Business of Tech: Daily 10-Minute IT Services Insights

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In 10 minutes daily, The Business of Tech delivers the latest IT services and MSP-focused news and commentary. Curated to stories that matter with commentary answering 'Why Do We Care?', channel veteran Dave Sobel brings you up to speed and provides resources to go deeper. With insights and analysis, this focused podcast focuses on the knowledge you need to be effective, profitable, and relevant.

  1. California's AI Law, Malicious MCP Server, Microsoft Marketplace Overhaul & VMware Migration

    HACE 7 H

    California's AI Law, Malicious MCP Server, Microsoft Marketplace Overhaul & VMware Migration

    The episode starts with the passage of California's groundbreaking AI transparency law, marking the first legislation in the United States that mandates large AI companies to disclose their safety protocols and provide whistleblower protections. This law applies to major AI labs like OpenAI, Anthropic, and Google DeepMind, requiring them to report critical safety incidents to California's Office of Emergency Services and ensure safety for communities while promoting AI growth. This regulation is a clear signal that the compliance wave surrounding AI is real, with California leading the charge in shaping the future of AI governance. The second story delves into a new cybersecurity risk in the form of the first known malicious Model Context Protocol (MCP) server discovered in the wild. A rogue npm package, "postmark-mcp," was found to be forwarding email data to an external address, exposing sensitive communications. This incident raises concerns about the security of software supply chains and highlights how highly trusted systems like MCP servers are being exploited. Service providers are urged to be vigilant, as this attack marks the emergence of a new vulnerability within increasingly complex software environments. Moving to Microsoft, the company is revamping its Marketplace to introduce stricter partner rules and enhanced discoverability for partner solutions. Microsoft’s new initiative, Intune for MSPs, aims to address the needs of managed service providers who have long struggled with multi-tenancy management. Additionally, the company’s new "Agent Mode" in Excel and Word promises to streamline productivity by automating tasks but has raised concerns over its accuracy. Despite the potential, Microsoft’s tightening ecosystem requires careful navigation for both customers and partners, with compliance and risk management being central to successful engagement. Finally, Broadcom’s decision to end support for VMware vSphere 7 has left customers with difficult decisions. As part of Broadcom’s transition to a subscription-based model, customers face either costly upgrades, cloud migrations, or reliance on third-party support. Gartner predicts that a significant number of VMware customers will migrate to the cloud in the coming years, and this shift presents a valuable opportunity for service providers to act as trusted advisors in guiding clients through the transition. For those who can manage the complexity of this migration, there’s a once-in-a-generation opportunity to capture long-term customer loyalty.   Three things to know today 00:00 California Enacts Nation’s First AI Transparency Law, Mandating Safety Disclosures and Whistleblower Protections 05:25 First Malicious MCP Server Discovered, Exposing Email Data and Raising New Software Supply Chain Fears 07:16 Microsoft’s New Playbook: Stricter Marketplace, Finally Some MSP Love, and AI That’s Right Only Half the Time 11:07 VMware Customers Face Subscription Shift, Rising Cloud Moves, and Risky Alternatives as Broadcom Ends vSphere 7   This is the Business of Tech.    Supported by:  https://scalepad.com/dave/ https://mailprotector.com/   Webinar:  https://bit.ly/msprmail   All our Sponsors:   https://businessof.tech/sponsors/   Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/   Support the show on Patreon: https://patreon.com/mspradio/   Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech   Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com   Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

    16 min
  2. IT Services Near $3 Trillion Growth: AI, Cloud, and Legacy Systems Drive Change

