After the Close

Kristi Faltorusso
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  • UPDATED WEEKLY

This is After the Close. The podcast about what actually happens after the deal is signed. The wins, the messes, the missteps, and the moments no one puts on a slide. If you work in Customer Success, revenue, or leadership and you’ve ever thought, “Why does no one talk about this part?”—this podcast is for you. Welcome to the real work.

Episodes

  1. EPS 2: The AI S**T Show ... Where are all the leaders?

    FEB 2

    EPS 2: The AI S**T Show ... Where are all the leaders?

    Last year, the AI mandate in SaaS was simple: Everyone start testing. So teams did exactly that. They grabbed tools. Built workflows. Automated everything in sight. What they didn’t get? Governance. Clarity. Direction. Support. The result wasn’t innovation. It was chaos. In this episode of After the Close, I unpack why AI feels so messy in SaaS right now and why it’s not a tooling problem. It’s a leadership one. We talk about: How “go experiment” turned into disconnected efforts and duplicate work Why AI made teams busier, not more effective The hidden cost of solving different problems in different ways What leaders missed and what should have happened instead How to reset AI strategy around outcomes, prioritization, and judgment This isn’t an episode about which AI tools to use. It’s about how to lead when the technology moves faster than your organization. If AI feels chaotic in your company, this conversation will help you understand why and what to do next.

    35 min
  2. After the Close: Trailer

    SEASON 1, EPISODE 1 TRAILER

    After the Close: Trailer

    After the Close is a podcast about what really happens after the deal is signed. Real stories, real mistakes, real lessons from Customer Success, revenue, leadership, and growth. No fluff. No vanity metrics. Just honest conversations about what it takes to keep customers, grow accounts, and build durable businesses.

    1 min
  3. EPS 1: This customer was definitely in the ICP ... RIGHT?

    JAN 19

    EPS 1: This customer was definitely in the ICP ... RIGHT?

    Season 1, Episode 1 – This Customer Was Definitely in the ICP… Right? We’ve all said it. We’ve all believed it. And we’ve all paid for it later. In this episode, I’m kicking off Season 1 by unpacking a customer that looked perfect on paper… and turned into a slow-motion trainwreck in reality. We talk about: What ICP actually means vs how it’s used in SaaS The red flags that get ignored in the name of growth How bad-fit customers quietly drain CS teams Why churn isn’t always the failure — sometimes the deal is And the uncomfortable truth: Customer Success can’t outwork bad fit If you’ve ever inherited an account and thought, “How did we ever think this was a good idea?” — this episode is for you. Welcome to After the Close.

    34 min

Trailer

About

This is After the Close. The podcast about what actually happens after the deal is signed. The wins, the messes, the missteps, and the moments no one puts on a slide. If you work in Customer Success, revenue, or leadership and you’ve ever thought, “Why does no one talk about this part?”—this podcast is for you. Welcome to the real work.

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