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Business of Tech: Daily 10-Minute IT Services Insights

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In 10 minutes daily, The Business of Tech delivers the latest IT services and MSP-focused news and commentary. Curated to stories that matter with commentary answering 'Why Do We Care?', channel veteran Dave Sobel brings you up to speed and provides resources to go deeper. With insights and analysis, this focused podcast focuses on the knowledge you need to be effective, profitable, and relevant.

  1. -7 H

    IT Budgets Surge as AI Reshapes Roles; VMware Disruption Sparks Modernization Opportunities

    The recent partnership between OpenAI and Search Kings, a digital marketing firm, aims to provide ChatGPT services to small and medium-sized businesses (SMBs), particularly in the home services sector. This collaboration is designed to facilitate the integration of artificial intelligence into SMB operations, addressing the challenges these businesses face in adapting to AI technologies. The initiative highlights a shift in focus towards rapid AI adoption, which may lead to operational instability if not managed properly, as it lacks clear governance and standards. Supporting data from the 2026 State of IT report indicates that IT budgets are projected to increase by 11% year-on-year, with 55% of organizations planning to allocate more funds to IT, primarily driven by a heightened focus on cybersecurity. Despite this growth, over half of IT leaders report insufficient internal resources to address issues effectively or foster innovation. The report also reveals that 60% of organizations are now relying on managed service providers (MSPs) to oversee their data infrastructure, reflecting a significant shift in how businesses are approaching their IT needs. Additionally, the server virtualization market is experiencing disruption following Broadcom's acquisition of VMware, prompting many customers to seek alternatives and develop exit strategies from their current vendors. This situation presents an opportunity for MSPs to engage in broader discussions about modernization and technical debt reduction, rather than merely facilitating migrations. The tablet market is also stabilizing, with a notable decline in shipments, indicating a shift towards predictable refresh cycles rather than explosive growth. For MSPs and IT service leaders, these developments underscore the importance of positioning themselves as strategic partners in their clients' digital transformations. As organizations grapple with the complexities of AI integration and modernization, there is a clear opportunity for MSPs to lead in governance and operational efficiency. By stepping into roles that facilitate organizational capacity and strategic alignment, MSPs can capture the growing budgets and demand for innovative IT solutions. Four things to know today   00:00 Rising Budgets, Overwhelmed IT Teams, and Sovereignty Demands Signal a Market Shift Toward Modernization — and a Strategic Opening for MSPs 06:07 Surging Tech Hiring, Massive Workforce Reconfiguration, and Undefined AI Ownership Point to a Single Trend: Organizations Need Structure, Not Just Tools 09:57 VMware Upheaval and Tablet Market Slowdown Both Point to One Trend: IT Providers Must Shift From Tools to Transformation 13:20 OpenAI’s SearchKings Deal Shows AI Entering SMBs Through Marketing, Exposing Governance Gaps and Creating Opportunity for IT Providers   This is the Business of Tech.     Supported by: https://try.auvik.com/dave-switch https://scalepad.com/dave/   💼 All Our SponsorsSupport the vendors who support the show: 👉 https://businessof.tech/sponsors/   🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more. 👉 https://businessof.tech/plus   🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story? 📲 https://www.businessof.tech/subscribe   📰 Story Links & SourcesLooking for the links from today’s stories? Every episode script — with full source links — is posted at: 🌐 https://www.businessof.tech   🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights: 💬 https://www.podmatch.com/hostdetailpreview/businessoftech   🔗 Follow Business of Tech  LinkedIn: https://www.linkedin.com/company/28908079 YouTube: https://youtube.com/mspradio Bluesky: https://bsky.app/profile/businessof.tech Instagram: https://www.instagram.com/mspradio TikTok: https://www.tiktok.com/@businessoftech Facebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

    18 min

  2. -1 J • ABONNÉS UNIQUEMENT

    AI Governance: Balancing Power, Bias, and Transparency in Democracy and Business

    AI Governance: Balancing Power, Bias, and Transparency in Democracy and Business

    21 min
  3. Building AI-First SaaS in a Weekend: Richardson Dackam's Rapid Prototyping Secrets

    -1 J

    Building AI-First SaaS in a Weekend: Richardson Dackam's Rapid Prototyping Secrets

