Builders Wanted

Twilio
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Builders Wanted features candid conversations with the leaders and industry pioneers who are reimagining customer engagement, driving transformation, and fostering innovation with transformative technologies. Step inside the minds of the builders reshaping how businesses connect, engage, and grow.

  1. 1 ОКТ.

    Salon Strategy: How L’Oréal Scales Professional Beauty from the Inside Out with Kevin Stang, Chief of Staff, US Professional Products Division

    In this episode of Builders Wanted, we’re joined by Kevin Stang, Chief of Staff to the President of the US Professional Products Division at L’Oréal. Kevin shares his unique perspective on aligning purpose with performance, leading high-powered teams, and fostering innovation in the beauty industry. He highlights the importance of investing in talent, the role of 360 marketers, and the real-world insights and adaptability required to stay ahead of trends. ------------------- Key Takeaways: Building strong customer engagement requires a 360-degree approach: balancing B2B and B2C strategies, investing in talent, and fostering cross-functional collaboration.Data should be paired with direct insights from salons and stylists to drive innovation and effective marketing.Speed and adaptability are crucial to keep up with cultural trends, but maintaining authenticity is key to lasting success.-------------------  “ What would happen if you had an individual send you a video, you get approval by mid-morning and you're in the content center by the afternoon shooting the content, and it's up within 48 hours? That is the type of speed and change that we've really made internally to help take that story that that storyteller is creating and try to remove all of those operation or hierarchical barriers that exist in very modern or traditional groupings and try to put that at the forefront to allow fast speed and reaction.” – Kevin Stang ------------------- Episode Timestamps: ‍*(02:12) - The importance of people and talent development at L’Oreal ‍*(08:47) - Turning data into actionable insights through field immersion ‍*(14:25) - How TikTok and YouTube are transforming stylist training and brand engagement ‍*(17:17) - The “storyteller” role in keeping up with trends and authentic content creation ‍*(22:43) - Empowering stylists authentically without over-prescription ‍*(35:01) - Quick hits  ‍------------------- ‍Links: Connect with Kevin on LinkedIn Connect with Kailey on LinkedIn Learn more about Caspian Studios ‍------------------- Sponsor Builders Wanted is brought to you by Twilio – the Customer Engagement Platform that helps builders turn real-time data into meaningful customer experiences. More than 320,000 businesses trust Twilio to transform signals into connections—and connections into revenue. Ready to build what’s next? Learn more at twilio.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

    40 мин.

  2. 20 АВГ.

    Leading with Intention: How Tapestry Builds Modern Luxury at Scale with Sandeep Seth, Chief Growth Officer & President

    In this episode of Builders Wanted, we’re joined by Sandeep Seth, Chief Growth Officer and President of Tapestry. Sandeep shares his mission to future-proof growth by transforming Tapestry into a brand growth engine. He explores the importance of consumer focus, continuous learning, and creating seamless experiences both online and offline. ------------------- Key Takeaways: Strategies to future-proof growth by focusing on consumer insightsHow to balance authenticity and innovation for younger generationsThe seamless integration of physical and digital experiences------------------- “ The magic doesn't come from what [consumers] tell us. The magic comes from what they don't tell us. And how do you sense that tension that's kind of going on there? It's not easy, but a true insight is that unexpressed emotion or that unexpressed need and how the brand, in an authentic way, can fulfill that.” – Sandeep Seth ------------------- Episode Timestamps: ‍*(01:57) - Sandeep’s mission at Tapestry ‍*(03:29 - Sandeep’s approach to growth and brand relevance ‍*(12:02) - An exciting shift in consumer behavior ‍*(21:09) - Gen Z, digital vs. physical, and evolving consumer behavior ‍*(28:29) - Balancing near-term performance with long-term brand equity ‍*(37:39) - Quick hits ------------------- Links: Connect with Sandeep on LinkedIn Connect with Kailey on LinkedIn Learn more about Caspian Studios ------------------- Sponsor Builders Wanted is brought to you by Twilio – the Customer Engagement Platform that helps builders turn real-time data into meaningful customer experiences. More than 320,000 businesses trust Twilio to transform signals into connections—and connections into revenue. Ready to build what’s next? Learn more at twilio.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

    40 мин.