    HACE 1 DÍA

    IT Services Near $3 Trillion Growth: AI, Cloud, and Legacy Systems Drive Change

    The global IT services market is projected to grow significantly, reaching nearly $3 trillion by 2033, driven by the increasing adoption of cloud services, digital transformation, and a rising demand for automation and cybersecurity solutions. Proactive IT services currently dominate the market, accounting for over half of the share, particularly in heavily regulated sectors like banking, financial services, and healthcare. However, the growth of AI adoption is being hindered by spiraling legacy IT costs, which stall modernization efforts and create opportunities for IT service providers to assist organizations in bridging the gap between outdated systems and modern solutions. Investment in artificial intelligence is also on the rise, with global spending expected to reach nearly $1.5 trillion this year and surpass $2 trillion next year. The focus of this investment is broadening beyond traditional tech giants, with significant contributions from Chinese companies and new AI cloud providers. Despite concerns about job displacement due to AI, a recent survey indicates that most business leaders believe AI will enhance employee support rather than lead to significant job cuts. This highlights the importance of training and change management as organizations adapt to new technologies. Major players in the IT sector, such as Microsoft, Intuit, and OpenAI, are making significant advancements in their AI offerings. Microsoft has launched a centralized AI marketplace, integrating thousands of applications to simplify access for businesses. Intuit has improved its generative AI operating system for financial management, while OpenAI has introduced collaborative features for ChatGPT, enhancing team productivity. These developments underscore the competitive landscape as companies race to control the AI stack and provide valuable tools for enterprises. As organizations face the challenges of legacy IT systems and the need for modernization, IT service providers have a crucial role to play. They must help clients navigate the complexities of integrating new technologies while managing the human side of the transition. The emphasis on proactive services, employee training, and effective change management will be essential for businesses to thrive in an increasingly AI-driven environment. The future of IT services lies not just in technological advancements but in the ability to support clients through their transformation journeys. Three things to know today   00:00 Proactive IT Services Lead $1.5 Trillion Market, Banking and Healthcare Fuel Demand 05:57 Legacy IT Costs Surging, Report Finds, Forcing Enterprises Toward Modernization 07:45 From Marketplaces to Machine Learning: Tech Giants Position AI as Core Business Infrastructure   This is the Business of Tech.      Supported by:  https://timezest.com/mspradio/ https://mailprotector.com/   Webinar:   https://bit.ly/msprmail   All our Sponsors:   https://businessof.tech/sponsors/   Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/   Support the show on Patreon: https://patreon.com/mspradio/   Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech   Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com   Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

    14 min
  3. Aiceberg's Approach: Using Machine Learning to Protect Generative AI from Cyber Threats

    HACE 2 DÍAS

    Aiceberg's Approach: Using Machine Learning to Protect Generative AI from Cyber Threats

    Alexander Schlager, CEO of Aiceberg.ai, discusses the intersection of artificial intelligence (AI) and cybersecurity, emphasizing the importance of securing AI-powered workflows. Aiceberg employs traditional machine learning techniques to safeguard generative AI systems, providing a deterministic and explainable approach to security. This method allows organizations to understand how their AI systems operate and ensures that they can trace and audit the decisions made by these systems, which is crucial in an era where AI incidents may lead to legal challenges. The conversation highlights the need for organizations to establish robust governance frameworks as they adopt AI technologies. Schlager points out that many businesses are still grappling with basic cybersecurity measures, which complicates their ability to implement effective AI governance. He stresses that organizations must assess their existing security postures and ensure that they are prepared for the rapid deployment of agentic AI, which allows non-technical users to create and manage AI workflows independently. Schlager provides concrete examples of how Aiceberg's technology is integrated into real-world applications, such as in the banking sector, where AI workflows may involve third-party interactions. He explains that Aiceberg monitors these interactions to classify and respond to potential security threats, ensuring that organizations can demonstrate compliance and safety in the event of an incident. This proactive approach to security is essential for maintaining trust and accountability in AI systems. Finally, the discussion touches on the broader implications of AI adoption, including the potential for improved customer experiences across various industries. Schlager notes that while AI can enhance service delivery, organizations must navigate the challenges of user expectations and the maturity of their AI implementations. By focusing on customer service and experience, companies can unlock significant value from their AI investments, but they must also prioritize security and governance to mitigate risks.   All our Sponsors:   https://businessof.tech/sponsors/   Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/   Support the show on Patreon: https://patreon.com/mspradio/   Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech   Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com   Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

    20 min
  4. AI Growth for MSPs Stalls as 95% of Projects Fail; Microsoft & Apple Face EU Regulatory Changes

    HACE 3 DÍAS

    AI Growth for MSPs Stalls as 95% of Projects Fail; Microsoft & Apple Face EU Regulatory Changes

