79 episodes

It can be challenging to please customers who have recently faced the loss or damage of their property, but fast action and precision is key to making sure they iron out the issues all together, resulting in complete satisfaction. Most companies need some help balancing their pile of customer cases. That’s why it’s important to partner with an insurance company adjuster who understands the importance of prompt, efficient adjustments. All these issues and more are discussed here at Adjuster Talk's Podcast with industry leaders.

Adjuster Talk's Podcast Jason Heenan

    • Business News

It can be challenging to please customers who have recently faced the loss or damage of their property, but fast action and precision is key to making sure they iron out the issues all together, resulting in complete satisfaction. Most companies need some help balancing their pile of customer cases. That’s why it’s important to partner with an insurance company adjuster who understands the importance of prompt, efficient adjustments. All these issues and more are discussed here at Adjuster Talk's Podcast with industry leaders.

    Starting an IA Firm: The First 1,000 Days

    Starting an IA Firm: The First 1,000 Days

    Today, I share how Royal Adjusting got started, what made us want to launch an adjusting company, and the reason behind its name. I share what it was like in the first 1,000 days of launching our IA firm and bust some of the prevailing myths about starting a business, specifically an independent adjusting firm.

    • 26 min
    Choosing the Path of Your Adjusting Career

    Choosing the Path of Your Adjusting Career

    Today, I discuss the three types of insurance adjusters, their similarities, and what distinguishes them from each other. I share examples of what each type of adjusters do on a day-to-day basis and the scope of the claims they work on.

    • 28 min
    Recognizing Opportunity & Adjusting with Honesty and Integrity

    Recognizing Opportunity & Adjusting with Honesty and Integrity

    Today, I discuss the importance of having honesty and integrity as an independent adjuster. I share stories of moments when I was tempted to choose profit over service and what I learned from them.

    • 22 min
    Kathy Schueler on Prioritizing Claims with Incentive-Based Pay

    Kathy Schueler on Prioritizing Claims with Incentive-Based Pay

    Kathy joins me today to share why she left a career in restorations for a career in insurance adjusting. She describes what it’s like to work with Royal Adjusting and how the incentive-based pay program helps her manager her work priorities.

    • 25 min
    Encore Episode: Property Appraising to Insurance Adjusting with Mark Koncz

    Encore Episode: Property Appraising to Insurance Adjusting with Mark Koncz

    Mark joins me today to share his experience with working as a property appraiser and his desire to begin transitioning his company into the insurance adjusting industry. He shares what it was like to work his first claim during the destruction caused by Hurricane Irma, the challenges he faced, and how he overcame them. He also shares the similarities in workflow between property appraising and claims adjusting as well as the customer service skills you need to be successful in both fields.

    • 32 min
    Encore Episode 041: Pivoting from Painting Contractor to Insurance Adjuster with Jordan Cox

    Encore Episode 041: Pivoting from Painting Contractor to Insurance Adjuster with Jordan Cox

    Jordan joins me today to discuss what inspired him to pivot his career from being a successful painting company owner to becoming an independent insurance adjuster. He shares how he got started and how helping his father in the fix and flip real estate industry as a young boy helped him learn many of the skills he needed to become a successful insurance adjuster.

    • 33 min

Customer Reviews

Corey Prevost ,

Immensely Helpful

What i like most about Jason’s podcast that it is based on FACTS and EXPERTISE . As a new adjuster one looks for advice and wisdom , and this podcast delivers . Going on Facebook for guidance has led to me seeing a bunch of loser talk honestly , and I’m happy Jason can be very informative with an optimistic overtone

VanityPrintz ,

Where’d you go??

This is one of the most awesomely inspiring podcast that I’ve ever come across. I owe a lot to Jason for exposing this industry to me. Don’t abandon me now. It’s time I come into the fold. Please get back to teaching and inspiring me and others thru your transparent exposure of the industry.

Tooletime00 ,

Great podcast

Awesome podcast with a plethora of valuable information for new adjusters like myself !

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