  3. 6 АВГ.

    Building Bold: How Quickbase’s Platform Powers Innovation at Scale with Jon Kennedy, Chief Technology Officer

    In this episode of Builders Wanted, we’re joined by Jon Kennedy, Chief Technology Officer at Quickbase. John discusses how Quickbase is helping businesses innovate through its no-code platform, enabling users to build custom solutions swiftly. He shares insights into the challenges of scaling a global engineering team, the importance of fostering an empowering work culture, and the transformative potential of AI in low-code development. ------------------- Key Takeaways: The importance of empowering non-technical users, or "citizen developers," through Quickbase's no-code platform.The critical balance between fostering rapid innovation and maintaining strong governance, security, and reliability standards.Effective leadership and organizational transformation rely heavily on listening and adaptability.------------------- “ It's very empowering, like, I solved this problem. And guess what? You built a computer application and you're not a computer programmer.  I think it's pretty empowering for somebody that is not a technologist to be able to solve a real world problem like that.” – Jon Kennedy ------------------- Episode Timestamps: ‍*(01:59) - How Quickbase is helping businesses solve complex problems ‍*(09:08) - How customers are pushing the boundaries of what’s possible  ‍*(11:04) - AI’s role in transforming the low-code space  ‍*(16:01) - Navigating speed and stability at scale ‍*(21:24) - Successes and challenges of integrating FastField into Quickbase ‍*(28:23) - Quick hits ------------------- Links: Connect with Jon on LinkedIn Connect with Kailey on LinkedIn Learn more about Caspian Studios ------------------- Sponsor Builders Wanted is brought to you by Twilio – the Customer Engagement Platform that helps builders turn real-time data into meaningful customer experiences. More than 320,000 businesses trust Twilio to transform signals into connections—and connections into revenue. Ready to build what’s next? Learn more at twilio.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

    32 мин.

  4. 23 ИЮЛ.

    Compassion at Scale: How Mental Health Innovations Is Reimagining Crisis Support with Victoria Hornby, CEO

    In this episode of Builders Wanted, we’re joined by Victoria Hornby, CEO of Mental Health Innovations. Victoria explores the intersection of empathy and technology in mental health support, the importance of accessibility, and the impact of leveraging digital platforms to build trust at scale. Learn more about the challenges and successes of adapting technology to create human connections and the continuous effort to innovate and reach marginalized communities. ------------------- Key Takeaways: Technology can bridge gaps and make mental health support more accessible and effective.The importance of flexibility to pivot quickly in response to external factors while maintaining the quality of services.A data-driven approach helps tailor training for volunteers and adapt their methods to better meet the needs of specific user groups.------------------- “ We are using technology to connect a person who is struggling with another person who has decided and trained to help someone exactly in that moment.  There's a technical connection, and then that facilitates a human connection. And that means that we are able to provide that service and that connection at scale and 24 hours a day.” – Victoria Hornby ------------------- Episode Timestamps: ‍*(05:44) - What it means to “build trust” in the context of mental health ‍*(09:50) - How Mental Health Innovations uses technology to expand access ‍*(16:17) - How data helps MHI improve its services ‍*(24:57) - The tradeoff between speed and stability  ‍*(34:36) - A change or experiment that made a big difference at MHI ‍*(37:20) - A shift in mental health or nonprofit tech Victoria is watching closely ------------------- Links: Connect with Victoria on LinkedIn Connect with Kailey on LinkedIn Learn more about Caspian Studios ------------------- Sponsor Builders Wanted is brought to you by Twilio – the Customer Engagement Platform that helps builders turn real-time data into meaningful customer experiences. More than 320,000 businesses trust Twilio to transform signals into connections—and connections into revenue. Ready to build what’s next? Learn more at twilio.com.

    46 мин.

  5. 9 ИЮЛ.