    Managed service providers (MSPs) are experiencing significant growth driven by interest in artificial intelligence (AI), with 92% reporting an uptick in business. However, a concerning trend has emerged: only about half of these providers feel equipped to assist small and mid-sized businesses in adopting AI tools, a sharp decline from 90% the previous year. This growing readiness gap highlights the challenges MSPs face in meeting customer expectations as AI adoption accelerates. Experts emphasize the need for integrated security solutions to help navigate the complexities of AI. OpenAI's recent benchmarks reveal that a staggering 95% of enterprise AI projects fail, underscoring the difficulties companies encounter in justifying their AI investments. Despite advancements in AI models, their effectiveness remains inconsistent, particularly in handling complex, ongoing projects. The evaluation system introduced by OpenAI aims to bridge the gap between theoretical capabilities and real-world demands, indicating that while AI can perform tasks faster and cheaper than humans, it still struggles with contextual understanding and interaction. In the realm of digital content, Cloudflare has launched a feature allowing website owners to block Google's AI overview search product, addressing concerns from publishers about traffic losses due to AI-generated content. This move comes amid legal challenges faced by Google from publishers who argue that their content is being used without proper attribution. While Cloudflare's feature offers a potential solution, its effectiveness hinges on Google's compliance, raising questions about the future of content ownership in the age of AI. Regulatory pressures are also reshaping the landscape for major tech companies. Microsoft has been compelled to offer free extended security updates for Windows 10 in select European markets, responding to consumer advocacy for better support. Meanwhile, Apple has delayed the release of several features in Europe due to compliance challenges with the EU's Digital Markets Act. These developments highlight the increasing influence of regulation on technology services, prompting MSPs to prepare for client inquiries regarding disparities in service offerings across regions. Four things to know today 00:00 92% of MSPs Report AI-Driven Growth, But Only Half Feel Ready to Support SMB Adoption 02:50 Fast, Cheap, and Fragile: OpenAI Finds AI Struggles in Real Work While Cloudflare Challenges Google’s AI Overviews 06:44 EU Pressure Forces Microsoft to Extend Free Windows 10 Updates as Apple Delays Features Under DMA 09:39 Innovation vs. Obligation: How Debt, Automation, and AI Metrics Are Rewriting the Managed Services Playbook This is the Business of Tech.      Supported by:  https://mailprotector.com/   Webinar:  https://bit.ly/msprmail   All our Sponsors:   https://businessof.tech/sponsors/   Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/   Support the show on Patreon: https://patreon.com/mspradio/   Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech   Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com   Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

    15 min
  5. Navigating AI Governance: Trust, Accountability, and the Future of Responsible Tech

    HACE 3 DÍAS

    Navigating AI Governance: Trust, Accountability, and the Future of Responsible Tech

    Art Kleiner, co-author of "The AI Dilemma" and Principal at Kleiner Powell International, discusses the complexities of AI governance, trust, and accountability in the context of modern technology. He emphasizes the importance of being intentional about risk when deploying AI products, particularly large language models, which can inadvertently perpetuate biases and misinformation. Kleiner shares a compelling example of a Chinese AI system that failed to generate accurate images based on user requests, illustrating the inherent biases present in AI systems. He stresses the need for organizations to be aware of the human effects and unintended consequences of AI deployment. For managed service providers (MSPs) and IT leaders, Kleiner highlights the significance of compliance and oversight in the development process of AI systems. He references the EU AI Act, which mandates a "human in the loop" approach to ensure accountability and effectiveness in AI applications. This requirement encourages organizations to conduct thorough testing and evaluation of AI systems in real-world contexts, ensuring that they meet the needs of users and mitigate potential risks. Kleiner notes that small businesses, in particular, must be vigilant about the implications of AI on their operations and customer interactions. The conversation also delves into the challenges of achieving measurable ROI from AI projects, with studies indicating that a significant percentage of these initiatives fail to deliver tangible business value. Kleiner advocates for scenario planning as a tool to navigate the uncertainties of AI implementation, encouraging organizations to explore various future scenarios and their potential impacts. By understanding the different ways AI can affect productivity, business growth, and risk management, companies can better position themselves to leverage AI effectively. Finally, Kleiner urges leaders to prepare for multiple AI futures by staying informed about emerging technologies and their implications for their businesses. He emphasizes the need for organizations to build trust with their customers by using AI responsibly and transparently. By focusing on creating value and avoiding the pitfalls of "inshittification," businesses can foster stronger relationships with their clients and enhance their overall service offerings. The discussion underscores the critical role of human insight and ethical considerations in the evolving landscape of AI technology.   All our Sponsors:   https://businessof.tech/sponsors/   Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/   Support the show on Patreon: https://patreon.com/mspradio/   Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech   Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com   Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

