Operate Podcast

Carey Ransom
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A behind-the-scenes look at company building from the perspective of builders themselves - this is how we operate! With host Carey Ransom.

  1. 3D AGO

    R&D for the Rest of Us: A Community Bank's Innovation Playbook - Heath Fountain, CEO of Colony Bank

    In this new format "brief" episode of the Operate Podcast, I caught up with Heath Fountain, CEO of Colony Bank, the largest community bank in Georgia with locations spanning Georgia, Alabama, and the Florida Panhandle. We explored how community banks can approach innovation strategically without overextending their resources. Heath shared the practical thinking behind his bank's decision to get involved in collaborative innovation efforts such at BankTech Ventures and how that choice has paid dividends in unexpected ways.   Our conversation centers on a fundamental challenge facing community banks today: the technology landscape is evolving rapidly, but most institutions lack the internal resources to evaluate every emerging solution on their own. Heath described how his team framed their innovation investment as research and development expense, a mental model that helped his board understand the value of staying connected to the broader fintech ecosystem. Rather than trying to be on the bleeding edge, Colony Bank has found success positioning themselves just behind the leading edge, keeping pace with change without taking on unnecessary risk. Heath offered candid insights into the tangible outcomes of this approach, including how networking with other technology-forward bankers led to hiring their Chief Innovation Officer, someone they would have never encountered otherwise. We discussed how having access to vetted portfolio companies has streamlined vendor evaluation, helping the bank discover solutions they didn't even know they needed. The conversation also touched on Heath's advice for peers trying to make the case to their own boards, including the simple math of spreading investment over time and comparing it to the cost of consultants or dedicated hires.   Throughout our discussion, Heath emphasized that the goal isn't to chase every trend, but to have the knowledge and relationships in place to make informed decisions when opportunities arise.   LINKS Colony Bank (https://www.colony.bank ) Heath Fountain on LinkedIn (https://www.linkedin.com/in/heathfountain/ ) Bank Tech Ventures (https://www.banktechventures.com/ ) Chapter Markers 00:00 Preview 00:29 Intro 00:45 Sponsor 01:19 Why Community Banks Need Outside Innovation Partners 02:53 Finding a Chief Innovation Officer Through Networking 03:20 Getting Practical Value from Portfolio Companies 04:16 Making the Case to Your Board 05:15 Thinking About It as R&D Expense 06:27 Staying Just Behind the Leading Edge 06:53 Outro

    7 min

  2. 10/30/2025

    Betting on People: 25 Years of Winning Bank Investments - Tom Brown, CEO of Second Curve Capital

    In this episode of the Operate Podcast, we dive deep into the world of banking investment strategy with Tom Brown, CEO and founder of Second Curve Capital. Tom brings an incredible 40-plus year perspective on the banking industry, starting as a top-rated Wall Street analyst before founding his equity investment firm exclusively focused on financial services about 25 years ago. What makes Tom's approach truly unique is his commitment to understanding banks at the execution level, not just through financial statements and management presentations. We explore how early in his career he realized that bank executives often believed they were implementing cutting-edge strategies, but the reality on the front lines told a different story. This led him to develop his now-famous practice of visiting bank branches, applying for credit cards, and even showing up unannounced on a teller floor to test whether what management said matched what actually happened there. Our conversation covers the evolving competitive landscape facing community and regional banks, particularly the threat from neobanks like Chime that are profitably serving market segments traditional banks have struggled with. Tom shares his perspective on why the relationship banking model still matters for banks under $10B in assets, but emphasizes that success requires increasingly sophisticated use of data, technology, and marketing. We discuss why many publicly-traded banks have become too risk-averse, how bringing executives from larger institutions to smaller banks can create tremendous value, and why JP Morgan Chase's Jamie Dimon religiously reads Tom's banking newsletter to understand what his bank cannot do. Tom offers candid insights on where banks are over-investing and under-investing, from data lake projects that are becoming obsolete thanks to AI, to marketing budgets that remain stuck at 2% of expenses when they should be climbing higher. We explore the talent challenge facing community banks and how they can better attract digital-native young professionals by emphasizing the unique opportunity to work with diverse data and businesses. Throughout the conversation, Tom's philosophy remains clear: as an investor, he is ultimately making bets on people, and the ability to evaluate execution separates winning investments from losing ones. Chapter Markers:  00:00 Preview 00:37 Intro 00:53 Sponsor 01:28 Tom Brown's Journey from Analyst to Fund Manager 06:19 The Turning Point: Going to the Branch Floor 07:43 The Customer Profitability Story 09:16 The Challenge of Executive Branch Visits 11:43 Investment Framework: Screening with Metrics, Deciding on People 13:14 The Power of Turnaround Executives 13:57 Bringing Big Bank Experience to Smaller Banks 16:45 50 Years of Change, Same Solutions 18:38 The Relationship Game and Geographic Focus 18:50 Jamie Dimon's Perspective on Community Banks 21:09 Finding Your Customer Segment Focus 22:37 The Line of Business vs. Relationship Approach 25:36 Technology Decision-Making Challenges 27:36 The Biggest Blind Spot: Risk Aversion 30:56 CEO as Chief Technology Officer 32:26 The Marketing Investment Gap 33:05 Capital One's Marketing Budget: 20% 36:27 Branch Strategy Done Right: Fifth Third's Approach 39:03 The Data Management Evolution 40:52 Attracting Digital Native Talent 44:52 The Death of New Bank Charters 46:09 The Neobank Threat: Chime as the Nucor of Banking 48:40 Outro Resources: Second Curve Capital (https://www.secondcurve.com) Tom Brown's Banking Weekly Newsletter (https://www.secondcurve.com/Tom-Brown-Banking-Weekly) Sponsor: Bank Tech Ventures (https://www.banktechventures.com/)

