Agency Algorithm

Agency Algorithm

Nick Shackleford is bringing the podcast for agency owners, freelancers, and consultants. He's joined by Joshua Johnston. In this series, you'll hear from agency owners of all sizes on how they got to where they are now, how they have survived the last couple of years, and what they're doing to future proof their business. Make sure you subscribe whereever you get your podcasts.

  1. 31 MAY

    Increasing LTV: Proven Tactics for Agency Success

    Tune into the latest episode of Agency Algorithm where hosts Nick Shackelford and Joshua Johnston pull back the curtain on key strategies to boost client retention and lower customer acquisition costs for digital agencies. In this episode, Shack and Josh discuss the importance of strong client relationships, the power of newsletters for re-engaging past clients, and optimizing acquisition funnels. They delve into innovative onboarding processes, highlight effective incentive programs, and explore the trade-offs between creating micro-courses and new ads. Get actionable insights and learn from real-life examples that could transform how you manage and grow your digital agency. ------------------------------ ⏰Timestamps: 00:00 - 05:20: Re-engaging past clients with enticing offers 05:21 - 10:40: The root causes of client churn and how to tackle them 10:41 - 15:55: Crafting successful newsletters to drive client retention 15:56 - 20:30: Lowering customer acquisition costs through effective strategies 20:31 - 25:45: The trade-off between micro-courses and new ads 25:46 - 30:00: The impact of efficient onboarding processes 30:01 - 35:25: Incentive programs for sales and team members 35:26 - 40:50: The importance of live performance indicators and client feedback 40:51 - 45:00: Planning for future episodes and encouraging social media connections -------------------------------------------------- Stay connected with our hosts and tap into the evolving digital agency sector. Follow Nick Shackelford on LinkedIn @NickShackelford and keep up with his latest insights on client acquisition and retention. Follow Joshua Johnston on LinkedIn @JoshuaJohnston for exclusive access to agency growth strategies and retention techniques.

    34 min
  2. 26 ABR

    Client Referral Tactics for Agency Growth

    In this episode of Agency Algorithm, hosts Nick Shackelford and Joshua Johnston focus on the systematic management of referrals and payment structures in client relationships. Join them as they discuss the importance of automating sales follow-ups, ensuring simplicity in payment processes, and the strategic nuances of handling referral payments. Learn how to effectively manage communications and set clear standards to mitigate payment-related issues. Nick and Joshua also cover key operational topics like using high-level software for agency efficiency, and share real-life anecdotes to illustrate the influence and complexity of referral agreements. -------------------------------------------------- ⏰Timestamps: 00:00 - 03:45: Introduction to automations and sales follow-ups in agencies 03:46 - 07:15: Payment methods and the importance of simplicity 07:16 - 10:29: Strategies for managing referral payments effectively 10:30 - 13:50: Future show topics: Operational tips and software tools 13:51 - 16:35: Psychological insights into asking for referrals 16:36 - 19:58: Exploring the landscape of referral strategies 19:59 - 22:44: Real-life stories of impactful referrals and networking 22:45 - 25:45: Creative methods for structuring referral payouts and rewards 25:46 - 30:00: Maintaining clarity and integrity in agency dealings -------------------------------------------------- Stay connected with your hosts. Follow Shack on X @iamshackelford and visit GeekEx for exclusive agency resources. Follow Josh on X @joshykobyashi and join the Hydra network to boost your agency’s growth.

    28 min
  3. 19 ABR

    How to Overcome Paid Media Saturation

    In this episode of Agency Algorithm, hosts Nick Shackelford and Joshua Johnston tackle the challenges and strategies of scaling service offerings in the agency realm, particularly focusing on the demand and intricacies of paid media. Discover how the hosts navigate the oversaturation of advertisements and the importance of personalized communication with clients. They'll share insights into selling services your agency knows best, transparency in business, and managing the growth pains of expanding your agency. Nick and Joshua dissect the strategy behind employing contractors vs. full-time hires and the significance of client retention through tactics such as email and SMS to drive growth sustainably. This episode also sheds light on the cultural nuances of scaling e-commerce in the EU and the inherent challenges, while discussing the perks of having a diversified service portfolio. -------------------------------------------------- ⏰Timestamps: 00:00 - 03:12: Discussing challenges in the paid media landscape 03:13 - 05:50: Emphasizing proactive client communication and updates 05:51 - 08:27: The art of selling what you know and transparency 08:28 - 11:56: Importance of training and client retention for growth 11:57 - 14:35: Scaling agencies and managing team overwhelm 14:36 - 17:30: Outsourcing strategies and keeping core services in-house 17:31 - 19:58: Nick's involvement in strategy and creative departments 19:59 - 22:45: Delegating and empowering team members effectively 22:46 - 25:06: The e-commerce expansion challenge in the EU markets 25:07 - 27:34: Leveraging email as a key tool for client retention 27:35 - 30:00: Strategic agency hiring and the value of specialized services -------------------------------------------------- Keep in touch with your hosts. Follow Shack on X @iamshackelford and visit GeekEx for events, trainings and more. Follow Josh on X @joshykobyashi and visit Hydra to scale to 8-Figures and beyond!

    26 min

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Nick Shackleford is bringing the podcast for agency owners, freelancers, and consultants. He's joined by Joshua Johnston. In this series, you'll hear from agency owners of all sizes on how they got to where they are now, how they have survived the last couple of years, and what they're doing to future proof their business. Make sure you subscribe whereever you get your podcasts.

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