    Richardson Dackam, a solo developer known for rapidly creating AI-first SaaS products, shared insights into his development process during a recent episode of the Business of Tech. Dackam emphasizes the importance of identifying manageable problems that can be solved quickly, which he refers to as "done for you ideas." His approach involves extensive research to create a Product Requirement Document (PRD) and context engineering for AI agents, enabling him to build prototypes in a matter of hours or days. He leverages various services, such as Magic Link for authentication and Superbase for databases, to streamline his workflow. Dackam's success is exemplified by his application, 8nodes, which serves as a workflow generator for N8n, currently attracting around 500 users. He utilizes multiple distribution channels, including his YouTube channel and contributions to AI communities, to promote his tools. Although 8nodes is not yet generating revenue, Dackam is focused on improving the product's speed, which he identifies as a critical pain point for users. He tracks user engagement metrics daily to inform his optimization efforts. The episode also addresses the balance between rapid prototyping and maintaining product reliability and compliance. Dackam asserts that he builds with an SOC 2 compliance mindset, ensuring that user data is handled securely. He discusses the challenges of scalability and uptime, noting that he relies on services like AWS and Vercel to manage these aspects effectively. By separating his landing page from the application, he ensures that marketing efforts remain uninterrupted even if the app experiences downtime. For Managed Service Providers (MSPs) and IT service leaders, Dackam's approach highlights the potential for rapid development cycles while maintaining a focus on security and compliance. His insights into the challenges of integrating AI into business processes underscore the need for organizations to understand their workflows before adopting automation solutions. As businesses navigate the complexities of AI deployment, the emphasis on iterative improvement and user feedback can inform strategies for successful product development and market fit.   💼 All Our SponsorsSupport the vendors who support the show: 👉 https://businessof.tech/sponsors/   🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more. 👉 https://businessof.tech/plus   🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story? 📲 https://www.businessof.tech/subscribe   📰 Story Links & SourcesLooking for the links from today’s stories? Every episode script — with full source links — is posted at: 🌐 https://www.businessof.tech   🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights: 💬 https://www.podmatch.com/hostdetailpreview/businessoftech   🔗 Follow Business of Tech  LinkedIn: https://www.linkedin.com/company/28908079 YouTube: https://youtube.com/mspradio Bluesky: https://bsky.app/profile/businessof.tech Instagram: https://www.instagram.com/mspradio TikTok: https://www.tiktok.com/@businessoftech Facebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

    19 min
  4. AI Project Failures: Companies Struggle to Define Problems Amid Talent Gaps and Tech Consolidation

    -3 J

    AI Project Failures: Companies Struggle to Define Problems Amid Talent Gaps and Tech Consolidation