    49 min

  3. 08/23/2025

    Biggest Ponzi Scheme of All Time? Open Banking's Need for a Network Solution - Georgina Merhom, Founder & CEO of SOLO

    I'm so grateful that Georgina joined me for a conversation to explore the future of financial data infrastructure. As the founder and CEO of SOLO, she brings a unique outsider perspective to financial services, having started her career as a data scientist in cybersecurity before founding Egypt's first cross-border payments app, Ziv Me, which she later sold to the National Bank of Egypt. We dove deep into the fundamental problems with today's financial data systems, where customers must constantly reintroduce themselves to every institution despite having established trust records elsewhere. Georgina explained how the current infrastructure was built to scale transactions rather than relationships, creating $30 billion in annual data collection costs for banks and frustrating reset experiences for consumers. Georgina revealed the shocking reality behind credit bureaus, describing them as "the biggest Ponzi scheme of all time" where banks pay for data they already had and provided. She contrasted this with SOLO's vision of a customer data clearing house that would make trust portable across financial institutions while maintaining proper regulatory compliance as an FCRA-regulated entity. We explored the concept of data as representing relationships rather than just transactions, and how SOLO's network model could transform the $50 billion annual spend on data collection and aggregation into a collaborative system where banks are incentivized to help customers rather than hoard their information. Georgina also shared candid insights about entrepreneurship, including the importance of founder-market fit and learning when to listen to "no" as market feedback rather than obstacle to overcome. I hope this conversation offers a compelling vision for how financial services could work better for everyone - banks, fintechs, and consumers alike - through smarter data architecture and aligned incentives. RESOURCES: Learn more about Solo: https://solo.one Connect with Georgina Merhom on LinkedIn: https://www.linkedin.com/in/georginamerhom Thanks to show sponsor, BankTech Ventures: https://www.banktechventures.com Chapter Markers 00:00 Preview 00:37 Intro 00:53 Sponsor 01:26 Introducing Georgina Merhom and SOLO 04:45 Challenges in Traditional Banking Data Systems 08:38 SOLO's Innovative Approach to Data Collection 09:49 Use Cases and Benefits of SOLO 13:45 Regulatory Challenges and Responsibilities 17:56 The Future of Open Banking and Data Sharing 26:45 The SOLO Network Model 35:57 Georgina's Entrepreneurial Journey 43:19 Advice for Aspiring Entrepreneurs 47:47 Final Thoughts 48:12 Outro

    44 min

  4. 08/18/2025

    Strategies of Banking Rebels - John Maxfield, Founder of Maxfield on Banks

    In this episode of the Operate Podcast, we took a deep dive into the world of community banking with John Maxfield, the mind behind Maxfield on Banks. We explored the critical role community banks play in local economies and the unique challenges and opportunities they face. John discussed his journey from studying various subjects like high-altitude mountaineering and maritime disasters to his in-depth 20-year exploration of the banking sector, driven by a long family history of community bank investments and the 2008 financial crisis. His investigative approach, including a recent cross-country road trip to visit banks, reveals the profound differences these institutions can make in their communities. John also shared his insights on innovation within the banking industry, emphasizing the importance of steady, incremental improvements rather than disruptive, high-risk changes. He highlighted the need for banks to know their customers deeply, adapting to modern challenges like AI without losing the personal touch that defines community banking. We also discussed the characteristics of great bankers, focusing on their ability to make independent decisions, often shaped by overcoming personal hardships. John named Ross McKnight of InterBank as a prime example of such leadership. We dug into the dynamics of bank leadership, the essential nature of understanding and serving one's community, and the importance of strong, independent boards. John provided a historical lens on banking cycles, emphasizing the necessity of maintaining discipline and avoiding dramatic changes during volatile times. This episode offered a rich perspective on how community banks can navigate current challenges and continue to serve their vital role in American society. RESOURCES: Subscribe to Maxfield on Banks: https://www.maxfieldonbanks.com Connect with John J. Maxfield on LinkedIn: https://www.linkedin.com/in/johnmaxfield Chapter Markers 00:00 Preview 00:14 Intro 00:30 Sponsor 02:38 John's Journey and Passion for Banking 04:09 The Road Trip and Insights on Community Banks 04:58 Deep Dive into Banking History and Theory 11:37 Challenges and Innovations in Banking 20:35 Spotlight on Ross McKnight: America's Best Banker 23:42 The Challenge of Standing Alone 23:59 Analyzing Top Bankers 24:33 Subjective Data and Personal Stories 25:27 The Impact of Hardship on Leadership 26:55 Leadership and Board Dynamics 27:53 Rallying Cry for Independence 29:48 The Role of Community Banks 34:28 Navigating Economic Challenges 40:25 The Value of Banking in Society 41:26 Conclusion and Call to Action 41:43 Outro