    46 min
  6. AI Transforms Tech Jobs, Productivity Losses Cost Billions, and Diversity in IT Leadership Stalls

    HACE 5 DÍAS

    AI Transforms Tech Jobs, Productivity Losses Cost Billions, and Diversity in IT Leadership Stalls

    Generative AI is significantly transforming technology jobs, particularly by automating repetitive tasks such as coding and data processing. A recent analysis by Indeed indicates that while many tech skills will evolve, less than 1% are likely to be fully replaced by AI. This shift is creating challenges for organizations, as employees struggle with the overwhelming number of AI tools available, leading to wasted hours and lost productivity. Companies are urged to streamline their operations by implementing unified platforms that can integrate AI effectively, reducing manual tasks and enhancing overall productivity. The issue of AI agent sprawl is highlighted, where organizations may manage numerous AI agents, resulting in chaos rather than transformation. Analysts are reportedly losing an average of 9.1 hours each week due to inefficient workflows, costing companies billions annually. Despite this, many executives mistakenly believe their teams are operating at peak productivity. The podcast emphasizes the need for organizations to measure productivity based on actual output and create operational visibility to unlock growth potential. Diversity in IT leadership is another pressing concern, as the representation of women in technology continues to decline. A recent report reveals that while the number of women in the ICT sector has increased, men still dominate management roles. The exit of thousands of women from tech roles each year is attributed to a lack of career progression and recognition, rather than personal responsibilities. This trend not only affects workplace culture but also has significant economic implications, with billions lost due to decreased productivity and recruitment challenges. Finally, Google is merging Android and Chrome OS to create a new operating system aimed at enhancing AI capabilities on personal computers. This development is expected to impact how IT manages devices, particularly in K-12 and small business markets. Providers are advised to prepare for this shift by developing training and support strategies for clients. The podcast concludes with a call to action for IT leaders to focus on practical solutions to modern challenges, including email security, while also addressing the critical need for diversity and inclusion within the tech industry. Four things to know today 00:00 AI Isn’t Killing Jobs—It’s Killing Repetition. The Real Risk Is Agent Sprawl and Lost Productivity 04:52 Vendors Double Down on MSP Stack: MCP Standardization, New Partnerships, and Leadership Shifts 08:37 Diversity in Tech Leadership Stalls as Women Exit and DEI Programs Fade—A Capacity Crisis for Providers 13:36 Google’s New Unified OS: AI Promise for Users, Support Headache for Providers This is the Business of Tech.      Supported by:  https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship https://mailprotector.com/ Webinar:   https://bit.ly/msprmail     All our Sponsors:   https://businessof.tech/sponsors/   Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/   Support the show on Patreon: https://patreon.com/mspradio/   Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech   Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com   Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

    18 min
  7. CMMC Audits Expose Export Violations; Congress Tests AI; Cybersecurity Faces New AI Threats

    HACE 6 DÍAS

    CMMC Audits Expose Export Violations; Congress Tests AI; Cybersecurity Faces New AI Threats