    AI proof-of-concept projects are facing high failure rates, with a recent Omdia survey indicating that nearly one-third of companies report complete failures in these initiatives. Only 9% of firms successfully transition more than half of their AI projects into operational use, while 46% manage to move over 10% into production. The primary reason for these failures is not the technology itself but rather a lack of clearly defined business problems that AI could address. Additionally, only 32% of companies have identified specific human tasks that AI should supplement or replace, highlighting a significant gap in strategic planning for AI integration. The demand for AI skills testing in the workplace has surged, with a 166% increase reported over the past year, according to Test Guerrilla. This trend reflects a growing recognition among employers that traditional hiring methods, such as resumes and interviews, are inadequate for assessing actual candidate capabilities. The 2025 State of Skills-Based Hiring Report reveals that 71% of employers believe skills testing is a more accurate predictor of job performance than resumes. However, a concerning statistic shows that 93% of candidates are not questioned about their AI skills during interviews, indicating a disconnect between hiring practices and the skills needed in the evolving tech landscape. In related developments, the U.S. Chamber of Commerce has endorsed Voice over Internet Protocol (VoIP) as a beneficial communication solution for small and mid-sized businesses, despite the technology being well-established for over a decade. Corsica Technologies has acquired Accountability IT, enhancing its capabilities in AI-enabled managed IT and cybersecurity, while Morgan Franklin Cyber has acquired Lynx Technology Partners to bolster its governance, risk, and compliance services. These acquisitions reflect a trend of consolidation in the managed services sector, emphasizing the need for IT service providers to adapt to changing market demands. For Managed Service Providers (MSPs) and IT service leaders, these developments underscore the importance of aligning technology initiatives with clear business outcomes. As organizations increasingly seek to implement AI solutions, MSPs must guide clients in defining specific problems that AI can solve and ensuring that their teams are equipped with the necessary skills. The emphasis on skills testing and the strategic integration of technologies like VoIP and AI highlights the need for operational maturity and expertise in navigating the complexities of modern IT environments. Failure to adapt could result in missed opportunities and increased competition from larger, more agile providers.   Four things to know today 00:00 New Reports Show AI Failing in Deployment and Hiring Due to Strategy Gaps, Not Technology Limitations 05:10 U.S. Chamber Endorses VoIP for SMBs as Corsica and MorganFranklin Expand Through Cybersecurity Acquisitions 09:03 Vendors Target MSP Operational Pressure With Faster File Workflows, White-Label Staffing, and AI-Powered Search 12:37 AI Isn’t Failing—Organizations Are: New Research Calls Out Siloes, Leadership Gaps, and Poor Workflow Design   This is the Business of Tech.     Supported by:  https://scalepad.com/dave/ https://timezest.com/mspradio/   💼 All Our SponsorsSupport the vendors who support the show: 👉 https://businessof.tech/sponsors/   🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more. 👉 https://businessof.tech/plus   🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story? 📲 https://www.businessof.tech/subscribe   📰 Story Links & SourcesLooking for the links from today’s stories? Every episode script — with full source links — is posted at: 🌐 https://www.businessof.tech   🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights: 💬 https://www.podmatch.com/hostdetailpreview/businessoftech   🔗 Follow Business of Tech  LinkedIn: https://www.linkedin.com/company/28908079 YouTube: https://youtube.com/mspradio Bluesky: https://bsky.app/profile/businessof.tech Instagram: https://www.instagram.com/mspradio TikTok: https://www.tiktok.com/@businessoftech Facebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

    19 min

  5. -4 J • ABONNÉS UNIQUEMENT

    Hiring Surge Ahead: 63% of Employers Plan to Reopen Entry-Level Roles Amid AI Layoff Myths

    Hiring Surge Ahead: 63% of Employers Plan to Reopen Entry-Level Roles Amid AI Layoff Myths

    5 min
  6. AI Use Surges Beyond Guardrails: IT Leaders Face Challenges Amid Shadow AI and New Models

    -4 J

    AI Use Surges Beyond Guardrails: IT Leaders Face Challenges Amid Shadow AI and New Models

    New research indicates that the use of artificial intelligence (AI) is expanding beyond established guidelines, with significant implications for IT leadership and security. A study from UpGuard reveals that over 80% of employees in sectors like finance and healthcare are utilizing unauthorized AI tools, often referred to as shadow AI. This trend raises security concerns, as nearly half of these employees report regular use of these unapproved tools, with one in four trusting AI more than their colleagues. The findings suggest that while AI is becoming integral to business operations, the lack of clear ownership and governance poses risks for organizations. The evolving role of IT leaders is highlighted by a report from Atera, which shows that 63% of IT leaders are experiencing changes in their responsibilities due to AI advancements. Notably, 49% of respondents emphasize the importance of guiding business value leadership, while 47% recognize the need for orchestrating human-AI collaboration. Despite these shifts, only 12% of IT leaders report that AI ownership is clearly defined within their organizations, indicating a gap in governance that could exacerbate the risks associated with shadow AI. In addition to these developments, the episode discusses the financial landscape for managed service providers (MSPs) as outlined in a report from TopDown Ventures. The report forecasts that managed AI platforms will evolve into a $1.3 trillion market by 2030, driven by the demand for efficiency and governance. Furthermore, 418 publicly traded companies have identified AI as a significant reputational risk, with concerns about misinformation and security exposure. Despite these risks, companies are increasing their AI investments, with average spending reportedly doubling in 2024. For MSPs and IT service leaders, the implications are clear. The rapid adoption of AI necessitates a structured approach to governance and security to mitigate risks associated with shadow AI. As organizations navigate the complexities of AI integration, there is an opportunity for IT service providers to offer solutions that standardize AI usage and ensure compliance. The evolving landscape underscores the need for proactive strategies to harness AI's potential while maintaining control and oversight.    Three things to know today 00:00 Consumer AI Habits Spill Into the Workplace: High Trust, High Risk, and Little Ownership Across Organizations 06:49 Investors Push MSPs Toward AI-Orchestrated Platforms While SEC Filings Flag Growing AI Reputational Threats 11:08 OpenAI Pushes GPT-5.1 as Model Volatility Rises While Fei-Fei Li’s Marble Targets Practical 3D Digital Twins   This is the Business of Tech.     Supported by:  https://scalepad.com/dave/ https://try.auvik.com/dave-switch   💼 All Our SponsorsSupport the vendors who support the show: 👉 https://businessof.tech/sponsors/   🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more. 👉 https://businessof.tech/plus   🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story? 📲 https://www.businessof.tech/subscribe   📰 Story Links & SourcesLooking for the links from today’s stories? Every episode script — with full source links — is posted at: 🌐 https://www.businessof.tech   🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights: 💬 https://www.podmatch.com/hostdetailpreview/businessoftech   🔗 Follow Business of Tech  LinkedIn: https://www.linkedin.com/company/28908079 YouTube: https://youtube.com/mspradio Bluesky: https://bsky.app/profile/businessof.tech Instagram: https://www.instagram.com/mspradio TikTok: https://www.tiktok.com/@businessoftech Facebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

