8. Lost in Translation - communicating in a multi-cultural society

In this episode of Talk to the Elephant, we chat to Rachel Edwards, Senior Content Designer at Content Design London, to explore the importance of making communications accessible to those for whom English isn’t a first language – and ask:

• what are the risks of not considering language when we communicate about money and pensions?
• does plain and simple language as we know it really make sense?
• how can we ensure our communication caters to people, whatever their background?
• and how can we better recognise culture when we communicate?