All About Data

Federal News Network | Hubbard Radio
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Conversations with the people who are making data work better for government. Federal News Network’s Jory Heckman speaks with federal chief data officers and other experts who are helping agencies use data to improve efficiency and maximize performance.

  1. 08/20/2025

    Providing personalized care for veterans at the VA

    The Department of Veterans Affairs is finding new ways to provide a better customer experience for the millions of veterans it serves — whether online, over the phone, or in person. Deputy Chief Veterans Experience Officer Barbara Morton goes in depth on all things CX at the VA. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    27 min

  2. 07/09/2025

    How CPB meets its CX and national security missions

    Customs and Border Protection (CBP) stands at the intersection of national security and customer experience, balancing its law enforcement mission with a commitment to serve travelers and trade partners efficiently. James McCament, CBP’s chief digital transformation officer, says the agency doesn’t see those priorities as being in conflict. Instead, they reinforce each other. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    24 min

  3. 06/18/2025

    An exit interview with Kshemendra Paul

    We hear from Kshemendra Paul, the former assistant IG for cyber assessments and data analytics at the Energy Department and former chief data officer at the Department of Veterans Affairs   See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    23 min

  4. 05/28/2025

    Making CX ‘frictionless’ and personalized across government

    Better service delivery in government means listening to customers, and incorporating that feedback into new features.  See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    22 min

  5. 05/14/2025

    How emerging tech is driving CX improvements in government

    Better service delivery in government means listening to customers, and incorporating that feedback into new features.  See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    24 min

  6. 04/30/2025

    GSA seeks better data on federal building utlization

    Trump administration officials are setting a higher minimum occupancy standard for federal buildings, as part of a governmentwide push to bring employees back to the office full time. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    20 min

  7. 04/16/2025

    GSA pilots AI tools

    Acting GSA Administrator Stephen Ehikian and GSA's Chief AI Officer Zach Whitman talk about opportunities for using AI tools at a recent town hall meeting. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    24 min

  8. 03/18/2025

    GAO builds up its AI capabilities

    The Government Accountability Office is on a mission to “democratize” data, ensuring it is leveraged as a strategic asset, while maintaining the protections. GAO’s Chief Data Officer Lindsey Saul shared these insights during Federal News Network’s AI and Data Exchange. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    20 min
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About

Conversations with the people who are making data work better for government. Federal News Network’s Jory Heckman speaks with federal chief data officers and other experts who are helping agencies use data to improve efficiency and maximize performance.

Information

  • Creator
    Federal News Network | Hubbard Radio
  • Years Active
    2022 - 2025
  • Episodes
    61
  • Copyright
    © © Hubbard Radio Washington DC, LLC
  • Show Website
    All About Data