    18 min
  7. U.S. Cyber Defense Weakens as CISA Faces Cuts; EU Eases GDPR for AI; UK Tightens Cybersecurity Laws

    -5 J

    U.S. Cyber Defense Weakens as CISA Faces Cuts; EU Eases GDPR for AI; UK Tightens Cybersecurity Laws

    The expiration of the Cybersecurity Information Sharing Act (CISA) on September 30, 2025, has resulted in a notable decline in U.S. cyber defense capabilities, with a reported drop of over 70% in the sharing of threat indicators. This lapse has created a legal and operational vacuum, leading to increased delays in alert dissemination and a rise in cyber threats, particularly in critical sectors such as healthcare and energy. Federal agencies and private companies are now hesitant to report incidents without the liability protections that CISA previously provided, resulting in a fragmented response to cyber threats. In response to the growing concerns over cybersecurity, the U.S. Congress has included a provision in the federal government shutdown legislation to extend CISA through the end of January 2026. This extension is crucial for facilitating the sharing of threat data between businesses and government agencies. Meanwhile, the Cybersecurity and Resilience Bill introduced in the UK mandates that medium and large IT management and cybersecurity service providers comply with minimum security standards, reflecting a shift towards greater accountability in protecting critical infrastructure. Additionally, Microsoft and 1Password are advancing passwordless technology, with Microsoft enabling the syncing of passkeys across devices and 1Password integrating a new native Passkeys plugin API for Windows 11. These developments aim to enhance user convenience and security, signaling a shift away from traditional password reliance. EasyDMARC has also launched Touchpoint, an AI-driven sales enablement tool for MSPs, while Enable has introduced a cyber warranty program offering financial protection for cyber incidents. For MSPs and IT service leaders, these developments underscore the importance of adapting to evolving cybersecurity regulations and technologies. The expiration of CISA highlights the need for private networks and MSPs to fill the intelligence gap left by government agencies. As compliance requirements tighten in the UK and the U.S., MSPs that can navigate these changes and assist clients in maintaining security and compliance will find significant opportunities in a rapidly changing landscape.   Three things to know today 00:00 U.S. Cyber Defense Falters as CISA Act Expires, Threat Sharing Plummets 70% Amid Budget Cuts 04:35 Compliance Crossroads: New EU, UK, and U.S. Rules Reshape Data Protection and Cybersecurity for MSPs 09:42 Vendors Push Simpler, Smarter Security: Microsoft Syncs Passkeys, N-able Adds Cyber Warranty, EasyDMARC Targets MSP Sales   This is the Business of Tech.       Supported by:  https://getflexpoint.com/msp-radio/ https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship   💼 All Our SponsorsSupport the vendors who support the show: 👉 https://businessof.tech/sponsors/   🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more. 👉 https://businessof.tech/plus   🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story? 📲 https://www.businessof.tech/subscribe   📰 Story Links & SourcesLooking for the links from today’s stories? Every episode script — with full source links — is posted at: 🌐 https://www.businessof.tech   🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights: 💬 https://www.podmatch.com/hostdetailpreview/businessoftech   🔗 Follow Business of Tech  LinkedIn: https://www.linkedin.com/company/28908079 YouTube: https://youtube.com/mspradio Bluesky: https://bsky.app/profile/businessof.tech Instagram: https://www.instagram.com/mspradio TikTok: https://www.tiktok.com/@businessoftech Facebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

