paths to retrofit existing transformer models, how in context learning can replace frequent fine tuning, and what this means for teams building agents and RAG systems.   Learn how product leaders and researchers measure true long context quality, which pitfalls to avoid when extending context windows, and which metrics matter most for success, including recall consistency, answer fidelity, task completion, CSAT, and cost per resolution. You will also hear how to design per user memory, set governance that prevents regressions, evaluate LLM as judge with human review, and plan a secure rollout that improves retrieval, multi step workflows, and agent reliability across chat, email, and voice. Stay Updated: Craig Smith on X:https://x.com/craigss  Eye on A.I. on X: https://x.com/EyeOn_AI

    57 мин.

  4. 6 НОЯБ.

    #298 Ryan Kolln: How Appen Trains the World's Most Powerful AI Models

    This episode is sponsored by AGNTCY. Unlock agents at scale with an open Internet of Agents.  Visit https://agntcy.org/ and add your support. How do the world's most powerful AI models get trained and trusted at scale, and what does that really take from data to deployment? In this episode, Appen CEO Ryan Kolln joins Eye on AI to unpack how rigorous human evaluation, culturally aware data, and model-based judges come together to raise real-world performance. In this episode of Eye on AI, host Craig Smith speaks with Ryan Kolln, CEO of Appen, about building evaluation systems that go beyond static benchmarks to measure usefulness, safety, and reliability in production. They explore how human raters and AI evaluators work in tandem, why localization matters across regions and domains, and how quality controls keep feedback signals trustworthy for training and post-training. Ryan explains how evaluation feeds reinforcement strategies, where rubric-driven human judgments inform reward models, and how enterprises can stand up secure workflows for sensitive use cases. He also discusses emerging needs around sovereign models, domain-specific testing, and the shift from general chat to agentic workflows that operate inside real business systems. Learn how leading teams design human-in-the-loop evaluation, when to route judgments from models back to expert reviewers, how to capture cultural nuance without losing universal guardrails, and how to build an evaluation stack that scales from early prototypes to production AI. Stay Updated: Craig Smith on X: https://x.com/craigss  Eye on A.I. on X: https://x.com/EyeOn_AI

    51 мин.

  5. 30 ОКТ.

    #297 Jeff Lunsford: How Agentic AI Will Redefine Every Digital Interaction

    Why will agentic AI redefine every digital interaction, and what foundation do enterprises need to make it safe, trusted, and real time? In this episode of Eye on AI, host Craig Smith sits down with Jeff Lunsford to unpack how a neutral customer data platform like Tealium becomes the control plane for agentic systems. We cover how to collect and unify first party data responsibly, enforce consent and identity across channels, and feed the right context to models so agents can act with confidence in the moment. You will hear how real time profiles, event streams, and deterministic identity power personalization, automation, and transactions across web, mobile, ads, email, and customer support. Learn how leading enterprises are preparing for agentic commerce that could double digital interactions, why governance and privacy must be embedded into delivery teams, and which standards enable safe transactions and payments with agents. You will also hear how to build an "agentic front door" for your business, design guardrails and spending allowances, choose where to run reasoning and inference, and measure impact with metrics like conversion rate, ROAS, CSAT, and cost per resolution. ​​Stay Updated: Craig Smith on X: https://x.com/craigss  Eye on A.I. on X: https://x.com/EyeOn_AI

    48 мин.

  6. 26 ОКТ.

    #296 Yeop Lee: How Coxwave is Redefining AI Evaluation

    This episode is sponsored by AGNTCY. Unlock agents at scale with an open Internet of Agents.  Visit https://agntcy.org/ and add your support. How is Coxwave Redefining AI Evaluation? In this episode of Eye on AI, host Craig Smith is joined by Yeop Lee, Head of Product at Coxwave. Together they explore how teams move beyond accuracy-only metrics to outcome focused evaluation with Coxwave's Align. We look at how Align measures satisfaction, trust, and task completion across chat, email, and voice, how LLM as judge pairs with human review, and how product teams search conversations to find hidden failure patterns that block adoption. Learn how leading companies design an evaluation stack that guides prompts, agents, and UX, which pitfalls to avoid when shipping updates, and which metrics matter most for success, including completion rate, CSAT, retention, and cost per resolution. You will also hear how to run experiment tracking with model and prompt change logs, set up governance that prevents regressions, and choose between SaaS and on premise deployments that meet security and compliance needs. Stay Updated: Craig Smith on X: https://x.com/craigss Eye on A.I. on X: https://x.com/EyeOn_AI

    43 мин.

  7. 19 ОКТ.

    #295 Fergal Reid: Why Your Bots Fail and How Agents Fix Your Customer Support

    This episode is sponsored by AGNTCY. Unlock agents at scale with an open Internet of Agents.  Visit https://agntcy.org/ and add your support. Why do so many chatbots fail in the real world, and how can AI agents actually fix customer support? In this episode of Eye on AI, host Craig Smith explores how teams move beyond scripted bots to production-grade AI agents that resolve real issues across chat, email, and voice. We look at what makes agents reliable at scale, how to configure them safely, and how to manage them like digital workers alongside your human team. Learn how leading companies approach agent onboarding and governance, which pitfalls to avoid, and which metrics matter most for success, including resolution rate, CSAT, and cost per resolution. You will also hear how to enable actions like refunds and returns through secure procedures, design human handoff that customers appreciate, and build an omnichannel rollout plan that scales responsibly. ​​Stay Updated: Craig Smith on X:https://x.com/craigss Eye on A.I. on X: https://x.com/EyeOn_AI

    44 мин.

  8. 16 ОКТ.

    #294 Bhaskar Roy: How Workato Is Building the Rise of the Agentic Enterprise

    Try OCI for free at http://oracle.com/eyeonai This episode is sponsored by Oracle. OCI is the next-generation cloud designed for every workload – where you can run any application, including any AI projects, faster and more securely for less. On average, OCI costs 50% less for compute, 70% less for storage, and 80% less for networking.  Join Modal, Skydance Animation, and today's innovative AI tech companies who upgraded to OCI…and saved.   How are enterprises moving from AI experiments to a true agentic enterprise with measurable ROI? In this episode of Eye on AI, host Craig Smith speaks with Bhaskar Roy from Workato about how organizations can design, orchestrate, and govern AI agents at scale without sacrificing security or control. Together they unpack Workato's approach to building a single workspace for employees while agents and apps work behind the scenes to automate real business processes. They explain why the future of enterprise AI depends on orchestration, permissions, and human in the loop design. You will hear how Workato One and Workato Go bring connectivity, action, and governance into one stack, how teams assign KPIs to agents and track outcomes, and how to reduce agent sprawl while optimizing SaaS spend. Learn how leading companies are defining the agentic enterprise, what pitfalls to avoid when moving from pilots to production, and how to measure impact across sales, IT, support, HR, and finance so AI drives durable business value. Stay Updated: Craig Smith on X: https://x.com/craigss Eye on A.I. on X: https://x.com/EyeOn_AI

    57 мин.
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Eye on A.I. is a biweekly podcast, hosted by longtime New York Times correspondent Craig S. Smith. In each episode, Craig will talk to people making a difference in artificial intelligence. The podcast aims to put incremental advances into a broader context and consider the global implications of the developing technology. AI is about to change your world, so pay attention.

Информация

  • Автор
    Craig S. Smith
  • Годы выхода
    2018 - 2025
  • Выпуски
    300
  • Ограничения
    Без ненормативной лексики
  • Авторские права
    © Eye On A.I.
  • Сайт подкаста
    Eye On A.I.

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