    42 min

  5. 05/27/2025

    Getting Raw: Leadership & Trust in Volatility - Dan Holt, Co-founder & CEO, BillGO

    In this episode of the Operate Podcast, we explored leadership through volatility with Dan Holt, co-founder and CEO of BillGO. Rather than looking back at his entire career, we focused on the major transformation he's currently navigating both personally and professionally as his company pivots its business model. Dan shared candidly about reducing his team from 340 to 150 employees while discovering that a somewhat neglected part of their business was actually growing and thriving with 90% profit margins. He discussed how his leadership approach had to evolve, realizing that the fighter mentality and feeling of invincibility that previously served him well had become limitations to where he needed to go. Our conversation explored Dan's perspective that "the hardest battles aren't outside, they're inside," and his development of practices to maintain calm during crisis – including intentional morning routines, daily exercise, and slowing down to ask better questions. He emphasized how a leader's presence can either diminish or create space for trust and innovation. We also discussed Dan's evolving view on "wartime" versus "peacetime" leadership, suggesting that effective leaders need both capacities simultaneously. Throughout the episode, Dan offered valuable insights on maintaining transparency during difficult transitions and how treating people with compassion through challenges builds lasting resilience and trust. Thanks to show sponsor, BankTech Ventures. Chapter Markers: 00:00 Preview  00:40 Intro  00:58 Sponsor  01:30 Introduction and Background  03:20 Current Leadership Transformation  06:45 Leading Through Volatility  13:32 Self-Leadership and Growth  17:14 Daily Practices for Leadership  19:52 Building Company Culture  24:10 Building Trust Through Change  28:50 The Pivot Decision  35:10  Wartime vs. Peacetime Leadership  42:59 Moving Forward: BillGO's Future  44:39 Outro

    45 min

  6. 02/03/2025

    Helping Banks Figure Out What's Next - Brooke Ybarra, SVP Innovation & Strategy at ABA

    Brooke Ybarra and I dive into the intricacies of innovation and transformation within the banking industry in this episode. She is currently SVP of Innovation and Strategy at the American Bankers Association (ABA). Brooke shares her unique career journey, starting with the CIA, strategy consulting, a significant corporate role during the pandemic, and finally her impactful position at the ABA. We discuss how she has infused creativity and a forward-thinking mindset into the association, particularly focusing on how partnerships between banks and fintechs are evolving and the current state of innovation in banking. Brooke emphasizes the importance of aligning technological advancements with customer needs and how banks can leverage external solutions to meet these needs effectively. We also touch on the challenges of infrastructure upgrades, the relevance of middleware, and the shift towards a more digitized banking environment. Furthermore, we explore the role of AI in banking, how banks can stay competitive with non-bank financial services, and ways to attract new talent into the banking industry. Brooke provides valuable insights on maintaining integrity, continuous learning, and embracing change. This episode is packed with productive thoughts and expert perspectives on how banks can navigate and thrive in the rapidly changing financial landscape. Thanks to show sponsor, BankTech Ventures. Chapter Markers  00:00 Preview 00:57 Intro 01:13 Sponsor 01:47 Guest Introduction: Brooke Ybarra 02:59 The Intersection of Banking and Technology 04:24 Current State of Innovation in Banking 05:50 Challenges and Opportunities for Banks 08:01 The Role of ABA in Banking Innovation 17:29 Diversifying Revenue Streams for Banks 22:10 Infrastructure Challenges in Banking 26:04 The Digital Transformation Imperative 28:38 Fraud Concerns in Digital Banking 29:49 The Importance of Online Presence 30:58 AI in Banking: Current State and Future Prospects 34:55 Customer Expectations and Personalization 37:26 Challenges in Data Infrastructure and Literacy 39:30 Finding the Right Technology Partners 41:11 Attracting Talent to the Banking Industry 44:10 Non-Bank Competition and Regulation 46:31 Brooke's Journey to the ABA 49:41 Brooke's Core Values 51:13 Brooke's Habits/Rituals 52:37 Advice for Early Professionals 54:48 Outro

