Dental Practice Heroes

Dr. Paul Etchison

Where dentists learn how to cut clinical days while increasing profits - without sacrificing patient care, cutting corners, or cranking volume.   We teach you how to grow a scalable practice through communication, leadership, and effective management. Hosted by Dr. Paul Etchison, author of two books on dental practice management, dental coach, and owner of a $6M collections group practice in the south suburbs of Chicago, we provide actionable advice for practice owners who want to intentionally create more time to enjoy their families, wealth, and deep personal fulfillment.  If you want to build a scalable practice framework that no longer stresses, drains, or relies on you for every little thing, we will teach you how and share stories of other dentists who have done it!

  1. Resist Your Growing Admin Payroll, Fix This First

    قبل ١٩ ساعة

    Resist Your Growing Admin Payroll, Fix This First

    We break down why a “slammed” front desk is often a symptom of broken systems, not true patient volume. We show how tighter first conversations, better phone control, and clearer financial expectations eliminate repeat work and reduce burnout. • redundant admin work as the hidden killer of efficiency • cancellations as an upstream conversation problem that creates multiple downstream tasks • phone training as the difference between long meandering calls and confident appointment closes • clear financial presentations to prevent repeated questions and follow-up work • a leadership mindset shift from hiring to system precision • a baseline staffing metric of collections per full-time front desk team member • collecting the full patient portion at scheduling to reduce no-shows and friction • homework question for the team to identify repeat tasks and remove them at the source So if that's something that interests you, please reach out to us, set up a strategy call. Let's talk about it. And if you like what you hear, please give a five star review on Apple for the podcast. Don't be a silly goose....Download the Dental Practice Heroes App today and access all the free resources available to you. (Awesome Android ppl Click Here) Take Control of Your Practice and Your Life We help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams. Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

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  2. Full Schedule, Low Profit: The Real Problem With Your Dental Schedule

    قبل ٦ أيام

    Full Schedule, Low Profit: The Real Problem With Your Dental Schedule

    Exhausted, underproducing... but busy. Sound familiar? Instead of grinding away, you could be building a $1.5 million practice with just two procedures a day. In this episode, the DPH coaches break down block scheduling, guardrails that keep low-dollar procedures from stacking up, treatment planning benchmarks, and how to coach your team into building a profitable schedule — not just a full one. Topics discussed: Why a packed schedule doesn't always equal a profitable oneThe real reason your days feel chaoticBlock scheduling: how to protect your timeWhere low-value procedures belong in your scheduleWhat a $1.5M production schedule looks like day-to-dayHow to diagnose what’s wrong with your scheduleFour reasons you have a bad scheduleHow to audit and coach your team without dramaThe leadership mindset shift that ties it all togetherThis episode was produced by Podcast Boutique https://www.podcastboutique.com Are you Ready for a More Proactive CPA?  Email info@itxre.com or check out https://www.itxre.com for more information.  Don't be a silly goose....Download the Dental Practice Heroes App today and access all the free resources available to you. (Awesome Android ppl Click Here) Take Control of Your Practice and Your Life We help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams. Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

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  3. You Don’t Need More Space, You Have an Efficiency Problem (Costing You Big Time)

    ١٣ أبريل

    You Don’t Need More Space, You Have an Efficiency Problem (Costing You Big Time)

    We challenge the reflex to hire an associate or build more operatories when the real issue is low efficiency and weak utilization. We break down the numbers that reveal the true bottleneck and the practical steps that raise production and profit without adding fixed costs. • why most “space problems” are really efficiency problems  • the core rule: do not build a bigger box for a broken system  • real-world production per operatory examples and why benchmarks can be too low  • expanding hours as the fastest way to increase utilization  • the associate trap and how extra providers can reduce profitability  • the minimal acceptable production floor of $650 per hour and why owners should aim higher  • identifying constraints: new patient flow, hygiene pipeline, procedure time, scheduling  • how block scheduling can drive rapid production gains  • using evening hours to improve access without increasing overhead  • three questions to answer before expanding: DPH, hygiene coverage, fully utilized hours  Go to dentalpracticeheroes.com/slash strategy. Are you Ready for a More Proactive CPA?  Email info@itxre.com or check out https://www.itxre.com for more information.  Don't be a silly goose....Download the Dental Practice Heroes App today and access all the free resources available to you. (Awesome Android ppl Click Here) Take Control of Your Practice and Your Life We help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams. Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

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  4. Why Patients Say No (Even When You’re Right)

    ٨ أبريل

    Why Patients Say No (Even When You’re Right)

    The difference between associates producing $8K a day versus $1.4K a day? It has nothing to do with clinical skill. In this episode, the DPH coaches explain why building rapport with patients is the foundation of case acceptance. You'll learn how to coach your associates without pushing them away, a 2-minute exercise that makes patient conversations feel more natural, and how to work as a team to build trust before the doctor even walks in. Topics discussed: When associates don’t want to build rapportA simple exercise to build patient connectionsThe cost of poor treatment planningHow to explain rapport to associates in a way that gets buy-inHow to build trust before the doctor walks inConversation starters that actually feel naturalThe right way to coach associates (& why it’s a non-negotiable)This episode was produced by Podcast Boutique https://www.podcastboutique.com Are you Ready for a More Proactive CPA?  Email info@itxre.com or check out https://www.itxre.com for more information.  Don't be a silly goose....Download the Dental Practice Heroes App today and access all the free resources available to you. (Awesome Android ppl Click Here) Take Control of Your Practice and Your Life We help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams. Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