    Building with AI: How Twilio & AWS Are Shaping the Future of Development with Deepak Singh & Inbal Shani

    In this episode of Builders Wanted, we are joined by Deepak Singh, Vice President of Developer Agents and Experiences at AWS, and Inbal Shani, Chief Product Officer and Head of R&D at Twilio. They discuss what it means to build with AI, the evolution of developer tools, and how they are assisting customers in leveraging AI for customer engagement and innovation. The conversation covers the importance of curiosity, adaptability, and trust in this new era of AI-powered development. ------------------- Key Takeaways: Developers need to be curious and adaptable to thrive in the rapidly evolving AI landscape.Successful AI implementation relies on building trust, simplifying processes, and focusing on customer outcomes.Enabling experimentation while managing risk helps organizations fully leverage the potential of AI.------------------- “It is very easy for a dev team or a product team to say, ah, this is the best way of doing something and we are going to follow this through wherever we want to. Instead of working with customers to understand, do you even care? I think with AI it's very important to take constraints away.  So if you combine listening to customers and unconstraining your thinking, you can accomplish a lot.” – Deepak Singh “  When you're using AI, you need to understand that using a model, training a model, having the data, having a feedback loop, all of that is not a magical thing that just happens by itself. It requires investment and you need to be serious about it. When looking to take AI into production, you need to understand what is the complexity of the problem you're trying to solve, and how to deploy the right AI solution to really solve that problem versus swinging by.” – Inbal Shani ------------------- Episode Timestamps: ‍*(02:35) - What it means to be a builder and the hardest part about building tools  ‍*(10:50) - The most exciting shift happening in the developer ecosystem ‍*(21:17) - How to manage risk with the pace of innovation  ‍*(26:15) - What people underestimate about building AI products at scale  ‍*(40:57) - A recent signal that excites Deepak and Inbal about the future  ‍*(43:52) - Quick hits ------------------- Links: Connect with Deepak on LinkedIn Connect with Inbal on LinkedIn Connect with Kailey on LinkedIn Learn more about Caspian Studios ------------------- Sponsor Builders Wanted is brought to you by Twilio – the Customer Engagement Platform that helps builders turn real-time data into meaningful customer experiences. More than 320,000 businesses trust Twilio to transform signals into connections—and connections into revenue. Ready to build what’s next? Learn more at twilio.com.

    48 мин.

  6. 25 ИЮН.

    Rewriting the Roadmap: Rimini Street’s Bold Approach to Enterprise Modernization with Eric Helmer, Chief Technology Officer

    In this episode of Builders Wanted, we’re joined by Eric Helmer, Chief Technology Officer at Rimini Street. Eric shares his insights on how to modernize mission-critical systems without compromising performance. Learn about the misconceptions about tech modernization, the importance of agility and flexibility in tech stacks, and the shift from reactive to proactive IT roles. ------------------- Key Takeaways: The importance of modernizing critical systems without diving headfirst into vendor-driven migrations to the cloud.Transparency in operations and involving end-users early in the process can build trust and ensure smoother transitions.By optimizing existing configurations and processes before implementing new technologies, organizations can achieve significant cost savings and efficiency gains.-------------------  “ When you show organizations that you genuinely want to help them by showing them all the different options that they have in an agnostic way, it's a really best way to build fantastic relationships and keep that engagement simple and strategic. You have to figure out where you're going to spend your budgets. You have to take the emotion out of it. You gotta take tradition out of it and boil it down to data points that create obvious best choices.” – Eric Helmer ------------------- Episode Timestamps: ‍*(02:08) - How Eric defines his mission as a builder ‍*(06:12) - One major shift in how IT leaders approach long-term transformation ‍*(13:49) - How Eric keeps customer engagement simple and strategic  ‍*(22:05) - A recent transformation Eric is proud of  ‍*(28:19) - A low-profile change that made a surprising difference ‍*(36:27) - One thing every CIO should start or stop doing ‍------------------- ‍Links: Connect with Eric on LinkedIn Connect with Kailey on LinkedIn Learn more about Caspian Studios ‍------------------- Sponsor Builders Wanted is brought to you by Twilio – the Customer Engagement Platform that helps builders turn real-time data into meaningful customer experiences. More than 320,000 businesses trust Twilio to transform signals into connections—and connections into revenue. Ready to build what’s next? Learn more at twilio.com.

    41 мин.

  7. 11 ИЮН.