    55 min

  7. 01/06/2025

    Business Transformation > Core Conversion - Kristiane Koontz of Zions Bancorporation

    In this episode of the Operate Podcast, we explore the complex and crucial topic of technology transformation within the banking sector, with Kristiane Koontz, EVP and Director of Treasury Services and Payments at Zions Bancorporation. We dive into the significance of replacing legacy banking systems, a daunting project that Kristiane and her team successfully completed over a decade-long journey. Kristiane sheds light on the challenges of a complete business transformation and how much bigger it is than a "core conversion." She explains how Zions maintained operational continuity while integrating new technologies, and restructured organizational processes and data governance systems. Zions' commitment to this massive overhaul shows their goal of staying competitive and efficient in a rapidly evolving banking industry. We also discuss the broader implications for U.S. community banks and the role of technology partners in driving innovation. Kristiane elaborates on how Zions' transformation efforts have positioned them uniquely and competitively within the market, enabling faster product development cycles, enhanced customer experiences, and improved data utilization for fraud prevention and personalization. Additionally, Kristiane shares her perspective on the future of banking, particularly the importance of easier technology access for community banks and strategic vendor partnerships. She emphasizes that continued innovation and adaptability are vital for community banks to thrive amidst industry consolidation and change. Kristiane generously shares her insights on leading a transformative project and also offers advice to those entering the profession today, highlighting the significance of continuous learning and understanding the core business of banking. Thank you to show sponsor, BankTech Ventures. Chapter Markers 00:00 Preview 01:15 Intro 01:32 Sponsor 02:08 Guest Introduction: Kristiane Koontz 03:26 Challenges of Legacy Banking Technology 05:31 The Complexity of Core Transformation 08:26 Global Perspectives and U.S. Core Providers 12:26 Zions Bank's Core Transformation Journey 22:53  Real-Time System Benefits and ROI 25:59 Team Morale and Future Innovations 29:02 Leveraging Broader Banking Transformation 29:54 Investing in Treasury and Payments 30:36 Customer-Centric Transformation 33:35 Strategic Partnerships and Vendor Management 39:52 Unified Customer Experiences 42:17 Digital Transformation Challenges 47:32 Leadership Insights 51:56 Personal Rituals 54:30 Advice for Future Bankers 56:20 Outro

    57 min

  8. 10/22/2024

    Is It Magic? Uniting High-Tech & High Touch in Banking - Marc Rehberger of Customers Bank

    In this episode of the Operate Podcast, we explored the transformation of the banking sector through technology, leadership, and community engagement. Our guest, Marc Rehberger, delves into his journey from technology companies to leading tech-enabled banking at Customers Bank. We discussed cutting-edge advancements in real-time payments, the strategic adoption of technologies like RTP and FedNow, and their long-term impacts on financial institutions. The discussion highlighted how banks have adapted to unprecedented times, emphasizing agility, decision-making, and the integration of modern FinTech solutions with traditional banking practices. We also touched on the invaluable role of community banks in the U.S. financial system, their unique understanding of local markets, and the collaborative ecosystem they foster. Throughout the episode, we emphasized the balance between technological adoption, regulatory compliance, and maintaining personal customer relationships, which we both believe will persist in banking. Marc shared his insights on leadership, the power of mentorship, and the importance of investing in people, concluding with practical advice for professionals eager to innovate in their banking careers. Tune in to discover how combining traditional banking strengths with modern technology creates a dynamic and exciting environment for both customers and employees. Thanks to show sponsor, BankTech Ventures! CHAPTER MARKERS: 00:00 Preview 00:37 Intro 00:54 Sponsor 01:28 Guest Introduction: Marc Rehberger 02:40 Marc's Career Journey 05:17 Transition to Customers Bank 07:56 Role and Responsibilities at Customers Bank 15:14 Challenges and Successes in Banking 24:37 The Importance of Community Banks 27:28 Challenges Facing Community Banks 29:04 The Importance of Technology Partnerships 31:31 Advice for Bankers on Tech Integration 36:43 The Role of Core Technology in Banking 38:47 The Future of Banking: Open Banking and Portability 47:55 Core Values and Personal Reflections 50:53 Advice for Early Career Professionals 52:59 Conclusion and Final Thoughts

    54 min
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About

A behind-the-scenes look at company building from the perspective of builders themselves - this is how we operate! With host Carey Ransom.

Information

  • Creator
    Carey Ransom
  • Years Active
    2019 - 2026
  • Episodes
    168
  • Rating
    Clean
  • Copyright
    © Copyright 2025 All rights reserved.
  • Show Website
    Operate Podcast