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  5. Why Your Team Just Doesn't "Get It"

    ٦ أبريل

    Why Your Team Just Doesn't "Get It"

    Your team probably isn’t “full of problems.” More often, your standards are invisible. When we expect people to “act like adults” but never define what that means in a dental office, we get frustration, gossip, and the same performance issues on repeat. I’m Dr. Paul Etchison, and I’m sharing one of the most effective leadership exercises I’ve used to create immediate clarity and shift our dental practice culture fast. We start with a simple idea: culture is like a garden. If all you do is pull weeds like negativity, laziness, rudeness, and defensiveness, you’ll stay stuck reacting forever. Instead, we intentionally plant the traits we want like reliability, accountability, helpfulness, positivity, and fun. I break down exactly how we ran this as a team exercise using live input, how we grouped the answers, and why the “everyone agrees” moment is where momentum starts. Once expectations are spoken, the drama fades because feedback becomes principle-based, not personal. Then we dig into the culture divider that changes everything: accountable versus defensive. I explain how defensiveness turns simple coaching into exhausting debates, why that drains leaders, and how a shared language makes it easier to call behaviors out without shaming anyone. If you care about dental practice management, team accountability, and building a practice that runs without you as the bottleneck, this is a practical, repeatable way to get there. Subscribe for more dental leadership strategies, share this with a practice owner who needs it, and leave a review so more teams can find it. What’s one trait you want your culture to be known for? Don't be a silly goose....Download the Dental Practice Heroes App today and access all the free resources available to you. (Awesome Android ppl Click Here) Take Control of Your Practice and Your Life We help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams. Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

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  6. How To Produce Fast Without It Feeling Rushed

    ٣٠ مارس

    How To Produce Fast Without It Feeling Rushed

    The fastest way to lose a patient’s trust isn’t a clinical mistake, it’s a rushed vibe. We’ve all had a “nearly perfect” experience where the ending spoiled it, and that same psychology shows up every day in dentistry. Patients don’t have a spreadsheet in their head measuring cost per minute. They’re measuring whether they felt heard, safe, and cared for, and they’ll decide your value based on that feeling. We walk through how to move fast clinically without making your dentistry feel cheap. Efficiency is a gift when it’s intentional, built through systems, repetition, team calibration, technology, and smart block scheduling. But speed paired with frantic energy can trigger doubt: Did they really take their time? Did they miss something? The fix is simple and powerful: slow down at the beginning, stay focused and efficient in the middle, then slow down again at the end and let the patient decide when the visit is over. You’ll get a practical chairside framework for premium patient experience, including what to say before you lean them back, how to avoid distracting side conversations during treatment, and a clear closing flow that boosts case acceptance, referrals, reviews, and patient loyalty. We also flag the areas where looking fast will always hurt you, especially exams and cleanings, because patients need to feel thoroughness there. If this helps you, subscribe so you don’t miss what’s next, share it with a dentist friend who runs behind, and leave a quick review so more practice owners can find the show. Are you Ready for a More Proactive CPA?  Email info@itxre.com or check out https://www.itxre.com for more information.  Don't be a silly goose....Download the Dental Practice Heroes App today and access all the free resources available to you. (Awesome Android ppl Click Here) Take Control of Your Practice and Your Life We help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams. Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

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  7. Increasing your Speed and Production with Aaron Nicholas

    ٢٥ مارس

    Increasing your Speed and Production with Aaron Nicholas

    You don't have a scheduling problem. You have an efficiency problem. This episode breaks down the efficiency gaps standing between you and $1,200-per-hour production. Dr. Aaron Nicholas shares one exercise that could cut your crown prep time by 50% or more, a simple room setup method to save time (and stress), and his protocol for eliminating the biggest time suck in dentistry. Topics discussed: Why your schedule isn’t the problem (and the real culprit)The exercise that cuts crown prep time by 50%A room setup method that helps you and your teamThe biggest time suck in dentistry and how to fix itHow to get in and out of a hygiene exam in under 5 minutesTips for evaluating and improving your efficiencySame-day add-on productionConnect with Dr. Aaron Nicholas: https://www.mondaymorningdentistry.com/ https://www.mondaymorningdentistry.com/endosurvey Get your free resources to start implementing these strategies: https://www.mondaymorningdentistry.com/resources This episode was produced by Podcast Boutique https://www.podcastboutique.com Are you Ready for a More Proactive CPA?  Email info@itxre.com or check out https://www.itxre.com for more information.  Don't be a silly goose....Download the Dental Practice Heroes App today and access all the free resources available to you. (Awesome Android ppl Click Here) Take Control of Your Practice and Your Life We help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams. Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

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Where dentists learn how to cut clinical days while increasing profits - without sacrificing patient care, cutting corners, or cranking volume.   We teach you how to grow a scalable practice through communication, leadership, and effective management. Hosted by Dr. Paul Etchison, author of two books on dental practice management, dental coach, and owner of a $6M collections group practice in the south suburbs of Chicago, we provide actionable advice for practice owners who want to intentionally create more time to enjoy their families, wealth, and deep personal fulfillment.  If you want to build a scalable practice framework that no longer stresses, drains, or relies on you for every little thing, we will teach you how and share stories of other dentists who have done it!

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