    The Defense Department's Cybersecurity Maturity Model Certification (CMMC) effort has uncovered that many contractors are unaware of export control violations, which could lead to significant legal and financial penalties. As the certification becomes mandatory, early assessments indicate common violations of the International Traffic in Arms Regulation and Export Administration Regulations. Contractors are urged to map controlled, unclassified information and review data controls to identify and mitigate these violations before audits occur. This highlights the critical need to integrate export compliance with cybersecurity measures. Meanwhile, Congress is experimenting with Microsoft's AI chatbot, CoPilot, as part of an initiative to incorporate artificial intelligence into legislative operations. This move has sparked concerns among critics regarding the potential risks of misinformation and privacy hazards associated with using experimental technology in governance. Additionally, Congress faces challenges in renewing a vital cyber threat information sharing program, which is set to expire soon, raising alarms about the implications for national cybersecurity efforts. On the cybersecurity front, artificial intelligence is increasingly being exploited by criminal hackers, leading to a new era of sophisticated attacks. Generative AI technologies are being used to craft convincing phishing scams and manipulate everyday tools to execute attacks without triggering security alerts. Recent incidents have demonstrated the effectiveness of these tactics, emphasizing the need for heightened vigilance and advanced security measures to protect against evolving threats. In the realm of technology, companies like Notion, Google, and Zoom are embedding powerful AI features into their platforms, fundamentally changing how users interact with these tools. Notion's new AI agent can autonomously perform tasks, while Google has integrated its Gemini AI into Chrome for enhanced usability and security. Zoom is set to introduce photorealistic AI avatars for meetings, showcasing the rapid adoption of AI in everyday applications. As these tools become the new baseline, IT service providers must adapt by focusing on governance, compliance, and security to ensure that their clients can safely navigate this evolving landscape.   Four things to know today   00:00 Compliance Blind Spots, Political Delays, and AI Experiments Show Why IT Providers Must Be the Steady Hand 05:02 Generative AI Fuels Phishing and Supply Chain Attacks While SonicWall and WatchGuard Struggle With Flaws 09:08 Notion, Google, and Zoom Push AI Deeper Into Everyday Tools 12:43 Ingram Micro Credits Xvantage for Ransomware Recovery, but MSPs Should Focus on Client Continuity   This is the Business of Tech.   Supported by:  scalepad     Webinar:   https://bit.ly/msprmail   All our Sponsors:   https://businessof.tech/sponsors/   Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/   Support the show on Patreon: https://patreon.com/mspradio/   Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech   Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com   Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

    12 min
  8. Americans Anxious About AI, NVIDIA's $100B Investment in OpenAI, and New MSP Automation Tool

    23 SEP

    Americans Anxious About AI, NVIDIA's $100B Investment in OpenAI, and New MSP Automation Tool

    Americans are increasingly anxious about artificial intelligence (AI), with a recent Pew Research Center study revealing that 50% of participants express more concern than excitement regarding AI's growing presence in daily life. This marks a significant rise from 37% in 2021. The study highlights skepticism about AI's impact on creativity and interpersonal relationships, with many believing it could worsen creative thinking and negatively affect human connections. This growing anxiety underscores the need for better understanding and control over AI applications in society. In the workplace, AI is reshaping learning and development, with organizations in the US, UK, Australia, and New Zealand increasing their budgets for these initiatives. A report from LearnUpon indicates that 43% of learning leaders fear AI could fully replace their roles, while 40% anticipate partial changes due to AI disruption. Despite the investment in learning and development, there is a palpable tension as employees question whether AI will ultimately assist or displace them, raising concerns about trust and stability in the workplace. Meanwhile, NVIDIA's recent $100 billion investment in OpenAI has sparked discussions about the stability of the AI market. This investment is part of a larger trend where major tech firms are projected to invest over $325 billion in AI data centers globally. However, the cycle of capital and chips raises questions about real demand versus artificial demand, as the investment appears to be a circular loop that could lead to instability if market conditions change. Providers are advised to focus on building value through governance and integration rather than relying solely on AI infrastructure costs. A wave of new vendor launches, including Acronis, Hexnode, and CloudRadial, highlights a trend towards automation and consolidation in the industry. These companies are introducing solutions that integrate security, backup, and management functions to simplify operations for managed service providers (MSPs). As MSPs begin to take on vendor roles themselves, the emphasis is on creating efficiencies and better governance to enhance client relationships. The overarching theme is that while technology evolves, the real differentiation for providers will come from how they implement and govern these tools to deliver meaningful business outcomes.   Three things to know today 00:00 Pew Finds Americans More Worried Than Excited About AI as Workplace and Research Risks Mount 05:10 Nvidia’s $100B Bet on OpenAI Fuels Data Center Boom—But Risks a Circular Spending Loop 07:52 Vendors Race to Simplify MSP Stack With Security, AI, and Automation—While Netrio Proves Providers Can Be Builders Too   This is the Business of Tech.    Supported by:  https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship https://mailprotector.com/   Webinar:   https://bit.ly/msprmail   All our Sponsors:   https://businessof.tech/sponsors/   Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/   Support the show on Patreon: https://patreon.com/mspradio/   Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech   Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com   Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

    15 min
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In 10 minutes daily, The Business of Tech delivers the latest IT services and MSP-focused news and commentary. Curated to stories that matter with commentary answering 'Why Do We Care?', channel veteran Dave Sobel brings you up to speed and provides resources to go deeper. With insights and analysis, this focused podcast focuses on the knowledge you need to be effective, profitable, and relevant.

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