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Traditional experience management is a round peg. Today's consumer landscape is a square hole. The two no longer fit together – so we're here to guide experience leaders towards a new way of thinking. Join the industry veterans at Chatter, alongside a stacked roster of influential guests, as they dish about what it really takes for brands to achieve CX excellence. We'll be exploring field-tested strategies for turning insights into action, connecting the dots, and bringing about real change within your organization.

  1. S1E15 • Steve Kincanon • Love on the frontline

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    S1E15 • Steve Kincanon • Love on the frontline

    Just ask seasoned executive Steve Kincanon: if you love your frontline employees, they will love your brand and customers right back. This episode digs deep into why we should be pivoting from score-obsessed to appreciation-obsessed, and why our CX will thank us later. See omnystudio.com/listener for privacy information.

    ٥٠ من الدقائق
  2. S1E14 • Dave Furst • Start with the problem, not the solution

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    S1E14 • Dave Furst • Start with the problem, not the solution

    What’s an innovative solution worth if it’s not solving a real-life issue? In this episode, HR and information systems pro Dave Furst shares examples of how he started with the problem and designed for the human experience.    See omnystudio.com/listener for privacy information.

    ٤٨ من الدقائق
  3. S1E13 • Nav Thethi • An ode to the CXO

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    S1E13 • Nav Thethi • An ode to the CXO

    According to digital experience whiz Nav Thethi, the CXO is the most crucial role within an organization. When unifying customer, employee, and product data, how can CXOs ensure that companies are taking these insights at face value – not just hearing what they want to hear? We also dig into the future of experience in IoT, the metaverse, and how CX will change by 2030. See omnystudio.com/listener for privacy information.

    ٤٠ من الدقائق
  4. S1E12 • Devansh Sharma • Digital Customer Feedback is key to identifying experience blindspots

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    S1E12 • Devansh Sharma • Digital Customer Feedback is key to identifying experience blindspots

    Can you build a business on ads alone? Is it possible to out-market bad CX? Is there such a thing as driving too much consumer traffic to your website? This episode is all about the role of the marketing professional, how they contribute to building a better customer experience, and how to empower them with feedback. See omnystudio.com/listener for privacy information.

    ٤٤ من الدقائق
  5. S1E11 • Mark Cardinale • People & Experiences Deliver Outcomes and Profits

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    S1E11 • Mark Cardinale • People & Experiences Deliver Outcomes and Profits

    Frontline employee. Store manager. Multi-unit leader. VP of global operations. Mark Cardinale’s retail resume is a mile long, and on this episode, he’s sharing his most valuable insights about how successful brands operate. On the docket: operationalizing customer feedback, the role of an experience practitioner, and more.  See omnystudio.com/listener for privacy information.

    ٣٤ من الدقائق
  6. S1E10 • Ray Riley • Progress Retail • Put me in, coach

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    S1E10 • Ray Riley • Progress Retail • Put me in, coach

    Training and development teams are chronically left out of the CX conversation. But if they’re the ones responsible for coaching customer-facing staff, shouldn’t their voices be heard? This episode, featuring Ray Riley (CEO of Progress Retail), makes the case for elevating training professionals to cross-functional stakeholders. See omnystudio.com/listener for privacy information.

    ٤٧ من الدقائق
  7. S1E9 • Carl Leskinen • Burt Intelligence • Data through the decades

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    S1E9 • Carl Leskinen • Burt Intelligence • Data through the decades

    Over the last decade, data analysts rallied around a common goal: making data usable. In the coming decade, they’ll be focusing their efforts on making it actionable. Carl Leskinen, CEO of analytics agency Burt Intelligence, joins us this week to chat about the role data analysts can play within a cross-functional CX team, and why holistic data systems are non-negotiable for brands. See omnystudio.com/listener for privacy information.

    ٥٩ من الدقائق
  8. S1E8 • Emily Hawkins • The CX playbook for HR professionals

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    S1E8 • Emily Hawkins • The CX playbook for HR professionals

    As the founder of a career and life coaching firm, Emily Hawkins knows recruitment inside and out. She spends her days working side-by-side with jobseekers and executives who want to level up their productivity, listening to what’s burnt them out and why they’re yearning for change. In this episode, Hawkins provides insights into what she calls the “Great Reset”: what are candidates looking for when switching roles, and which truths do HR professionals need to know? See omnystudio.com/listener for privacy information.See omnystudio.com/listener for privacy information.

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Traditional experience management is a round peg. Today's consumer landscape is a square hole. The two no longer fit together – so we're here to guide experience leaders towards a new way of thinking. Join the industry veterans at Chatter, alongside a stacked roster of influential guests, as they dish about what it really takes for brands to achieve CX excellence. We'll be exploring field-tested strategies for turning insights into action, connecting the dots, and bringing about real change within your organization.

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