    15 min
  8. AI Adoption Soars: ChatGPT & CoPilot Lead, Trust Issues Persist, and China's KimiK2 Emerges

    -6 J

    AI Adoption Soars: ChatGPT & CoPilot Lead, Trust Issues Persist, and China's KimiK2 Emerges

    ChatGPT and Microsoft CoPilot are leading the enterprise AI adoption race, with 67% and 58% of businesses utilizing these tools, respectively, according to a study by the Wharton Human AI Research Program. This trend highlights a significant gap between these dominant players and competitors like Claude, Perplexity, and DeepSeek, which have much lower adoption rates. Despite the rapid integration of generative AI into corporate environments, a report from Salesforce indicates that 63% of business leaders consider their organizations data-driven, yet many express uncertainty about their data's reliability and the ability to generate actionable insights. Further complicating the landscape, a report from Ernst & Young reveals that while 75% of UK CEOs recognize the urgency of adopting generative AI, 68% admit to lacking a clear understanding of the technology. This disconnect poses risks for organizations as they navigate AI implementation, particularly in terms of data governance and the potential for costly mistakes in acquisitions and partnerships. The report emphasizes the need for IT providers to assist clients in validating vendors and ensuring responsible AI usage. In addition to enterprise AI developments, the episode discusses the shortcomings of current AI benchmarking practices, with only 16% of evaluated benchmarks employing rigorous scientific methods. This raises concerns about the reliability of claims made by AI vendors regarding their models' capabilities. The episode also highlights the cautious approach of small and medium-sized businesses towards AI in cybersecurity, with only 12% trusting AI to operate autonomously, primarily due to concerns over accuracy and data privacy. For Managed Service Providers (MSPs) and IT service leaders, the key takeaway is the importance of building trust in AI technologies. As the market sees an influx of new models, such as China's KimiK2, which claims to outperform established models at a fraction of the cost, the focus should be on validating these tools and ensuring they meet organizational needs. By prioritizing data governance and compliance, MSPs can position themselves as essential partners in helping clients navigate the complexities of AI adoption and implementation.   Four things to know today   00:00 AI Goes Corporate: ChatGPT and Copilot Dominate Adoption as Leaders Struggle With Data Trust and Strategy 04:53 Faulty AI Tests and Failing Trust: Oxford Study and Kaseya Report Expose the Gap Between Hype and Reality 07:46 From Newsrooms to Courtrooms, AI Adoption Exposes a Trust Gap — and a New Opportunity for IT Providers 11:11 AI Divide Widens: China’s Free Kimi K2 Model Challenges GPT-5 While Google Locks Users Into a Data-Driven Ecosystem   This is the Business of Tech.     Supported by:  https://try.auvik.com/dave-switch https://timezest.com/mspradio/   💼 All Our SponsorsSupport the vendors who support the show: 👉 https://businessof.tech/sponsors/   🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more. 👉 https://businessof.tech/plus   🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story? 📲 https://www.businessof.tech/subscribe   📰 Story Links & SourcesLooking for the links from today’s stories? Every episode script — with full source links — is posted at: 🌐 https://www.businessof.tech   🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights: 💬 https://www.podmatch.com/hostdetailpreview/businessoftech   🔗 Follow Business of Tech  LinkedIn: https://www.linkedin.com/company/28908079 YouTube: https://youtube.com/mspradio Bluesky: https://bsky.app/profile/businessof.tech Instagram: https://www.instagram.com/mspradio TikTok: https://www.tiktok.com/@businessoftech Facebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

    16 min
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In 10 minutes daily, The Business of Tech delivers the latest IT services and MSP-focused news and commentary. Curated to stories that matter with commentary answering 'Why Do We Care?', channel veteran Dave Sobel brings you up to speed and provides resources to go deeper. With insights and analysis, this focused podcast focuses on the knowledge you need to be effective, profitable, and relevant.

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