    Rewiring Financial Engagement: How DailyPay Connects with Millions in Real Time with Dar Miranda, VP of Customer Engagement

    In this episode of Builders Wanted, we sit down with Dar Miranda, VP of Customer Engagement at DailyPay, to delve into the innovative strategies behind real-time financial management for workers. Explore how financial stress impacts employee engagement, the shift towards employee-centric pay models, and the bold moves Daily Pay is making to transform traditional payroll systems. ------------------- Key Takeaways: DailyPay’s mission to provide employees faster, more flexible access to earned wages.Financial stress causes a significant impact on employees' focus, productivity, and job satisfaction.The integration of AI will help solve customer problems and drive growth, but will not replace humans.------------------- “ The trend that I'm watching most closely is the integration of AI to proactively solve customer problems, but also unlock new growth avenues. So it's not just about reactively answering questions or the ability to reactively answer questions quickly, it's about shifting AI from this like cost center efficiency play  to a revenue and loyalty driver.” – Dar Miranda ------------------- Episode Timestamps: ‍*(05:36) - The boldest thing DailyPay is building right now ‍*(11:25) - The surprising way users engage with DailyPay  ‍*(21:15) - Where Dar draws the line between automation and human connection  ‍*(32:01) - A CX trend Dar is watching closely  ‍*(36:27) - What every CX leader should start or stop doing ‍*(38:55) - Dar’s advice for builders creating empathetic customer experiences ------------------- Links: Connect with Dar on LinkedIn Connect with Kailey on LinkedIn Learn more about Caspian Studios ------------------- Sponsor Builders Wanted is brought to you by Twilio – the Customer Engagement Platform that helps builders turn real-time data into meaningful customer experiences. More than 320,000 businesses trust Twilio to transform signals into connections—and connections into revenue. Ready to build what’s next? Learn more at twilio.com.

    41 мин.

  8. 28 МАЯ

    Bold Moves & Big Screens: How TCL Builds a Brand Customers Actually Remember with Cole Moir, VP of Brand & Digital Marketing at TCL North America

    In this episode of Builders Wanted, we sit down with Cole Moir, Vice President of Brand and Digital Marketing at TCL North America, to explore what it takes to create a standout brand in a crowded market. Tune in to hear about the methods behind creating high-impact, emotionally resonant brand experiences and the future role of AI and personalization in marketing. ------------------- Key Takeaways: A focus on creating memorable and emotional moments for audiences builds a more meaningful connection with consumers and aligns with the brand's identity and values.Brands that leverage cultural moments to enhance their relevance and impact connect with audiences on a shared emotional and cultural ground.Clarity in messaging often wins over cleverness, especially in crowded markets, and leads to stronger trust and engagement among consumers.------------------- “ The key is to design brand experiences that respect attention, not demand it. In a world of infinite content, brands that break through are the ones that earn the moment by being useful or entertaining or emotionally resonant. We don't chase eyeballs, we chase impact.” – Cole Moir ------------------- Episode Timestamps: ‍*(02:08) - The boldest thing TCL is building right now ‍*(06:08) - How Cole thinks about aligning brand moments with cultural ones  ‍*(09:17) - How to design brand experiences without burning out your audience ‍*(12:54) - How TCL stays fresh in a fast moving category ‍*(21:54) - What Cole learned from campaigns early in his career ‍*(28:28) - Quick hits: insight and inspiration ------------------- Links: Connect with Cole on LinkedIn Connect with Kailey on LinkedIn Learn more about Caspian Studios ------------------- Sponsor Builders Wanted is brought to you by Twilio – the Customer Engagement Platform that helps builders turn real-time data into meaningful customer experiences. More than 320,000 businesses trust Twilio to transform signals into connections—and connections into revenue. Ready to build what’s next? Learn more at twilio.com.

    32 мин.
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Builders Wanted features candid conversations with the leaders and industry pioneers who are reimagining customer engagement, driving transformation, and fostering innovation with transformative technologies. Step inside the minds of the builders reshaping how businesses connect, engage, and grow.

Информация

  • Автор
    Twilio
  • Годы выхода
    2022 - 2025
  • Выпуски
    75
  • Ограничения
    Без ненормативной лексики
  • Авторские права
    © Twilio
  • Сайт подкаста
    Builders Wanted

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