A Deeper Dive

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Restaurant Business is the leading media brand in the commercial foodservice industry, with a focus on entrepreneurship, innovation and growth.

2025. 12. 24.

Restaurant sales and traffic challenges dominated 2025

Restaurant sales and traffic challenges were a huge story in 2025. This week’s episode of the Restaurant Business podcast A Deeper Dive takes a look at the most popular episodes of the year. Perhaps unsurprisingly, each of them dealt with the challenged industry environment. We spoke with Circana’s David Portalatin about consumers buying on a deal. We spoke multiple times with Technomic’s Rich Shank about the state of the restaurant industry. We also spoke with National Restaurant Association Chief Economist Chad Moutray about the impact this is having on profitability. And we wrap it up with Savory Fund Cofounder Andrew Smith on what private equity thinks of all this, specifically why this can be a good time to find high-quality chains.

19분
2025. 12. 17.

How AI will reshape restaurants

How will AI truly change the way restaurants do business? This week’s episode of the Restaurant Business podcast A Deeper Dive concludes our series on the impact of AI on the restaurant industry with a discussion of exactly where the technology will be felt the most. Over the past five weeks, we’ve looked at how AI is affecting fast-food restaurants in the drive-thru, how it’s influencing menu and marketing along with back-of-house tasks. We discuss which of these areas the impact will be felt the most, and where we’re more skeptical. We also talk about what areas surprised us, and how all this will change the industry over the next five years.

29분
2025. 12. 10.

How AI is helping restaurants with their marketing

AI is already having a big influence on restaurant marketing. This week’s episode of the Restaurant Business podcast A Deeper Dive continues our examination of the impact artificial intelligence is having on restaurant marketing. The technology is having an impact on marketing for everything from local restaurants to major chains. Senior Tech Editor Joe Guszkowski speaks with Khara Mangiduyos, who uses AI to help her restaurant, Kalei’s Kitchenette. He spoke with Bikky cofounder Abhinav Kapur and Presto cofounder Krishna Gupta, who each talk about their AI-based technology. Guszkowski also talks with former Sonic executive Craig Miller about how these can work with a big chain. We’re talking AI in marketing on A Deeper Dive so please check it out.

17분
2025. 12. 03.

How AI is helping restaurants in the back of the house

Customers may see AI when they order from their favorite restaurant on an app or in the drive-thru, but the technology’s biggest impact may be behind the scenes. This week’s episode of the Restaurant Business podcast A Deeper Dive continues our examination of the impact AI is having on the restaurant industry. This week’s episode looks at the technology’s impact in the back of the house. Senior Technology Editor Joe Guszkowski looks at the invisible ways that AI is in use in restaurants, including managing inventory and labor, forecasting sales and predicting kitchen needs. We speak with Dan Anfinson, COO of First Watch franchisee Mac Haik Restaurant Group. We also speak with Matt Wampler, cofounder of AI company ClearCOGs, Bruce Harris of Torchy’s Tacos and Khara Mangiduyos of the single-unit Kalei’s Kitchenette in San Diego. We’re looking at AI in the back of the house so please check it out.

16분
2025. 11. 26.

AI is playing a bigger role in menu development

AI can’t necessarily make a burger, but it can help learn what kind of burger to put on the menu. In this episode of the Restaurant Business podcast A Deeper Dive, we continue our examination on the impact AI is having on restaurant menu development. The podcast features Christian Frangiatis, the executive chef of One by Spork in Pittsburgh. It also features Jet Tila; Marcus Merritt, the manager of Wiley and Rum, a Cuban-Caribbean fusion restaurant in Atlanta; and Chef Ian Ramirez, the founder of Mad Honey Culinary. The podcast looks at the way they use artificial intelligence in big and subtle ways, from menu development to ingredient purchasing. We’re talking AI and the menu on A Deeper Dive so please check it out.

31분
2025. 11. 19.

How AI may, or may not, change the drive-thru

AI is coming for your drive-thru. This week’s episode of the Restaurant Business podcast A Deeper Dive continues our look at the impact of AI in the restaurant industry. This week, we look at the most visible use of AI in the industry, voice-activated drive-thru ordering. A lot of restaurant chains are already using the technology to take orders in the drive-thru and a lot of executives swear by it, saying that it eases tasks for workers and increases sales through suggestive selling. The biggest fast-food chains in the U.S. are looking at the technology in some form or another. But it also has its challenges, and there are at least some indications that drive-thru AI isn’t quite ready for a national rollout. We’re talking drive-thru AI on A Deeper Dive so please check it out.

30분
2025. 11. 12.

AI is everywhere, but how can it help restaurants?

AI is everywhere. Software companies bombard you with promises that their AI-powered programs will revolutionize your business. Prognosticators say it will take over roughly everything. And Wall Street, as ever, is watching. Restaurants are certainly no exception. Companies are testing and experimenting with AI in nearly every part of their operation, from the drive-thru to the back of the house, from marketing to the kitchen. This week’s episode of the Restaurant Business podcast A Deeper Dive is the first in a six-part series on AI in the restaurant industry, looking at the ways big and small chains use the technology. We spoke with operators, executives, chefs and others to examine AI in the restaurant industry and its potential impact. This first one takes a broad look at the technology and some of the ways it can be used.

19분
2025. 11. 05.

How El Pollo Loco is winning the value-profitability battle

How is El Pollo Loco giving customers value without giving up profits? This week’s episode of the Restaurant Business podcast A Deeper Dive features Liz Williams, CEO of the fast-food chicken chain. El Pollo Loco just reported a decline in same-store sales with an increase in traffic and restaurant-level profits. Generally speaking when customers pay less per order it’s hard to generate profit growth. Williams explains how the company did this. But we talk about a lot of other things, including the company’s development strategy—it just opened its 500th restaurant—and the difficulty of operating in California, especially these days. We also talk about the chain’s plan for beverages and why that’s a huge opportunity. And the company is testing a couple of intriguing chicken products. This is a great conversation with Liz Williams so please check it out.

28분

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4.8

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70개의 평가

Wow!

2019. 06. 29.

jrmiletti

Fantastic podcast that covers all aspects of the business. Interesting and thought provoking. Great mix of topics and interviews. Thank you!
Great content, spotty audio

2020. 03. 12.

patrick44575

I love the content and insights of each episode but audio quality needs improvement. The latest Raising Canes episode was extremely hard to hear given the use and recording of a speaker phone. Suggestion: record all episodes through Skype or other online platform.
Halal guys

2019. 11. 27.

holemole fish tacos

Really people were coming from California and Canada to eat their food from a cart in NYC. And their delivery via 3rd party is 35% of their business. Stop the fake news.
Restaurant Rockstars!

2019. 05. 29.

Katie Joy B.

Jonathan and his incredibly knowledgeable guests shine the brightest of lights on the restaurant industry and those inside it! Bold, insightful, and engaging are just a few of the words I’d use to describe the time you’ll spend with them. Thanks for putting out such a superb show Jonathan - keep up the great work!